Short comfortable flight. Like many European and US based airlines - expect a budget airline experience even on full service airlines
uneventful, good economy section, friendly staffs, good food, safe flight.
More leg room than I expected, comfy seats, complimentary soft drinks when requested.
The seats are very uncomfortable. They never have tomato juice. Usually late
Finnair was not able to get our luggage on a connecting flight and there was a substantial delay of two days to obtain our lugguage. They did not communicate well, and we had to travel a significant distance to finally get our luggage. It has been a very negative experience.
On a more than 8 hours flight was only one meal included, which I have never experienced before. Always two meals on the overseas flight. It was very weird.
Business seating is soooo uncomfortable. You can sit straight up or lay down. You need pillows behind you because the back doesn’t lay down. Those are need to “prop” you up. The chair has no padding whatsoever. Food was gross. I’ve eaten on Finnair before and the food was exceptional. This time it gave 2 people in our party diarrhea. It was the chicken dish. I took 2 bites and didn’t eat anything more. The flight attendants were nice. You needed an additional lounge in Terminal D at DFW Airport. After waiting 40 minutes to enter, we finally gave up and went to a bar across from the club doors. I’m unsure if I’ll ever book a Finnair flight again.
It was a good flight, very comfortable seats for sleeping in business class. Probably the most comfortable business class seat I've ever had (20+ times in business class on various airlines). Service was good, but the only downside is my screen didn't work and it had to be reset multiple times to get it to shut off. I had to block my eyes because the screen was white almost the entire flight and I wore an eye mask when I slept. But when eating and reading in my seat, my eyes hurt because the only way to turn the screen off was reset it and the screen would only be off for a few minutes at a time.
Everything was wonderful! AirBus seats are more comfortable to sleep in as compared to the Boeing planes.
Great. It was awesome to have boarding from the front and back of the plane as it made the process go very quickly
Flight from Geneva arrived in Cophegan with one hour to make connection we had a 15 minute walk from one terminal to next (arrived terminal B had to go terminal C) and still had to go thru passport control. Fortunately we got someone to help us get thru and our flight was already boarding. We boarded with ten minutes to spare. In the futygoing into Copenhagen needs more time between connections
The airline and crew were incredible, the premium plus option was very comfortable, and the food delicious. I would recommend flying with them!
Flee premium economy. Very comfortable absolutely a better seat more recline, wider, and more legroom. Flew Business, which was lie flat comfortable with decent food. In P E Basically the screens audio hardly works and the selection although 90% in English is very limited. Wi-Fi did not work both ways across the Atlantic. It was “broken“ very efficient operation. The app was great. Notification is fine. It was just the entertainment and the food in premium economy was lousy airline food. But yes, I would fly them again in PE or business if they were going my way.
Probably not much to expect from a European domestic flight but it helps if they check the airplane for safe travel before boarding people. We had to stay on the tarmac and go back to gate for some sensor malfunction and refueling for two hours.
The crew was amazing. Our seats was not very clean and even that was not a full flight but our seats was right beside the WC which did not let us to have a moment of rest.
The only negative thing was boarding a Copenhagen-bound flight in Toronto. The middle aged woman at the desk gave me some bad time, claiming they wouldn't allow me to board the flight, switching to russian in the process. After I asked her to speak English and explained her that I had to reroute with the airline due to flight cancelations that where beyond my contro and will be leaving the Shengen zone promptly, she told me I had to check in my small bag because the flight was full and they needed someone to give up their cabin luggage. After I refused, she told me she would have to check my bag if it fits the allowed dimensions, which it did. I understand she's not an SAS employee, I understand she needs to check the documents and also make sure there's enough room for overhead bags on a plane. What really made me mad was her hostike tone and the beyond poor communication skills. Basic politeness would go a long way.
I could make online check-in anywhere. Check-in was complicated I could use your app for and it was hard find information for check-in for airline checking in their app. After hour I had to go anyway to make check in the airport. Rest of the flight was more than good
Very uncomfortable and cramped seating. Only 1 bathroom for entire economy section, most of the plane. No food provided for a 5.5 hour flight. Bad experience
The seats have no legroom. I was bruised on my knees for having them pressed up against the seat in front of me. Then I got food poisoning from the special meal I ordered. Pretty horrible all around.
Very helpful in getting us off the plane first to make a tight connection.
Only serving 2 small coffee in 7.5 hrs flight with very limited choice to order food.
Booked with Kayak… Economy Class it said. I had filtered for 1 checked bag. Get to boarding and it says I have Economy Light w/ no checked bags. $136 each way for baggage now. Do not use smartfares.com. Very misleading and a terrible start to this trip.
Overall good. I was surprised how easy it was to get from plain to plain in such a short time. Food choices were not so great and quite expensive. Entertainment was ok. Flights were smooth.
Staff in flight and at the airport were very helpful. A short time between flights made it stressful to get to the connecting flight and we probably would not have made it without the staff’s help.
The staff was really friendly and was comfortable. I found it disappointing that we were never offered any snacks while on the flight. For such a long flight and the amount we paid for our ticket that was unacceptable. Not sure if I’ll fly Icelandair again.
Seats are way too much now with these new airplanes especially long flights like we had. I was 7 month pregnant and in a lot of discomfort due to small seats.
One small complaint: people in economy frequently were coming through the curtain to use the saga lavatory.
On time and crew were good. Our seating arrangements in biz class were messed up, separated us as a couple and bulkhead seating not good for long legs.
Flight delayed Delay to the gate upon arrival Baggage took more than an hour so we missed our connecting!!! Terrible experience!
There is no food without paying $. Only soft drinks are included in your fare.
