Food used to be better and comfort was not attainable after 5 hours everything starts hurting.
Well it was a 2h delay flight so that said it all. With very little if any information. Boarding took for ever with long waits at the terminal and then in the finger. To top it off and increase the delay we had to take a bus in Zurich. A trip to forget
The flight did not take place because the flight was canceled and I still have not received a refund for the flight.
Zürich to Boston was great. Nice to Zurich was not bad
The return was painful because of the flight that was canceled. Nobody was able to help us out. It took hours and a lot of walking on two different airports to get a new flight
Poor. Seats uncomfortable. No leg room. Hot and humid the whole trip. Food and staffs were ok.
Delay more than hour created pressure to catch the connecting flight
I purchased a one way business class ticket from Geneva to Miami but the check in agent said I had an economy ticket and later upgraded to business class. This was not the case, I had a single business class transaction. I was forced to pay for my second checked bag. I am unsure of why this happened. But I won’t use Kayak again for business class tickets.
The seats were so close together, when the man in front of me put his seat back, the screen in front of me was 9 inches from my face. There is no way to lean forward if I needed to pick something up. It was pretty uncomfortable for a ten hour flight. I was very surprised.
The food was good. Most the staff was pleasant. The flight would be drastically improved with WiFi on a long international flight.
The experience was good just the upcharge of over a hundred dollars was not cool.
Good, a bit cramped in the seat as my neighbour was a bit large
There was a man who was very rude at boarding. On the other hand personal bag measuring box is too small compared to USA airlines,
The process and flight were both smooth and trouble free
Delays and missed connections were very hard the crew were wonderful but 1 1/2 hours late from Abbotsford to a 4 hour wait in Calgary was too much. I am 79 years old and I didn’t get to my destination until after 1 in the morning. They could have offered a seat in the lounge or a meal. I was very disappointed in the treatment
everything was fine expect massive delays - not the airline’s fault
Seat back entertainment monitors would be nice. We did enjoy the In-Flight WiFi.
Our flight schedule was changed over six times, ultimately leaving us with a layover much shorter than we originally booked, which meant a panicked run through the airport. And the entertainment screen didn't function. As I've come to expect with Delta, a very mediocre and not customer-focused experience. This is on top of an outbound flight that was so delayed by mechanical issues, we had to spend the night at our layover city.
Staff were courteous and helpful. The only negative was the flight delays (which are usually unavoidable) and the high baggage price.
Could not fly out of Canada. Called airlines on Monday, July 14th. Tried to cancel the flight 7 days away, but they said I could not cancel and there would be no refund.
Air Canada decided to go on strike less then 24 hours before our travel and we had to cancel finding flights elsewhere.
Just the stress of possible cancellations on flights from Air Canada, but all went as planned and everything was perfect! Thank you
The flight was cancelled, which led me to cancel my entire trip
Could not understand what the attendant was saying during his announcements.
Terrible, it’s a mess with the strike. Couldn’t do the Smithers flight because my flight to Vanvouver was cancelled and there is no customer service help to get refund or help
It would have been better if it wasn’t cancelled
Economy seats always cramped, no meal on international flight, no plugs for electronics, but we got there and cabin crew was excellent.
I paid for comfort plus seats but did not get the extra leg room. When I told the stewardess, she just ignored me.
It would have been better if food is served on a 4 hours’ flight
Flight delayed by 90 min making for a 2 am check in at destination hotel.
what would have been better would have been that my booking not been canceled by the system and had I been informed that the booking had been cancelled by the system I could have immediately rebooked and not found out that there was an issue when I was told by the system that I needed to book in. It would have also been good if either the booking agent or BA or anyone been in anyway useful. In the end I had to rebook a flight at an additional cost of $350. So no I'm not impressed by BA any of the other parties involved.
Had a nice little suite although I couldn’t close the door (but I didn’t ask anyone to help). 5K is a nice seat and very private (you look in on first class). Enjoyable flight and nice crew.
Although the crew were great and the good nice, I might as well have been on Ryanair for the amount of space I had. Not good enough BA. I’d rather pay more and not feel like a human sardine.
Was delayed on first leg and missed connection. They would not let me board although I arrived at the gate 5 min before take off. I was delayed 24hrs
Safe arrival. Improvement on Time efficiency Effective Communication will be great.
Flight was cancelled at the last minute with no explanation. No viable alternative offered and zero customer service support. Totally useless.
The airline was efficient and accommodating to work with though there was a delay. Appreciate the service and smooth experience!
Plane is old. Toilet did not work. Once in Singapore the continuation to London was cancelled.
The wheelchair service was good. Staff and crew were helpful/supportive. The business of 'being overbooked' ....."you may not be able to travel tonight/we may have to put you in Economy'" was rather unsettling. Even Economy Plus in a MIDDLE seat felt cramped. The seating and experience felt very basic even though I had struggled to pay for extra - Economy Plus.
Business class was nothing more than Economy with middle seat empty. Uncomfortable seat and leg room. A mom behind me had a 18 month/2 yr old on her lap, who had his feet on my back all the time- while middle seat remained empty. Pretty much not worth the fare. Very disappointed.
It was extremely difficult to upgrade my partners flight over the Internet from economy to economy, plus. Then it said clearly the checked luggage can be 32 kg. At the check-in counter in Hamburg, we had to pay 100 Euros ( $122.17) for the only 31kg peace checked luggage. We were told because the change was made less than 24 hours before the flight , the luggage weight would not be upgraded. Then they offered me that for €90 I can upgrade at the counter from economy to economy, plus so we can sit together on the flight from Frankfurt to San Francisco. I happily agreed and was charged. €99.($120.95), which I noticed too late. Especially about the Euro 100 up charge I feel upset and it’s a unfair way of doing business!
Take off was not good, too hot inside the plane and seats are beyond uncomfortable.
The company said that it was Condor's responsibility to issue my train ticket, and that I should contact them. But when I did, condor said I have to contact the train company and show them my booking number. I went to the station to board my train and they said where is my bar code ticket. It was a disaster and the people at the train station said how messed up this is and that condor is the worst for putting people through this. I boarded the train with NO ticket cause no one can issue me one even though I paid and it is in my booking confirmation.
Helpful crew in a comfortable and well designed aircraft. My kids also loved the striped design of the airplane.
The return flight, the food was better. Didn't like that even at checkin we still had to pay when only 5 seats were available. Had to pay or would be stuck in the very middle between two others. I had to pay for an aisle and a middle seat. Both were considered prime seats but the two other middle ones were not.
There was one flight attendant who was exceptionally rude about the fact that they didn’t have any meatless options left when I told her I was a vegetarian. The boarding process was a bit disorganized and unclear but everything else was very good.
Seats are not comfortable. Some of the food was good and some not so good.
Really, nothing. I flew economy, and received a very good economy experience.
Flight attendants were polite but not attentive. They did not clean cabin throughout trip, and the airplane upon disembarking looked disastrous! Garbage everywhere ! The state of the cabin did NOT leave passenger with a ‘cared-for’ feeling. It looked a total mess. They also closed themselves off in the back of the plane and passengers felt like they needed to knock to get a glass of water. Very dissppointing.
Seats were not comfortable, and the problems started when we landed at Frankfurt airport. We waited more than 3 hours to collect our luggage, as a result we missed the connected train to Brussels. Our plans for the trip were ruined that day.
