Pros: "Crew was responsive and friendly"
Cons: "Leg room was poor. No entertainment"
Cons: "Unfortunately the flight could not be shorter. Otherwise a perfect flight, and well worth the price."
Pros: "The crew was very helpful, and the food options for vegetarians were great, and the entertainment selection was great."
Cons: "My seat did not recline, but I told a flight attendant and I was able to get a better seat."
Pros: "All as expected."
Cons: "Crew could have been more pleasant."
Pros: "Lovely staff and great food"
Cons: "There was no in-seat entertainment and we weren’t advised of this in advance"
Pros: "Quantas Entertainment app was great!"
Cons: "Quantas seems to have frequent gate changes. You have to pay attention. No WiFi in terminals despite posted signs."
Pros: "good seat"
Cons: "rude crew and unsanitary bathroom"
Pros: "ENTERTAINMENT. ONE STAFF MEMBER DID HER BEST TO LOOK AFTER ME DUE TO THE TERRIBLE SEATING ISSUES."
Cons: "I REQUESTED AND WAS GIVEN A WINDOW EXIT SEAT AS I AM TALL. THE SEAT HAD NO WINDOW AND HAD A HUGE EXIT BARRIER IN FRONT OF ME SO IT WAS VERY UNCOMFORTABLE. THE STAFF TOLD ME I HAD TO PUT MY SHOES BACK ON BECAUSE I WAS IN AN EXIT ROW. A DIFFERENT STAFF MEMBER SAID IT DIDNT MATTER"
Pros: "The seats had more room than the bigger planes. We were offered a very nice sandwich for lunch There was cool air pumped around the plane from the moment we boarded"
Cons: "This flight was pleasant, so nothing to worry about."
Pros: "The crew was spectacular. Could not have been more friendly and helpful. Went out of their way to provide great service. The food was great, especially the breakfast!"
Cons: "The coach seats were wide enough, but a couple of more inches leg room would have been better."
Pros: "The 787 dreamliner does an excellent job flying, with reduced cabin noise."
Cons: "The passengers with a small child behind us were very noisy and bumping/pushing into our seat-backs way too much. The boarding was a bit chaotic. Defining the boarding sequence based on row numbers should help."
Cons: "on line check in more difficult than others"
Cons: "I told Nicole that my sound wasn’t working and I had tried with 3 different headsets. She just shrugged her shoulders and walked away. Not good enough for the price you pay for Qantas. I travel with qantas all the time and have never received service like this."
Pros: "The seats are comfortable and the service is first rate. Best airline out of Virgin Australia, Air New Zealand, and Qantas based on my 3 trips to New Zealand"
Pros: "FLIGHT TIME"
Cons: "UNCOMFORTABLE SEATS , NO SEATS FOR FAMILIES TO SIT TOGETHER"
Cons: "Seats could be a bit softer"
Cons: "Couldn't get on the flight, thanks to the airline counter person."
Pros: "The crew tried their best to accommodate the many teens and toddlers on board."
Pros: "The staff on the flight was fine."
Cons: "When I went to transfer flight to Perth there was an agent at the security who found that I had a wallet ninja and showed him it just threw it in the trash without asking me what my options were. Had an attitude when I asked what the heck? He was totally rude and ruined my perception of the Qantas staff."
Pros: "Watched movies to pass the time. Trip uneventful but 2 hours late"
Cons: "The announcements by cabin crew on board were hard to understand as English not first language"
Pros: "Crew members were attentive and helpful."
Cons: "The seat was too narrow for keg space. Especially when I had someone who seated in front who's big n he has to bend his seat far behind"
Pros: "Friendly crew Comfy space Reasonable food Boarding was easy"
Cons: "Would have liked to be offered a second hot drink or would like the cups to be a bit bigger. Fresh food"
Cons: "Food and service was appallling. ... an insult to be assed a Lindt choc (1) ... by hand."
Cons: "I’m not sure whose fault it was but we arrived late in Brisbane which caused multiple flyers and myself to miss our flight to Perth. There was no one at the Brisbane airport that attempted to help us solve this problem. No one ushered us through long lines or anything and just told use that, ‘oh well, you’re just going to miss your flight.’ Highly disappointed and in similar circumstances at other airports and with different airlines, I have had much better experiences."
Pros: "Good crew"
Cons: "Poor meals in cardboard boxes"
Cons: "It was just TOO COLD! I had the sniffles for four days after arriving. The reclining seat didn't have much lumbar support."
Pros: "Crew were pleasant"
Cons: "Bathroom for business class was out of order about 2hrs before landing, were told to use the bathroom in the back of plane!"
Pros: "No issues, quick and friendly."
Pros: "Entire flight there was no comfort- crew was brash and unfriendly -"
Pros: "On time. Smooth ride. Shorter than expected. Great service."
Cons: "Headset broken on entertainment system. Ancient hardware. Food. Meh."
Pros: "Staff. Entertainment was okay . Flight arrived in less than 13 hours rather than posted 13hr 40min"
Cons: "Leg room for such a long flight is unacceptable. Connecting west jet flight was twice as much from lax to vancouver. Food was very poor."
Pros: "Once on the plane, the seats, meals and service was great"
Cons: "The lounge was horrible. Crowded, lack of choice for food and drink. Not even crisps available, just stodgy white bread sandwiches and some deep fried (frozen) samosas. Nothing in any way healthy, nothing meat free. The service was however a very high standard, but the staff only had what they had to work with. This flight is always full, so I don't understand why Qantas does not fix this problem."
Pros: "The service was very friendly, proactive and helpful. Got to fly in an A380 and I got a whole row to myself. the cabin crew were extremely attentive."
Cons: "The menu said we would get a weiss bar (amazingly delicious mango ice cream) on the menu and we didn't get one!"
Cons: "I am a frequent flyer with QANTAS and a regular customer for many years. Why then do I get the worst seats on the aircraft (last row without reclining). These seats are often assigned to me and they are extremely uncomfortable. I booked a paid fare and did not claim points. My FF preferred seats are mid-plane, aisle. The screen had very poor contrast and it was like watching through cloth. To make it worse the entertainment system had very poor sound with long periods of frozen frames and staccato sound making it difficult to follow the plot. My wife's system (also FF) was the same. Not happy with the "special welcome" given to FF passengers!"
Pros: "I didn't ask for any upgrades, but the ground crew were attentive enough to offer me a direct flight back which was 30 minutes earlier. Everything was perfect. Food, seats, entertainment. Can't complain about anything."
Cons: "Not much of a biggie, but one of the middle aged lady flight attendant was a little rude. Perhaps had a bad passenger before serving me."
Pros: "On Time performance"
Pros: "Loved the hot chocolate and chocolate."
Cons: "No choices available for dinner and other snacks not very good."
Pros: "movie selection"
Cons: "Crew is not friendly or helpful Many times you couldn't get them. Serving process is very poor due to the process."
Cons: "My boyfriend and I paid extra to have our seats next to our friends and each other, and they messed up on all 4 flights we had. The first flight they couldn't even make it right and the service lady was very rude and not helpful. I hope I never have to use their service in the future. They should take a page from Alaska Airlines whose service is always amazing."
Pros: "I am blind and travel alone. The special assistance Qantas offers is outstanding. Each crew member I interacted with both on board and on the ground were attentive, respectful, helpful, and just warm and lovely overall."
Pros: "Crew are professional and food is good quality!"
Cons: "The cabin is way too old and out of date, especially considering alternative business class options. Time for an update Wantas before it hits your bottom line (if it hasn't already)."
Pros: "Another successful mission with QantasI like the overall experience and the way that Qantas recognise my platinum status it's always a great pleasure to fly to mystically and internationally with Qantas"
Cons: "I think the stream the in-flight entertainment is a bit of a cheat and then I should go back to providing entertainment those messages without a laptop or iPad"
Pros: "I liked receiving a menu of food options. I liked the movie selections (although there were better option from JFK>LAX than LAX>SYD)! Crew were friendly."
Cons: "Those with special meals receive their food way earlier than the rest of the plane."
Pros: "Paying for extra leg room was the best investment. Coming home was even better than going across as we were traveling through the The crew were sensational, obliging, friendly and accommodating. For long haul economy flights, I was really impressed. Will definitely continue to travel with Qantas."
Pros: "Attendants were polite; wine was nice"
Cons: "Food was awful"
Pros: "Warm service, provide healthy high fiber choice of food"
Cons: "I asked for some drink but it's not delivered until the crew started serving drinks to all passengers. I guess she forgot about my request. The aircraft is also a quite old one so entertainment facilities are not so updated."
Pros: "decent free entertainment choices, newer plane had usb power ports"
Cons: "we were late taking off, my seat was quite narrow not much room"