Great crew and great food. No self service/own device entertainment and that’s not acceptable these days
Lufthansa is the worst airlines ever !! Very unprofessional I then booked another flight back to Dubai on Emirates
Pros: "nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever."
Cons: "They need to care about their customers and care for their customers better. They have a lot to be ashamed of."
Pros: "The flight was on time, perfectly organized, excellent flight attendants and efficient service"
Cons: "There were no negatives (and rarely are with Lufthansa)"
Pros: "Great food. Plenty of restrooms"
Cons: "Late arrival. Had to run to catch the next flight"
Cons: "Space was limited"
Pros: "The crew was very friendly, the food was surprisingly delicious and despite weather conditions being rough and causing significant turbulence the pilot handled it well and landed so smoothly I could honestly barely tell we had landed!"
Cons: "The seats were pretty comfortable for economy seats but still could have been a bit more comfortable. The standard leg room could be increased as well as overhead storage"
Pros: "Cabin crew and service"
Cons: "Left over 2 hours late and we missed our condo in Chicago and had to rebook and spend the night"
Pros: "The follow up with my flight"
Pros: "Some how i ended up in the "small child zone", The crew was very kind and moved me to another aisle seal towards the front of the plane. Crew would come by with liquids quit often, The food was very good quality. huge selection of entertainment options."
Cons: "A very long wait for luggage, That may have been the fault of the airport."
Cons: "Bathrooms rendered unusable by kids putting everything imaginable down the toilet."
Pros: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Pros: "Nice aircraft, great entertainment, good crew"
Cons: "Maybe a selection of snacks during the flight? Just pretzels seems inadequate for an 11 hour flight."
Pros: "Cabin staff were pleasant and effective."
Cons: "I got a headache on the flight; it did go away until I got good air in Frankfort. Bathrooms were a bit low in number necessitating long waits. This has become routine."
Pros: "Crew was outstanding"
Cons: "We paid extra to have a bassinet as we were traveling with a baby. The entire row (a family) behind us was very sick, coughing, sneezing, and blowing their noses the whole flight. As we were concerned for our daughters health, we asked the flight attendants if we could lmove to the bulkhead that was open at the front of the plane. They wanted to charge us $500 EACH to move, even though the seats were open. One of the flight attendants even commented how terrible it was for our baby to have a row of sick people behind us, yet they refused to move us. Fast forward, our daughter ended up getting sick during our trip to Florence, and now my husband is sick. As such, we’ve had to miss out on things during our vacation. It would not have been difficult to move us to empty seats in the front of the plane, so we could use the bassinet we paid for. This small gesture would have made our flight and our trip much better."
Cons: "It was completely out of the airline's control but we were very delayed due to bed weather in Frankfurt"
Pros: "Second leg of an overseas flight still business class nice service tired from overnight first leg"
Cons: "As me ruined in the first leg they lost my luggage and eight hours later they have no idea where it is. After paying over 2000 bucks for a business class flight that really put a damper on things."
Pros: "Crew, equipment"
Cons: "seating is very cramped when the plane is full"
Pros: "the flight crew were quick and responsive for any requests and polite. seems like understandable."
Cons: "flight being delayed in taking off but the it arrived on time as the time is covered it up during flight."
Cons: "Tight space"
Cons: "It was delayed and they didn't let me know till I got to San Francisco airport and they changed my flight with 2 stops"
Cons: "Right before boarding I checked to see about purchasing an upgrade to business for my Wife and I because she was not feeling well and the added room would help. The Rude desk clerk didn’t even check and just spit out no upgrades. Yet once on the plane there were several empty business class seats and they stayed empty the entire flight."
Pros: "Ease of boardibg and getting through security"
Pros: "Efficient boarding, friendly crew."
Pros: "Service was great"
Pros: "They kept feeding us! We were not expecting 2 meals 2 snacks and unlimited drinks in economy. We were very impressed and will decently book international with them again."
Pros: "It was exciting to fly on a gigantic plane as the Jumbo"
Cons: "Not to many options of food. Dinner wasn't dinner. It was a snack."
Cons: "Due to the weather and overbooking, they were not able to provide us with a flight for the same day. So we had to take a 4 hour train, which was also overbooked. We ended up standing up for 4 hours in a crowded train"
Pros: "The crew was super friendly and caring. The food was great. Very enjoyable trip!!"
Pros: "Flight from Budapest to Munich was slightly delayed and I had a tight connection time to begin with. The effort the Lufthansa staff made to get me to me connection was heroic."
Cons: "Flight was delayed over an hour after we had boarded the plane. Sat at the gate the whole time. Crew started to pass out juice, water and coffee. You know when the coffee comes out, you aren't departing any time soon."
Pros: "Drinks and great stewardesses"
Cons: "No phone charger."
Pros: "Food was good Flight was smooth Pilot described flight path"
Cons: "Schedule not ideal - left Munich at 9:45pm arrived Tbilisi 3:30am"
Cons: "TV didn't work"
Cons: "Our luggage was the last to arrive planeside from our late flight from Vancouver. We saw out luggage on the cart next to the plane, but apparently someone decided not to put it on the plane. We are now at least 24 hours without our luggage (we still don't have it) and cannot take advantage of our very expensive vacation. I must say, we will stop using Lufthansa and all partner airlines. This is completely unacceptable. I have received no communication at all from Lufthansa to explain why our bags were not loaded onto the plane, even though we saw them out the window, on the cart, next to the plane, before door closure. I am wondering if someone at Lufthansa decided it would be fun to ruin our vacation?"
Pros: "On time"
Cons: "Marginal legroom"
Cons: "Call me .food was not good. Had to leave breakfast half eaten. Worried if not spoiled because tasted freezer old."
Pros: "This is how to run an airline. Ausgezeichnet!"
Cons: "I was very uncomfortable in my seat between two fellow passengers who were large individuals. For a flight duration of over ten hours, it was terrible to repeatedly have to negotiate space with them as they were spilling into my chair space. I also had to insist they not extend their legs into my foot well."
Pros: "Pleasantly greeted"
Cons: "Lack of space makes flying pure torture. When will airrlines get it regarding customer needs?! Crew not accessible in between serving times"
Pros: "flight crew was very nice,"
Pros: "it wasn't much but I did like it...the snack."
Cons: "I didnt like the narrow seats with no legroom."
Pros: "The entertainment options"
Cons: "Paying for wifi"
Pros: "The flight was smooth"
Cons: "Lufthansa gave us the wrong departure time missed our flight and lost 2 days of our vacation. Didn't get any compensation Except a we will try to get you on another flight at no additional cost. Hmmm for your mistake you act like your doing me a favor! Got yelled at by the rep on the phone I had to tell them to calm down I'm the one stuck in a place I don't know with my family waiting for me in another country. NEVER AGAIN!! Sorry that was horrible service!!!!"
Pros: "Lost my tablet and it was returned to me! Great staff."
Cons: "The seat design at exit rows. The pouch is too far away. Made me leave my tablet behind bc it was too far. Nothing of significance to complain about. It was overall, a great flight and safety was put ahead of everything. Well done."
Pros: "Please do it more easy for the costumers"
Cons: "The people who have baggage for check in can do it since the beginin the travel gol and back"
Cons: "I actually lost money because of the misinformation -- was told there was a modification on my flight details and that I had to call the Lufthansa office. I called in and was never told that anything was wrong. I kept trying to check in online and got blocked at every trial... Cut a long story short, I showed up for my Lufthansa flight to only be told I didn't have the required visa for one of my layovers... I missed my flight, got no refund for it and got zero help in finding a solution to my problem. You could do better than that, Lufthansa."
Pros: "Great crew and service; food was good. On time departure and early arrival."
Pros: "I liked almost everything. And according to me, it does not make a difference if we rate things good or excellent at a certain point in time. As long as it is good, it can be excellent. I mean including crew. People have good days and bad days. I am sure the crew can say the same about passengers."
Cons: "What could have been better is: - the email that the airline generates and senda to people a couple of days prior to flight directs you to a site where you are supposed to fill in the blanks. About Covid. The thing is that you cannot submit it unless you as a passenger fill out an Austrian address. The electronic form does not have the option to rule out staying in Austria and indicating that you are transiting in Vienna. I had to fill that form out (at the Address in Austria section) with sentences like “not applicable” “transitting” and also had to google the Vienna Airport address for the zip code so it could be submitted. The form forced me to fool the it. Not cool. Frustrating."
Cons: "Food is looking not fresh and quality is cheep ...."
Pros: "Curious crew."
Pros: "Food and workers were great"
Pros: "That we landed in the end"
Cons: "More communication to passengers when there are so big delays (almost 2 hours)"
Pros: "Departed on time, smooth sailing."
Cons: "no entertainment available"
Pros: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Cons: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Cons: "One hour late for take off..."
Pros: "good food, drinks, good entertainment options"
Pros: "Overall it was a good trip and staff was helpful."
Cons: "Flight was 1 hour late. Didn’t make up any time while in flight. We came to no gate assigned. Additional delays due to wait for free gate. Unacceptable, missed my connection. Had to stay additional day for rebooked flight."
Cons: "We are late only 25 min (50% of flight - 50 min)"
Pros: "Fast disembark. Used both ends."
Cons: "No entertainment. Luckily, it was late or I would have missed it because my previous plane was so late."
Pros: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Cons: "Poor announcements"
Pros: "new plane, half empty, good and friendly service"
Pros: "Nothing stood out compared to other airlines"
Cons: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"
Cons: "They cancel the flight without letting me know!"
Pros: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."
Pros: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful"
Pros: "Overall reasonable flight. Nothing to write home about"
Cons: "Breakfast was what I imagine prison food must be like. Rest of meals were fine"
Cons: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Pros: "The crew was extremely professional. Smiling and confident in their jobs. (The complimentary wine didn’t hurt either!)"
Pros: "Boarding on time and quick"
Cons: "Food and entertainment choices"
Pros: "On time boarding in Vienna and lending in Chicago."
Cons: "Not enough food for a long flight (only one poor meal was served during the entire flight)."
Pros: "Flight Attendants super friendly as well as ground staff in Salzburg."
Cons: "Seats a little tight."
Pros: "Staff was nice."
Cons: "flight was late."
Cons: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Pros: "Snacks in board included in the price. Super nice crew team. Unlike British airways where prices are higher, on longer flights there is no free refreshments and crew staff were unpleasant."
Cons: "Very small and old plane. Uncomfortable seats. Hand luggage bigger than small backpack not permitted on the board."
Pros: "The meal was ok The airplane was clean"
Cons: "Seats were very nerow .No help from the crew . Flight delayed"
Pros: "Efficient crew, good meals,on time arrival."
Cons: "Took a while to board and could use more updated films-minor details."
Cons: "Nothing to dislike"
Cons: "The departing time is quite bad 4:20 in the morning"
Pros: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."
Pros: "Leg room, kind staff in the airplane"
Cons: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."
Pros: "Crew friendliness."
Cons: "Too many customers use more than their fair share of the overhead space. A lot of passengers placed their luggage and their personal item above. This left those of use who use only our fair alottment searching for a place for what we fairly should be allowed to use."
Cons: "5 hour delay. One staff member said there would be a delay, the second said there was no delay and after a couple hours the delay was confirmed. I was told the flight was full without the attendant even checking, flight was actually not even close to full. Nobody wanted to help and do their job, they just want to send you on your way."
Cons: "The delay in take-off"
Cons: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Cons: "It was almost 2 hours delayed"
Pros: "Nice crew, lots of entertainment options (movies especially). Seats recline very far back, nice..."
Cons: "Ground crew was a big bottleneck and Austrian security did not help."
Cons: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."
Pros: "Fast and short flight between Vienna and Warsaw. Not much good or bad."
Cons: "Shuttle bus from the terminal took awhile to leave to the plane. No air conditioning to the shuttle. Very hot. Was uncomfortable."
Pros: "The flight was good, the food was good, the crew was excellent"
Cons: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"