Pros: "Lovely staff, new plane, great entertainment options"
Pros: "Everyone was cordial"
Cons: "Entertainment system, especially the sound was poor"
Cons: "Waiting for a plane to go that wasn’t ready to move, going for 2 rounds of de-icing when the 1st wore off, losing our place in line. Should have waited a little longer at 1st de-icing so we could have left in allotted time period (20 minutes after application). Also fairly certain we left Toronto Airport past the 20 minutes of 2nd de-icing. Which resulted in many passengers missing connection flights (myself included) with as much as a “We are sorry” from Air Canada. I know the weather was an issue, but wasn’t sole cause."
Pros: "On time and new plane"
Cons: "Nothing much"
Pros: "The team was very professional and friendly"
Pros: "Excellent pods on business and very good food and service"
Pros: "Very nice flight attendants."
Cons: "Sick people coughing and crying babies. :D"
Pros: "Great service, great food, nice new plane. Flight attendants super attentive to allergies."
Cons: "The wifi never worked and the attendant did not really care"
Pros: "Ease of flying right from and to home"
Pros: "Great crew"
Pros: "Significant improvement in service - on the ground and the plane. The Air Canada lounge is very good - clean with excellent catering."
Cons: "Clean washrooms. Stewardesses very helpful. Good food."
Pros: "I liked the staff on the flight. The flight had some nice"
Cons: "I didn’t like the food options, Air Canada used to have tasty food!"
Cons: "Cancelled the flight, then really slow and no help. Absolutely useless. Next time we’ll fly WestJet!!"
Cons: "Once I landed at my final destination, luggage was delayed. Did not receive until several hours later."
Cons: "Wifi didn’t work after I paid for it"
Cons: "Paid full fare ticket and boarding as a Zone 5."
Pros: "Friendly cabin crew"
Cons: "Seats little bit cramped in economy"
Cons: "Since my flight was delayed from calgary I had to sleep overnight to catch a morning flight. To my inconvenience I had to wait to have my seat assigned at the gate. I asked the rep at the gate to please have an aisle seat but she asked me to wait as she will call my name for seat assignments later. As I waited like she called many names and not mine, i again reminded her that she didnt call mine and she then just gave me my boarding pass without even apologizing that shr had put me in a middle seat. I told her i cant sit im a middle seat i need am aisle because I go to the bathroom often. she coldly said. "no more aisle seats". bad experience with ground staff in general as this is not the first time."
Pros: "Normal flight. Nothing exceptional."
Cons: "Normal flight. Nothing exceptional."
Pros: "Prompt.. Cleaning"
Cons: "Flight was delayed one hour ."
Pros: "It was smooth and great trip."
Pros: "I flew roundtrip to Japan on Air Canada business class. Buying a ticket late, I noticed it was only $500 or so more for business class. We did have to touchdown in Canada coming and going, but short and efficient hops. On the way back, it probably saved time because we were cleared in Canada so arriving back in Philly was like a domestic flight. Great Food and service. The trip to Japan on their new Dreamliner business class featured an amazingly designed pod - super comfortable, lay flat for sleeping, But has good layout and table space if I had wanted to work on laptop. Thumbs up!"
Pros: "It was convenient from our local airport."
Cons: "Tried to sell seat selection for $11 each way per person. Really awful policy for a 38 minute flight in a small plane. Don't get caught on that one."
Cons: "Seats were uncomfortable, too hard not enough recline. Not enough food considering we paid alot"
Pros: "Missed scheduled flight from Toronto to Calgary. The staff at the desk in Toronto were most helpful and kind. A new boarding pass was printed for the next flight and she assured me that my checked luggage would accompany me from Toronto to Calgary. They also printed a boarding pass for my next flight to Lethbridge. On arrival in Calgary flight personnel ask all patrons to remain seated to allow those of us who had a connecting flight to depart first. I certainly appreciated this kind suggestion and it allowed me more time to reach my next departure gate."
Cons: "Prior to arriving at the desk I was anxious about missing the flight to Calgary and it was a very long trek in the airport and I had to clear customs and security."
Pros: "Decent flight. Sadly the audio on my inflight entertainment system did not work. Regular seats are cramped as per usual."
Pros: "I arrived safely!"
Cons: "This was an AIR CANADA operated flight. Considerably less comfortable than the 3 LH operated legs of my recent trip to Kenya."
Cons: "Flight was delayed."
Cons: "Flight was delayed."
Pros: "The 787 aircraft. What a beautiful plane"
Cons: "Calgary airport. NEVER AGAIN!"
Pros: "Good service, nice seat"
Pros: "Direct flight at convenient hours"
Cons: "Limited good entertainment Crew was not very friendly on that flight Service was minimal"
Pros: "very pleasant"
Cons: "nothing really"
Cons: "The screen was not responding well"
Pros: "Everything was as scheduled"
Cons: "Nothing really"
Cons: "Engine noise unbearably loud French safety demonstration Restrictions around wearing headphones"
Pros: "Crew helpful friendly."
Cons: "Delayed flight. Kept switching gates ~~frustrating."
Cons: "Flight and hospitality"
Pros: "Flight crew including cockpit were kind, courteous, professional, appreciative and much appreciated."
Cons: "Ground crew - grouchy, uncooperative and down right unprofessional!!"
Pros: "Efficient flight got us there on time."
Cons: "Food was expensive."
Cons: "LGA Gate #6 and #7 to cold, people were freezing. Also, those two gates are like cattle barn."
Pros: "Food has to be paid for on board- and the quality is not that great. Friendly staff willing to please"
Cons: "Flight was delayed by almost an hour from Calgary to Toronto (technical - computer issue). On the return flight from Toronto, the flight was also delayed (seat issue)."
Cons: "No variety in menu for a long time (business class)"
Pros: "NOTHING AND ABSOLUTELY NOTHING"
Cons: "EVERYTHING ABOUT THE SERVICE"
Pros: "The crew was nice"
Cons: "Seating was so cramped and the plane smelt terrible"
Pros: "Direct flight most helpful."
Pros: "Late 2 hours, small plane, cramp space, no entertainment, no food! Cattle"
Pros: "There were a variety of movies to chose from."
Cons: "The flight was delayed for over an hour. In addition, once we landed in Calgary, we sat in the plane parked for over two hours. The pilot told us he couldn’t find a crew to take our luggage and set us up with the terminal."
Pros: "No problems"
Cons: "No issues"
Pros: "Personel tried to make up for the failings of the company."
Cons: "The flight delays on each leg of the trip turned an 11 hour flight into nearly 36 hours."
Cons: "It is unacceptable to me to arrive for a flight and there is not a plane. The Castlegar airport is one of the most frustrating experiences in reliable flying. When we wait to book on clear days at full price and then find there is no plane that is what appears to be low priority bad management."
Pros: "Safe flight. Courteous staff. On time. Great landing."
Cons: "Flight attendant wouldn't let me try to put my approved cabin luggage bag in the overhead bins even though it had fit on the inbound flight."
Pros: "Left on time."
Cons: "The plane was at the gate for an hour but they only started boarding 15 minutes before the departure time. They rushed the passengers on to ensure an on time departure but could have started the boarding earlier."
Cons: "Air Canada is terrible at communicating when things go wrong. THANK GOD for Kayak so that i get updated information as to flight times and gates and what is going on. Air Canada has improved their app - but their notification is much slower than it should be."
Pros: "nothing I had to et my own way to LAX to catch another flight to Calgary."
Cons: "Ii felt I was treated terrible I'm not sure I will chose your airline again to travel on My trip ending up costing far more than expected."
Pros: "Good service overall :)"
Cons: "No entertainment options but to be expected on smaller planes."
Pros: "Very friendly flight attendents"
Pros: "Return flight was on time"
Cons: "Departure flight was 2 hours delayed"
Pros: "Arrived safely without incident"
Cons: "90 minutes delayed. Seat assignment not as planned online. Broken entertainment system. Crew misplaced keys to duty free."
Pros: "I liked that they sent out an email prior to the flight letting me know that the entertainment system wasn’t working. Very thoughtful and good customer service."
Pros: "The free movies."
Cons: "The delayed flight as usual and no snacks on the plane."
Pros: "Boarding and overall smoothness."
Cons: "Cramped quarters exaserbated by a large person next to me. Want seated with my spouse despite booking together."
Pros: "Flight attendant"
Cons: "Ancient, noisy Dash 8 aircraft with seats that negatively impacted blood circulation - my butt kept going to sleep on a short 40 minute flight."
Pros: "Very smooth and on time."
Cons: "The speaker jack didn't work very well for the tv. On the flight to Phoenix the tv did not work at well. I did let the flight attendant know about it."
Pros: "Workers were nice and friendly, plane clean."
Cons: "The audio from the cockpit was inaudible."
Cons: "Delays all the time."
Pros: "friendlt staff"
Cons: "... everything was okay. Smooth flight"
Pros: "flight was on time with friendly staff."
Pros: "Efficient crew"
Cons: "Small plane with minimal luggage space"
Pros: "We requested a wheel chair.When we landed at Calgary airport the wheel chair was there, but no attendant.We were informed the attendant will be comming in two minutes,he is on his way.We waited for ten to fifteen minutes and nobody was there.Eventually we had to walk and my wife had a difficulty in walking."
Cons: "The cabin attendant was great.My wife took a pill for her medication.The attendant saw it. She brought a glass of water without a request.That was a great service.I forgot the name of that lady."
Pros: "It was fine."
Cons: "They didn't have a gate until the last minute, and then they changed the gate half an hour before boarding in the Calgary airport."
Pros: "Short ride back to Calgary travelling with a baby. Crew were great- both those in the plane and those who brought the stroller to the gate. Great experience."
Pros: "Flight was excellent crew was Awesome"
Cons: "we were n hour late because the airport door wouldn't open for the crew"
Pros: "They did take off"
Cons: "They were late taking off but it was weather related. Flight was packed."
Pros: "Flights on time. Staff courteous and helpful"
Cons: "Boarded us on the flight, sat us on plane waiting to depart for over an hour, boarded us on the wrong plane, made us board a different plane because of a mechanical issue, this was my only 2nd time flying in my life and both times with air Canada and both times were not very good flights at all, there was no communication between the stewards and the passengers at all of why our flight was delayed and hour and a half"
Pros: "Fast & easy."
Cons: "No charging ports on the old aircraft."
Pros: "Staff was good!"
Cons: "For the price we paid, the "food" was not that good. I was glad that I had asked if we could bring our own! I had a very hard time finding something to watch. On the return flight, my screen wasn't working for a lot of the time. Montreal airport was very poorly labelled in order to find connecting flights!"
Cons: "Air Canada officials and customs and security officials in Calgary were dissaatisfied people who did not want to be there-not a place to fly to or from"
Cons: "Flight was late, everyone missed their connections, no room for baggage in overhead"
Pros: "Large seats. On time departure. Good movie selection."
Cons: "One of the flight attendants was rude to me on 3 instances during the flight."
Cons: "It's annoying when you are paying over a $1000 for a ticket within Canada to still have to pay extra for luggage. The ticket was too expensive to begin with"
Cons: "Delay 1 hour, small plane"
Pros: "The lady that checked me and my luggage in was so nice - a lot nicer than my previous horrible experience with Air Canada. The lady was friendly, helpful, accommodating - excellent! I also like the new pretzels that Air Canada has."
Cons: "The delayed flight"
Cons: "The ordeal with the luggage pick up and transfer to customs requiring us to actually exit and go through security again was totally aggravating."
Pros: "Movies, friendly staff"
Cons: "My flight turned into a two-stop flight from a one-stop, and my travel time was extended 8 hrs."
Pros: "On time departure and arrival!!!!"
Pros: "Everything on schedule, good food!"
Cons: "No leg room"
Pros: "I am glad they took the time to tell us information over the speaker system, but I couldn't understand"
Cons: "I could not understand what they were saying over the speaker system. I was to fuzzy. I asked a couple of other people who were near me if they could hear what was said, , but they could not figure it out either."
Cons: "No food or entertainment, but it was a short flight so it was expected"
Pros: "I liked that the plane left on time and the service was friendly and efficient."