Cons: "Seating was horrendous. Very tight and uncomfortable. The lights were kept on the entire time as well. Rendering sleep near impossible on a red eye."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "The service of the counter personnel"
Pros: "Ha desmejorado la atención y comodidad en ejecutiva."
Cons: "Deben mejorar las sillas de ejecutiva y la comida."
Pros: "Was the seat is súper confortable"
Pros: "Crew was great."
Cons: "Meals weren't correct for my diet so had to improvise."
Pros: "Friendly crew"
Cons: "Sad food"
Pros: "It’s was all good great service and great stuff"
Cons: "I can’t think of anything...."
Pros: "I always try to book a flight with Avianca when traveling to Central America and South America .good food..excellent service"
Pros: "Very Friendly and helpful crew. Good food, considering other airlines I had to pay more for the same itinerary and not even water was offered"
Pros: "Thank you"
Cons: "Thank you"
Pros: "I liked the fact the you keep reminding me dates and time of my travel."
Cons: "Everything was okay."
Pros: "Service on time and on point"
Cons: "Nothing really, had a good experience"
Pros: "I like the fact that you had so many options for entertainment."
Cons: "The flight got in about 7:30 AM and it would have been great to have breakfast before landing."
Pros: "Los aviones cómodos, con buen espacio para estirar las piernas. A pesar de ser un vuelo de 2 horas te dan comida, algo que las demás no hacen."
Cons: "Podrían mejorar el sabor de la comida que sirven, ya que no es de las mejores."
Pros: "Movie selection was good, power outlets were helpful."
Cons: "I'm 6'2 and there just isn't enough leg room to relax especially when person in front of you puts seat back."
Pros: "The flight was delayed 8 hours however the airline took care of us. A paid hotel and a dinner for the night as well as a voucher. No worries in bogata thanks to avianca."
Pros: "Great crew, flight and, onboard service."
Pros: "I enjoy my trip very much!"
Cons: "I saed i did enyoy my trip!"
Cons: "Everytnig was perfet!"
Pros: "I loved that I was upgraded to business class, which was highly appreciated since I had a bit of a rough adventure trip in Costa Rica and had all over body pain. The seating and service in business class was excellent."
Cons: "Loved everything about my flight."
Cons: "30 passengers that were connecting to Montevideo missed their connection flight, because of the airline's lack of concern for its customers."
Pros: "Two pieces of luggage allowed, enough leg space and delicious food if more then enough for me to say that from now on Avianca is really my favorite airline from now on. I really wish I can fly with them all the time!"
Cons: "The only little thing is the crew who was extremely polite but almost non of them were speaking english. But we still found our way of comunication :)"
Cons: "Airline cancelled flight 4 days before return. Only option to return was the day before, so I lost the last night at the hotel. Customer service supremely condescending, with every request I made summarily rejected. I am Colombian, so have lots of experience with Avianca. Sadly this is not unusual. Never again."
Pros: "Thought they screwed up twice, the airline had great customer service and tried their best to give me a good itinerary once I called them back. With the lost luggage, they ultimately delivered my bag to the hotel I was staying at. On my return flight I flew business class. They did a great job all around."
Cons: "I booked a direct flight from JFK (NYC) to Cartagena (Colombia) and a few days out from my flight I got a notification from AVIANCA that my itinerary had changed from a 5 hr trip to a 24hr trip with not one but two 8-hour layovers before reaching my destination the next day! I called the Airline and they set me up with a new flight, that was not direct, with a single layover. Once I got to my final destination, I came to find that my checked bag had been left at my previous layover."
Cons: "Bring your own entertainment. Not even sure what is on board but appeared to be not much to choose from."
Pros: "We liked the food"
Cons: "pay a direct flight which re-standardized me for the other day and with a scale that at the time of quoting flights left at half price. We were not paid for food, dinner, or lodging that we had to pay for the cancellation of the flight my three friends and me. for this type of situation the airline has to be responsible for the cats for the inconvenience they cause us. example Aeromexico pays meals, lodging and gives you a flight as compensation for the inconvenience caused."
Pros: "The route, not much waiting time, the food."
Pros: "La atención y su comida"
Cons: "Que mis maletas las 4. no llegaron a Guayaquil y me quedé en ascuas por que son muy importantes. Espero que mañana 28/917 me la envíen como lo Acordado."
Pros: "Nice cabin and seats"
Cons: "It was cold"
Pros: "The crew was super nice"
Cons: "The food was terrible, as terrible as any other plane food I ever tried. Next time, save some money and have a proper dinner in the airport before you go into the plane."
Pros: "The crew was friendly"
Cons: "Didn't like how the plane was delayed by 45 minutes. The airport staff didn't inform us of the delay nor did the crew staff as we were arriving to Cali. Especially if the crew staff knew before hand that there next flight was going to Cartagena."
Pros: "On Time, Great Staff"
Pros: "Nothing at all it was the worst experience ever"
Cons: "We weren't treated the way we were used to being treated with great customer service this time we felt poorly treated"
Pros: "Flights were on time regardless of weather conditions, very corteous crew, the meals were delicious. A very comfortable experience."
Cons: "The crew allowed a drunk man to take the plane. It was a terrible experience to travel next to him. Also, the gate for taking the flight change with no previous notification. I realized of this a few minutes before taking the flight."
Pros: "Boarding was done fast."
Cons: "1. Flight delayed. 2. No on board service and no turbulence. 3. The cabin temperature was hot as hell."
Pros: "Prompt service"
Cons: "For the amount of money paid for business class the quality of food should be an embarrassment. Not to mention the quality of movies and variety offered."
Pros: "great selection of movies...outstanding crew"
Cons: "Earphones were pretty bad, could hardly hear...good thing I had brought my own"
Pros: "Everything was great..."
Pros: "I'm very happy with the service, attention y confort with avianca and all the staff on my way home, I highly recommend it, I will use the avianca service for my future flights, Thanks A lot to all avianca staff members"
Cons: "The only thing on this specific flight was the plane temperature that was TOO cold."
Cons: "Terrible website Terrible call center Terrible timing Poor aircrafts Worst business class I´ve been"
Pros: "Everything was great."
Cons: "I didnt have any problems."
Pros: "The flights were on time, with great service."
Pros: "Service was fast"
Cons: "Better seats"
Cons: "Proper communication"
Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Cons: "You guys didn't allow me to get in this plane and i missed my flight."
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"
Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."
Cons: "No food on board and we were hungry"
Pros: "Friendly crew."
Cons: "Slow boarding."
Cons: "No charging outlet."
Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"
Pros: "The crew"
Pros: "Flight was on time/ early."
Cons: "Have hot water for coffee and outlets for phones"
Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Pros: "got there on time, no delays. very smooth"
Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Cons: "A three hour delay on the first flight and a hour delay on the second..."
Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"
Pros: "The movie selection was good"
Cons: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
Cons: "Customs massively backed up. Somewhat disorganized"
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."
Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "On Time. Nothing else to say,"
Pros: "Friendly, leg room, on time."
Pros: "There was nothing I liked about this flight."
Cons: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Pros: "Delta did find us a new route to get us to our final destination after west jet booked on a flight that was already sold out ."
Cons: "We had to add on an extra connecting flight . We had to then fly from Toronto to Detroit then on yo Atlanta ."
Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."
Pros: "The flight was pretty empty so my entire row was empty so very comfy and it was the new bigger plane so lots of carry on room too."
Cons: "Nothing...I have no complaints"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "Delta flew their way back into my heart this time around"
Cons: "have to wait 2 days for the flight, so i would say that's a pretty objective zero rating."
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Pros: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"
Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."
Cons: "Temperature was too cold"
Pros: "The food"
Cons: "No entertainment"
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Pros: "Once again, the people were friendly, but I did not really experience much since I went to sleep as soon as the plane took off. I did, however notice that the seats reclined a little more than normal (which was amazing for me). I had a comfortable flight and caught a great nap."
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "The flight attendants were great! Super friendly and helpful with everything!"
Cons: "I'd love slightly larger snack portions."
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Pros: "The flight being on time, friendly staff, clean aircraft.i"
Cons: "It was a morning flight from Toronto to Omaha via Minneapolis and unfortunately coffee wasn't served. Or maybe it got over."
I checked in using the app flying from IAD to CR and connecting in Panama. I was over 2 hours early for my flight. Upon boarding they didn’t let me board because I needed a paper ticket and a QR code nobody told me about. Your employee decided to just take me out of the flight instead of fixing the issue. She put me on a red flight. That alleged QR code Could have been completed on the plane since I am fully vaccinated. Horrible experience throughout. Your employees are on our parent and rude
Cons: "The seats are very uncomfortable but other than that it was wonderful!"
Cons: "Seats were a little tight"
Cons: "Entertainment choices"
Pros: "On time"
Cons: "Expensive airline for type of service. Hate their monopoly in the region. Plane news some update.. very bad sandwich, it’s better not to give anything than that."
Cons: "It was delayed and it did not have any entertainment, seats were uncomfortable"
Pros: "Great customer service in a timely matter."
Pros: "Best food (dinner) I may have had on a flight. Good movie choices."
Cons: "Better signage to know what group is boarding at what time."
Pros: "Fast flight"
Cons: "Check in process of copa was terrible. Check in clerk and manager wouldn’t let me take my stroller and check it at the gate. Had to leave it outside of the airport. Traveling with 2 small children."
Pros: "On time!"
Cons: "Everything was ok"
Pros: "The crew was amazing."
Cons: "The seats are uncomfortable for long flights."
Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."
Cons: "New aircraft, the chairs are broken and old"
Pros: "They were on time"
Cons: "Tha confort on the plane"
Pros: "The meals were good!"
Pros: "Service was excellent. Very impressed with the accommodations. I was traveling with my elderly parents. I requested wheelchair assistance for them. They were well taken cared of."
Cons: "Not many choices of my interests for movies."
Pros: "Muy buena atención"
Pros: "Food was really good, also I like the service."
Cons: "The desk of my seat was dirty and they didn't have enough for all the clients."
Cons: "You sold me a return flight that I didn’t selected. Make make me to pay an other ticket to get back home."
Pros: "No costumer service prepare to help, got to jfk at 2pm and counter was close for a flight that left one hour and half later. AIRLINE WILL Over sell ticket and left 4 family besides my family at the counter . WHENT MOST I IN TERNATIONAL FLIGHS ALLOUD YOU TO BOARD UP TO 1 HOUR BERFOE"
Cons: "No I'm at my destination and I'm no alloud to use my returt flyght"
Pros: "Courtesy, timing, comfort."
Cons: "The food. It was a bit heavy."
Cons: "Flight was late. They didn't have personal tvs and the headphone jack is didn't work for it anyway. Food was horrible. Took wayyy too long to get baggage."
Pros: "Flight attendants wonderful. Very accommodating no language barrier"
Cons: "Great experience"
Pros: "Nothing, maybe except for the price (which was a little cheaper than most other airlines flying to my destination)."
Cons: "The planes were very small, especially for a 7 hour flight. The seats were tiny and uncomfortable. They claimed that we didn't order vegetarian meals (even though we did), but maybe it was for the best - the food was awful and there was enough. Thank God I brought trail mix with me, otherwise I would have starved. The airport in Panama City is AWFUL, HORRIBLE, the absolute WORST. Avoid that airport like the plague, if you can."
Pros: "Overall the service was very smooth, enjoyable flight"
Cons: "The space for waiting for boarding at Panama airport is tight but i believe they are in the process of building a new terminal"
Pros: "Very timely departure not long layover like many airlines."
Cons: "The drinks didn't come with ice and was very warm."
Pros: "My overall Copa experience was great"
Cons: "However the food served got me sick. It took me 3 days to feel better"
Cons: "I didn't like, I didn't have the option to choose my seat."
Pros: "I la la love travelling with Copa! I book with them whenever possible!"
Cons: "Nothing really. My back was tired from sitting 5 hours but I don't put the blame on Copa for that! 5 hours of sitting does that to a person."
Cons: "persons from Copa at boarding time, lost....!"
Pros: "Timing and service"
Cons: "Wait on reclaiming luggage"
Cons: "No air conditioning, small gates, too crowded."
Cons: "Limited dinner and no breakfast"
Pros: "Everything was excellent. I would take Copa Airlines any other time."
Cons: "El vuelo a Montevideo was overbooked y eso desperto muchas ansiedades pues tenia que llegar a bs as a tratamientos medicos"
Pros: "I now am a fan of COPA airlines"
Pros: "Easy and fast connections. Flight on time.great"
Pros: "I flew executive class. The staff was very friendly and professional on the ground and on the air. seats are comfortable and there's a lot of storage space. The plane left on time and entertainment option aboard is great. What I did not like is that being seated in row 3, for four flights, I never got to eat the meal I wanted. It's seems the option always dies in row 2, just after less than half of the passengers flying executive class have ordered they meal. The rest was great and I would fly copa again!"
Pros: "I liked the movie choices and the refreshments. The crew was nice."
Cons: "Sitting in the last row is horrible because people constantly lean very close to you and bump into you waiting to use the bathroom. Me pegaron las otras personas como cien veces mientras que estaban esperando para usar el baño, porque estuve en la fila trasera de asientos. Especialmente cuando tuvimos que aterrizar en Asunción debido a la tormenta (entiendo la demora, no pudo haber sido evitado), había muchas personas andando para hacerles preguntas a las empleados, pegándome y estando de pie con sus traseros muy cercas de mi cara. Era horrible sentarme allá."
Cons: "On a direct flight from Cartagena to San Francisco we were delayed by an hour on the runway then stopped in Cancun for unspecified reasons. The Captain said we prepared to stop for one hour to refuel but one of the flight attendants said it was to change crew, which seemed likelier given the crew did change. We sat there for an hour with no communication from the crew. When we landed in San Francisco we sat for over an hour waiting for an open gate and also had little to no communication about how long we'd be waiting. Baggage claim took 45 minutes. Overall service was poor and communication was terrible. No accommodation for the significant delays and no drink service while we were waiting despite not being able to bring liquids of our own on the flight."
Cons: "Alguna de las atenciones del personal abordo. Los asientos podrían ser algo mas cómodos."
Pros: "The service overall is great. The airplane is comfortable. Airport in Panama has very good service. I would take Copa again."
Cons: "Flights get easily delayed. We lost our connection and luckily we had spots on the next flight(which was 4 hours later) to our destination. However, around 20 peoples from our flight had to stay in Panama to take the other day their connections."
Pros: "The boarding was good ,the aircraft welcome was a little okay. All my flight information was on time and excellent through the web site."
Cons: "They didn't have any meal for vegetarian person."
Pros: "Los pasajeros necesitan más espacio en sus butacas. El espacio es insuficiente. La comida es escasa. Ha descendido la calidad y cantidad de la comida. El abordaje debería cambiar su estilo. No debería perderse tanto tiempo guardando el equipaje de mano."
Pros: "En líneas generales Copa es una línea buena no excelente, ofrece cierta calidad de servicio."
Cons: "Lo que No me conviene de viajar en Copa airlines, es el poco peso permitido en el equipaje. La situación en Venezuela actualmente nos ha llevado (lamentablemente) a traer vivieres y otra serie de productos por necesidad y tuve que pagar sobrepeso. En ese sentido me conviene viajar con una línea que permita mas peso por cada valija aún cuando sacrifique la calidad del servicio. El personal en este vuelo de Miami a Panamá fué poco atento. Solicité una cobija porque tenía frío y no había."
Cons: "Last minute gate change"