The best thing were the seats It was too cold most of the time. The food was poor… The eggs were runny and potatoes were cold. The last time I flew first class we had a TV screen to watch movies but not this time The last time we had free alcohol, but not this time
All flights were on time. No crowded and had empty seats. All flight attendents were great.
Didn't buy food and did not use entertainment as these were not the purpose of my flight.
My flight was delayed 2 hours which led me to lose my connection. As a consequence, I had to spend hours changing flights and hotel reservations to arrange my arrival to Vancouver.
No Free Wifi and the flight was a tad late.
The plane was clean. They got us to the destination. It was very difficult to hear the announcements at the gate. The person was speaking way too quickly, and the sound system did not carry to all parts of the seating area at the gate. The flight left more than an hour late, which left many of the passengers missing connections.
I was sitting towards back of plane and the flight attendants I thought spoke unusually loud for an evening flight. They chatted and chatted all night long and it seemed odd to me that they didn’t try to lower their voices. It is annoying as a passenger to hear all their conversations.
Very satisfied with the trip, using Kayak and Alaska Airlines.
How can we get assigned an A seat when booking a flight ?
Good experience, first time flying Alaska Air. Slight delay boarding, but still arrived on time. Excellent leg room! Very friendly flight attendants.
Do not fly on WestJet if you have a connection. It failed to integrate with my connecting Delta flight and I almost missed it.
The experience was good just the upcharge of over a hundred dollars was not cool.
Good, a bit cramped in the seat as my neighbour was a bit large
There was a man who was very rude at boarding. On the other hand personal bag measuring box is too small compared to USA airlines,
The process and flight were both smooth and trouble free
Delays and missed connections were very hard the crew were wonderful but 1 1/2 hours late from Abbotsford to a 4 hour wait in Calgary was too much. I am 79 years old and I didn’t get to my destination until after 1 in the morning. They could have offered a seat in the lounge or a meal. I was very disappointed in the treatment
everything was fine expect massive delays - not the airline’s fault
The checked luggage still hasn't arrived yet. 42 h later. We saw it being unloaded in the stopover location. It was. 5 hour layover so it wasn't a rushed transfer. One positive aspect, it was close to being on time and the crew that came on the clean the plane was very efficient.
Worst check in and bag drop off experience. Staff were incredibly rude given that it’s the WestJet system that is faulty.
Seat back entertainment monitors would be nice. We did enjoy the In-Flight WiFi.
The experience was satisfactory. The plane was full and took awhile to embark and disembark. On a 4 hour flight, there is not much you can do. my return flight was in the very last row on the plane but was adequate.
Overall great. The crews were lovely. The seats are awful. I always emerge with a back ache.
Flight was not affected by the Air Canada strike. Complimentary beer and wine offered on flight.
Could not understand what the attendant was saying during his announcements.
Economy seats always cramped, no meal on international flight, no plugs for electronics, but we got there and cabin crew was excellent.
I paid for comfort plus seats but did not get the extra leg room. When I told the stewardess, she just ignored me.
Bad experience. My checked bag was lost during this direct flight….how does that even happen?
I did not noticed baggage was separate - I had assumed international flights included luggage, so it surprised me I had to pay to check a bag.
My return flight experience was one of the worst times I have had traveling anywhere this year. Not because of the flight. It was because there was not enough time allocated to deplane, go through U.S. Customs and U.S. Security to get to the gate for the connecting flight to Boston which I missed, There was well less than an hour between my landing in Montreal from Prince Edward Island to my connecting gate. I even called Air Canada on the morning of my return and noted my concern over the short layover time, not more that 45 minutes. The initial flight was four minutes late. I was seated in the rear of the first aircraft, and it took at least 20 minutes to deplane. The U.S. Customs was a considerable distance from the gate at which we landed. The need for double security seemed unnecessary and redundant. The distance from the security to my gate was again fairly great, and the wrong gate number was listed on my boarding pass. The agent I approached at the flight that was going to Newark, New Jersey was too busy to answer my question as to what gate was for Boston. When I got to the right gate, they had just closed the door to the aircraft even though I arrived a minute late. If I knew the distance to Customs and from Security to the gate, I would have asked for a seat on the next available flight which was 4:30 pm. When I made my call at 6:00AM that morning. When I asked the agent at the Boston gate, he said that the 4:30 flight was already “OVERBOOKED!” I was put on an 8:30 PM flight and didn’t get home until MIDNIGHT. I then had to care for a barnful of hungry animals and didn’t get to bed until 2:00 AM.
Bad service as well. Another 3hr delayed flight from chicago to Charlotte.
