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Pros: The large amount of entertainment to choose from was very nice.

Cons: Timeliness and comfort in seats could be better.

Cons: Everything

Pros: The crew were nice and the service very good. The layover was short.

Cons: Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390.

Cons: Boarding be insured as I have a ticket

Pros: Electronic shades!

Cons: Timing of meals. The first meal was 2 hours after take off.

Pros: Wasn't able to get my seats ahead of time, but was lucky to be put in an aisle seat.

Cons: It would be very helpful if the person at the counter would remind International travelers to make sure that they get their VAT receipts stamped at the border/passport agent.

Pros: Empty plane

Cons: Not being 3 hours late

Pros: Air Canada is consistently a great overall experience.

Cons: The food is terrible. It's the worst of any airline I've ever taken.

Pros: Great crew, comfortable seating with enough leg room.

Cons: Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated

Pros: Crew was friendly

Cons: Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs

Pros: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.

Cons: KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again.

Cons: Water could have been served complementary

Pros: Seat not confortable

Cons: Get newer planes with better functional amenities

Pros: The flight attendants were wonderful and the movies and space for the kids was great!

Pros: All was planned, no surprises, on time and no hassles

Cons: Keep it as it is. No need to fix what is not broken. Just reduce the very expensive prices that Brussels Airlines charge for its economy class tickets

Pros: Crew was wonderful and welcoming!

Pros: crew great comfortable

Pros: The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early...

Cons: See above.

Pros: Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!

Cons: Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!

Pros: Crew was very friendly. Seat a pretty comfortable.

Cons: Seat comfort. Sore behind after 11hrs

Cons: Terribly uncomfortable seat.

Pros: Crew was excellent

Cons: Uncomfortable tight seating in economy

Pros: Got an amazing pastry as a snack with tea, it was huge and really tasty!

Cons: Not much to say.

Cons: Food was not edible. Everything else was good.

Cons: The food was sub-standard, though it was described accurately as a snack.

Pros: General flight journey

Pros: Reasonable space in economy class seats

Cons: Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run.

Pros: Very friendly crew and on time with no problems.

Cons: Staff rude and short

Cons: The in-flight snack - choice of two disappointing sandwiches.

Pros: It was canceled. And scheduled next day.

Pros: The crew was attentive

Cons: We sat on the runway for an hour.

Pros: Very good customer service on flight. Love the way they treat their customers.

Cons: Was surprised by the $60 fee to check in a bag. I know i bought this through kayak, but it would have been nice to have told that up front, and even further, if they had let me check 1 bag for free like everyone else.

Cons: Flight was delayed 75 mins. We were at Newark longer than we were on the flight.

Pros: Air Canada business class is superior comfort.

Pros: The crew was very nice and helpful

Cons: I got charged for bags from Fort Lauderdale to Toronto than Toronto to Halifax

Cons: On the choice of audio entertainment, it uses Stingray which, just like radio broadcast for each category with no choice of album for personal preference, kind of disappointed. I like the previous menu with album choices.

Cons: There was no wifi on flight

Pros: Great crew, comfortable seating with enough leg room.

Cons: Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated

Pros: Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements.

Cons: Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking.

Cons: Staff rude and short

Pros: Crew was excellent

Cons: Uncomfortable tight seating in economy

Pros: Plane was awesome and comfortable

Cons: Delayed without updates for hours

Pros: The large amount of entertainment to choose from was very nice.

Cons: Timeliness and comfort in seats could be better.

Pros: The crew was very nice and efficient, even though there seem to be only two of them.

Cons: Seats did not recline, and it is hard for those of us trying to sleep after connecting from a trans-Atlantic flight.

Pros: The crew was very responsive. The dinner food was good.

Cons: The entertainment touch screen was not responsive to the touch, neither for me nor for the other members of my family. The power socket in my seat was not working, but I could use that in my wife's seat.

Pros: The entertainment selection is quite great.

Cons: The food is terrible. So is the crew. Something has gone wrong with Lufthansa latel. I used to prefer flying Lufthansa for their great service and meals. The food has become quite disgusting. The crew is very rude. They show no respect to their non-German speaking passengers, which is unacceptable!

Cons: Space is too limited even for the a small built body.

Pros: The crew was very nice and efficient, even though there seem to be only two of them.

Cons: Seats did not recline, and it is hard for those of us trying to sleep after connecting from a trans-Atlantic flight.

Pros: The crew was kindly and friendly

Cons: The plane was very uncomfortable, no entertainment at all if you don’t have your own device

Pros: There was more legroom than I expected.

Cons: Departure was delayed by hours due to the Air Canada computer systems going down. That made it an even later redeye, but the cabin crew insisted on waking everyone up to serve dinner at 2am. Boarding in Toronto was a mess, and the details about what was wrong were very sketchy.

Pros: Entertainment and comfortable seats

Cons: They could have given us some snacks or something

Cons: Travel agency did not notify me that I needed to get a Yellow Fever immunization

Pros: The food was great and the crew was very friendly.

Cons: Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?

Pros: I loved that every seat had a pillow, blanket and head-phones waiting. The movie selection was great, too.The service was excellent. Love having metal utensils, and not plastic.

Cons: No fault of the airline, but when passengers recline their seat backs all the way, it's very difficult for the person behind. Two vegetarians meals were offered - which is ok, but I was unsure if either had sufficient protein; plus the side dishes were all starches.

Cons: Terribly uncomfortable seat.

Pros: Great plane and staff

Cons: Delayed

Cons: Flight got delayed 30 minutes

Pros: Nice attention and good food. Plane and seats are confortable

Pros: The friendliness of the crew

Pros: On time, no hassle.

Cons: Really hard to get boarding passes online

Pros: Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!

Cons: Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service.

Pros: We had a Lufthansa pilot sitting with us on his was back to Frankfurt. He was definitely good company and taught us a lot about how the airline worked, his family's history working with airlines, and life stories. The flight definitely went fast thanks to Daniel!

Cons: They lost 2 pieces of luggage in Munich. We are only here on 3 day vacay and will not have our bags until same time tomorrow.

Pros: Kind and attentive crew, surprisingly comfortable seats with more legroom than I expected, even in basic economy, a ton of overhead storage.

Pros: Good timing, on time

Cons: RUD Stop very disruptive to sleep. Especially with little kids. Connection flight at FRA was very hectic. Asked numerous airport personnel for help and extremely rude, including yelling at us unprovoked. Business lounge had no kids area and very clinical. BA business more warm.

Pros: the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can

Cons: the headrest is hard. Apart from that- all was fine

Pros: Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements.

Cons: Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking.

Pros: Pleasant flight

Cons: We were delayed & missed our connection

Pros: Service is awesome. Food is great.

Cons: People with short connection are affected by the 15 to 25 minutes delay.

Pros: The food was very good.

Cons: The entertainment system on the plane could be better, on the flights back from Venice to Minneapolis there were no personal screens for each seat. Instead you had to have a phone. Also, there was no wi-fi.

Pros: Great Crew

Cons: Slight departure delay - no big deal

Pros: I landed safely

Cons: The infotainment system didn’t work. Headphones connection is faulty. Everything else was ok.

Pros: The crew was kindly and friendly

Cons: The plane was very uncomfortable, no entertainment at all if you don’t have your own device