Staff collaboration was good.
That everything went smoothly from beginning to end of flight.
Flight attendants were efficient and friendly. Flight was delayed 1.5hrs then no ground personnel at destination in Toronto. Over 2 hours late!!
Friendly staff especially the Asian lady. Boarding could have been faster but was alright-it was organized.
Pros: "Got there"
Cons: "Way too expensive"
Pros: "Crew were accommodating. Not enough leg room."
Cons: "More elbow and leg room."
Cons: "All was as good as expected"
Pros: "I like the app to tell me where is my baggage. Thanks"
Cons: "More drinks, snacks"
Pros: "On time, great cabin crew"
Cons: "Q400 is cramped, noisy and awful overhead storage"
Pros: "On time, crew was cheery!"
Pros: "Comfortable seat - great service"
Pros: "Crew was friendly"
Pros: "Staff were pleasant"
Pros: "The pods were great on 777"
Cons: "Couldn't plug in CPAP"
Pros: "I had requested assistance which was excellent."
Cons: "The small seats"
Pros: "On-line checkin with app and mobile boarding passes like a breeze compared to Sunwing catastrophe. And what a great landing with no visibility at full throttle to counter cross winds. Impressive!"
Cons: "Charged my wife’s seat even though she is Altitude 25K"
Pros: "Business class was comfortable."
Cons: "Flight was delayed 2 hours."
Cons: "I don’t like the head games air Canada plays when they know the flight is probably not going to leave for three hours and they purposely don’t update the flight details. Only update every 20 minutes for a three hour delay...."
Pros: "Plesant ride"
Cons: "Flight took longer to depart due to boarding and de-icing"
Pros: "Size of seats and entertainment"
Cons: "Late leaving, slow baggage claim"
Cons: "Poor airflow on plane."
Pros: "The crew was professional and polite"
Pros: "Friendly staff all the way through. Offered lots of non-alcoholic drinks. Small delay at departure in Vancouver, but on-time departure from Newark. As return flight was not fully booked, change of seats was possible and instead of being 3 in a row, we were only 2. Overall, good experience"
Pros: "Overall it was a quick and painless flight. The crew was friendly and we had no problems!"
Pros: "Great movie selection"
Cons: "Late departing and on arrival the ground crew wasn't available so we were stuck on the plane awaiting their arrival. I can't understand scheduling issues that end up leaving jets stranded."
Cons: "1 hour 35min delay for a 1 hour 40 minute flight!!"
Pros: "The crew was friendly."
Cons: "The plane was old and looked like it was going to fall apart. My seat was torn and the back of the seat in front of me was broken. Not my favorite airline by far."
Cons: "The flight left almost 1 hour late because paperwork wasn't signed off"
Cons: "Seats are awful no leg room. Old plane and food sucked. Horrible rude service. Will never use again."
Cons: "2h and 4h30 h late"
Pros: "I liked waiting to fly until weather was good."
Cons: "I disliked the long delay, no time for the drink cart."
Pros: "Seating was fine on their "normal" flights."
Cons: "Regarding Air Canada Rouge service: If you are over 6' in height your knees will not fit in the assigned space."
Cons: "Even though we checked in early, and had a three hour layover, they managed to delay our bags. It will be also 36 hours until we have them."
Cons: "Flight was delayed and they did not communicate ..."
Pros: "Not much"
Cons: "The crew member wasnt letting me on my connecting flight which i was late for because of delays Air canada caused for the previous flight. Even though my connection was grounded for an additional hour. Worst airline ive ever been on."
Pros: "The attendant at check in was very personable and friendly. The food was decent as airline food goes. The entertainment I enjoyed as there were some old classics I enjoyed watching again and there was music I enjoyed. The crew was pleasant and tried to make us comfortable."
Cons: "I didn't like being put on standby when we purchased our tickets months in advance. Then being led to believe that we might be upgraded to business class only to be given the very last seats in the plane. That was not right or fair. We were also not the last to check-in."
Pros: "cruising slightly high to avoid turbulence, the way from Toronto to Winnipeg we were flying on altitude 26,000 and then 30,000 feet. on west jet we were flying on altitude 39,000 feet with less turbulence. thanks"
Pros: "Leg room is comfortable"
Cons: "Flight had one and half hour delay. I did not get E-mail reminder for Check-in, for my return flight from Toronto."
Pros: "Food from Montreal to London."
Cons: "Food from Vancouver to Montreal."
Pros: "Boarding was quick and efficient and crew was friendly"
Cons: "The chairs are not very adjustable and are too tall for me (feet don't reach floor and no footrest that could work). The selection of movies was good, but a bit small."
Pros: "The saftey"
Pros: "Check in was excellent"
Cons: "Flight was 4 and half hours late for weather and mechanical reasons. Airline responded very well but such a long delay is annoying"
It is wonderful to have charging capabilities right at your seat however, if you are going to go to the trouble to but electric between the seats there should also be a USB plug not just a wall type plug. I gave the food a mediocre because the snack options seemed a bit pitiful. A waffle cookie or Swedish fish in the smallest packages I have ever seen. Beyond those to things the flight was good.
A flight attendant of the name of Kioike was very unpleasant.
Cons: "I purchased a “first class”seat when the door close I switch from my seat to the front seat to put more distance with others passengers since I’m a transplant paciente. The rude flight attendant told me in a very bad tone to go back to my seat that I couldn’t seat in there . Only to see later that she put her coat in there. I got up later to go to the bathroom , also I have overreacted bladder and she told me in same rude talk go back to my seat that if I couldn’t see that the do not get up signs were on. I felt literally she yelled at me . Never asked me if I needed help , or just wait a little . I literally pee in my pants"
Pros: "One of the nicest flight attendants I’ve ever seen in my life and I travel a lot."
Cons: "Being issued a seat not next to other families when there were empty rows and one seaters available."
Pros: "seats were comfortable"
Cons: "when the flight attendant spoke it was super loud we had to plug our ears and pressure in airplane was bad"
Pros: "Flight was comfortable and quick. Crew was friendly"
Cons: "Suitcase arrived brokken off the belt. If was in good shape when checked in at Chicago for the last leg of a 17 flight round the world trip. Typical to have baggage handled very poorly in US."
Pros: "Good movies"
Cons: "They delayed the flight like 5 different times and then the luggage took over a half hour"
Cons: "Only bathroom on the plane was closed due to issues. Plane was cold and cramped."
Cons: "Flight was on an older CRJ 200, which was a little cramped and grungy-appearing."
Pros: "Wifi is expensive but at least it was available."
Cons: "Seats are uncomfortable."
Pros: "The pilot team did an outstanding job explaining and communicating our progress in our holding pattern outside of Newark. We still missed our flight but God love em, they tried!"
Cons: "Great airline...change nothing down! Keep the current level or keep raising it."
Cons: "The United App for entertainment would not work. It kept closing. The cabin was cold."
Pros: "Crew members was nice,"
Cons: "Seat was okay and plane was a bit delay."
Cons: "Charge for baggage. Pretzels - ugh!"
Pros: "Organización y eficiencia"
Cons: "No assistance at all for handicap person, try to ask for help and was told grab a wheelchair and have your family push you or wait till 530 which my flight would be boardiat that time."
Pros: "They did allow myself and children to board earlier 5/4."
Cons: "No entertainment on this flight"
Pros: "The crew was very nice and respectful."
Cons: "Our whole flight time was changed and not a single phone or email was made. My family had to sit in different rows and it's was frustrating."
Pros: "Too crowded and not much space"
Cons: "Plane was a little tight but overall it was good"
Cons: "I appreciate the in-flight entertainment idea, but the execution leaves something to be desired."
Cons: "4+ hour delay due to mechanical failures. My seat video monitor was broken. Missed connection rescheduled through a different airline. My luggage didn't make the change, and though I was told they would deliver it to my hotel late that night, it didn't arrive until mid-morning the next day."
Pros: "Staff was nice!"
Cons: "I didn't like the luggage restrictions associated with our tickets."
Cons: "They left without notification"
Pros: "Staff, modern plane"
Cons: "Seats where slightly small"
Pros: "The crew was good and the snack was surprisingly good."
Cons: "The seat was absolute misery. I spent the second half of the flight constantly fidgeting trying to find a comfortable position that didn't feel like it was ruining my back. I was unsuccessful. Entertainment options were shocking. Each seat had a screen, but there was no free VOD. The only free option was a stream of two episodes of a terrible discovery show padded with ads to fill 4 hours. I tried to pull my laptop out to watch anything else, but the seat was too small to open a 15" laptop."
Pros: "I didnt care for anything"
Cons: "Flight was delayed 2 hours. There were no chargers at any seat in Coach."
Pros: "Quick easy trip"
Cons: "I couldn't put my Cary on luggage in cabin.."
Cons: "Did not make connection due to flight being late"
Pros: "All went well on on time and service was good."
Pros: "Smooth and efficient"
Cons: "no snacks!!!"
Pros: "Crew was attentive, friendly. Captain kept us infirmed"
Cons: "No gluten free options"
Pros: "United is old school &, I'd forgotten what that meant. The crew was nice, the flight itself was fine, a bit bumpy, but that's weather, not the pilot. The in flight entertainment was good, and had many choices."
Cons: "One tiny bag of snacks, paying for Wi-Fi so I could get work done? Sitting in a seat that wouldn't tip back correctly (that I upgraded to the night before +$109)"
Pros: "The connecting plane once we got to Newark NJ was great, staff, flight, clean , and spacious. The pilot was great at communicating too."
Cons: "The smaller plane when we first boarded was a bad experience from walking down a lot of stairs with my luggage to the terrible male Asian flight attendant that wasn't customer friendly. He actually said to a male customer when a question was asked" what do you want me to do". Then a terribly long walk up and down stairs with luggage to board another plane at Newark at 6:30am."
Pros: "The flight from New Jersey to Michigan is short."
Cons: "My flight in January was delayed because mechanical issues with the plane. My flight in February was delayed because of mechanical issues on the plane. Each time we were delayed about the amount of time the actual flight takes. The bathrooms on both planes smelled like a sewer."
Cons: "Plane didn't leave until 2.5 hours after expected departure time and we never got an actual reason why. This also made me miss my connecting flight so I had to spend an additional 6 hours in the airport waiting."
Pros: "Courtesy and smilling faces."
Cons: "Everything went well. No complaints."
Pros: "Good time of day flight"
Cons: "Very cramped small plane"
Pros: "Soon as I started the flight it seem like we were getting ready to land"
Cons: "It was a little packed"
Pros: "They allowed time between boarding groups to cutdown on congestion. Worked great! Never had an airline do that. All employees were very nice and friendly not just all business."
Pros: "The staff was friendly and accommodating. The flight was smooth."
Pros: "Boarding was fine"
Cons: "I paid for a non stop flight in first class. Flight was canceled and I got a coach seat in the back of the plane for my second flight which had a broken monitor that didn't work until the rough landing jostled it back to working order. Finding my luggage once I arrived was a nightmare."
Pros: "The movie selection was great, upto date with great titles"
Cons: "Crew was surly, and acted like they were doing us a favor for being there. service was slow. Food was pricey and terrible. I had the Ceasar chicken wrap paid somethings around 9 dollars and Iwas served half a small wrap. The worst part was even though we bought our seats early, together and picked our seats during purchase were changed at the gate and my wife and I were seated in opposite sides, both in center seats and had to beg our way into sitting together."