I had asked for a wheelchair but I had to hunt down someone and when I disenbarked, there was no one there to help me and I had to walk all the way up the ramp and could not breathe ,a few of the passengers were very upset because I could not catch my breath,they were more helpful than the airlines. The young lady who was supposed to help me did not show. A passenger started to push the wheel chair towards where I was supposed to be picked up by my son. Things were more organized in Portland,Oregon. The flight was very good.
Pros: "The crew was super friendly. Flight was on time and landed early. Flying while the sunset is happening is amazing... nature's entertainment"
Pros: "Crew was nice"
Cons: "Flight delayed, changed the seat I chose to a middle seat without telling me til I boarded."
Pros: "Seat comfortable. Appreciated the amount of space beneath seat in front of me. Made storing my personal item easy and I had enough leg rpm; didn’t feel cramped. Crew was. Professional and informative."
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Pros: "Great service."
Pros: "Seats were great."
Cons: "Food was less than acceptable. Service could have been better."
Cons: "It seemed as if the pilot didn’t know what he was doing Made us vomit"
Cons: "My flight from SNA to SEA was also on Alaska ut this plane was a downgrade. No inflight entertainment in the seat back, not the relaxing pink lights, less comfortable seats. There was also an altercation between passengers in my row. Made the flight very uncomfortable."
Cons: "Small plane, fully booked so they made me check my carry on. No one really seemed like they liked their job with the exception of the woman boarding us."
Pros: "Great crew and snacks"
Cons: "No problems at all but flight was rerouted to San Jose"
Pros: "Features was nice crew was great"
Pros: "Service, airport, and ease were great."
Cons: "Gate location for Alaska Airlines was confusing at SJC (San Jose Airport), and they closed the doors early, so I barely made it in time! Is Alaska Airlines in two different terminals?"
Pros: "Crew was very friendly"
Pros: "Flight was fast, crew was pleasant, and pilot was good at communicating delays."
Cons: "Children were pretty annoying, but that's expected. Maybe a coloring book should be offered like when I was a child. Biscuits are meh."
Pros: "Nice seats. Good crew"
Cons: "Tell us it's in terminal 1. We already had to go back and forth through terminal 2 from checkin on one side, back up escalater to other side, then back to check-in side through security. I had to drag my checking bag since you have an extra small check-in size, so my roller stayed home. Then once upstairs it's 1/2 mi through the terminal back to 1. I would have picked up a bag mover if I had any idea. Since I did check-in on line, I could have gone directly in terminal 1 if I was told. I also would have missed my flight if I hadn't come early to the airport."
Pros: "Crew was very polite and accommodating."
Cons: "Seats and aisles are ridiculously close together and chlostophobic. I was in an aisle seat and was constantly being bumped by the carts, crew and passengers even though I had my arms within my seat area."
Pros: "Smaller plane so the two seats on each side provide more room. Very comfortable."
Cons: "This is my second Alaska flight at this time. Both times it was late for departure and it’s the first flight of the day!! Once was a break failure light (understandable) and today was a manifest issue...how do you lose a passenger from scanning in to boarding (30 minute) delay!"
Pros: "- Good service once we were on the plane - Free wifi for texting - Inexpensive since Southwest got more pricey"
Cons: "- Flight was an hour late - instead of being honest about the delay it was like "Just another 15 min... we'll be ready to board shortly..." - The gate was SO FAR from the plane. We were in the shuttle bus for like, 10 minutes. WTF?"
Pros: "Boarding was easy. I didn’t have food or drink so I couldn’t really rate it"
Cons: "Landing was bumpy"
Pros: "Quick flight Good selection of entertainment Being able to text your friends is really nice"
Cons: "Waited for an HOUR in the plane for some paperwork. First we waited like 15 min for the first set, but it was the wrong one (missing some key verbiage?) so we had to wait EVEN LONGER for the correct paper to show up. Get your damn act together, Alaska. Luckily we had some tailwind so we only arrived 20 minutes late... BUT STILL."
Pros: "Always on time, comfortable 1st class, good value for the $$"
Cons: "Flight attendant for 1st class spent almost the entire flight chatting with one couple about wine, sharing wine apps, best places to buy, etc. I only got a drink refill when she was in the cockpit & the coach flight attendant came up to cover"
Pros: "Very pleasant flight attendants."
Cons: "Having to pay for own transportation and time to San Jose when flight was supposed to be out of San Francisco."
Cons: "No entertainment on board"
Cons: "I called and wanted exchange my flight purchase for a credit for another flight as I had gone into the hospital the day before and received a doctors note regarding an infection of the ear and I was instructed by my physician to be weary of flying immediately and I have the note from my physician to provide if necessary. After speaking with multiple people they said they do not have a medical clause and I could not get my money back or even a credit to reschedule a flight."
Cons: "Did not like the rates for wifi. First r such a short flight it should be FREE."
Pros: "The people who work for Alaska Airlines"
Cons: "I had a carry-on suitcase, but it wouldn't fit. It had to be checked, which was what I was trying to avoid."
Pros: "On time and efficient service, Alaska made the entire journey easy and terrific. I will continue to use this airline it is a mile above the rest."
Pros: "didn't crash"
Cons: "sat in a middle seat"
Cons: "A woman thought she had my seat. She said "I am 29A" and so I quickly got the steward so we could resolve the complication. It turned out she read 29A on her itinerary only it was for an earlier leg of the trip. Instead of understanding her accidental oversight, the steward said to us both, "you have 29C and you 29A whats the problem?" I understand he was busy, only 2 passengers booked for the same seat would cause a problem on a full flight. He should have understood her accidental self-seat assignment change because she read the seat from the earlier flight. She and I weren't trying to have issues, we just wanted to sort out what we thought was an overlap in seat assignments."
Pros: "The crew was really nice & the Alaska check in was really helpful tp make sure I went to the right area."
Cons: "Was one of the first ones there. When boarding they started to to load from backto front. After they called the back from rows 20 & beyond a few mins later a whole group of people came running over & got in line, then another wave of people came running over & got in line. Then they called for the rest to board but there was only about 5 people. So we ended up being the last one on."
Pros: "The crew were even more friendly and chatted with me, the flight was more empty so I had an entire row to myself and was able to sit near the lavatory. I was ablessed to watch "Hidden Figures" during the flight, a movie I had been anxious to watch but had not had the time. And the coffee was delicious! Whenever I make my own travel arrangements I always fly with Alaska!"
Cons: "Bit of a bumpy ride due to some turbulence, however that cannot be helped."
Pros: "The crew was very friendly. ..."
Cons: "I gave up my seat for a family to sit all together and attendant at the counter said that I would get an email & money.... So far have not received anything."
Pros: "Very delayed flight and bags late"
Cons: "It was a bit cold on the plane but it was a smooth flight."
Pros: "Up graded to business and it made all the difference in the world. I was not looking forward to the trip and thoroughly enjoyed it."
Pros: "on time"
Cons: "did not supply pens to fill out the US custom form and they don't ask if you need one, I never carry a pen on me"
Pros: "On time. Big space. Friendly attendance"
Pros: "Sonoma county airport is the easiest airport to travel through with the friendliest TSA and airport employees. I got there 40min before my flight where I checked my baggage, went through security, and had 15min to spare before boarding."
Cons: "The main terminal could really use some love. It's just a bungalow type of room with a vending machine. I really wish they had tables with chairs and a way to order a drink/food via the restaurant that's outside the terminal. This isn't a huge deal considering the airport itself only does one flight at a time so getting through security is easy. Just check any baggage you're not carrying on and go to the restaurant. About 20-30min before the flight go through security (5min process and they're probably still 10 min from boarding). It's one plane so it's easy to get through security and To get on the plane."
Pros: "It is a very nice touch to be offered a complimentary beer. What a treat."
Cons: "The bathroom was not nice. No sink to wash hands seems unreasonable"
Pros: "Friendly crew, quick loading."
Cons: "Seats keep getting tighter and shared armrests are difficult with adults sitting next to each other. Very slow unloading. Too many people using overheads since you started charging for checked luggage."
Pros: "Courteous staff"
Cons: "Outdated plane"
Pros: "The crew and cleanliness was great!"
Cons: "No usb sockets to charge my phone"
Pros: "I liked the quick check in."
Cons: "I didn't like being charged extra fees for our check in luggage. I paid an additional $100 for our round trip."
Pros: "Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather."
Pros: "Extremely late-no specific reason-AC lounge closed at 9 so we were asked to leave-boarding area was so packed no where to sit so sat on “rails”. After 3 hrs delay u expect something like some peanuts to compensate-but no-they are as bad as any other NA airline if not worse-awful service, all they wanted cared after giving some soda or water is to Collect the garbage-plane was not cleaned properly. Dirty paper and cups in pockets. Wish i did not have to fly AC"
Cons: "Seats are always a pain in the butt Wifi has never worked for me -slow and keeps dropping"
Cons: "Air Canada has completely gone down the tubes and super quickly."
Pros: "Smooth flight"
Cons: "No entertainment unless purchased. Seats were very tight -no leg room"
Pros: "Ease of flying right from and to home"
Pros: "The service was terrible, the crew did not care about anything and not willing to help or resolve issues."
Cons: "I did not like the Air Canada service."
Pros: "The flight wasn’t full, so I sat in my own row,?which offered spare leg room (I’m 6’2”). Time to fix the leg room issue on Rouge flights — it’s 2018."
Cons: "Crew seemed uninterested in general. On phones in back while people struggling to find luggage space. Coffee cups and plastic utensils, etc, stored in overhead bins so people at the back had to search for carry-on space elsewhere, again, without assistance from on board crew. Offered service only once and many were sleeping so didn’t get anything. The overall check-in process could be easier, as the app doesn’t always work as it should."
Cons: "seat pitch pretty tight."
Cons: "Air Canada declined to accommodate in next available flight even though the originating flight was on a single Ticket."
Pros: "on time, friendly staff"
Pros: "Easy breeze you flight and crew"
Pros: "The staff on board the plane were excellent."
Cons: "The wireless entertainment system is slow and glitchy and did not work on an older iPad. The food was subpar but by airline standards was middle of the road."
Pros: "Friendly staff"
Cons: "Old plane, no in flight entertainment"
Cons: "Flight was delayed"
Cons: "1, no food 2, pay for the luggage 3, very small leg room 4, too low temperature in the cabin and no blanket"
Pros: "Crew were excellent, flight itself was comfortable once finally underway"
Cons: "My flight was delayed, never given an explanation. My bag did not arrive with my flight from Victoria to Toronto. I was never told why this happened, and I was refused entry through customs and forced to miss my connecting flight."
Pros: "Short flight"
Cons: "Cramped seating"
Pros: "Plane was on time and manned appropriately with a single crew member. Gate checked bag was handled with care."
Cons: "No complaints."
Pros: "service, friendly attendants, amenities"
Pros: "They weigh every little carry on even little backpacks. My Dad who is 83 had very hard time since he had one pound over. Max weigh you can in your carry on is 22 pound. Extremely money hungry Air Line. I would avoid at any cost."
Pros: "Food and movies were good"
Cons: "I received a boarding pass in AMD for all my flights, when at the gate in paris the agent said we have to give you a new boarding pass and seat. I had window prior, now it was the MIDDLE SEAT!!!! They said they couldnt do anything about it because Air India changed it and they couldnt do anything about it. Especially since the flight was also full. Not Air Canada's fault, but the expererince of middle seat is TERRIBLE."
Pros: "Everything was good, that day was to much therbulans. Thank you air Canada"
Cons: "Paying for baggage."
Cons: "Over an hour delay boarding."
Pros: "Most everything was good"
Cons: "I luckily still got home on time, and was only slightly late getting into RDU, but I had hoped to have the 6 hours my original itinerary scheduled in Vancouver to quickly leave the airport. With the delays it was not possible."
Pros: "Staff was courteous and tried to get people with large luggage to check it."
Cons: "It took forever to load as people carried on huge bags that wouldn't fit in the overhead bins or under the seats. It took an extremely long time to get through American customs, and they were very rude, not caring if people missed connecting flights. They wouldn't add workers. Some almost missed the flight. P"
Pros: "The plane itself was clean, had adequate legroom, and provided multiple entertainment options. The staff was quick and willing to help when needed."
Cons: "The boarding process was lengthy and once we had boarded, there was no room for many people'a luggage."
Pros: "The flights were on time, the seats were roomy, checkin went smoothly."
Cons: "The tray tables were filthy, there was food left in the seat pockets. Also there looked like dog feces on the ramp leading to the plane."
Pros: "Excellent crews"
Cons: "Uncomfy seats, poor food taste"
Pros: "the flight attendant was VERY friendly and helpful. we had her on another flight as well and were very impressed."
Cons: "the flight was delayed, and there was so much confusion as to the departure gate at the airport. it kept switching and airline reps were not helpful or friendly on the matter. it was a huge mess"
Pros: "always has extra seats available."
Cons: "A lot of families with kids, dirty lavatory due to low passenger profile. Rude flight attendant while having seated before take off. Dirty Boarding area. Poor food quality."
Cons: "I attempted to check in three times the day before online- only to be told that there was an error of some sort- and to check in upon arrival. Although our arriving flight arrived over an hour before the Scheduled departure time- yet we were told that the flight had been closed. Despite the fact that she could see my name and my husbands name on the screen for the flight. We informed her that we had attempted to check in online three times but we're not allowed to. I believe it had something to do with checked baggage. After demanding to speak to someone in charge- we were told that the airport supervisor needed to be told by air canada directly to reopen the flight to allow us on. At this time my husband has been on hold ( an international call- seeing as we were on an island) for nearly 30 minutes- finially someone picked up and essentially told us that there was no way for air canada to do that and in fact it was the arriving airline that we should be communucating with. At this point- we hung up. Fearing that we would be stuck there- although the plane had still not departed- but since the supervisor of the airport never physically appeared so that we could discuss the issue in person- I went to another airline , American, to try to find and pay for, mind you, another way to get my husband and myself home. After spending another $1500 to do so- we boarded the American flight and actually made it home before our scheduled time had we been allowed to board the air canada flight. Honestly- I'm not sure if it was air canada or the airport... But I do know that my husband and I will never fly air canada or honestly- I have no desire to go back to the airport where this incident happened- which is sad because I like to contribute to the tourism economy of small island countries... But this one is no longer in my list."
Pros: "The price was decent."
Cons: "I was travelling with a 13 yr old and expected to be seated together when I booked. I didn't know I needed to pluck my seats if I didn't want to pay extra. The woman at boarding moved our seats, however, closer at boarding, which I thought was pretty considerate."
Cons: "Even though I reconfirmed my kosher food, it was not on the plane."
Pros: "When my food was late they refunded it"
Cons: "The boarding times were quite far behind The lack of TVs was unfortunate, and renting an ipad instead for more money is cheap."
Pros: "Crew was surly overall on flight. On ground they looked bored-one on first leg of flight seemed hung over"
Cons: "Changed my flight home do my layover went from 1 hr 30 min to 5 hours!"
Pros: "The space I had for my feet and legs"
Cons: "The lights that had to stay on during a red eye flight"
Cons: "My trip was suppose to have two stops from Saint John to Louisville (one in Toronto and one in Chicago) but instead it ended up being a one stop flight from Saint John to Toronto to Cincinnati because I had to change my whole itinerary due to delays in air canada flights that caused me to miss my other connections. This made me to fly into an entirely different city and have my reception drive to get me for the only other option I was told by an air Canada representative was to take the delayed flight and miss my last connection and overnight Chicago (one of my original connections) and then fly to Louisville the next morning. This was not something I planned on doing and didn't have the time to do so had to find an alternative arrangement to get me close to where I needed to be. The first flight I was on from Saint John to Toronto was also delayed causing the flight to be late upon arrival at the Toronto airport. Not only that but then had to wait in line at the customs center for over an hour for only one customs officer was there to clear over 100+ passengers. Even if my other flights were on time I would have missed them due to the delays all around. Over all I was very displeased with how the day progressed, how I wasn't given much help from the air canada representatives at the airport other than them saying "there's nothing we can do" and for how the day continued to get worse with delays and problems all linked to air Canada."
Pros: "Very fast flight"
Cons: "In flight Audio didn't work"
Cons: "Flight was delayed over 4 hours due to Air Canada needing a mechanic to check and sign off on the tire tread on one of the wheels, the ground staff enforced the carry-on bag size arbitrarily and inconsistently, and the entertainment system froze up and reset itself at least 3 times on the flight. Apart from the captain, the rest of the Air Canada staff exhibited the usual bureaucratic and defensive behavior I have unfortunately seen multiple times before. They're expensive (with a nasty computer algorithm that raises the price by over $100 each time you browse flights. The first time I checked, it was $300+; by the 3rd time it was over $600. When I used a VPN, the price magically went down to $300 plus, which was still a lot) and the experience is generally unpleasant. I have to brace myself for their lack of common sense behavior every time I deal with them. If I didn't have to fly with them, I wouldn't."
Pros: "I liked that it all went very smooth."
Cons: "i would want the meal to include fruit and salad, something fresh."
Pros: "Smooth flight, excellent pilot"
Cons: "Huge delay, missed connection"
Pros: "The bilingual announcements. The movie selections."
Cons: "Most of the staff were rude and made me feel like an inconvenience any time I needed something. Due to delays leaving Heathrow and arriving in Ontario, my 2 1/2 hour layover was reduced to 30 minutes. And because I was transfering to a flight to the US, I had to sprint through 6 security checkpoints. I made it to my flight, but my bag did not. My bag was not delivered to me until 1 am the following day."
Pros: "Efficient. tv on back of screen didn't work"
Pros: "Very soft seat and it have a thing kind of a iPad is very fun."
Cons: "It has nothing to eat when you are getting a fly is 1:00 to 2:00"
Pros: "Wide seats."
Cons: "Small leg space. No window by seat. The seating map did not make this known, otherwise I would have chosen another seat."
Pros: "I liked the cabin crew. They worked really hard with what little they have to work with."
Cons: "Old planes, aisles way too narrow and too long, made drink service take forever!! Dicey for a diabetic, even when I brought my own water on. Food was yuck. Plane smelled, but the bathrooms were stinky! Can't you put up a sign asking men to sit down?! Urine on the floor, as always. Window blinds were sticky. Will never fly Air Canada again if I have any other option!"
Pros: "Great service (Business Class)"
Cons: "Delayed 1.5 hours due to fueling issue in YYJ (not Air Canada's fault) Breakfast (business class) never varies and is getting somewhat boring"
Pros: "The aircraft was clean, flight on time, service and staff were very professional and courteous."
Cons: "Boarding should be from the rear of the aircraft to reduce congestion in the aisles. Need more vegetarian food options."