OTHER AIRLINES WOULD CHANGE YOUR FLIGHT FOR A FEE BUT ANA DID NOT!!!!!!!!!
Pros: "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
Cons: "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
Pros: "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
Cons: "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
Pros: "Crew was amazing, food was filling & plentiful."
Cons: "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
Cons: "Old Aircraft Interior, could be more comfortable"
Pros: "The crew was excellent & seats were comfortable"
Cons: "Better boarding procedures. JAL is better."
Pros: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
Pros: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Pros: "Perhaps the most courteous airline I’ve experienced."
Pros: "Service Quality"
Cons: "Seat does not recline"
Pros: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Cons: "There isn't a bad comment."
Pros: "Friendly attentive staff."
Cons: "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
Pros: "Crew tried to be friendly"
Cons: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
Cons: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
Pros: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
Pros: "Typical ANA quality as always."
Cons: "Nothing in particular."
Pros: "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
Cons: "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
Pros: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Cons: "If the seat reclined a bit more, would be nice."
Pros: "Crew amazing and food very good."
Cons: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Pros: "Staff and crew and food!"
Cons: "We could not check in online. This was frustrating and we do not know why?"
Pros: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Cons: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Pros: "Flight was ok"
Cons: "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
Pros: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Cons: "No problems."
Cons: "I was pleased with all."
Pros: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
Pros: "Same thing"
Cons: "I did not like in air port new Delhi my suite case was a damaged Told to air port employee he said may stuck in belt."
Pros: "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
Pros: "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
Pros: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Cons: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Pros: "Seat was good and slept like a baby"
Cons: "Nothing really, slept the whole way"
Pros: "Incredible service"
Pros: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Pros: "They had good movies and music of my choice."
Cons: "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
Pros: "787 was beautiful, great features, clean. Flight attendants were polite and helpful."
Cons: "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
Cons: "Ordered Fruit Meal. It did not have a variety."
Pros: "Food and movies options."
Cons: "Not enough help to put my carry on on the overhead luggage storage."
Cons: "Well, I have the fear of buying ANA air tickets because the previous one, it was United instead. Horrible horrible horrible"
Pros: "Efficient and uneventful"
Pros: "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
Pros: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
Pros: "Ana is the best"
Pros: "Snacks, Timings, beverages, entertainment."
Cons: "Space, main course food"
Pros: "The movie selection and food served were pleasant surprises."
Cons: "Sore butt after 10 hours , but that's hardly anyone's fault. No complaints about my experience. 10/10"
Pros: "The service was great, complimentary movie selection was fantastic."
Cons: "I requested strict vegetarian meals in advance, was given items that violated this request. Further, the items which were in accordance with my dietary restrictions were generally not satisfying."
Pros: "Best flight I've ever had"
Pros: "Quick boarding, comfortable seating and amazing flight crew."
Cons: "The flight crew was great. Also there was more then enough in flight entertainment for the entire flight."
Cons: "Wish it was easier to book gluten free meal"
Pros: "They were able to fly us out of Incheon to JFK even there was only less than 10 passengers."
Cons: "Could not ask for more."
Cons: "We had reservations for 3 persons. When we arrived, we were required to upgrade (90,000 yen total) in order to be seated together. We made the reservation 2 months earlier. Seems like it would have been possible to put us together."
Pros: "Crew was really helpful."
Cons: "There could be a vegeterian food option."
Pros: "Crew members were as friendly and helpful as always"
Cons: "Being disabled doesn't always mean that you get on and as quickly as you would like. We were the first off in SeaTac, but the last to be taken to Passport control."
Pros: "I liked that I was able to get back home."
Cons: "Everything. There was no organization when boarding, the crew denied me food when I woke up from my nap. Not foreigner friendly at all. The crew was not attentive and I needed to keep calling them for service. Not mindful that this is a long trip."
Pros: "Everything but the seat cushion"
Cons: "Better cushion on the seat"
Cons: "one check-in crew (female) at gate was not very nice. My mom is disabled & in her personal wheelchair. The other check-in crew members told us (5 total) to go together to board the plane then this female staff told us we can only have one family member go in with my mom (to take care of the wheelchair then assist her on the plane) next time we board the plane. Their messages are inconsistent & her attitude was uncalled for, especially when she let other disabled passengers on with their more than one family members & the other Asiana staff members told us to go in at the same time."
Pros: "The back part of the plane was mostly empty, so I moved to an empty row and was able rto stretch out and rest. The attendants were very nice and polite."
Cons: "I wish there were more selections of meals."
Pros: "The food was great and the crew was very helpful. For my first international flight things couldn't have went smoother"
Cons: "I had a middle seat would have looked the window and a little more leg room. But I am taller then average."
Pros: "The food is so good."
Cons: "The check in counter is not fully organized. I encounter so much delay in checking in my luggage. The new employee must be properly assisted by the old personnel to avoid long hours of waiting and standing in the counter of the passengers who arrived early so they can check in their baggage ahead of time. I availed of your web check in but was waiting for so long in the check in counter."
Pros: "Good service"
Cons: "Food was okay"
Pros: "Flights on time , good seats and a good services"
Pros: "the very punctual flight"
Pros: "The seat layout"
Cons: "The seat belt very short on one side hard to operate"
Pros: "On time, the decor, side seats seems to have more legroom"
Cons: "The crew wasn't the friendly"
Pros: "Same great staff"
Cons: "Flight pulled away from gate and sat for nearly three hours. Bags did not make it onto flight. Seats suck."
Pros: "Nice and very good excellent"
Pros: "We liked the food and the friendly staff and the little things like a toothbrush and snacks."
Cons: "Why don't you board by zones? The long stressful line of all sections of the airplane is tiresome."
Pros: "Entertainment was nice with a good variety."
Cons: "Terrible seats. It seems like asiana is going out of their way to make their economy seats as uncomfortable as possible."
Cons: "I would not recommend this flight to anyone who had a choice due to the poor comfort of the seat. The main point of paying the extra money for business class is to have a seat that folds flat for sleeping. This was not the case with the aircraft configuration on this flight. Sorry"
Pros: "Chair to chair distance is spacious."
Cons: "Kindly Asiana airline"
Pros: "The Korean dinners were fine. Good last minute exit window seat"
Cons: "There should have been more snacks during the flight for the passengers to nosh. Cathay Pacific would have trays of goodies for people to take and the attendants would bring cup noodles and water upon request. The mid flight pizza sliver was a joke. The movie choices were limited."
Cons: "4 hour late :-( Unacceptable."
Cons: "The seating is hard and is hard on your back, legs and neck. Movie selection is very little and not very good. The bathrooms should be periodically cleaned down and sanitized with a light solution to be and feel clean."
Pros: "the seats were spacious considering it was economy."
Cons: "the kid next to me was awful, the crew was rude if you didn't speak korean, overall unpleasant experience."
Cons: "This was tough Journey. We though we got window seat, but it was not. We wanted to switch our seats because there were some seats who were opened all thru the flight. With all the respect, I asked crew member if we can change the seats, she said no. I said we are willing to pay more, she said no. NO ONE was sitting on those seats from Seoul to Delhi. Second, lay over from 2 1/2 hrs. became 5 1/2 hr. After all the wait, we did not even get the change the seats. I did not expect this form Asiana. This was very disappointing."
Pros: "Asiana is a great airline. They got me there and back safely, the crew is always nice and professional. No drama...just the way I like it. I will definitely fly them again."
Cons: "The entertainment options were good but limited. If you fly Asiana a few times a month, you will run out of movies to watch. I hope they expand their offerings."
Cons: "Toilet cleanliness not maintained. Korean food delicious,but the chicken dishes and vegetables accompanying them NOT good."
Pros: "Korean food options were very good, crew were courteous, boarding was quick even with full flights and delays."
Cons: "Entertainment options extremely lacking. No options to choose films on 12+ hour flight Seats very firm and recline very far, which is a problem for person sitting behind."
Pros: "They were nice about my bags. The airport was good. They took me to Paris."
Cons: "They just gave me two choices for food without any description; both times I got the lesser of two meals. The staff got a little testy when I didn't know what they were offering."
Pros: "The headphone jack was in the seat in front, not in the armrest; slippers were passed out"
Cons: "The plane got hot half-way through the flight."
Pros: "I liked the flight attendants, and speediness of the flight after we took off. The seats were older but comfortable."
Cons: "Two sets of crying babies in front row seats didn't help things."
Pros: "Great flight. I was on a united flight to sf. Hideous. Fly asiana!"
Pros: "The economy seats are quite roomy compared to other companies. The planes and Incheon airport get upgraded every year. Inheon is probably the best place for lay-over with plenty of options for acivities, from short and long tours, Korean bath house wity overnight stay option, easy and fast immigration, and great customer service always."
Cons: "There is still some language barrier with the crew, though much less so compared to other Asian companies. They made up for it in hospitality. Food is usually good. The sandwich this time was cold cut whoch is not as appetizing for breakfast. But"
Pros: "Helpful and kind crew."
Cons: "Uncomfortable economy seats and lackluster entertainment."
Pros: "Enjoyed an upgrade to upper deck of A380-800. Seats were very comfortable and privacy of having single seat was excellent. Entertainment was easy to enjoy. Service as always on Asiana was also excellent."
Cons: "The crew only came around with water every 3 hours or so. This is unacceptable on a long flight."
Pros: "The food is the best among all airlines."
Pros: "The service-oriented and very pleasant attitude of the flight attendants made up for the other inconveniences."
Cons: "Suitcase was damaged. Flight was delayed 2 hours. Movie choices were limited--especially for foreign films. Wish there were more international films with English subtitles. However, the flight attendants made up for it by their attentive service."
Pros: "Enjoyed flying on the upper deck of Asiana's Airbus A380. Seat was spacious and comfortable. Food was adequate and the options were good. Service from the crew was excellent. Entertainment options met expectations."
Cons: "Can't complain about boarding from Seoul to LA, but boarding from LA to Seoul and Manila to Seoul were a bit chaotic. Passengers were confused from the lack of organization, instruction or signs. Cabin temperature was quite warm, to the point of being uncomfortable, on the flight from Seoul to LA."
Pros: "The flight attendants were very nice and spoke beautiful English, wonderful food/drinks, and the seats were comfortable with plenty of room. Both flights had a smooth take off and landing. Great experience all around!"
Pros: "The attendants are super nice."
Cons: "I do not like the time of departure. People can still work if the flight is at night and not at 1230PM."
Pros: "Crew very helpful..but hard to understand their english.."
Cons: "Food not good"
Cons: "Asiana Airline allowed a drunken passenger sit next to me. Everyone can smell and knew that he is drunken. The 1st thing he did after sitting was drinking alcohol from his pocket. Yes, one of the staff came to him and got the drink from him. But, he talked me for about 4hours nonstop and made me uncomfortable at all. Other passengers around me saw him because he talked too loud. I expected that they would offer me another sit and left him alone. During 10 hrs flight, I had 2 Tylenol capsules because of the smell of the alcohol from him. It was REALLY hard time for me to sit next to him during 10 hrs. DO NOT ALLOW A DRUNKEN PERSON TO GET ON A PLAIN FOR OTHERS."
Pros: "I enjoyed the Korean dish options and having metal silverware was a nice touch. The cabin crew was very attentive and friendly throughout the flight. The legroom was pretty good for a coach seat."
Cons: "The boarding process was a little chaotic. There was a gate change at Pudong Airport and we had to leave from a lower level gate which involves bus ride to the plane. And there was a long wait after the initial bus until further busses came. Then we stayed on the ground for quite a while until we were allowed to take off, maybe one hour or more late."
Pros: "Friendly service, Korean meals, accommodation and courtesy for disabled passengers"
Cons: "Not enough Korean meals"
Pros: "service with a smile"
Cons: "Little leg room, older plane w few video screens. Onboard app would be nice for entertainment."
Pros: "Crew were very attentive and personally escorted us to our connecting flight to make sure we made it on time, as our first flight was delayed. Decent amount of leg room."
Cons: "Flight 1 hour delayed. Seat is kinda hard."
Only one improvement needed. The boarding process was chaotic. After pre-boarding was completed, the entire remaining number of passengers (lots of them, big aircraft) were allowed to board without separating into logical groups or by row numbers. Slowed things down with crowded aisles, people trying to get by people trying to stow overhead luggage, getting situated, etc. Never had this happen in recent history on any other airline.
Pros: "Good crew, food was good for airline food. Entertainment offerings were good."
Cons: "Too many seats, 3-4-3 configuration means not even enough room to walk down aisle without bumping people in their narrow seats."
Pros: "Food was ok"
Cons: "AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only"
Pros: "Crew was amazing"
Cons: "Entertainment and dinner food"
Pros: "Lots of room on the flight, fresh warm bread, lots of water, nice cabin crew"
Cons: "How do I book a vegetarian meal??"
Pros: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Cons: "Crew was rude and slow"
Pros: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Cons: "Food was horribly salty. I got the middle seat between 2 men. One of the attendant s was taunting most of the people who asked him for anything."
Pros: "Friendly and professional crew. Plane was clean"
Cons: "Tight space in economy class(to be expected)"
Pros: "SwilssAir is our new favorite airline to Switzerland and other points in Europe. The crews were pleasant and efficient. All flights were right on time. The food was very good, and the best overall we have experienced in economy. The individual video screens provided a nice selection of movies, tv, games, etc. Finally, transferring in Zurich is MUCH better than the zoo that his Heathrow!"
Pros: "Nice self boarding"
Cons: "No big screen to communicate priority to boarding since I am deaf."
Pros: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"
Pros: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Cons: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"
Pros: "Everthing was great!!"
Pros: "The flight attendants were professional and helpful."
Cons: "We were glad to have extra leg room at the bulk head, however, the seats themselves were extremely narrow. My elderly father found it exceptionally difficult to sit and stand from the seat. The seat table creates an ever tighter fit for someone with special needs."
Pros: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Cons: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Pros: "Courteous Service and excellent hospitality"
Pros: "On time and standard service."
Pros: "good service, patient with passengers"
Cons: "For 9 hr flight the space between the seats in economy class was way too small. Im 1.75cm (medium) and I felt squeesed and very unconfitable not like in Lufthansa airplane flying from Newark to Dussldorf. (Flight only 6:15min) In addition, when front passenger moved his seat back on me I had a lot of difficulties with getting in and out of my seaat."
Pros: "Very well organized company beginning with the website, check in, boarding and the flight."
Pros: "On time departure. Nice crew Meals were fine for airline food. Would take again."
Cons: "Tight connection on Zurich."
Pros: "The flight attendants were very attentive and professional. Food and snacks were tasty and Proseseco delicious! Upgraded seats were worth it for a long flight."
Cons: "I liked everything except the airplane itself, which I hated. I was fortunate enough to get an exit row on my long flight going over; I did not get lucky on my way home. The flights between Zurich and Brindisi were more comfortable than the long haul flights. The long haul flights are abominable and should be outlawed by governments as they are currently configured. The boy next to me literally could not fit his legs/thigh bones in the space provided by his seat. I did okay as I am not tall, until the woman in front of me decided to lean back. It is not her fault, however, though I thought nasty things about her and periodically tried to dig my knees into her back to get her to lift up her seat. The fault belongs entirely to Swiss Air, which chooses to treat human customers as steerage. The only thing that made the experience worse was the impossibility of choosing my seat online for my return because I had only a smart phone with not-great wifi available. Choosing one's seat should not be dependent on having good wifi and a computer, however. It is bad practice to "sell" seat choices. The families around me were not able to sit together because of this shoddy, greedy practice on the part of the airline. It is also not fair, subsequently, that other passengers are faced with giving up the seats they've chosen, or been given, to assist families in sitting together. Honestly, the extent of the greed on the part of airlines nowadays is astonishing. What used to be a thoroughly enjoyable way of traveling has become an ordeal at best."
Cons: "Because there was no way for us to check in early or online and they did not send us an email directing us to do so, they put us on standby even though the flights were paid for months before. We couldn't sit together--they wouldn't even try, they let the computer do it randomly as we boarded. They put my son through ridiculous strip search security measures, and when my passport fell into to the steel bullet of a garbage can, they didn't help and my son and I figure out how to go through it to get my passport. They could not have been more unhelpful. Plus the food was terrible, and delays both in taking off and getting to the gate. I will NEVER fly Swiss Air again."
Pros: "Crew and people were fantastic!"
Cons: "LONG lines again. No luggage even with a 4 hour layover"
Pros: "The plane was comfortable. The headrest was great and the seat pitch and recline were decent. I was able to sleep better with Swiss than with other airlines like Lufthansa or Delta. They are much better overall for sure. The food and staff were excellent! The food quality is very good compared to the other airlines. The cabin crew are always passing around water and chocolates throughout the flight. They were friendly and helpful as well. The pilots were also very good. We had no rough turbulence and their landing skills were amazing."
Cons: "The boarding procedures could be improved. They don't have zones and everybody just line up. Families with small children are not accomodated first."
Pros: "GREAT SERVICE, GREAT PEOPLE!"
Pros: "Friendly team, great food and snacks and tons of movies to choose from."
Pros: "The seat is designed beautifully. Staff and crew incredibly nice."
Cons: "Movie and TV choices were so limited. You really need to add more options. I found only 1 movie I liked."
Cons: "The flight was late and I almost lost my connecting flight."
Pros: "The flight had a delay but managed to (partially) make up for it."
Cons: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Pros: "smooth flight, comfy seats"
Pros: "The crew really went out of their way to accomodate and made sure I found my seat, was entertained and was comfortable throughout my flight."
Cons: "It was delayed a little."
Pros: "Boarding was on time. Staff very courteous. No complaints at all"
Pros: "Crew were perfect food was fine"
Cons: "Seat was terrible. 44g is one of the worst seat ever. No place for the my legs..."
Pros: "The crew members were polite and efficient."
Cons: "There was no climate control. Our rows were freezing cold. People were wearing coats and blankets. Four or five rows up it was warm. My husband asked for more heat and the stewardess said she would turn it up, but nothing happened. Cold air blew out of the ceiling vents for the entire flight. When we reached our gate, we then waited in a long line to have our passports and boarding passes checked again. There were several Swissair crew members, but only one person to check all of the paperwork for economy. Then another long line to show our boarding passes again, while the business class entrance remained unused. Swissair needs someone to manage this better."
Pros: "No delays. Good boarding *but I have Senator status so I bypass lines). Food good even on short flight"
Cons: "Never happened because I was rerouted through Istanbul. And for anyone checking Istanbul is 3 hours in the wrong direction to my ultimate destination."
Cons: "Passengers crowding the lane"
Pros: "Entertainment and food were excellent, and the crew was pleasant and helpful. The small extras were delightful - i.e. warm cloths at the end of the flight! Overall, I think Swiss is a very good airline."
Cons: "On a long flight like this, the seating is still too cramped. We are not large people, and nine hours in those seats is difficult, even with considerate 'neighbors'. The seats are just too close together. This is an airport comment - Deboarding to a bus, then a walk to the train/tram, then security, then another walk to the gate - we barely made our connecting international flight."
Cons: "I paid extra for legroom but was in the main walkway so my feet were stepped on for the entire flight."
Cons: "Through no fault of the airline, there was a strong thunderstorm that delayed our flight. Little information was provided about the situation. It was obvious that we could not fly in the storm, but we were not informed about the likely departure time. The reason I gave a poor ranking is that my suitcase/pack must have been left out in the downpour on the top of the pile so all of my clothes were extremely wet when I reached Boston. The bag itself was wet so it was not a case of something leaking in the bag. I have had to wash all of the clothes and iron them."
Pros: "Always replacement"
Pros: "Polite cabin crew. Quick check- in at JFK"
Cons: "Inability to add TSA pre-check to my profile. Very slow check- in process in Geneva. Cramped seating ."
Pros: "The flight crew were great very friendly & service oriented as far as getting your food & water"
Cons: "My partner & I were given separate seats. We tired to reserve our seats online according to instructions & time but the online registration wasn't working properly. We had to wait til we were at the airport to do that. When checking in we were told we had to wait til onboard? Then once on board told no. So we were not able to sit together & weren't even in the same area of the plane. We also had an old plane & seats very uncomfortable. The movie screen was barely visible so basically u could just listen."
Cons: "Flight attendants blocked the aisle cleaning after meal service. The line of more than 10 people formed in the aisle trying to go to the lavatories, and the flight attendants would not move even after repeated requests by a parent who had a two year old needing to go. The lavatories were vacant at the time. Why can't they clear out and let people pass through. Never seen this type unaccommodating behavior."
No complaints at all. The flight was terrific
Vegan food for my daughter was great ! Finnair and the country of Finland are vegan friendly!!! Way to go! Thank you
Pleasant flight, was delayed 3 1/2 hours
Business class crew was extremely helpful and pleasant. Breakfast likewise - tasty, healthy and substantial. All in all, the flight itself was great, so kudos to Finnair. What a contrast, then, to the pitiable Terminal 8 at JFK, where it was almost impossible to even find a seat (no exaggeration!) before security.
Cons: "The passenger sitting next to me smelled REALLY bad. Like he hadn't washed himself in weeks. Other passengers around me got a whiff too and also reacted the same. I asked the main crew member from my aisle for a seat change but he came back 10 mins later saying there was nothing else available. Later when I was walking around to stretch my legs, I saw there were AT LEAST 10 seats open in the next cabin. Why lie? The entertainment system touch-screen was not working properly and the headphones kept falling out of my ear."
Pros: "On time"
Cons: "Free bags under Corbin"
Pros: "Crew was ok, But seats so tight, Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Cons: "Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi, Please learn from Qatar Airways."
Cons: "Quite narrow seats and seat pitch in economy, but the price was right. Poor quality seatback screens but a good selection of films and tv"
Cons: "The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup"
Pros: "I have flown to hk with Cathay and American exclusively. I wanted to try Finnair because the price was very good for business. I now know why. The food is mediocre. The staff aren’t friendly or attentive. At $2700 it’s cheap compared to CX and AA but I know why now."
Cons: "Service, staff and food."
Cons: "Very long delay, got bumped for a flight the next day. Horrible experience"
Pros: "Overall pretty good. Newer plane, business class is well configured."
Cons: "Food was good, not great. Seats when flat are quite hard."
Pros: "I will recommend to my friends and families."
Pros: "Free WiFi in the air. Email received in air tracking missing luggage. Stressful to receive, but at least I could see where it was & when it would arrive. Didn’t order a meal, but there was a wide variety of snacks for purchase. Very nice crew. Great leg room."
Cons: "Missing luggage. WiFi spotty."
Pros: "Overall it was a great experience with Finnair, the plane was clean and spacious. The crew was very nice and helpful. The food and drinks were great as well"
Cons: "They canceled the flight after 5 hours of us sitting on the plane. They sent us away and told us to check back in in the morning. There’s been no communication since. I’m still at the airport. It’s been 16+ hours."
Cons: "Finnair had the worst leg room I've ever had in 50 years of traveling. It was so TIGHT that my knees were pressing up agains the seat in front of me the whole 8 hours of flight, even though I am only 5'7"! I felt really sorry for those passengers who were taller. Finnair also lost my checked in bag and delivered it 36 hours later without providing any compensation. Coming back the flight was delayed due to mechanical reasons, which caused a number of passengers miss connecting flights. This is one of the things that can happen to any airline, but only Finnair failed to provide an agent to take care of the passengers who missed their flights. So, after a 2 hour delay and 7 hours of traveling in the air, the stranded passengers had to find an agent in JFK who would rebook their flights. One of the worst traveling experiences. Will never travel Finnair again!"
Pros: "The flight did eventually take off, unlike a few others leaving around the same time."
Cons: "We were delayed several hours and were never told why. Mostly there were no Aeroflot staff at the gate to ask. When there was, they said they couldn't help us because our flight was a codeshare with FinnAir. At the last minute they switched gates, sending us all scurrying."
Pros: "Express customs and immigration for connective flights with individual passes!"
Cons: "Total disaster. Back up lines at AA JFK . Staff at a loss, equipment ? Shortage of bins, no supervisors , ... deliberate chatting and slowing down upon manually going through majority of carry on."
Pros: "Everything was well organized and on time. Good meals! Price was fabulous!"
Cons: "Seats in economy were small and my husband and I are not small. Usually international flights are roomier."
Pros: "Friendly attendants who made the flight very pleasant with their smiles and their service"
Cons: "Aging interior and seats of plane were not good at all."
Pros: "Airplane was nice."
Cons: "I paid $90 for economy comfort for my flight and did not get an economy comfort seat. I am very disappointed with Finnair in this. They will not refund my money at the airport and now I need to go through their home office for a refund. It was bad enough not having any extra leg room on a red eye when you are over 6 feet tall but now I have to jump through hoops to get my money back."
Pros: "Great customer service; food was good; excellent movie selection"
Cons: "For some reason about half of the passengers had to have their boarding passes reissued so departure was delayed- thus arrival was delayed & some passengers missed connections- I had plenty of time so it wasn't an issue for me"
Pros: "Boarding and de-boarding was quick"
Cons: "We had a very rude male flight attendant that argued with us when they didn't have a vegetarian meal for my wife even though we checked that box when buying our tickets. My wife ate two bread rolls for dinner before the next meal 7 hours later. Later, when the second meal was served, he muttered a smart assed reply to my wife after he handed her food to her. After that meal service he offered everyone coffee except us."
Pros: "The flight was good. Enough legroom for me, the food was ok. And the crew was pleasant and attentive."
Cons: "They left my baggage behind!!"
Pros: "Clean, well-designed, individual screens with numerous good movie choices. They came through on our special meals, friendly flight attendants. Also loved Helsinki airport. Not crowded, nice staff. Good food choices. Even passport control was friendly and there was no line."
Cons: "Connecting through Helsinki added hours to our travel time, but after flying American nonstop JFK to Paris on way over, may be worth it. American flight didn't even have individuals screens and blankets left fuzz all over my clothing."
Pros: "I got to my destination, eventually."
Cons: "Cutting corners and cheap. The personnel isn't helpful, they basically don't care about you, typical nordic behaviour. Flights were delayed. Upgrade to business was not worth. Hidden costs. Overall a bad experience."
Cons: "A very very small plane. Cold staff"
Pros: "Good movie selection"
Cons: "Only drinks with dinner, other airlines serve the whole time. Limited selection of drinks. Other airlines do not limit. Not enough leg room and I'm only 5'7. Seat in front leaned back to far."
Pros: "I was surprised with an amount of drinks and food provided.Everything was delicious, and we were very hungry so imagine our happy faces. The crew was professional in all ways.Flight was smooth and comfortable-applause for the pilots!"
Pros: "crew, food"
Cons: "Sat in row 53 of 55 rows, should have boarded in sections instead of everyone all at once. Could not sleep due to passenger behind kept jostling my backrest."
Pros: "The flight came on time and arrived in Chicago on time. The crew were friendly."
Cons: "The sound was out on my chair, so there was no sound to the movies. The food was really kind of junky and I decided against eating most of it so I wouldn't make myself sick. The meals could really do with more produce and a few more vegan options."
Pros: "I flew with American to London and with British in the way back... British air is such a nicer experience from the food, to the crew, to the entertainment."
Pros: "Crew fantastic. Food, wine, comfort of aircraft, on time, EVERYTHING!"
Pros: "Great airline. Food great comfortable seats."
Cons: "Even though we had booked this flight in September we were never able to choose a seat for this flight. We kept trying and the only way we could pick a seat months and weeks ahead was if we bought an upgrade. We had already spent over $1000 to fly to Paris each and did not want to buy an upgrade. We just wanted the assignment of a seat. When we got closer to the date we were told that we would get a seat assignment at check in. At check in we were told we would get a seat assignment at the airport. At the airport we were told we would get a seat assignment at the GATE! At the GATE the attendant had difficulty finding our seats and finally found them with the help of another attendant. This adding extreme stress to a trip that was planned in September and should have been a pleasureable experience. Our seats were not together and we then had to go on the plane and ask other travelers to change their seats in order to be near each other. This was not our job! We ended up near each other but not together. Then when we arrived in Paris we noticed that our suitcases had been tagged STAND BY!!!!!! We were glad that we did not see that at the Philadelphia airport because it would have added even more stress to a long anticipated pleasure trip to Paris. Next time we will make sure that the tickets we are purchasing (FINNAIR) have nothing to do with American Airlines."
Pros: "planned time of departure Fare potential for getting 5 seats so I could get a good nights sleep"
Cons: "Plane left 3 1/2 hours late due to a mysterious mechanical problem that caused them to taxi it away from the gate more than once. Relatively little communication from American whose flight it was. Scheduled departure 10 PM. Actual departure 1:30 AM I reserved a center aisle seat in a row that was completely empty a day or two before departure, hoping to get the whole row. Didn't work out. Just before we closed the doors a couple arrived at the row and took up three of the seats. Darn it. But I still got a good nights sleep. Wish there was an option to check N/A on several of the options above. I didn't speak to a crew member. I didn't eat or drink anything. I never turned on the entertainment system."
Pros: "Checking and boarding was lighting fast"
Cons: "There was a bit of a delay, which was due to weather and certainly not their fault. They kept us informed"
Pros: "Everything was good, cozy airplane, tasty food"
Pros: "Nice one"
Cons: "Nice one"
Pros: "old planes tight seat no entertainment late boarding"
Pros: "Is old aircraft. Few tv in all the airplane. My system didn't work"
Cons: "I will not fly again with this American airline"
Cons: "Trying to get through airport security was an unorganized clown show with them herding groups of passengers back and forth between airport terminals resulting in many people almost missing their flights because the lines just weren't moving. Once on the airplane, the international flight had TVs in the ceiling in the row playing one in-flight movie (what is this 1995?). American is such a terrible airline. The old US airways, Lufthansa, and British Airways, are way better international flights every time I've flown with them. Personal entertainment at your seat for each flight (i thought this was standard on all international flights in the past like 10 years) and more food and drinks throughout the flight."
Pros: "On time arrival."
Cons: "FinnAir Entertainment selection was not as good as British Airways."
Pros: "Blueberry juice - nice change for sodas and so refreshing! The lady captain's announcements were very clear, light and fun...and perfect in three different languages...her enjoyment came across professionally...truly catering to her passengers. She flew that plane also so very smoothly!"
Pros: "British Airways has greatly improved their customer service, the flight attendants (usually a bit gruff) were instead very kind and helpful to myself and all the passengers I saw them interact with. It really makes the flight experience better."
Pros: "It was a decent train ride."
Cons: "Stating it’s a train from the beginning and not having to go from one train station to another."
Cons: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Pros: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Cons: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Cons: "Our request for vegetarian meals got lost after a glight was cancelled."
Pros: "It was very comfortable and pleasant."
Cons: "Could be a little better the service, the dinner was late"
Pros: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Cons: "Explain me to take the bag on time.it was almost left in the airport."
Pros: "Nothing !! Such a bullshit flight ever !!!"
Cons: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Cons: "Entertainment worked sporadically"
Pros: "The crew was amazing and extremely helpful!"
Cons: "The food could have been better"
Pros: "Good crew, as usual with Air France."
Cons: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Pros: "Everything was great"
Pros: "Air France has the best crews! They really go the extra mile."
Cons: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Pros: "The crew was helpful and accommodating"
Cons: "The flight was delayed, missed connection, and lost baggage. Subpar."
Cons: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Pros: "Everything. crew friendly and food/drinks the best"
Cons: "Nothing...all was wonderful"
Pros: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Pros: "Good selection of movies"
Cons: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Pros: "The cabin crew was super patient and accommodating of the passengers."
Cons: "Cramped quarters"
Pros: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Cons: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Pros: "Very quiet"
Cons: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Cons: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Pros: "On time."
Cons: "Did not seat together passengers, although booked and checked in at the same time."
Pros: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Cons: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Cons: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Pros: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Cons: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Pros: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Cons: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Cons: "Flight cancelled because of weather"
Pros: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Pros: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Cons: "Only 1 bathroom (toilet) for all of first class"
Pros: "It was on time and the crew was good"
Cons: "The food wasnt upto the mark"
Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Pros: "the Airline"
Cons: "The Airport, Security, Boarder control."
Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
Pros: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Cons: "Bottom seat cushions could be a little more comfortable ."
Pros: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Cons: "TV was too slow."
Pros: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Cons: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Cons: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Pros: "Crew was great"
Cons: "Not enough food"
Pros: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Cons: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Pros: "It was as expected."
Cons: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Pros: "cookies were great"
Cons: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Pros: "This plane was the nicest plane I had ever been on. Very comfortable and the entertainment was amazing!"
Cons: "Airplane food is airplane food I guess."
Pros: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Cons: "Although incoming plane arrived late, flight home arrived 20 minutes early."
Pros: "Crew was very nice and helpful"
Cons: "Old airplane with very low amenities. Plane still had ashtrays"
Pros: "Super comfortable even in coach (upstairs). I was impressed with service and quantity and quality of food. Would be pleased to fly them again."
Cons: "Seat did not recline as much as normal aircraft."
Pros: "I was too tired to stay awake so I slept most of the flight. The ground crew at the checking booth was kind enough to provide me with an aisle seat to accommodate my long legs, from which I suffer if I would sit in a middle seat."
Cons: "Nothing that I can remember, again I was too tired to stay awake."