It did not allow me to check in and left seats in advance or get a boarding pass. When specifically asked agent at gate for the row that had extra leg room, as my so. Is 6’4” she gives us a row where the seats do not even incline nor is there any extra room. Also the temp in Avon was high, making many passengers sweat Improve customer service !
There were complications with my flights boarding in spokane and my secondary flight was changed without my consent to one that boarded at the same time as my first flight let me out on the opposite side of the massivr layover airport. It was only because an employee saw my struggle and confusion and hooked me up with a ride that I even made the flight dispite delta's best efforts. My TV's headphone jack on my first flight was also busted which sucked to find out after buying headphones on the flight. About halfway through the flight one of the attendants moved me to a seat with a working TV. Long story short Delta as an airline was terrible but their employees did their best to help me with what limited options they had to work with.
Pros: "Empty middle seat; disinfectant wipes. I know these measures were implemented because of COVID but I wouldn’t mind having these last past the pandemic!"
Pros: "The atl to bwi leg was not great. No inflight entertainment and the aircraft looked old."
Cons: "A newer aircraft that doesn't show its age would be nice"
Pros: "crew was fine"
Cons: "terrible space/legroom. Very cramped tray table, couldn't fit laptop on it. Made me check my carry on bag. not even gate check, checked to baggage claim. Yet there was still overhead space once I got on. Lots of . overbooking - should never happen in this day and age. Delta does not deserve its "#1" rating. The rating system seems biased. Probably paid off by delta. Southwest is way better for economy class."
Pros: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Cons: "The flight was too warm."
Cons: "After 1 hour, still sitting on the tarmac waiting to get to our gate."
Pros: "When my initial flight was delayed significantly, the gate agents went above and beyond to help me get on an earlier flight so I didn't get home too late."
Pros: "The seat was ok, but the crew was very good and helpful"
Cons: "Good company, have the very good attendants"
Cons: "My screen wasn’t working. It would have been great if it was."
Pros: "The crews were very fast and efficient. The Dinner was good but the breakfast was very basic."
Cons: "The seat was so crammy and disgustingly uncomfortable"
Pros: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Cons: "Quicker way to get off plane"
Cons: "Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff."
Cons: "It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am"
Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Cons: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."
Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."
Pros: "Delta Flights are always enjoyable and the staff is always treats you with courtesy"
Cons: "The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading."
Pros: "Loved the swift checking in at Seatac, being picked out of the Special check-in line, tended to by a Ndeye, smooth all the way through to the gate. Also liked that the plane's arrival at Schiphol was only 30 minutes later than initial ETA after long delay at Seatac. Also liked the many snacks."
Cons: "Prolonged delay of flight departure. Choices of entertainment, especially movies."
Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "Flight was on time, flight attendants were very nice and professional."
Pros: "Prior military was offered to preboard and it was a very comfortable flight"
Cons: "I booked through kayak and received an e-mail saying "you're booked!" with a flight itinerary and everything and then I got to the airport and they told me I had no ticket to get on the flight and no payment had ever been made and that to get on the flight I would have to pay over $1000 for a seat !!!! The original ticket I bought was under $400. I was NOT happy with this at all - Kayak screwed me over and I expect compensation."
Cons: "no bed"
Pros: "The crew was nice and friendly and the plane was half empty."
Cons: "When are the Airlines going to start serving a decent coffee on board? It does not matter Delta is now serving Starbucks. Something they do that messes up the whole thing, probably overheat for too long."
Pros: "We were probably in the air for 30 mins; great short flight. Plane wasn’t filled so had plenty of space."
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Pros: "friendly staff check in was fast food was good"
Cons: "as always not enough room in the seats"
Pros: "We upgraded to Delta Comfort, since the flight was a bit longer. I'm glad we did; it made a great deal of difference to have the extra space. The in-flight entertainment (individual displays on the backs of each seat) was excellent, the crew was excellent, and the flight was extremely smooth."
Pros: "The entertainment is good; several new movies"
Cons: "The dirty seats, the awful food and wine"
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "Crew was very professional and friendly."
Cons: "Seats too close together."
Pros: "The service of only one employee that booked another flight for me instead and actually helped me I didn't even take the flight to atlanta"
Cons: "The hole return experience was terrible the supervisor i tried explaining the situation to just walked of while I was talking to him i would like a refund for the last flight I didn't take."
Pros: "the flight was on time and the staff very helpful"
Pros: "Good do to Delta Staff"
Pros: "Had to go through an extra random security check before boarding along with several other passengers. Looong flight, but expected when traveling that distance. Slept and watched movies. Best part: the pilot pointed out that Greenland was visible outside our windows as we flew over."
Cons: "Nothing. It was a smooth flight. Very comfortable."
Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."
Pros: "I was upgraded to business class since my flight was overbooked and I had to miss my original flight"
Cons: "Security for traveling to US is a very time consuming with long lines and in my mind useless process which does not make me feel any more secure - just wasting time and resources."
Pros: "People are good"
Cons: "Flight delays!"
Pros: "Nice snacks for such a short trip...most airlines have abandoned this for short trips. Clean and spacious cabin"
Cons: "Freezing cold in the cabin"
Pros: "Very informative staff"
Cons: "Was late"
Cons: "Seats looked older generation and configuration not great"
Pros: "The free middle seat because the flight was not full."
Cons: "Bigger glass for wine"
Pros: "Good crew"
Cons: "Seats way too cramped."
Pros: "Good seat space, comfortable, on time arrival"
Cons: "The food was ok, not great. The plane was Very cold!!!"
Cons: "The flight was late"
Cons: "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."
Pros: "The crew that flew us there was great"
Cons: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Pros: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Cons: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"
Pros: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Cons: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."
Pros: "Good seat. Nice aircraft Helpful check in."
Cons: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."
Pros: "The worst flight in my life"
Cons: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"
Pros: "Crew, on board entertainment..."
Cons: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies."
Cons: "Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️"
Cons: "I missed my flight because a connecting flight I booked with you all got canceled would I be able to get a refund or claim back"
Cons: "Better aircraft and personnel should smile and be more friendly"
Cons: "Try to avoid LATAM. Actually low cost competition is offering a better service. Latam grew too much and the service is bad. They are making too many mistakes such as not delivering basic information such as where to pick up luggage claim. Honest advice: look for alternatives and avoid big headaches"
Cons: "Flight attendants rude and lack of cleaning in the toilets."
Cons: "Old aircraft Business seat narrow"
Pros: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Cons: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"
Pros: "The crew was excellent very very nice . The seats are ok ."
Cons: "Food is very"
Pros: "On board entertainment"
Pros: "I had few questions about emigration in São Paulo and they helped, the food was good and all were very kind!"
Pros: "Amazing service from every staff member I met! Super polite and professional! A shout to Adriana and Matheus for making me feel so welcome!! Thank you and the whole crew for a great experience!"
Cons: "It was great!"
Cons: "You have to pay for everything"
Pros: "Entertainment system"
Cons: "Very tiny space No complementary food No complementary reserve seats in advance No complementary flight advance"
Cons: "Breakfast is too early, as soon as take off they serve. it should be before landing."
Pros: "It was very fast to board, and the landing was great"
Cons: "No entertainment, no free snacks"
Cons: "Desorganização do embarque e atraso na saída"
Cons: "Original flight cancelled without any notice / auto check-in not available / delay / aleatory seat selection / poor food service"
Pros: "I loved the service, attention they flight attendants gave me and feeling like I was at home.."
Cons: "My only complain would be the customers that are in airline, but that’s not the airlines fault..."
Pros: "The seat"
Cons: "The food. Awful. Awful. Beyond awful."
Pros: "Gave good snacks"
Cons: "Annnouncements weren't clear in English or Spanish only in Portuguese"
Pros: "The food was really good. The service was good as well. The movie selection was very good."
Cons: "Economy seats are really uncomfortable for long flights, my knees suffered."
Pros: "Nice crew, helpful and friendly"
Cons: "Late boarding, no television or personal entertainment options, food was not so good."
Pros: "Bad services, bad food, No enterteiment services available."
Pros: "The plane was clean, the flight was good with minimum turbulences."
Cons: "The food was poor. At least three middle rows did not have any entertainment. We reported the problem, the chief/supervisor flight attendant said that she was going to assign us new seats, she then disappear and did nothing to solve the problem. I spoke with another flight attendant requesting to speak with this supervisor again, she said that I rather voice my complaint through latam.com and the mentioned supervisor, not only lied to us, but never showed up. It appears that latam needs to reinforce their staff training or perhaps to renew their staff supervisors and train them to avoid unnecessary lies to their passengers."
Cons: "I have time toget the other flight but they already have every thing ready to let us in Sao Pablo, I have to stay 1 day. That was very bad."
Pros: "The movie choices are endless!"
Cons: "I wish I was told about the Lan app to download before we took off"
Cons: "TAM is extremely unreliable and will never leave on time. LAN was actually very nice, but their sister TAM is by far the worst I've ever taken. I will be very clear next time when booking in South America to not take TAM again. We were delayed by 2hours for no apparent reason."
Cons: "It feel weird to have the crew discussing their personal things/stories while selling the on board duty free."
Cons: "Poor food and drink service. The entertainment system was antiquated."
Standard flight. Could be better by taking off and/or arriving at scheduled time.
Cons: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."
Pros: "That the flight ended"
Cons: "Everything. In a flight from Miami/Orlando (full of families) you are not allowed to choose seats, at the gate (where you supposed to change seats) the staff was rude, inside the plan people make their own changes and it gets a mess. Terrible experience."
Cons: "We asked if the Cajun chicken (which by the way isn’t anything like Cajun chicken) contained any nuts as one of us in the party is severely allergic, only to wait more than 15 minutes and were told they don’t have an allergen sheet so they don’t know! Pls take food allergies seriously!"
Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."
Pros: "The crew seemed nice"
Cons: "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"
Cons: "Better customer service, better customer experience, no delays"
Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"
Pros: "The plane got us there safely."
Cons: "The crew was basically useless. They hung out in the back not really paying attention or just in the way. One stewardess knocked me in the head when passing through and didn’t even apologize. No one greeted or told goodbye at the end."
Pros: "Friendly staff made people feel safe even during turbulence."
Pros: "The most efficient boarding process I've ever experienced."
Cons: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."
Pros: "We left on time and we arrived before schedule. They did let us board first with the baby."
Cons: "The crew was not friendly and they didn’t come when we called for them. They did not have any accommodations for our baby. It was an old plane with very basic entertainment."
Pros: "New Plane interior"
Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."
Cons: "The flight from Miami to Sao Paulo was delayed, therefore, I lost the flight from Sao Paulo to Asunción, those from Latam did not give me any solution and they sent me to the people of American Airlines saying it was their fault. I traveled 3 hours through the whole airport and they did not give me any solution, no new flight."
Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."
Cons: "Having to pay for wifi"
Cons: "Past was dry... It was the first time but changed my experience"
Pros: "My flight is tomorrow"
Pros: "Clean plane"
Cons: "No food"
Pros: "It got me there safely without delays."
Cons: "Food isn't good. the connections can be offered in a much better and time efficient way but they were not. I had to change airports in NYC with a 7-hr layover while they could've flown me to JFK (there was available flights). Same thing with coming back, a long layover in Texas."
Pros: "Video entertainment not working for my whole row."
Pros: "Everything was good"
Pros: "The crew and planes were excellent."
Cons: "When we booked our flights the web site did not show us all the possibilities for return flights. When inn Puerto Maldanado we checked on line and discovered we did not have to have the 18 hour and 19 hour lay overs. We rebooked and were hammered with the $400 charges. We will not book future flights with your organization because of this deceptive practice."
Cons: "Very cold airplane"
Cons: "3 hour delay and much confusion. In and out of aircraft."
Pros: "Timely, decent plane and a great crew. Next to me was a family with a young (one-year-old) kid. The crew were so accommodating and went above and beyond to help them. They deserve an award!"
Cons: "Entertainment system: world's worst touchscreen Food: I am sure it can be better"
Pros: "Priority boarding."
Cons: "Food is horrible at AA, in special breakfast!"
Cons: "Cero entretaintment"
Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Pros: "Great movie selection and beautiful plane!"
Pros: "everything on travel is good."
Pros: "Rapid boarding. On time performance. Plane was reasonably clean."
Cons: "Seats were tight but OK for a 3 hr flight. AA allows first passengers to carry excessive carry-on forcing later boarding passengers to check everything."
Cons: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"
Cons: "LATAM deboarded me from the flight after I had boarded. They claimed American had cancelled my reservation because they did not think I would make my connection. I ran in order to make it and then instead of offering me information on the next flight they left me stranded with instructions to find American. Terrible, terrible customer service. I will think twice before booking a LATAM flight again."
Cons: "Need a better chess program"
Pros: "They have a huge selection of movies"
Cons: "They do not have gluten free options"
Pros: "Got there safe"
Cons: "We were cattle attendants cowboys"
Pros: "I liked because it was my mom first international trip and she got all the support from the crew. She loved it!"
Cons: "Voar 8 horas de Miami para Sao Paulo sem entretenimento de bordo foi péssimo. Poucos filmes e nenhum com legenda em Português. Se o voo era pro Brasil acho que era o mínimo que se poderia esperar. A comida estava horrível."
Cons: "Terrible transit to terminal in LAX with shuttle and stairs"
Pros: "The boarding agent in Jacksonville, FL was a spirited, beautiful woman. She had everyone in the terminal cheer all the soldiers on our flight. And was very helpful to me getting a seat closer to the door as I was having horrible spasms in my back. She is what AMERICAN Airlines should be to all customers. Gate B47 on 9/30."
Cons: "The wifi prices are absolutely outrageous. In a time where hotels are giving wifi away for free bc it's baked in their pricing and costs the airline should be doing the same. It leaves a bitter taste of feeling nickel and dimed when you charge spears toy for this. Especially at $21 for a 3 hour flight. Seriously?"
Pros: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Cons: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Cons: "American changed the 2nd & 3rd legs of our trip from Vancouver to Phoenix to Charlotte to New Bern and didn't bother to notify us. Discovered on our own after we arrived in Phoenix."
Pros: "Smooth boarding"
Cons: "No entertainment"
Pros: "We arrived to our destination safety."
Cons: "My seat was changed on me last minute without notifying me. I was moved away from my friends. It took a while to get this resolved with my seat. Once it was solved my chair was broken and could not recline. It took them 3 hours to get this fixed and were rude to me the entire time. I told them I had never been treated so poorly on a plane."
Pros: "Nice, comfortable planes."
Cons: "Food quality could be improved."
Pros: "I liked a lot about our flight, especially that we didn't crash."
Cons: "For a 12 hour flight a little more leg room would have been nice."
Pros: "Fast flight Social distancing A whole row to almost every person"
Cons: "The vegetarian meals, they were not enjoyable, we actually couldn’t eat them. I wish we had not gotten vegetarian meals as the regular breakfast was a choice between pancakes or omelet with fresh fruit, which where both vegetarian. They need to make a difference between vegetarian and vegan."
Pros: "Nice comfortable flight, has good entertainment program. Uncomplicated easy boarding."
Cons: "Food for 9 h wish to be better: dinner was cold (you could feel that chicken was warmed in microwave, but pasta was just taken from fridge), breakfast was pathetic. In last seats to many overhead compartments was secured for equipment or occupied by crew"
Pros: "The zone system seems to work well for boarding and the cabin crew on my flight to London were superb, helpful and polite to myself and others, despite a few impatient passengers."
Pros: "The flight was on time check in was simple and quick Staff on board friendly and professional Inflight movies fab Plenty of room on seats clean plane"
Cons: "Nothing all great"
Pros: "All flights to Toronto were delayed due to weather, which really wasn’t bad, but these things happen. The crew, however, weren’t empathetic at all. When it came to food, they ran out and again their empathy was quite lacking. Air Canada really needs to step up their people skills. They will lose customers to airlines that demonstrate that they care (eg WestJet) if they keep this up. This is not an isolated experience for me. They have lost us as a customer. I won’t fly Air Canada again if I have other options, and I’m willing to pay more for the same flight just to avoid them."
Cons: "Non-empathetic crew"
Pros: "I love this flight. Great airplane and great staff. Air Canada international >> air Canada domestic."
Cons: "Ran out of food.."
Pros: "We got there without crashing."
Cons: "Checking in and luggage drop off was chaos. One useless staff person failed to tell people where to line up to drop bags off until the end. She just stood there and if you asked a question she gave you the wrong answer. In Newerk we had to wait 2 hours for our bags. The man st the AC office had no idea why the bags were not coming and could not get someone to tell him and emotionally dithered and then fell apart. I will avoid travelling on AC again if I can. Worst flight ever. They did not have enough food on board either. At least the pilots were competent."
Pros: "They seemed like a good airline. It was my first time flying with them, and I got upgraded to business class on the very first flight of my trip. What a great first impression! They're quite service oriented, with attendants speaking multiple languages. The in-flight magazine was good but not available on every plane. The food was usually pretty good, and the live map was convenient."
Cons: "All of the flights were late (I had 6 of them on this trip, all thru Air Canada, and not a single one departed on time). All of my layovers were long, except one, which was planned to be about an hour but ended up being less than 30min. That one was a pain: had to go through Canadian customs and then run across the Toronto airport, but thankfully my next flight was still boarding - and ended up running late because they had to de-ice the plane. One of the flights ran late, and as we were reaching the gate a passenger felt the need to yell racist/ignorant comments at a fellow passenger who wouldn't sit down, and then the flight attendant - overall that was a real shame."
Cons: "Ended up missing this connecting flight to Calgary . Our plane left 45 minutes late from Phoenix because of a gas spill so when we got to Vancouver from Phoenix, we had to go through customs which took extra time. When we first landed in Vancouver and before we even got off the plane, we had 5 minutes to board onto our next flight which obviously was not going to happen. We rushed through customs and still might have been able to board our flight at the last possible minute except the staff at the airport led us to somehow get out of the secure area and have to go through security again before going to our gate. That took so much extra time. This never should have happened. When you get off the plane and have a connecting flight, there is always a way to get to the gate to board without having to go through security again. When we finally made it to our gate for our connecting flight, our plane had left and we were told to go to the air canada service desk. There was about 10 to 15 of us that had missed our connecting flight because of this so the 2 staff at the desk were trying to help us all but had to wait for their manager to come and confirm they could give us another flight which took quite a bit longer than I thought. We ended up getting booked on standby on a flight straight from Vancouver to Saskatoon in 2 hours which was our final destination, but never was told that because of all this headache, we should have grabbed our luggage. We thought our luggage was going to go on without us on the flight we missed but apparently if you do not get on your flight they don’t send your bags which makes sense. We also had thought for a second that maybe our luggage didn’t go on the flight from Vancouver to Calgary but if it didn’t then someone would most likely put it on the flight to Saskatoon. We should have asked about it but they should also have mentioned it when we were in a panic. And I understand you can’t put extra people on a flight that is booked, but what if the plane we were on standby for was full and we had to wait even longer .. could have taken us a day to get home when this wasn’t our fault we missed our flight, but was air Canada’s."
Pros: "Organised zones for boarding"
Cons: "i am à French National ( France) living in UK. After a confusing conversation from the officer not understanding that I was not travelling to France ( assumption) I was asked to show evidence I had the right to enter UK !!!! I explained I lived there permanently ; I was then asked why French hate English so much!!! To which I explained only narrow minded people would believe so and that the style of her comment were not appropriate . I explained my children were half French half British and that her comment was offensive ."
Pros: "Will use again"
Cons: "Airline food has always been poor no matter which airline you travel. Be more liberal with the drinks trolley."
Pros: "Good leg room. Staff friendly and helpful. Really great flight."
Cons: "Horrible customer service from check in through to the flight attendants. Needed to download app on my phone for an international flight in order to watch movies. Was very unimpressed with the experience."
Pros: "It was average"
Cons: "My connections were tight from the start. Then when the flight from Vancouver was late leaving, it caused me to come very, very close to missing my CVG connection. I had to find & clear customs before I could even go to my gate. Getting thru customs was like being in a maze. I showed my passport 4 times in the process & finally someone helped me to fill out the electronic form. I made it to my gate in the nick of time just as they were ready to close the door. They radioed ahead to let 2 more people on that plane. Then I get on and someone is sitting in the seat that I previously purchased. The flight attendant didn't make them move either. Air Canada's practices suck! I will never fly Air Canada again."
Cons: "This review is about Air Canada from Los Angeles to Vancouver. Our flight was cancelled the flight for technical reason, without a notice. We found out when we got to the airport with four children. We were put on a later flight that also left Los Angeles later than the scheduled time. We arrived to Vancouver so late that we could not make the latest BC Ferry to Victoria that left at 9:00 pm. We lost our hotel reservation in Victoria. We were stranded in Vancouver till we could find a hotel that cost us an extra $600 (US dollars), an extra reservation for the ferry and lost a precious half a day of our vacation. When we complained about this wasted time and money Air Canada did not utter not even a clear simple apology. It offered a lousy discount on our next flight with the company, believing that we may ever use such an uncaring company"
Pros: "The staff"
Cons: "No TV monitors and food was bad"
Pros: "The plane took off and landed on time."
Cons: "The food was terrible and the staff were in there own world and not particularly polite. Hand luggage was not managed so the bins were rammed. Some people had 3 pieces of large hand luggage. Food was the worse I have had on any flight. I would rather pay and have something edible. On 2 of my 3 flights the staff were so wrapped up in there own life's, they did not manage to finish the safety checks before taking there seat. Overall a poor experience."
Cons: "Air Canada offers this flight DAILY. Yet somehow the boarding was the most excruciating tedious I’ve had to endure. Passengers who needed assistance boarding seemed to have to deal with haphazard organisation, and the fact that they seemed surprised so many people brought carry-on luggage that the bins filled up is laughable. Changed my return flight to Alaska Air."
Cons: "This flight was delayed by 45 minutes which made me miss my connecting flight. I asked the flight attendants if they could help me get to the front of the plane to see if I could catch my connecting flight and they wouldn't help me. Due to this I had to wait over 4 and a half hours at the airport wheee another 350 people were waiting for accommodations. I was in the airport until 4:30 in the morning because there weren't enough air cansas representatives. In addition, they were working really slowly because they kept getting up to chat with eachother."
Pros: "It was a normal flight. Only one hour."
Cons: "Snack options could have been better, only a biscuit."
Pros: "Clearing immigration in Vancouver is very convenient"
Cons: "Food choices are limited and expensive."
Cons: "Instructions on Air Canada's website when you Google "how early should you get to the airport flying Canada to USA" say you should get there 3 hours ahead of time. For a 6:40 flight I got to the airport at 3:40, as instructed, and checkin wasn't even open. Per Air Canada's website "You should arrive at the airport three (3) hours before your flight's scheduled departure time. Pre-board security screening for departures to the U.S. opens at 3:00 AM. Exception: 20 minutes for flights departing from Toronto City Airport (YTZ)." Check in staff told me I should have gotten there 2 hours ahead. This is very conflicting. Considering I was heading to a 10 hour trade show, believe me that hour of sleep I lost between 2:30 when I had to get up for this flight and 3:30 when I could have gotten up sure was missed. Correct and consistent instructions to passengers go a long way."
Pros: "Reasonably good all around."
Cons: "I paid for an upgraded seat on this flight and wished I hadn't. Whole rows of seats were empty and I would have been more comfortable in my original seating, according to the seating plan during online check in the entire plane was booked out but for a few seats."
Pros: "Friendly efficient staff"
Cons: "The plane was a bit dated so the seats were smaller the Luthansa"
Pros: "Wasn't too late. Plane seemed clean."
Cons: "Seated beside a young child with behavioral problems. Father mostly slept. Child stood on seat and jumped up and down, crawled under seats, threw ipad on my foot repeatedly, spilled his drink all over himself and his seat, screamed whenever his seat belt had to go on or his table top couldn't be down. At one point, the dad lost his temper, swore at the child, and covered him with a blanket in a big screaming match before doing up his seat belt--I was afraid he had smothered him but it had the effect of calming him down. No attendant even tried to intervene apart from asking "can I see your kid's boarding pass?" People should have to disclose when they are travelling with a child with severe behavioural problems and attendants should rescue anyone forced to sit beside one or at least make the parent care for the child. Also, a minimum of crackers or pretzels would be nice with drink on 5-hour flight. The entertainment system wasn't operating correctly and kept having to be reset by crew or reset itself. And, after first class etc. board, why don't they board the people at the back of the plane first, not the ones at the front? It took forever because people in front zones hadn't settled into their seats before people from the back zones tried to board."
Pros: "I liked the organized boarding process."
Cons: "Rouge Flight entertainment does not even come close to any other carriers entertainment system. Additionally, if you have a PC your're out of luck. It only works with IOS. Funny, it took me over an hour to find this out prior to the flight. The ground crew were all clueless if I could use my PC. I could have used my Smart Phone but it's kinda on the small side to watch a full length movie and drain my battery to 0. The Air Canada website was equally not helpful. I had to purchase their Ipad rental for $10 Canadian Dollars in order to watch a movie. Funny, they only had maybe 12-15 movies to choose from. Additionally, the bathrooms were disgusting and had broken parts everywhere. Flight was filthy. Looks like their just trying to scramble turning their flights around. I felt sorry for the people waiting in Honolulu for their flight back to Vancouver. Shame on you Air Canada. Time to upgrade your fleet please. You need to have better cleaning crews and definitely upgrade your Rouge Player system to accept PC's."
Pros: "Overall very very good - could offer more water throughout flight."
Cons: "Pressed the service bell mutiple over 30 minutes, no one came. Had to get out of my seat and walk to the back of the plane where I found all the attendants having a chat. Not even a sorry from them."
Cons: "Customs detained my girlfriend and I for an hour causing us to supposedly miss our flight. We spoke to a Air Canada Rep and they told us our flight had left and they couldn't hold it for us. That is fine but they said they would not provide us with a hotel for missing this. Ok that is there policy but we ran to the terminal E95, for our Flight to Portland which had actually had not left and they were actually holding it for another person. So Air Canada lied about our flight leaving and that there was not another one till the next day. Overall I will never go to this airport nor will I use Air Canada ever again."
Cons: "The flight attendants were jerks. Why can't I listen to my headphones before takeoff? Because of the safety speech? Are deaf people not allowed to fly? I was asked to take my headphones off during the safety speech, which I did. I put them back on after the speech and was yelled at. The lady in front of me had a dog. The lady across from me was talking on her cell phone. And the kids behind me were playing games on their iPad with no headphones and the sound on. No one said anything to them. Screw this airline."
Pros: "Food ok crew and staff very helpful"
Cons: "YVR airport's Air Canada staff was extremely unprofessional. First, they cancelled my original itinerary and moved me to a flight 3 hours later. Now I understand it was holidays so I was okay thus far. I got to the airport 2 hours before the departure time and even though I had check-in online, I was requested to get into "Check-in assistance" line instead of the "baggage drop". The "Check-in assistance" line had multiple people rebooking their flights when at the counter (on an average each person was being held for 15 minutes by the slow staff). By the time I reached the counter, I was told that the gate had been closed and I will have to rebook. The staff said at that point that it was "just the way it is" and their terms and conditions have this clause saying they don't guarantee people will be boarded. Well, sure, don't board them if they're late but don't delay them on purpose and then strike them off the boarding list. Very Very disappointed."
Pros: "screen and interface"
Cons: "back of seat/head rest uncomfortable, average food in very small quantities films not refreshed fast enough, same in and out flights"
Pros: "Short flight. Simple. Smooth."
Cons: "There was a short delay because crew was caught up in security."
Pros: "Everything came on time. Staff was professional during a difficult situation"
Cons: "Air Canada seems to lack organization or any coordinated effort through out the organization. They have a fully booked flight and instead of making people with hard case luggage check them they crowd them in on the same flight where there are delays trying to get peoples luggage to fit into the bins. Also through the 4 Air Canada flights flight attends were constantly running down the aisle and hitting customers shoulders and not apologizing. it was also disruptive when people were trying to sleep (these were the 3 flights going to hawaii through calgary and vancouver and then back through vancouver. Probably will not fly with Air Canada again till corporate starts considering clients."
Pros: "I'm glad Air Canada took appropriate precautions to ensure our safety, however..."
Cons: "On the flight from Portland to Vancouver, someone was allowed to board the plane and then leave, with no explanation, no accompaniment, and no way of contacting him. Consequently, our flight was delayed 3 hours while police and bomb squads checked the plane and all the baggage. Why was this person allowed to disembark in the first place? This occurred during boarding, so there should have been attendants there to stop him or at least ask him where he was going. And once he did disembark, why was no one able to track where he went? Seems like an odd security breach and, ultimately, a huge inconvenience for the passengers who remained on the plane."
Pros: "The flight was good and the attendants on it were nice. Wasn't too uncomfortable and in flight entertainment was pretty decent."
Cons: "We were delayed over an hour which in itself is okay as I understand flights get delayed and these things happen but the way in which the staff controlled the situation was horrible. They made multiple announcements making it sound like certain groups should go to the counter to be boarded (children, people needing assistance etc..) yet when these groups of people showed up at the counter the staff acted irritable saying they would need to wait their turn and that they havent even started boarding yet. This led to massive confusion and a huge pile up of people at the counter."
Pros: "Aircraft was very comfortable and up to date"
Cons: "Both dinner and breakfast were so bad as to be a joke. Tasteless chicken on pasta with a miserable little salad for dinner. Breakfast far worse, the 'continental breakfast' being a slice of banana loaf or something similar in plastic film and a pathetically small yoghurt. Crew didn't even serve pour row coffee or tea, totally overlooked us. My next flight was with SAA to Johannesburg - infinitely better food and attitude. Not that I expect this eeview to make any imnpression on Air Canada. THey are beyond help and frankly I don't care as I won't fly with them again."
Pros: "Comfortable, well maintained aircraft. Good entertainment. Friendly crew. Boarding process was well conceived. They separated seating zones into different queues, and turned back people who attempted to board out of order."
Cons: "Breakfast was underwhelming for an international flight. Dinner was just average. The crew seemed to have trouble responding to things like...people using restrooms late during the descent, passengers making themselves a little too "at home" and thereby disturbing their neighbors, and repeated chimes due to an errant elbow on a call button...the little things. They are things you don't notice when a crew is highly attentive, as you find on Cathay Pacific, Lufthansa, or Air New Zealand. The crew were friendly, but not quite in charge."
Pros: "I honestly can't think of anything I liked, other than the plane arriving and leaving on time."
Cons: "The in flight entertainment is a joke, it's a 14 hour flight so why are there only 3 episodes of any tv show? The food was inedible, and beverages were limited to 3 choices coffee, water or juice. I was trying to sleep on the plane but every time a flight attendant would walk past me they would run into me (and I was very much within my seat) and wake me up. They also woke me up to ask if I wanted food twice. The seats were so uncomfortable. I'm an able bodied 20 something and if I am in this much physical pain from flying I can't imagine what an elderly person must feel like after flying Air Canada. The pillow that was provided gave me no comfort what so ever, it wasn't think enough to even offer some back support."
Pros: "Very comfortable flight - had the luxury of a row to myself in economy. Food and drink service was great and the crew were very friendly. The 787 is a pleasure to fly on."
Cons: "More movies and TV - flew with Air Canada 6 times in 6 weeks so I was starting to run out of entertainment options."
Pros: "There was a decent selection of in flight movies"
Cons: "-the aux plug for the headphones wasn't working properly. Resulting in me having to hold the headphones in place the entire flight -the first time the attendant went by with the food selections for purchase she walked right past me and went on to run out of food by the time I finally got her attention. -I had to ask the people behind me several times to please stop their child from kicking the back of my seat. Although the attendant made eye contact me one of the times she made no intervention on my behalf. - my return flight was in short: neglectful and arduous. I probably wouldn't recommend Air Canada after a flight like that."
Pros: "Excellent flight"
Cons: "All good"
Pros: "Clean aircraft."
Cons: "Seats being marked @ $ 16 and $42 upto 24 hours before flight"
Pros: "food choice are awful. I am allergic to bell peppers and avocado, so there is little I can eat"
Cons: "this was my second flight in two weeks that was delayed out of Vancouver. Last week to Newark we were delayed 4 hours due to a tire needing changing, got into New York 4 hours late. Yesterday, the flight was again delayed for 90 minutes while mechanical repairs were needed. Several people missed connections. It is making me think that I cannot trust the timing of your flights and as I am going to Paris through Montreal on Sept. 25th, I feel I should change my flight to give myself more time to make my flight to Paris. I currently have 1 hour and 5 minutes to make the flight. Do you think I should change my flight and will I be charged for it. Please advise."
Pros: "once i got through checking in everything was ok"
Cons: "if i knew the name of the man i talked to at checkin i would make a complaint specifically about him. i lost my passport a few days before coming home and went to the united states consulate where they told me to bring a printed copy of my passport and the united states boarding patrol would let me back into the united states. the man at the checkin didn't want to let me through to even speak to the united states border patrol and told me the consulate was wrong. i almost missed my flight because of his stubborn arrogance. once past him i was able to explain what happened and show what identification I had and everyone was very nice to me."
Pros: "Crew was nice and very helpful.. Nice selection of movies.."
Cons: "Food could be improved.. no flavor and it looked over cooked.. Drinking cups could be switched to paper cups.. or recycled one's.. Packaging and overall rubbish could also be reduced. 777 seats were to narrow.. bigger seats are a must for such long flights. Internet access could be free.. with a limit of course.."