Entertainment kept turning itself off. Gave up on watching a movie.
Wifi took a while to kick in and we had a maintenance issue that took over 40 mins at the gate in Washington before pulling back
Not United Airlines' fault. It's ORL airport's fault.
United overall experience is great these days. Airport experience was very organized. Staff on flight were great. App and information as good as it gets.
Not the fault of United—weather, reroute around weather, time sitting on tarmac, arrived couple hours late, too late for train into city necessitating a much pricier cab but weather…can’t be helped.
I had no checked baggage but was required to hand over carry on baggage at the door of the plane. There was a lot of overboard space in the plane and I was one of the last ones. I ran to get my carry on but it was gone. I was given back at the plane door in Toronto, so the wait was not as long as it would have been at the carousel.
the delay for 3 hours was understandable due to weather conditions but the flight should’ve provided some on flight compensations or at least provide more food.
We were delayed in Toronto on the tarmac for THREE hours with no clear indication as to why except that it was not a safety hazard. Pilot did apologize more than once but even he was unable to explain why exactly we were delayed. I overheard the stewards saying that the captain was very frustrated with the situation as well because he was not able to explain why except it had something to do with water supply or system on the aircraft and now we needed to wait for an engineer to approve the aircraft for flight. It was very frustrating and distressing as a passenger and we should have been given complimentary meals at the very least.
Shout out to the check in counter staff in Richmond. So pleasant and helpful with ticketing and seat selection.
The ride was good but no food ot entertainment hence, it was just over an hour flight.
Flight home was delayed multiple times, did not get home until 2am
Great crew and the plane was very nice! The problem was that we didn’t have WiFi on both of my flights. I found that to be very disappointing today when all the other airlines always have WiFi so I could work or watch a movie.
It was my first time booking from kayak and first time with Air Canada and I must say it was cheep and flight and experience was so good. My favorite KAYAK now🥰
Overall I will say it was a very good experience. It was as comfortable as can be expected for such a long flight - 12 hours from Toronto to Tokyo. Everyone was very pleasant and polite. Even the passengers were cooperative and trying to be nice to each other. Of course the space is limited on such a long flight. The bathrooms were actually very clean. The food was very good. I liked how there was a variety of food options. The in flight entertainment system was also very impressive! There were some children on the flight but they were well behaved and hardly ever crying. Great Job Canada Air! I will definitely fly with Air Canada again!
Flight was delay for 3hours then later canceled. I missed my work. It was a bit ectic and frustrating
Flight was great comfortable seating..only discomfort was due to the turbulence.
Complimentary upgrade on first leg. Comfortable and mostly on time
Poor service after they realized they didn’t scan my boarding pass on the 1st leg of my flight
I paid for priority but my flight was delayed. They rebooked my flight to other airline. I got an economy seat. Total waste.
My trip was good with no waiting time and it was on time flight. Overall it was no hassle during the flight interning airport to board and coming out from the arrival airport.
