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I paid for extra Comfort Seats that turned out to be regular ones and have asked for a refund. The bathrooms were filthy the entertainment screen didn't work the Wi-Fi didn't work the food was mediocre at best and the seat I was in was terribly cramped especially when the person in front of me put their seat back. You couldn't even open the tray table. The staff was inattentive. I do not intend to take ITA ever again

Yor internet is terrible and we paid for 2. One did not work entire flight to NEw York

Kayak was an utter disaster. They booked the tickets through a 3rd party and the 3rd party changed the dates of the flight without checking with us. They promised to change it back, but they never did, and I eventually had to dispute the credit card charge to get my money back and had to reserve through another website. NEVER use KAYAK again!

Poor food choices for AVML. Totally out of the world food. Bad food menu.

A lady with a smelly dog sat next to me

I don't like anything in this flight the food was bad the service was bad the flight was old and not connected to the screen no intertainments at all and it was long trip was bad intertainments the crew not helping

Boarding in Rome for the Venice connection was disappointing. Very hot after a long flight, being herded on a crowded, unairconditioned bus to be transported to the tarmac for boarding for our connection. ITA you can do better than this, especially for international passengers!

The flight was delayed 3 hours while we were on the plane. We returned back to the gate before departure and waited for 2 hours before finally leaving. Little updates during the process and no explanation. Plane kept turning off and on and it got very hot at times.

May be it is not an ITA issue, but the bags took long time to go out.

the customs line was total chaos. staff were exceptionally rude. was almost late for flight because I was directed to two different lines. once I finally got on the plane it was great. Great choice of movies and games. Staff was nice. the food could be better but I'm happy I was fed. exiting was easy.

Waited on tarmac in shuttle bus to board plane in Casablanca

They robbed me, filed a complaint and they ignored me

Had problems with online site and app when trying to book flight and manage reservations. My in-flight console did not work and seat did not recline. Staff could not provide details with respect to short connection. Fortunately a fellow passenger was helpful. Otherwise good flights, on-time departures/arrivals, etc.

the whole flight is bad from Miami to Casablanca and from casablanca to Miami. Delays, service, food, .... Not flying again with this airline

Awful. Seats on this Dreamliner really uncomfortable with broken tables. No food selection availability in business class. Poor service. No engagement senior flight attendant spent more time applying make up then speaking to her guests. It appeared that the right side received a different level of service to the left when there were only 8 people. Worst flight I have ever had. A great way to ruin an outstanding two week with this return flight

There was a technical problem with the aircraft after we boarded and we had to leave the plane and wait for two hours where we couldn’t talk to anyone. I had a connection in Toronto to Vancouver I obviously missed it. Arriving to Vancouver the flight was canceled and I wasn’t offered any another flights. I had to book one on my own charges to get back home. Also at Casablanca check in. They said our luggage will go to final destination and they did not!

Seats were very uncomfortable (tight and hard). Flight was delayed due to technical problems. Baggage took an hour to arrive to the carousel.

Not good airline doesn't understand or recognize business class customers

Good but your male staff should be more appreciative of customers. After all you are making a lot of monies from Nigerians.

when we ask for water or any help nobody care.. they are too arrogant