Terrible customer service, closed check in hours before flight left, provided incorrect information
The plane was delayed a bit. It wasn't a huge problem though, as we were heading back home.
Ok. It was uneventful and drama free. Plane was clean and the crew polite.
CREW ON AIRCRAFT WAS GREAT. GREATLY DISAPPOINTED WITH THE ALASKA AIRLINES LOUNGE IN SEATTLE. I PAID FULL FARE FIRST CLASS TICKET FROM YYJ - SEATTLE-CHICAGO-CMH. THEY SAID THE NEXT FLIGHT WASN'T LONG ENOUGH TO ENTER THE LOUNGE. UNBELIEVABLE. WHAT DOES IT COST FOR A CUP OF COFFEE AND A DONUT? I PAID FOR A FIRST CLASS TICKET. DELTA ALSO OFFERS SAME ROUTE, SO JUST BECAUSE OF THE COST OF A DONUT, I'LL BE USING DELTA MOVING FORWARD.
They are a terrible company. They cancel flights for little to no reason.
It was alright other than the changes in the Alaska Lounge. That and the migraine I had were disappointing. Other then that everything went well.
Gate personnel and flight crew were both very good. No problems other than the previous flight being late.
My flight was canceled and rebooked about 3 times. Original flight had a 50 minute layover. Flight was canceled and rebooked with a five plus hour layover. I demanded refund
Not good. Didn’t get to our final destination. No reimburseme t for lost time
Sat first class, not even a soda or any beverage service! I know it’s not a long flight, but zero cabin services?
WestJet canceled my booking, replaced it with a booking that didn't work (departing from cruise ship), and didn't offer any flights that did work. Their only option was for me to cancel and go to another airline for more money. Which I did.
Flights were cancelled setting me in panic mode since my much needed weekend escape with friends was only a short one. No apologies given at the airport nor on the plane. Flight was rescheduled
The seats are totally uncomfortable making the flight less than pleasant. The cookies & pretzels were terrible!!!
Terrible decision to take a night flight. Not enough time to sleep and premium seat has no foot rest ao couldn’t get comfortable!
Late departure, so I missed connection in Detroit. But Delta gave me a great hotel & breakfast. Just sorry I could not get anything from my checked baggage.
Was on a Swoop plane. No wifi and no Westjet connect
My husband required a wheelchair to get to the airplane and the service he received was exemplary. Thank you.
Internet on both flights was sketchy. Thus in flight entertainment was non- existent on MN - Balrimote leg.
WestJet was able to re-book us to the next available flight at no charge when air traffic controller staffing shortage delayed our inbound flight
I am a tall woman and could not move my legs enough to reach down under the seat in front of me to retrieve anything I put down there. I sat in both aisle and window seats and felt extremely cramped. In the aisle seat, if the stewardess was heavy, it was impossible to pass, and she would knock my arm shoulder and thigh every time she went by. If I can avoid it, I will not be flying this airline again.
