Excellent. All well and accommodating. Clean and very good food. Peaceful travel experience
Very long flight time. Still better than a connection flight. Staff is very good at service. Vegetarian food is not very good.
It was good, I liked the self-serve snacks but it was a little difficult to get the alcohol, which is understandable since I wouldn't want kids sneaking it.
It's good overall. Flight was packed. Inflight entertainment choices were lacking.
The delay in Korea was a pain and set us back a day. I have to give big props to Korean Air for setting up a hotel with dinner and transportation to and from the hotel. I also needed assistance with a wheelchair and they did an outstanding job.
So far one of the good one , whenever I go to Korea , I always use Korean airline .
Food tasted pretty good. Boarding was very smooth and efficient, compared to all other airlines I’ve been on. I have flown EVA, Cathay, Asiana, British Airways, and many USA brands. Cabin attendants were also efficient and professional.
It was ok. Not good and not a bad experience
Customer service is not a top priority from boarding to while on flight, was belittled on boarding Some staff speak english at almost a 0% fluency
2 hour connection time in Seoul to make plane to Bangkok. Giant security lineup. Lots of worry over making flight reduced joy of flying via KE/Incheon. This was a repeat of my flight in Nov 2022, so apparently is the new normal for KE. Flight was boarding after I was forced to jog what seemed to be 2 miles from security to my departure gate. Please fix this. I still cannot understand that if you have already been screened in Canada for dangerous items, and there is no opportunity to obtain any between one plane and the next, why you should be screened AGAIN.
Sichuan Airlines was surprisingly great. The crew is fabulous, the plane was fantastic and nice and new (A350-900). I had a particularly nice flight attendant who kept me informed of all the flight progress and meals. I also got to sleep really well. Entertainment and food is more tailored to majority (Chinese) so I can’t really complain about that. Overall fantastic flight!
Very old business class seats, not fully flat, angled with a bar sticking in your back; seats old and apparently never cleaned, no mattress topper either, not the standard expected in J (also in awful 2-2-2 layout)! Ancient entertainment system of the pop-out type with tiny, old screen. Staff are OK but not proactive, need to be solicited, and of limited English skills, but they do try. Food and beverage options very limited (go for Chinese selection as their Western food is atrocious), no menu given and no dine-on-demand option. All in all, only choose if at a significant discount.
Definitely not top-of-the-range business class, but the A350 is certainly better than their other planes which feature an even older business class. Food/drink offerings are very limited and not up to business class standard, but OK. Staff are keen to help and friendly enough, although poor English language skills. Boarding experience in Rome was poor due to rude Italian staff at gate, but this is not the airline's fault. Onboard entertainment options are mediocre and limited. Sichuan Air is only wort it when obtained at low price and if you basically only want to sleep/rest and bring your own entertainment.
Not sure who to "blame" but I booked the ticket from SiChuan airline overseas. On the day of flight at the airport, I learnt that our passport information was not entered into the system. I was told by the SiChuan airline that this is not the first time that ticket booked overseas missing ID information. Since airport ticket counter does not have authority to add ID information, we have to call SiChuan airline customer service, Luckily, we arrived at the airport early enough to handle this and SiChuan airline customer service has been very helpful.
Dad experience when you check in in chenddu airport , service need to improve
Not good experience when you checkin in China, service need to prove
Originally I booked this flight in Business Class seats, but few weeks prior to departure they downgraded our ticket to Premium Economy class because they change the type of airplane but refused to compensate any difference in pricing. That is totally unfair practice to treat a business class costumer. The food on the flight is just OK and so is the service. The boarding is a mad house, you have no idea which line is for economy or sky priority class, unless you go to the front of the line to find out.
All good except with the new restrictions on using auxiliary power banks during the flight, business class really should have power access.
Ground crew Tried to charge us 1200 RMB -about $160 for Carry on when checking in Wuhan, they say the suitcase is too large, but it’s the standard samsonite carry out suitcase purchased at Costco and we had no issue when we travelled to China just a month ago, same airline. They Wuhan ground crew even threatened that when we layover in Xiamen, they will charge even more. Very unprofessional and caused a lot of stress. The airline really needs to investigate it.
Never got to go because of i correct information while attempting to check in
They gave incorrect visa information causing me to purchase another flight. Only to find out later there was something that could be done to work around it.
I was not allowed to board the plane if I did not buy a forward ticket after Indonesia. They said the Indonesian government would fine the airline. This was bullshit. In Jakarta immigration did not ask for this at all. I'm trying to refund the ticket. I was put in a middle seat and I asked to be put in an side seat. They wanted $45. I said NO. Later I was put in an side sest for free. On the second plane they put me in a middle seat and when I complained. They put me in the back with three empty seats. I was able to sleep. The food was okay and I got extra portions when asked. The lack of WIFI at Xiamen airport was a pain, but that's because of the Chinese government banning foreign browsers. Xiamen gets 3 out of 5. The cost was $503: LAX to Jakarta. A bargain, but you get what you pay for.
Free meals on all flights in economy. The 737´s don’t have screens so it’s a bummer. But the selection on 787´s is wide
The plane was small and a little stuffy inside the plane.
Going to Xiamen they did not offer any wine and basically offered two food choices in tin trays. Something you would expect on a domestic flight in China not a $10k business class flight. The flight attendant admitted they also stopped paying for satellite Wi-Fi; which they used to offer and now don't - without apology. Normally I am a huge fan of a non-stop but the difference between Japanese or US carriers is a large one and well worth a stop in Korea or Japan rather than pay double for no amenities at all. The plane is nice, but the experience was below par.
Once on board, everything is perfect. The young and pretty flight attendants warmly welcome each passenger and demonstrate excellent service attitudes. As passengers board one after another, the flight attendants begin to inquire about our meal preferences. I requested to see a wine list and choose a suitable red wine. She replied that there were no menus or wine lists, but she would take a photo of the red wine options on her phone and show me later. After lunch, the flight attendants began to ask about dinner arrangements. It turns out that there were only three options for dinner: seafood, chicken, and beef, exactly the same as lunch.
