The flight staff were polite, seats were comfortable, and we reached our destinations on time. This was my first time traveling first class since the pandemic. The difference in service was dramatic and made me seriously regret having paid three times more for a first class ticket. Specifically No Sky Cap lounge - One of the main reasons I traveled first class was to use the Sky Cap lounge since we were going to have to wait for our flight for several hours at PDX. PDX Sky Cap would not allow us to enter as first class passengers. The receptionist said we needed to have their American Express Card. Further the Las Vegas Sky Cap lounge is permanently closed. Food - Our first flight was early in the morning, so I thought no need to grab breakfast in the airport, I'm traveling first class. The only food we were served or offered between LAS and PDX was Biscoff cookies. Our return trip was the same. Seems the days of being served a hot meal in first class are long gone.
There was an enormous line at LAX trying to check in and check bags. Fortunately the staff were accommodating and allowed us to check our bags even after the deadline had passed -- but it was definitely an extremely stressful experience!
Flight attendants were super chill and the flight was comfortable. They provide passengers with lots of bottles of water (two or more even); yay for hydration!
Cons: "Boarding from rear to front."
Pros: "Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs."
Cons: "While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️"
Pros: "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
Cons: "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - people with no luggage should get off first then there should be some kind of control instead of everybody just getting in the aisles trying to get their luggage and holding everybody up"
Pros: "Maria in Winnipeg tried to find me decent connections. She did book me into a hotel in Boston as I missed connection 3 times!!!!"
Cons: "Flights that arrive and leave on time. How can one plan a trip if flights are continually cancelled or delayed. Very frustrating and a very unhappy customer."
Pros: "Crew was really nice."
Cons: "My first flight was delay because of that I lost my second flight."
Pros: "Predictably late."
Cons: "Be on time."
Cons: "Not cancelling our flight"
Pros: "Yes, the crew was helpful and patient. The food and drinks were good."
Cons: "Clarity in the PA system could be better. Too much background noise."
Cons: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Pros: "Crew was incredibly friendly"
Cons: "Wifi was not working on this flight"
Pros: "Bags were waiting on Carousel"
Cons: "Slightly delayed due to incoming flight delayed"
Pros: "On flight entertainment was very good. Flight was smooth and ran ahead of schedule."
Cons: "They were out of vegetarian meal options. Really poor for a six hour flight. Also, the family behind us was atrocious, but that’s not Delta’s fault."
Cons: "Took off late. Other than that very comfortable and great experience"
Pros: "Crew was friendly"
Cons: "Allow one free bag check in on transatlantic flights"
Pros: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Cons: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."
Pros: "Friendly crew."
Cons: "Flight was fine."
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "The Gate Agents were excellent and very helpful with accommodating our family traveling with an infant and a six year old."
Cons: "The flight attendant saw that we were confused about the seat map and did not offer any assistance."
Pros: "Everyone was very friendly and courteous the plane was very comfortable!"
Cons: "I know things happen but it didn’t make a pleasant travel experience sitting on the plane for almost 2 hours and the fear of missing my connection to NO"
Cons: "I was good with the flight, my friend had some allergy problems with the ac."
Pros: "Not much"
Cons: "No leg space whatsoever. I'm 6'8 and am being told to keep my legs in while it is near impossible or I'm eating my legs. I became so uncomfortable I became nauseous. Anyone above 6'4 is having a rough flight."
Pros: "Early arrival!"
Cons: "Didn’t know that I didn’t have a window on the row I was on"
Pros: "The crew, food, plane, everything was excellent"
Pros: "The selection of movies to watch was very good."
Cons: "No snacks passed out"
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Fast boarding, we even left early! Very kind crew. Flight was WAY shorter than it said on our itinerary!"
Cons: "No TVs and couldn’t get wifi to work. Small plane, slightly uncomfortable."
Cons: "Nothing. Delta is the best airline in North America"
Pros: "Service was great, flight was excellent"
Pros: "Easy ride back home."
Cons: "Limited options for closed captions video. Any announcement was not mentioned in writing."
Cons: "It was so late I missed my connection to sun valley flight. There was not another flight for 8 hrs!!! I think the sun valley flight should have waited for us. It was a matter of 10-15 min. Crew did not try to board people quickly to get us out of San Diego. 5 more minutes might have made a difference."
Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."
Pros: "On time and courteous staff"
Pros: "One of The crew members a guy from Texas was nice"
Cons: "The female crew Members were taking loudly and a lot during the flight it was difficult to sleep as a result. The food was low and very very bad"
Pros: "Everything that British Airways tried to do to help us when Delta didn't want to take ownership for their screwups!"
Cons: "Not only did we miss our Delta connection but when Delta rebooked us on a British Airways flight they refused to help when British Airways could not access our tickets. they kept saying since it was Virigin Atlantic who we originally booked through that VA woulkd have to fix it, even thought Delta was the actual carrier and the ones that did the rebooking onto the British Airways flight"
Pros: "Staff was amazing! Very friendly and accommodating. We were traveling with a two-year-old and they moved us to first class to give extra room for the car seat."
Cons: "Lots of turbulents. The plane was smaller so they asked me to check in my carry-on as we were boarding. No issues getting my luggage back."
Pros: "There were pretzels. Wifi but I brought my own entertainment."
Pros: "Meal quality has improved"
Pros: "I found the seating to be to cramped on such a long flight. The person in front of me reclined back and the distance between my knees and his seat was just about an inch. I'm not s big guy on height or weight so I was quite uncomfortable. Other then that everything was great."
Cons: "Cramped seating"
Pros: "Blankets available for all."
Cons: "Problem initially with entertainment system, which was later corrected. No baggage space available close to my seat, even though I was one of the first on board--Sky Priority. I was in last row. A combination of crew bags and onboard equipment along with a couple people on board before me,filled all space above last 3-4 rows. Seats seemed to be even smaller than normal for economy. Entertainment screen too small."
Pros: "Excellent flight. Nice new aircraft."
Cons: "I'm not sure how you lose a bag on a direct flight from Atlanta to Denver, but Delta found a way to do it. They didn't even put my bag on the plane and had to send it with the next one coming. To their credit, they did drive it out to my house when it got here."
Cons: "everything else"
Flight attendants were efficient and friendly. Flight was delayed 1.5hrs then no ground personnel at destination in Toronto. Over 2 hours late!!
Pros: "Got there"
Cons: "Way too expensive"
Cons: "All was as good as expected"
Cons: "The flight was cancelled. Ground staff at Montreal were far from helpful. They kept saying “Call customer service.” and never offered any help/assistance for rebooking and finding a hotel room."
Pros: "I like the app to tell me where is my baggage. Thanks"
Cons: "More drinks, snacks"
Pros: "On time, great cabin crew"
Cons: "Q400 is cramped, noisy and awful overhead storage"
Pros: "On time, crew was cheery!"
Pros: "Comfortable seat - great service"
Cons: "Check in was just awful. Then a three hour delay and no one was forthcoming."
Pros: "Crew was friendly"
Pros: "Staff were pleasant"
Pros: "Seated near front. On time."
Cons: "Entertainment system had small touch screen that didn't respond to touch. Food was fair to poor. No leg room."
Pros: "Seating is more spacious then most"
Cons: "Customa in yul is a bit of a hassle, but not that bad."
Pros: "Very good flight experience"
Cons: "good planes, good services"
Pros: "Business class was comfortable."
Cons: "Flight was delayed 2 hours."
Cons: "I don’t like the head games air Canada plays when they know the flight is probably not going to leave for three hours and they purposely don’t update the flight details. Only update every 20 minutes for a three hour delay...."
Pros: "Plesant ride"
Cons: "Flight took longer to depart due to boarding and de-icing"
Pros: "Size of seats and entertainment"
Cons: "Late leaving, slow baggage claim"
Pros: "I liked the friendly crew members"
Cons: "1. Could not reserve seat on the return flight and still got charged for it. 2. My seat did not have the new outlet for phone jack and USB charger. I had to use old headset outlet on the arm-rest which did not work. 3. Planes delayed on both directions."
Pros: "Crew was friendly and tried to be helpful."
Cons: "We had booked 3 tickets on line, through Travelocity to, fly on June 2, from Nashville and Raleigh via Toronto to Berlin. We assumed our tickets were for Air Canada. It was never stated that we had booked tickets on ROUGE, their budget airline. We are avid and frequent travelers and after paying nearly $ 5.000.00 we feel ripped-off and deceived. It is particularly painful, since this trip was supposed to be special, for our 50th wedding anniversary. If Air Canada is represented by Travelocity it should at least insist that it is not misrepresented. Air Canada's reputation is worth the effort. A more appropriate name might be Air Canada Rogue. Helga Maneschi"
Pros: "The crew was professional and polite"
Cons: "Delayed 2 hours and the flight was very noisy and the plane was badly maintained"
Pros: "The flight was not fully booked so there was some extra space....ie empty seats"
Cons: "The flight was 1.5 hours late in departing. Fortunately we just made our connecting flight in time."
Pros: "Overall it was a quick and painless flight. The crew was friendly and we had no problems!"
Pros: "Great movie selection"
Cons: "Late departing and on arrival the ground crew wasn't available so we were stuck on the plane awaiting their arrival. I can't understand scheduling issues that end up leaving jets stranded."
Pros: "Quick boarding, flight on time, nice crew."
Cons: "The only thing they serve is water. Still or sparkling. And chocolate bar. Anything else is paid. It's not low fare airline and this should not be happening."
Pros: "The plane was nice."
Cons: "The food and service and all the delays. One was cancelled and the hotel that the put us up in the food was horrible. They offered us no compensation."
Cons: "We missed our flight to Minnepolis we got a later flight home. We were tired and disappointed about getting home late. When we got to the gate our plane was still there but they said it was too late to get on but they delayed the plane 10 minutes to take our luggage off. We got a later flight. Not happy."
Cons: "The flight left almost 1 hour late because paperwork wasn't signed off"
Pros: "The crew, that it all"
Cons: "The plane was clearly an older plane, there was NO on board entertainment for a 12 hr flight. The food was not good and there was no free wine - which is not normal for international"
Pros: "I was barred from traveling, because Air Canada did not specify that an in-transit visa was necessary for South Africans traveling through their country to the US (where I am a graduate student at the University of Chicago). This blatant discrimination nearly caused me to be arrested and deported from China. It is also utterly unacceptable that Air Canada at no point tried to arrange an alternative flight and told to "just get another direct flight" as if buying plane tickets is in fact like taking the bus."
Cons: "I was barred from traveling, because Air Canada did not specify that an in-transit visa was necessary for South Africans traveling through their country to the US (where I am a graduate student at the University of Chicago). This blatant discrimination nearly caused me to be arrested and deported from China. It is also utterly unacceptable that Air Canada at no point tried to arrange an alternative flight and told to "just get another direct flight" as if buying plane tickets is in fact like taking the bus."
Pros: "Your service was good."
Cons: "The outcome was not. They would not allow me to board the plane b/c I didn't have a valid passport. I grew up in Canada & over the years have crossed the border in both directions & never needed a passport. Could you be more diligent in letting people know this."
Cons: "2h and 4h30 h late"
Pros: "Seating was fine on their "normal" flights."
Cons: "Regarding Air Canada Rouge service: If you are over 6' in height your knees will not fit in the assigned space."
Pros: "cruising slightly high to avoid turbulence, the way from Toronto to Winnipeg we were flying on altitude 26,000 and then 30,000 feet. on west jet we were flying on altitude 39,000 feet with less turbulence. thanks"
Pros: "Leg room is comfortable"
Cons: "Flight had one and half hour delay. I did not get E-mail reminder for Check-in, for my return flight from Toronto."
Pros: "Business class compartments. Excellent by all standards"
Pros: "Plane are amazing! Enough room for each person and service was amazing, both at the checkin gate and on the plane."
Pros: "The saftey"
Pros: "Check in was excellent"
Cons: "Flight was 4 and half hours late for weather and mechanical reasons. Airline responded very well but such a long delay is annoying"
Cons: "Even though this flight was operated by CA and booked through Ethiopian, they would not honor my two checked bags. However, the guy behind me - also going to Ethiopia - they allowed two checked bags, no charge. I always feel like they aren't willing to budge or look up the rules or even just be nice about baggage. I'd rather not give any more $$ for baggage that i'm actually allowed."
Pros: "The breakfast, one piece of poundcake, that was the only highlight, and one decent size bathroom."
Cons: "Boarding was unorganized, nobody knew what was going on, but the biggest disappointment is there were no movies there are no video screens on the entire plane so unless you bring your own device and have pre-downloaded Air Canada app there are no entertainment options at all! Who ever heard of a transatlantic flight that didn't have a movie? Make sure you download the app so you can at least watch the movies on your tiny screen."
Pros: "On the plus side, the service was great."
Cons: "There is just not enough space in the seats! I am not a tiny person and my trip was not helped by the fact that the seats are too narrow to comfortably seat people larger than a size 10!"
Pros: "I love the way I was treated by Air Canada staff. The overall expierence was a great memory that will sty with me forever."
Cons: "You mention the food on the flight as a survey question, well none was served at least not to me. I was offered a complimentary drink. That was refreshing."