food was awful and were told if food is left then you will get it else good luck and so we stayed hungry. seats were uncomfortable and actually hurt my back. so much for first class
Cons: "The clarity about baggage fees, really unclear and very expensive."
Pros: "Yes, it was comfortable and they r nice."
Cons: "Ummmm delayed both flights were delayed, it was annoying"
Pros: "Nothing! Horrible!"
Cons: "I had small carry on And there were nowhere to put them. The cabin for the carry one were full and my carry on had to be placed somewhere else, and knowing I had personal information in my bag. Very disappointed"
Cons: "When late, pls help passangers.with no helpfull people dont work"
Pros: "Food was ok"
Cons: "Worst accommodations for baggage on a international flight in my opinion.Pay for a bag is the best advice in my opinion this airline barley lets you bring anything with. Disgusting plane it was so dirty I took a shower after this flight and the amount of dust in the air was visible terrible"
Pros: "Thé crew was nice and helpful."
Cons: "I use Air PORTUGAL twice a year. I can’t understand why they took our three trolley to put them in the baggage hold while they have enough space inside the plane. I would like to tell you that food is always awful in TAP AIR PORTUGAL flying from Dakar/Lisboa/Dakar. No respect for the passengers."
Cons: "Wait time on buses from-to airplane to terminal was long."
Pros: "The food and crew"
Pros: "Everything was on time"
Cons: "Lots of hidden fees, horrible customer service, no flight entertainment available, seats were uncomfortable. Definitely would not recommend"
Cons: "They took an extremely long time clearing away the dirty dinner trays, which meant that the tray table had to be down. This made it near impossible to get up to use the restroom or to stretch."
Pros: "Flight was more spacious on the way back to Boston"
Pros: "Not much"
Cons: "A modern airplane properly equipped with padded seats and provisioned with quality food. Charging outlets!!"
Pros: "Movies and friendly crew"
Cons: "Food was not good Too much meat"
Cons: "Ground personnel one crew member in particular was unfriendly uncaring and unwilling to find a responsible resolution for the problem"
Pros: "Free food and drinks. Pillow and blanket and ear buds all ready on each seat! More spacious seating."
Cons: "No indication booking was discounted flight on kayak website! Charges for baggage very , very high!. Very bad border crossing as we waited in line for a simple passport stamp for 3 hours!!!!!!"
Cons: "Bags didn’t arrive"
Pros: "Good food serving times."
Cons: "The hospitality of the airline crew is very poor as they are extremely rude to their customers. The planes I flew on were very out of date and not comfortable for international travel. I have flown on many airlines, but these planes were by far the worst. Cheap price, for a reason. The seats didn’t recline, the food was terrible, no options were given for food, and the movies were pre-picked. No one had a choice in what they watched. Very outdated. I had 2.5 hours to board my connecting flight and they caused me to miss it. As I waited in the customs line entering Lisbon, I asked a TAP representative if I’d have to get out of the line up and go right through as my flight left at 2:10 pm. They said you will make it, stay in line. I get near the front of the line 2 hours later... hundreds of people were in this line and they only had 2/10 customs agents available!!! I ask another representative how far my gate is since my flight leaves in 30 min and she told me “no you missed it. but don’t worry others will be missing it too”. So no I did not miss it, you caused me to miss it cause I already asked if I would and you people told me no. I run to the gate, which has now changed to the other end of the airport, so I run to that gate and it is 10 min before the flight is to take off. I ask the desk agent at the gate and he tells me the flight has already left. Others had missed it too due to the insane customs line up. So the plane left 20 mins earlier than scheduled with only half it’s passengers..... unbelievable!!! When I went to the service desk they did not show any sympathy or apologetic behaviours whatsoever."
Pros: "Very good staff"
Cons: "They ran out of my food choice after the 2nd row of business business class. Their video is 20 years out of date, and for business class a disgrace"
Pros: "The check in was smooth and boarding was quick"
Cons: "We had problems with TAP up front related to baggage fares and them keeping the $85 I paid for my son who is 2 meters tall to be in an exit row and then assigned to a different seat. He was miserable for almost seven hours."
Pros: "On time and waited for our connection from Miami without any fuss"
Cons: "Comfortable seats but very luttle legroom"
Cons: "Late flight connection"
Pros: "Friendly and helpful crew. Great food."
Cons: "Purchased tickets that included one bag each for our international flight. But at ckeckin they "couldn't find it in the computer", so charged 45 Euro ($50) per bag. The checkin lady was quite distraught about this, but charge they did. In our reservation there is no indication of what fare level (they have about five) has been purchased. Beware!"
Pros: "good movies for the long flight. friendly staff."
Pros: "I got to London"
Cons: "9 hour delay"
Pros: "Good movie selection. Kind staff."
Cons: "Attendants did not check on us for about four hours, and it was not a red-eye. So, a snack or drink would have been noce."
Cons: "As I keep metioning....you guys need to be more generous with the Victoria program. I fly you guys a minimum of 7 or 8 times a year, plus numerous partner flights, and what do I get? no free upgrades, 60,000 miles to become gold etc etc"
Pros: "the food , drink and the crew"
Cons: "seats not very comfortable. plane full up"
Pros: "The Magnum ice cream was a great touch."
Cons: "We thought that $35 per bag is a bit too much when other airlines are $25."
Pros: "Both check ins (to and from Boston) the staff were rude. No information, just alot of speaking Portuguese to other staffers while my family and I stood there. The flight and crew were good, clean, kind and efficient."
Cons: "There was a strike in Lisbon. Thousands of people trying to go through security and four people working the booths. Plus NO information. Just chaos, bad feelings and HOURS of standing in lines. Stressful. Will NEVER go to Lisbon again."
Pros: "Honestly I didn't like anything because before I boarded , I was charged for all my luggage . They said that tap changed there policy , how I suppose to know ? Why didn't it say anything while purchasing a ticket"
Cons: "I was charged for my 3 luggage . It's not fair . I still have the invoice , before ibbook the ticket it said that you get free luggage ."
Pros: "Seats were comfortable in economy although no one is ever happy with how little they recline, crew was friendly and helpful. Entertainment selection was larger than most airlines I've flown on."
Cons: "Flight left Toronto at midnight, the crew served a meal and it was about 2 hours after departure that the cabin lights were finally turned off. On an overnight, overseas flight, turn off the lights and service breakfast with a noon arrival like all the flights I've taken to London do."
Pros: "Cute meal already waiting for us at the seat when boarded"
Pros: "Flight was just crappy all the way. New airplane...seats d ont recline."
Cons: "Same as above"
Pros: "Crew waa super attentive & friendly"
Cons: "Entertainment was lacking Movies were on only certain times You were not able to pause or stop Audio was bad"
Cons: "First flight was delayed by just a half an hour and we arrived in Portugal. We had a connecting flight to AMS with also TAP and had a two hour window to make the next flight with the same company (TAP). We were in line for passport and then security and talked to several TAP employees and they said we would be have time and wouldn't have a problem catching the second flight. Well, we got through the lines with 30 min before our next flight and they wouldn't let us on. Customer service and organization of the airline is really poor. The aircraft had minimal room and no entertainment. We got on our next flight five hours later and all they gave us was a $10 food voucher. So poorly managed."
Pros: "Comfortable seat"
Cons: "No lounge airside at Lisbon airport, no shops open that early in the morning"
Pros: "The food was light and good."
Cons: "Not using the tube when deplaining. Summer in Lisbon is very hot ."
Pros: "The plane was new, clean, and spacious. The staff was mostly helpful and friendly,"
Cons: "Short flight so no entertainment or drink/food."
Pros: "Andrera Araijo was extremely friendly, attentive and energetic. She smiled through out the entire flight. Whether she was attending to me or a fellow passenger it was all smiles. She definitely made smile. God bless you Andrera!"
Cons: "childs crying, no sleep, but what can we do right?"
Cons: "I understand that the airplanes over that was the driest chicken I've ever seen."
Pros: "Comfortable plane, pleasent stewardesses, good tv's/entertainment options."
Cons: "We flew out of Rome. Management at Rome airport told us their emplyee(s) were drunk! Unsafe flight! NEVER USE THIS AIRLINE- YOURE PUTTING YOUR LIFE AT RISK!"
Pros: "Good planes! Entertainment is modern, food good, service great. Boarding fast, planeson time. Special thanks to TAP taking off from Boston on 12/29/16 with snow and even heavy snowing. I was lucky did hey stuck in Boston. The only weird part was that i was not able to pick seats without a fee even 24 hours prior flight."
Pros: "They served drinks and were friendly."
Cons: "Really slow and inefficient boarding process."
Pros: "Flight atendents were nice"
Cons: "The plane has a problem , TAP moved us for another plane wich also has a problem and than they gave us a voucher of 6 euros !!!!! To eat and wait."
Cons: "One of the flight attendants was very rude. I called the attendant to my seat and she flew right by me and turned off the light. She didnt even ask me what I needed."
Cons: "Very poor service after cansellation."
Pros: "Crew, fairly easy boarding process"
Cons: "2.5 hour delayed departure, missed the Portugal National Team parade!!!!!!!!"
Pros: "Crew did the best they could"
Cons: "We flew near hurricane Lorenzo and the flight was the bumpiest I’ve ever had"
Pros: "Clean plane and friendly crew. Excellent landing."
Cons: "No entertainment system. SATA internet did not work"
Cons: "Do not exit anymore"
Pros: "Tight seats, but freee wine makes up for it!"
Pros: "Nice crew"
Cons: "No entertainment. Or difficult to access."
Cons: "My brain new luggage was very badly damaged"
Pros: "Flight crew was very nice."
Cons: "Could not pick seats when buying tickets through website. Had to call airline separately, which we did. However, actual tickets that we received at airport were for different seats. Happened to another couple on our flight as well."
Cons: "There were 2 other couples in the situation described above. We waited in line and got to the agent first, but upon realizing he had more than one couple in our situation, he agreed to help us all as a group. He gave us our tickets for the new flights one by one. When we got onto the aircraft we realized that we were in the far rear of the plane and the two couples (4 tickets) BEHIND us in the original line were given tickets in the business class portion of the plane, all the way in front. We were seated between two screaming babies and their parents, cramped in an aisle and middle seat. When I originally booked the reservation, I had paid extra money for the seats we preferred. Our new flight gave us the worst seats on the plane while giving the couples behind us in line the best."
Cons: "Expect major delays ."
Pros: "All the expectations are met: on time, professional staff, average comfort, ok food."
Cons: "Rowdy older passengers"
Pros: "very friendly airline...thank you."
Pros: "The crew were very kind very professional"
Cons: "No entertainment at all"
Pros: "Nice crew, good food and free wine."
Cons: "Flight was delayed and they charge extra for seating next to each other."
Cons: "Almost everything seemed to be out-of-order and the crew seemed to be really struggling in order to bring some level of comfort to the on-board passengers."
Pros: "Everything was on time. Good flight."
Cons: "My seat was broken and would not stay in upright position. They took too long to serve dinner."
Cons: "5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary."
Pros: "Everything was smooth and comfortable."
Cons: "There is no in- flight entertainment."
Cons: "Delayed 4 hrs; boarding agent couldn't give any details (meanwhile me kids are screaming); seats were narrow and I couldn't lift the armrest up out of the way. Food was terrible. No entertainment visible from our seats and the headphones didn't work. Flight from BOS was much of the same. NEVER FLYING SATA AGAIN!"
Cons: "Airline was 2 hours late and missed our connection which made us miss our first port for our cruise we then had to make other arrangements while the airline did nothing to help. I would NEVER FLY with them again."
Pros: "The flight itself was fine."
Cons: "The process of checking in for this flight was horrendous. First of all, I was planning to carry on my bags and check in online. However, the online system wouldn't let me print my boarding pass, so I had no option but to wait in line at the airport. I arrived over 2 hours before my flight, and the scene was jaw dropping. The line to check in on Azores Airlines wrapped all the way around the terminal and was divided into three separate sections so that people could continue pass through the airport. There was no Azores Airlines staff to be found to provide directions or manage the situation, so people kept going into the wrong lines not knowing what the heck was going on. It actually turned out several people had waited in line for an hour for a different flight before realizing they were in the wrong line. Anyways, after a mind-numbing, almost two hour wait, I checked in and went to my gate. The whole flight was delayed since the check-in was so slow. I have no idea what the cause of such a terrible check-in line was, but the Azores Airlines management at the Providence Airport are definitely doing something wrong, and I will avoid flying from there again at all costs!"
Cons: "It was seven hours delay. What do you think about that?"
Pros: "Quick Easy check in, great flight and staff!"
Pros: "The crew were PHENOMENAL going out of their way to ensure the needs of the passengers were met - truly the backbone of Azores Airlines. The seats on the Airbus 330 were relatively comfortable with decent pitch and extendable headrests."
Cons: "Boarding was delayed twice for a little over an hour total - limited time to make transfer in ponta delgada."
Cons: "Way too warm, uncomfortable seats, no entertainment"
Pros: "Not much"
Cons: "Never had such an uncomfortable flight! The temperature at my seat was far too hot- I and others were sweating constantly. Also I am 6' 3" but wouldn't recommend anyone over 6' fly this airline, at least not in the normal economy seats- I've never had the experience of being unable to move my legs due to the seat in front."
Cons: "Long delay, no apologies, uncomfortable all around"
Pros: "Crew was very good"
Cons: "Check-in process was unusually slow and the flight took off 30 minutes late."
Cons: "DELAYS, BAD CUSTOMER SERVICE, NO ACCOUNTABILITY."
Cons: "Long delay not on time"
Pros: "The flight was delayed for 2 hours. The movie was horrible. No ones speakers worked. Serive was fine"
Cons: "They lost my luggage."
Pros: "Smooth ride. The pilot communicated well. Food/drinks were good. Airline stewards were polite."
Cons: "The boarding process was disorganized"
Pros: "everithing is good"
Cons: "Delayed 4 times without explanation. No option to select vegetarian meal at time of ticket purchase or check in. Boarding is a free for all. No order, just a mass of people funneling in to get through the gate. Then had to get on a shuttle bus to the plane... which took us to the wrong plane. Boarding the plane is also a free for all. The disorganization must have at least doubled the required boarding time."
Cons: "Flight was cancelled"
Cons: "The 12 hour delay without being told why. We would be told we would leave at a certain time and then it was cancelled, told a different time and it was cancelled, and told again, etc was suppose to be in Lisbon in the morning, arrived in Lisbon near midnight."
Pros: "The flight left on time, flight attendants were friendly, some options on the TV (better than none)"
Cons: "Not much offered on the TV entertainment systems. The food was pretty bad. Otherwise the flight was fine."
Cons: "Ponta Delgada ground staff misguided us with less than 30 min to catch connecting flight..."
Pros: "serves wine for free."
Cons: "No entertainment, seats are extremely small and uncomfortable."
Pros: "Crew was great!"
Cons: "Flight was freezing, departed late, baggage took 35+ mins to get to carousel :/"
Pros: "It was a economical flight. The food was pretty good as well."
Cons: "We had changes to pretty much every leg of our flights. One was delayed by 2.5 hours. I understand that flights get delayed but they hardly gave us any information as to what was going on. The flight was pretty smooth but the flight attendants didn't seem interested in our comfort. They weren't rude but they weren't pleasant either. I guess I'm used to a different style of service that I did not receive on Azores."
Pros: "Flight was on time. Staff was courteous."
Cons: "Food was average. No entertainment."
Pros: "well im not an expert but , my flight was 2.5 h late , i understand thinks happen , but i believe is solution on that . On my job if im late my costumers dont coming back ( it is just how to control the time ) If we not can control the hours on the flights how we can control airplanes in the air ????!!!!!!!!!! Carlos Cristovao"
Pros: "Price, friendly service"
Cons: "packed in like sardines"
Pros: "Earlier TAP flight was late and caused me to miss my connecting flights."
Cons: "Flight was cancelled because TAP flight was 2 hours late in picking me up."
Pros: "The a330 was nice, seats had a good incline and cabin crew was very accommodating and friendly to me."
Cons: "In flight entertainment didn't work at all Food was bland, but somewhat on par with American carriers (low bar). But the ticket was pretty cheap. Very cold"
Pros: "Really enjoyed this flight. seats were comfortable, crew was friendly. Enjoyed the wine"
Cons: "Only one choice of sandwich which was meat. I am a vegetarian and hoped there was a choice."
Cons: "No entertainment, lost luggage"