Pros: "A great flight with friendly staff, comfy seats, good food, and great inflight entertainment."
Cons: "The international transfer process at Manila airport was the worst I’ve ever seen. They had about 20 people standing at a desk for about 90 minutes with no explanation as to what was going on. In that time, nobody was released to go to their gate, but they wouldn’t explain what was happening. There were about 10 airport staff standing there, mostly doing nothing. The process was inefficient, to say the least. There was no place to sit, no toilets, no order to any of it. In most international airports, after you deplane, you just walk to your next gate. There seemed to be no logical reason for that awful experience. It would have been much faster to go through customs and then go through security, walking directly to the gate."
Cons: "Very small in the plane"
Cons: "not much choices in the movie selection"
Pros: "god food and movie selection."
Cons: "in-flight food and beverage choices needs lot of improvement"
Pros: "I like the food, the service, and the smooth flight (as always with Cathay). My Go-To Airline! Very practical too, without compromising quality."
Cons: "Coach Seats... Seems to be getting smaller over time."
Pros: "Entertainment, restroom facilities and toilettries"
Cons: "Training for flight attendants"
Cons: "flight delayed as usual"
Cons: "flight delayed as usual"
Cons: "short haul business class seat very uncomfortablev- flight delayed as usul"
Cons: "2 hours delay as usual with cathay pacific - flight attendand constantly disturb you on the pr system - very limited choice of movies, mostly old and finally poor food as always with cx - the seat on the other hand is very comfortable and thankfully i forgot i flew with cx"
Cons: "The check in counter service is terrible. Very unprofessional with terrible attitude. Can not pronounce the gate number clearly. After I clear up with him, he started gossiping with his colleague as it was my fault for not comprehending his English. How did Cathay Pacific become this way?"
Pros: "Comfortable seats and entertainment"
Cons: "Food even for short flights"
Pros: "seats that i selected was change when we enter the boarding gate without informing us"
Pros: "Our flight was delayed 45 in Chicago due to ice on the wings. Then about 10 mins of holding to land. With a 90 min lay over, unboarding and reboarding was rushed......but Cathay and security did their best I feel, It was only a 90 min flight and I didn't eat or watch a movie."
Cons: "Again, being 6-4, I struggle with comfort and after having no time to rest while switching planes, I was exhausted when I arrived in Manila."
Cons: "Flight was suspended I was not notified before I went to the airport"
Cons: "Delay flight and slow boarding and leaving plane."
Pros: "Staff were nice. Lots of legroom"
Cons: "The food was pathetic. Bland and smelled funny. Chaos at luggage retrieval. For some reason they were pulling bags off the conveyor belt, even before it was full. So had to run back and forth to check."
Pros: "overall condition of plane"
Cons: "snack was too little"
Cons: "Very hard to understand air host's english."
Cons: "The flight was cancelled new departure time is 7:20am"
Pros: "Cup noodles and snacks available throughout the flight."
Cons: "Chicken curry ran out by the time I got served. I don’t really eat beef so I chose pasta, but the pasta was not substantial because it was just pasta noodles and sauce- no veges or anything with it. So I ate some cup noodles but that’s also more carbs. So no protein was available for my diet."
Cons: "Flight was late. I understand that there could be unexpected problems. But please do not say that due to 'operational reasons'. Sounds like BS. Tell us he actual reason. Arrived late, engine problems, passenger missing, etc."
Pros: "Absolutely nothing"
Cons: "That they continuously made mistakes and wasted my time and money. Let alone no sleep and carrying everything to 3 different terminals not completing my trip on any of them. Now I’m spending Valentine’s Day alone in a hotel in Hong Kong instead of meeting my gfs family and sleeping with her the first time in Manila."
Pros: "We arrived late again."
Pros: "Short flight time"
Cons: "Flight stewardess keeps saying "we don't have this, we don't have that, we run out of it""
Pros: "The airplane was nice and clean"
Cons: "The flight was delayed. Boarding was slow. We had to wait for connecting passsangers. Delay ruined the experience. We didn’t leave in a timely manner. Flight crew was nice. There was a male crew member from LAX to Hong Kong, I could heard talking to the other crew members and he was using profanity. Nothing aggressive but not professional in my opinion. He used profanity in telling his story."
Pros: "Good food, service, and inflight entertainment."
Cons: "Not boarding by zone, made it disorganized and hectic."
Pros: "Timely and professional."
Cons: "I would like a different food selection...."
Pros: "Improve quality of the food."
Pros: "More leg room bigger plane"
Cons: "Food and landing"
Pros: "Seat unconfortable no legroom ."
Pros: "service excellent"
Pros: "Good flight. Crew busy but pleasant."
Cons: "Difficulty hearing announcements - I have a hearing deficit - so it was hard to know what was going on. Wish there was a coffee/tea service before landing after 15-hour flight to Chicago. Crew kept windows dark until 1/2 hour before landing."
Pros: "comfort and service is always great on cathay pacific"
Cons: "bathroom were dirty"
Pros: "Even though the line to board seemed massive and very long the crew boarded everyone very quickly and timely I anticipated a very long wait and in reality it wasn’t"
Cons: "Nothing stood out negatively"
Pros: "More leg room, incline on seats, blanket, pillow."
Cons: "All the adverts on Premium Economy with Cathay Pacific are inaccurate. It is NOT your secluded compartment. The curtain to economy is ALWAYS kept open...NO privacy. Food is EXACTLY SAME as economy. In LAX had to REMIND them that Premium Economy has priority boarding. There is no champagne on arrival at your seat...you have to ASK for it. Crew is always HURRIED. When you ask for a beverage or a snack, hostess and stewards have ATTITUDE. it's like they are doing a big FAVOR. Really??? we spent lots of EXTRA MONEY to be in this class. Restroom was difficult to access. Overall MAJOR DISAPPOINTMENT"
Pros: "The fight took off and landed in good time."
Cons: "I expected dinner but got a pie with water. My IFE system acted up a little. Programmes were not great."
Cons: "Luggage was damage and I didnt notice it till I arrived at connecting airport terminal in manila. Didnt have time to file a claim as I have to rush for my local connecting flight. Hopefully Cathay Pacific can take a late damage claim without a report for my luggage"
Pros: "Quick boarding and very polite crew"
Cons: "The only issue was 30 minutes waiting in HK to take off and 30 mins circling Manila waiting to land....... both of which were neither an issue with CP."
Pros: "Thank you for your services."
Cons: "We were all supoosed to sit together (there were 3 of us) but my sister got separated at the last minute and put on a center seat elsewhere with no explanation."
Cons: "Simply excellent service"
Pros: "Like a little private apartment, glorious."
Cons: "No wifi, limited mivies"
Pros: "Overall excellent"
Cons: "Short gap between flight and long walk going to the next flight gate. Passing the security alone take time plus u have to walk then ride a train after that long walk again going to the gate."
Pros: "great service"
Cons: "Seats too cram feels like sardines in a can"
Cons: "Cobrar 45 euros por kilo extra no es normal"
Pros: "The seat in the economy is very comfortable. The cabin is very clean."
Both airports totally understaffed. Awful experience.
Cons: "The touch screen did not work properly"
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Pros: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Cons: "Not being to help on the ground in Copenhagen with delta issues"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Pros: "KLM staff is great"
Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Pros: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Cons: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Pros: "Everything excellent. Comfortable seats in business."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "Left ontime and service was excellent."
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "Good information and helpfil boarding."
Cons: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pros: "Consistently high standards"
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "leg room economy compared to KLM"
Cons: "full flight, no upgrade possible"
Pros: "Special treat for King's Day Friendly crew"
Cons: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Pros: "KLM food and service are great"
Pros: "Leg room. Smiles of the cabin crew."
Cons: "Not enough selection of Electronic Dance Music. Lol!"
Cons: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."
Pros: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Cons: "Would be nice if there was wifi on board"
Pros: "Crew and food"
Cons: ". I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation."
Cons: "Not enough drinks offered for 15 hr flight"
Pros: "On time, early"
Pros: "On time"
Cons: "Boarding, crew, food"
Cons: "Clean the rest room and fix the lavatory"
Pros: "Excellent crew. Comfortable seat."
Cons: "No entertainment system but who cares on a 1 hour flight."
Pros: "The crew is all right helpful."
Cons: "The flight time keep on changing:("
Pros: "Crew very friendly as you would expect from PAL. The food was surprisingly good considering it's airplane food. No vegetarian option though."
Cons: "I couldn't manage my flight online before checkin, although that appears to be changing so you may not have that issue. Other problems weren't their fault: We sat on the tarmac over an hour before takeoff. The Manila airport is tough to navigate."
Pros: "The food was good"
Cons: "It’s such a shame that Philippine Airlines (PAL) charged extra for aisle and window seats! There was so much vacant seats during the flight. This was a deliberate way of PAL to extract more money from their passengers. In the future, my family and I will not choose PAL anymore. We felt cheated."
Pros: "Good staff and inflight crew service/attitude."
Cons: "Poor IFE and snacks"
Pros: "Great seats (Premium Economy) and very friendly crew."
Cons: "A descent selection of movies, both old and new. But towards the end, I they kept stopping and I had to restart (from where I left off) a few times."
Cons: "Food was alright but could have been better."
Pros: "plane and crew"
Cons: "mla airport is at its worse"
Pros: "Crew is nice"
Cons: "Older plane and seating. Boarding not great in SG. Food marginal."
Pros: "Birding was great. Punctual flight."
Cons: "My entertainment screen broke. It took the crew 7 hours to replace it. A crew member said they would sort it, bit nothing for 6.5 hours There appeared be confusing within the crew members about what food I ordered."
Pros: "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
Cons: "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"
Pros: "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
Cons: "Slightly limited entertainment . Mabuhay lounge at Manila's average."
Pros: "Food was mostly very nice."
Cons: "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."
Pros: "There was some form of entertainment that they provided in the form of iPads so I didn't feel bored on the flight as I have trouble sleeping on flights. Because Dubai has an issue with transferring my bags, the airline did find and place my bag on the next flight"
Cons: "Some of the programs had audio only and no videos. The food on the flight was subpar at best, the breakfast meal had scrambled eggs that had no form at all. THEY WERE RUNNY EGGS AND HAD THE CONSISTENCY OF BABY FOOD. Dubai has a habit of not transferring my checked bag to my continuing flight. And Dubai placed me on the wrong bus upon arrival so I couldn't get my bag to transfer my bag"
Pros: "The crew were pleasant."
Cons: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun."
Pros: "Smooth flight"
Cons: "Boarding was disorganized. No priority boarding for business class passengers. Same thing happened on disembarkation in Manila. Crew didnt control the traffic flow going out from a single exit door."
Cons: "Flight delays several hours. Its a very terrible flight. No apology from airlines company too."
Pros: "Though we are 50 mins late in departure we were given announcement early"
Cons: "The food we had ( fish and rice) for the flight was enough in quntity but lack a good taste."
Cons: "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"
Cons: "My checkin luggage with my powerbank and my nintendo switch left controller was confiscated. I only find out when I arrived home and I was very disappointed."
Pros: "Great on-board service. Also, the food was very good for such a short flight."
Cons: "Inexplicable why the counter staff in Taipei would not begin issuing boarding passes until 4:05PM for a flight that LEAVES at 6:35PM! I was very concerned that the huge line would prevent me from processing through security and make the flight."
Pros: "The staff were courteous is very helpful ,the food was okay. In flight comforts were provided such as blacked , eye mask etc. iPads were provided as there was no built in tvs on the plane which provided a good inlight entertainment system. Overall this was a good experience as value for money as the price was cheaper than many other direct long haul flights"
Cons: "The plane it’s self was quite old and tired - with no TVs however iPads were provided which was not a huge difference. There was not a good selection of beverages on this flight -most had ran out prior."
Pros: "The great service and hospitality of the flight crew. Was upgraded to business class, thanks PAL."
Cons: "In flight entertainment is through an iPad device which is not fully charged."
Cons: "Flight was delayed"
Pros: "nothing to really like. the crew and staff were very friendly"
Cons: "kind of hard to believe my other flight through PAL was the best I've taken. This must have been an older plane or something. No entertainment minimal leg room. Must have just been luck of the draw"
Pros: "Crews with good service but just notice they treat us different by giving drinks etc my seat mates she gave a full can of drinks and yet mine was like a sample cup. Comfort is not good really especially for long hrs of flight. But it’s expected for economy class. Also my baggage took so long. I would still fly with PAL it’s non stop and the feel of Filipinos are nice to experience"
Cons: "The food it’s was terrible sorry. I was expecting a good food from our Homeland and yet they were serving some foreign menu I flew with PAL because I was expecting to have a good meal for a long trip and the crew was giving me a small amount of drinks while my seat mates was having a full can I knownits a small thing I just need to understand why?"
Cons: "Delayed flight and suddenly PAL require each one of us to check in our carry baggage."
Pros: "Clean and new airplane. Good screen Nice staff good space between the seats"
Cons: "Bad snacks, very limited baverage served. Limited selection of movies. very very limited TV shows. Almost no music to my taste, need to upgrade their music options!!"
Pros: "Was able to use the wifi to access the internet for free for 30 minutes of the flight. Can pay $20 to have it through the entire flight but limited to on 150 MBs. Transfer at MNL for domestic flight was flawless."
Cons: "Seat cushion was very hard. No movies were available on the individual screens. I could not get the myPAL app to work with the wifi and use the entertainment options on it. This was on RP-C7775."
Pros: "I've always enjoyed the service I receive on Asian carriers. Last night was the first time I have experienced PAL. I had read some not so good reviews so I was skeptical and canceled my first booking. After looking at other options, I discovered PAL's direct flight from Los Angeles to Manila was the best option so I took a chance. From the moment I check in at the ticket counter in Los Angeles until we landed in Manila, I received exceptional service, tasty food and a clean environment. I have flown several Asian air carriers and have had great experiences on them all. PAL delivered the same experience I have come to love when traveling to Asia. I will definitely fly them again."
Cons: "The only thing I didn't like was not having discovered PAL before"
Cons: "4 flights on Philippines Airlines, all 4 flights 3 plus hours late. There was not even a pretense of trying to be on time. Worst flying experience of my life, and I have been everywhere. PAL is their Acronym and the running joke is it stands for "Plane Always Late""
Pros: "Good service on the flight. Flights were on time."
Cons: "Manila airport is not well maintained - poor bathroom condition in the international terminal."
Pros: "The overall price of the airline tickets."
Cons: "We flew Philippine Airlines 4x in 9 days; 3 of the flights were delayed by two or more hours. Ridiculous!"
Pros: "Crew service"
Cons: "No announcement for boarding and flight delayed."
Cons: "Cancelled flight and they said they couldn't get another flight. We then had to re-buy tickets on another airline. They never said a thing about a refund"
Cons: "Connecting flight was delayed 1.5 hours which became 2.5 hours without notice. Had to run through airport to catch flight back to LAX which almost did not happen. Luggage did not make it despite prior assurances. Luggage was finally delivered more than 24 hours later. Employees were without information and only apologetic after much protest. No compensation offered. Writing formal complaint."
Pros: "got lucky and no one sat next to me. Boarding was fast"
Cons: "No Entertainment module, have to pay for Wifi"
Cons: "My outbound flight (Manila to Taipei) was rescheduled so I had to make alternative plans. On the day itself, we were told that the flight was cancelled with very little warning. I wasted a total of 8 hours waiting to be put on another flight. They transferred us to the cheaper Cebu Pacific flight that left 5 hours later (at 10 pm!) than the PAL flight. Most horrible flying experience I've ever had in my entire life and I've been flying internationally for almost 20 years. Their customer service is terrible, not transparent and not helpful. They took longer than necessary to rebook people to other flights. Completely horrible. I have another flight booked with PAL that I can no longer cancel, but after that one, never flying them again!"
Pros: "Very interesting experience at Manila airport. Their transfer system needs refining and modernising. It was a very difficult and harf to understand process"
Pros: "i would like to suggest that if there be any chance that vegetarian meals for vegetarians can also be served during international flights. Thank you so much! So far so goog! Keep up!"
Pros: "That the plane took off on time and landed ahead of schedule - not like the trip down to Sydney"
Cons: "The entertainment system is non existent and is something that needs to be addressed. The food was a bit better than what was served on the trip down to Sydney but also needs to improve."
Cons: "The staff were unprofessional. They seldom smile and it's as if they are still in apprenticeship. Also, I hate it when they don't serve meals when the seatbelt sign is on. I understand in the case of hot beverages"
Pros: "The flight attendants were pleasant"
Cons: "The food was horrible and not really a choice. The children's meals should be more simple like fruit and chicken and fish without sauces"