A great experience with excellent service by the crew and attention in assisting the passengers.
It was great. There were some issues prior to takeoff. The weather was poor so we had to go through deicing, and we were delayed a bit by the pilots' concern about one of the engines, but that's aviation. The pilots handled everything with aplomb, and kept us apprised
l really enjoy very much the flight was very pleasant
Going to Tokyo was not so good. Back to Detroit was excellent.
The movies offered were great. Staff were very pleasant and very efficient.
Quick and seamless boarding. No entertainment but fast Starlink wifi for this short trip and the staff was really friendly.
This was an older airplane. The cabin was constantly warm to hot throughout the 10 hour flight and there were no vents to personalize air flow. Also since it was an older plane, the material and comfort of the chairs were very uncomfortable. I left my flight with major soreness on my tailbone.
I dread trans-Pacific flights. They are very long. This was my first time on Universal, and it was my best crossing ever. The staff were professional, the hospitality was great, and the food was delicious. The entertainment system filled the long flight hours. I will seek out Universal flights from now onwards. 🙂
Efficient all round, very good crew. Short flight so the food, of course, was just snacks
The flight attendants were rude. Seemed like they didn’t want to be there. Except for one girl that was really nice. Seats are sooooo uncomfortable. They give you a piece of paper and a thin cushion for a pillow and blanket that does nothing. Airlines have gone way downhill, especially United international flights. Food was disguting. Definitely flying ANA next time.
I travelled in Business class for the first time and wish I could do that again.
The crew from Toronto Santiago (and the other way) weren't nice people. They seemed angry. Other flights with Air Canada had much nicer crews. Bathrooms always had sticky floors. Yuck!
No entertainment system. Paid extra for wider seats but not worth the cost. Flight left a little late and arrived early.
We boarded and then deboarded the plane after being told it needed something done that couldn't be fixed. Sent notice about 3h flight delay, then they clawed it back and we were 1h delayed. Very poor communication.
Was notified on a timely manner of any changes, if any, of the flight schedules.
My seat was covered in vomit and I will be reaching out to Air Canada
It's kindof ridiculous that your system is even asking me about this since my flight was canceled and I wasn't rescheduled.
3 hr delay at the gate while they were doing maintenance. Next time, do not board passengers while maintenance is being performed
Digital check in is very poor with air canada compaired to other airlines
Flight was delayed 3 times. My luggage was sent to Saskatoon instead of Casablanca - airline got it sorted out in two days. Received $45 in meal vouchers to use in the airport.
