Pros: "Seat was not comfortable for a 3hr flight. Was very disappointed"
Cons: "Seat, tv, choices, flight attendants speech articulation."
Pros: "Maria in Winnipeg tried to find me decent connections. She did book me into a hotel in Boston as I missed connection 3 times!!!!"
Cons: "Flights that arrive and leave on time. How can one plan a trip if flights are continually cancelled or delayed. Very frustrating and a very unhappy customer."
Pros: "It was a safe journey good rest and a very smooth operation"
Cons: "More vegan options"
Pros: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Cons: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."
Cons: "Was not offered a drink in first class prior to take off."
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pros: "Crew, chairs, entertainment"
Pros: "All was good"
Cons: "All was good"
Cons: "As usual, the food is pretty mediocre even in first class. Edible but now much more ."
Pros: "Awesome prompt and courteous service."
Pros: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Cons: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."
Cons: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Pros: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Cons: "Best flight, security our always the downer in traveling."
Pros: "everything was perfect. Even though our flight was international the delta airline app allowed us to complete check in process without major delays. - 5 star in flight service and flight attendant personnel"
Cons: "I liked everything"
Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Pros: "Great service by crew!"
Cons: "Took too long to get on board."
Pros: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."
Pros: "Plenty of meals and friendly service"
Cons: "Crowded seating...."
Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"
Pros: "Not much to like"
Cons: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"
Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
Cons: "My flight got delayed for twelve hours with no compensation for a hotel."
Pros: "Fast boarding, we even left early! Very kind crew. Flight was WAY shorter than it said on our itinerary!"
Cons: "No TVs and couldn’t get wifi to work. Small plane, slightly uncomfortable."
Pros: "customer siervice was great and welcoming was awesome"
Pros: "Excellent Detroit crew"
Pros: "On time departure; good updates by flight deck; luggage arrived unscathed."
Cons: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."
Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pros: "Clean & modern aircraft Comfortable seat Proactive customer service"
Cons: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"
Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"
Pros: "Got a window seat, my luggage arrived with me"
Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Pros: "The flight attendants were very friendly"
Pros: "Crew was fantastic! Everything was satifactory and as expected."
Cons: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."
Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"
Pros: "Great staff, quick service."
Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Pros: "Just to clean the cabin a bit more and the folding table tops. thanks!"
Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Pros: "Efficient, comfortable, on time"
Cons: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."
Pros: "Friendly and helpful crew. Drinks and snacks were nice and were given in larger portions than some other airlines I've flown."
Cons: "The seats were not comfortable. I was in general boarding but I was still disappointed with the seats. Hard to stay comfortable during a 3 hour flight. Cabin temperature was a bit cool for my liking."
Pros: "Everything was great"
Cons: "More than an hour late departing. Added to that it was almost an hour before luggage appeared. Not West Jet’s fault but it made us even later resulting in some of our long drive of our drive to Grand Canyon being in the dark."
Pros: "Normal flight. WestJet is a great airline to travel on."
Cons: "Getting from one flight to the other was a major hassle. How many times do they have to check your boarding pass?"
Pros: "They were very helpful and polite."
Cons: "Times have changed and they offer very little such as entertainment food options. but it was short trip and people need to adjust."
Pros: "The crew was very nice"
Cons: "Seats are uncomfortable and there’s no tv for entertainment."
Cons: "We landed in Phoenix and spent over an hour on the runway, when we did finally get a gate it didn’t work. The delays caused me to miss my ground transportation."
Pros: "Flight attendants"
Pros: "Crew was great. Seats were not comfortable."
Cons: "Slightly wider seats."
Pros: "Arrived earlier than scheduled."
Cons: "Missed my connection"
Pros: "No ability to change dates of flight."
Cons: "Paying a charge to change flight"
Cons: "The flight was delayed"
Cons: "Flight was delayed an hour which isnt horrible but then had to sit on the plane an additional hour waiting for take off. I barely made my connecting flight in Calgary. They should have held that plane because i know the elderlt women next to didnt make it. Staff were not attentive enough. Buzzed them servial times and no response."
Cons: "Early on first flight on arrival but late departing by 30 mins due to westjet delay of crew"
Cons: "no refund at all worst outcome"
Cons: "WestJet seems unable to stick to a schedule. Three of my four flights were delayed and a connector flight through Toronto was cancelled altogether just after midnight, leaving me stranded at Pearson Airport. The ground crew were disorganized and unable to provide clear answers – other than their complete assurance that WestJet bore no responsibility for providing hotel accommodation."
Pros: "I’ve always liked WestJet and it’s services. They are my always my first airline I go to check flights."
Cons: "I had to travel with a wedding dress. Westjet does will NOT replace lost Wedding dresses therefore they MUST be carried onto the plane. once on the plane there is no where to hang the wedding dress. The flight attendant was kind enough to take it from me and STUFF it in the over head compartment :( I was furious!"
Pros: "pleasant staff"
Cons: "no record of pre-purchased meal internet cost $10 and was very very slow-unusable zero seating in Westjet gates (PHX)"
Cons: "First flight on WestJet in 3 Years. Didn’t like not knowing I needed a tablet or laptop and an app to watch tv. Offered a drink and asked for water. Received about 2 ounces. Every body around me ordered soft drinks and got a 10 ounce can"
Pros: "The flight was good but it was delayed by an hour"
Cons: "The hour delay was an incomvience."
Cons: "The flight from Toronto to Phoenix was even worse than Air Canada. No food available to purchase. Cramped seating. Entertainment system was difficult to navigate...the buttons didn't work half the time, the movies were already playing and all the "bad" words were edited out which changed the entire movie. Waste of time. Would not fly WestJet again based on this experience. And what's the point of checking in online when you're called to verify id again at the check in counter."
Pros: "Everyone was very nice"
Cons: "It was cold on the plane!"
Cons: "Cramped seating configuration."
Pros: "Friendly staff."
Cons: "Flight Late by Over 1 Hour due to deicing which they should have built into their boarding time schedule and two passenger did not show up causing further delays."
Cons: "Non comfortable cold sensation."
Pros: "GREAT CREW"
Cons: "BOARDING FROM OUTSIDE-VERY COLD OUT IF I KNEW I WAS BOOKED ON A PROP PLANE I WOULD HAVE BOOKED DIRECT SEAT SIZE-CRAMPPED-I ASK THE GUY BESIDE ME IF HE WANTED THE AILSE BECAUSE HE WAS TALL AND SQUISHED CALL ME ANYTIME 306-551-3251 THAT WAY I WILL KNOW THE VALUE OF THIS SURVEY"
Pros: "Absolutely nothing."
Cons: "Upon my arrival in Calgary I had missed the last shuttle to Banff (my final destination) and no one at the customer service desk would do anything to help me in my stranded situation."
Pros: "Got away a little late (full flight and de-icing) but still managed to get in to Phoenix well ahead of the scheduled arrival time."
Cons: "Lots of delays on different flights for members of our party flying from various points in US to Calgary and on returns. Several folks had damage to their luggage, including wheels torn off of baggage and a cracked ski helmet."
Pros: "West jet employees worked hard to fix the mess they caused. Eventually getting me a ticket for another airline."
Cons: "Changed my flights with less than 3h notice. I’d payed extra to reduce wait times as I was flying with a child just over 2. Originally had me coming in to Vancouver at 9 am and leaving at 5:40pm. Not cool with a young child. Allmost missed the 1st flight getting it fixed, they also didn’t book my child in adjacent seats, despite pre-booking the seats on the flight days before."
Pros: "Bravo for being such amazing human beings. Much obliged for a wonderful flight. Merry Christmas"
Pros: "Friendliness of staff"
Cons: "Had an aisle seat but was disturbed 4 times throughout the flight. Not impressed"
Pros: "Getting on in Palm springs and getting off in Winnipeg. Thanks WestJet"
Cons: "Not knowing to download The app until I was on the plane"
Pros: "The WestJet staff, from gate check in to the flight crew, were excellent."
Cons: "The fact that people with pets board first is ridiculous enough to keep me from choosing WJ as my first option. They boarded before seniors and children. What has happened to our crazy world that pets are more important than people."
Pros: "Quick boarding, good customer service, and friendly staff."
Cons: "When I booked online it was a little unclear that I would have to pay extra to check a bag. No problem but would make a better customer experience if I had been aware of this"
Cons: "Wi fi didn't work"
Pros: "The roominess, service, food.....all excellent"
Cons: "It would have been so much better if there was a foot rest."
Pros: "Again, staff was friendly and approachable attitude."
Cons: "Toronto airport needs proper signage. I got lost and wasted my half an hour to just find a transist to downtown."
Pros: "Comfortable seat with lots of leg room"
Pros: "It was a great flight . It wasn't full so there was a lot of room . It was on time and the Crew was very friendly"
Pros: "Not often do you feel like you really "welcomed aboard." This was not the case on our flights to and from Calgary. The staff was friendly and seemed to enjoy their jobs. That was refreshing. I did like the Westjet Connect feature. You don't have a TV screen in the back of each seat. You download the app and you get to watch TV, Movies, News all on your own device for free. A nice plus is that you can change all your devices with USB power port at each seats you never run out of a charge."
Cons: "The only thing that I did dislike was on the return we flew a 737-600 which did not leg room like the 737-800 we flew on first. The under seat storage is skimpy in the middle seat where an entertainment server is located"
Cons: "I was able to download the WestJet Connect app on my phone which gives you access to tv shows and movies to watch on your own device during the flight. The app was free and easy to use and there was a decent selection. However, the wifi on board is not free so even though you could watch the tv show/movie - the sound did not work unless you paid for it. There are many other airlines that offers everything for free - it would have been a more pleasant if we were able to actually utilize the service."
Pros: "Everything was excelente very nice personal."
Cons: "It was as if the baggage fell of somewhere from the plane and came in contact with water."
Cons: "Flight was late leaving ywg"
Pros: "Crew was amazing"
Cons: "Seats are too close together"
Cons: "All was as good as expected"
Pros: "Everything was perfect on the flight. The service, the food and the crew."
Cons: "Seats are a bit small. Not very comfortable and touch screen of entertainment system was slow."
Pros: "The on board crew were pleasant for the most part. It was a full flight so they were also working hard. Check-in was easy, and the gate area had plenty of space to wait to board. We did get some sort of unspecific voucher for something for the entertainment system not working... have to log onto their site to even find out what it's for."
Cons: "Entertainment system didn't work, so luckily we had loaded up devices with stuff for the kids. We were hopeful that my son could watch a couple of movies, but they tried to reset it... at least we got a voucher. One seat back was missing the USB outlet and one didn't work in our row of three. Regular power (of which there are two... why don't the window seat get one?) was half working... so luckily everything was charged. The gate agent threatened to boot anyone off the plane to the next day if you tried to board before your zone was called... that seemed questionable."
Pros: "End of a long ordeal... I slept the entire flight"
Cons: "I never got on that flight because the flight from Montreal to Toronto was delayed so I would have missed the connection. The flight from Montreal was late. I showed up a the airport three times before I got on a plane. Air Canada asked me to check in online but the system didn't work. Because of the storm, Air Canada couldn't even place me on hold so I had to go to the airport earlier in the day. When I complained about not being able to check in online, they asked gaslighted me and kept repeating that their system was "a great product" and that there was no way it didn't work. One person finally told me that it was because I had a pet in cabin. I could have saved a lot of frustration if someone had told me that. I also think that for a flight that left late and caused me to change plans and leave on a different day with another delayed flight because of the luggage conveyor belt that didn't work - which paralyzed an entire airport - they could have offered us a complimentary meal on the plane."
Pros: "Business class was comfortable."
Cons: "Flight was delayed 2 hours."
Pros: "Size of seats and entertainment"
Cons: "Late leaving, slow baggage claim"
Pros: "time and straight flight"
Cons: "on time is Key"
Pros: "Overall not bad."
Cons: "Flight delay, tight seats."
Pros: "Crew we're very accommodating and friendly."
Cons: "Seats extremely narrow and back support non-existent."
Pros: "Great service wide enough seats. great company overall"
Cons: "In-seat entertainment - screen not working"
Pros: "I liked the fact that they provided beverages and food."
Cons: "I hated how there was NO entertainment. Honestly on a 12 + hour flight this was a bit ridiculous. No tv, or movies... no screen on the seat at all. Not even a big one for everyone to enjoy! It was horrible... The seats were so cramped and the staff seemed a bit unprofessional and sloppy looking. The food was pretty bad as well. I've had my fair share amount of flights and honestly this was probably the worse one i've gone on with the amount of hours it took to get to our destination. I wouldn't have mind too much if there was no entertainment on a 2 or 3 hour flight..."
Pros: "A woman in Toronto at the customs area for air Canada helped us get seats when we didn't realize we were on standby. She was very kind and helpful!"
Pros: "Overall it was a quick and painless flight. The crew was friendly and we had no problems!"
Pros: "Great service, staff very pleasant!"
Pros: "Quick boarding! Smooth experience. Good seating space."
Cons: "Everything was fine no issues! This was a good flight."
Pros: "This was the absolute worst experience of my life. Out flight from Calgary to LAX was on the complete other side of the airport than our connector to San Diego. After a delay we had a short amount of time to get to the next flight. We literally were told to just cross the parking lot. Well... that ended up being a 25 minute run across the airport to only have to go thru security again. After navigating construction and parking structures we got to our gate 10 minutes late and would not be let on the flight. There was zero communication, sympathy or help from the United Airlines staff. We were told it was not their problem because we came in through Air Canada- BUT we booked through United! All in all it was an absolute nightmare that ended in us renting a car at 12am and driving back to San Diego with zero compensation from United Airlines"
Cons: "No communication between airlines! No customer service to fix their lack of planning and communication. Just terrible all around"
Pros: "No snacks with drinks"
Cons: "Flight was delayed for at least an hour."
Cons: "The flight was at least 1/2 late leaving. We were told we had to detour to Toronto to refuel as the plane couldn't hold enough fuel to make it to Los Angles. This caused us to make an unplanned stop which added a total of another 2 3/4 hours to our trip. Really not enough fuel to make a trip we paid for. The cabin was very warm, and we had already eaten our food we brought. Many people missed connections... Not pleased with Air Canada"
Cons: "Only told after tickets purchased, that a visa was needed to change planes in Canada! This information needs to be provided prior to purchase. I paid one-third the cost of the ticket to cancel it and then had to book another ticket closer to departure which was more expensive. Have never heard of such a thing. I live overseas and but had a valid U.S. visa for my travel, but couldn't change planes without applying tor a temporary resident visa which takes longer to obtain than the time before I needed to fly. Very upset and disappointed. Will certainly avoid purchasing from Air Canada again."
Pros: "flight was comfortable."
Cons: "Food was not of good quality, had too much spice and salt. Fruit was a little too hard to cut. Toilets trash was not cleaned from previous flight. She Asian movies were same as in the previous flight. Need to provide more choices on SE Asian movies."
Pros: "Ease and quickness of flight, and attentiveness of the crew"
Cons: "Deboarding at lax was too long"
Cons: "flight attendant burned my stomach and belly ,she fck lazy gave me and put a broken cup of hot tea into another good cup instead of threw that broken cup away and should give me only one good tea cup , so the fluid drained out between two cup, and fck burned me . How the stupid she is !!! After that they didn't come to ask me anything until i come to show them and complained , and requested a report. I got a picture and all evidence to show .i swore that its fck hot and burned me too...ooo....bad !!"
Cons: "The flight was very cold, even though everyone in my row had their air vents closed."
Pros: "Crew was nice"
Cons: "No food"
Cons: "lack of seat/leg room...."
Pros: "North American flights are definitely not as comfortable as in Asian flights"
Cons: "They didn't even let me check in. Spent 12 extra hours at the airports to get home."
Pros: "Quick flight and smooth ride. Same for boarding and exiting."
Cons: "Entertainment was not working well. Headphone jack broken and on board screen was spotty. Crew members did not offer anything to soften the situation."
Pros: "Boarding was relatively painless. Flight was on time. What i didnt like was the crew. The flight from Toronto to Los Angeles was five hours. They had the fasten seat belts light on the entire trip because they said the turbulence was bad. I have been on alot of flights and let me tell you that the turbulence was not bad at all. After three hours prople decided enough was enough and started going to the restroom. The crew would get all bent out of shape and get on the PA yo please stay in your seats and not use the restrooms at this time. Really!! Well that didnt happen. The only thing they give you is one free drink. No penuts, cookies or pretzels. If you want food you have to pay for it. I sat by the window and my window was all greasy. I couldent really see out of it. I did use the rest room and it was pretty clean."
Cons: "Flight was on time and the restroom was clean"
Pros: "I liked how we got there safely."
Cons: "I did not like the fact I was cramped."
Cons: "From LA to Toronto & Montreal back to LA, was a 4-6 hr flight where they don't feed you or give you blankets. When I asked why blankets are not available, the crew said, "because that's all what we'll be doing is handing out blanket." The crew should realize that providing comfort for their passengers is a huge part of their service they should provide. This was my first time flying with air canada and I was very disappointed. Air Canada will definitely not be on my top airlines to fly next time."
Pros: "Extra care for passengers"
Pros: "great seats much roomier than other airlines"
Pros: "The cabin crew was fantastic."
Cons: "The food options were very limited. On such a long flight, I would recommend stocking up more."
Pros: "Upgraded unexpectedly"
Cons: "Got delayed for almost 2 hours. Unacceptable"
Pros: "On time. Clean. Efficient"
Cons: "I was expecting more from my $300+ upgrade."
Pros: "crews were knowledeable. foods are so cheap."
Cons: "they need to improve their food quality and customer service."
Pros: "They had screen for entertainment I guess"
Cons: "Air Canada is terrible"
Pros: "Everything is perfect in this flight .. Thnx"
Pros: "The service was friendly, eventhough I was forced to check in my carry on."
Cons: "I checked in 5hrs early to find out that I had to check in my carry on. To my disappointment, as I finally boarded, I noticed that LOTS of people had carry ons that were either the same size or larger. As we landed, the passenger next to asked me to help take her carry on down from the top storage area (as it was extremely heavy). Her bag could've been 50lbs! The plane was over burdened with people's carry ons. What disappoints me the most is that I checked in early, but my carry on did not make it aboard the plane while other people's carry on did!"
Cons: "Seats were fairly cramped. Overhead bins were small."
Pros: "No crashing"
Cons: "Delayed departure. Delayed at gate on arrival. No tv’s or power outlets. Prop plane. It actually forced me to do productive things on my laptop though."
Pros: "on time"
Cons: "Delayed by 3 hours"
Cons: "Flight was delayed and caused me to miss my connection."
Pros: "The staff was helpful, everything was fine, and it got me where I needed to go."
Pros: "on time, quick, individual screens"
Cons: "small plane"
Pros: "Return flight was on time"
Cons: "Departure flight was 2 hours delayed"
Pros: "The flight was on time"
Pros: "Crew was friendly and accommodating."
Cons: "Entertainment system was broken."
Cons: "The flight was delayed 3.5 hours for no discernible reason"
Pros: "Boarding and exiting was quick."
Cons: "Some overhead stage wasn't in use, the washroom door didn't lock, I was told to take out my headphone during takeoff, there was a constant vibration from the propeller."
Cons: "The entertainment tv was not working properly - only gave me French!!"
Pros: "The cabin baggage space was small, but the bags got checked in, which alleviated the issue"
Pros: "On time"
Cons: "I'm 5'5 and 145 lbs - I'm not sure how anyone larger than me can even use those washrooms. Almost comical....but not since I had to pay $600 for the flight. Which I suppose is a steal of a deal considering AC was charging close to over $1K a few months ago...."
Pros: "Loved being able to see Dirty Dancing again."
Cons: "There was something wrong with either the ventilation system or the toilets had their own issue. I'm telling you it really did smell like farts."
Pros: "flight was on time with friendly staff."
Pros: "Flight attendant was very professional with some added humour that was very much appreciated!!"
Pros: "No delays, nothing to complain about the crew."
Cons: "Comfort, food and entertainment are getting worse. They don't provide headsets anymore and no snacks for a fly of 2 hours (not even a cereal bar), just a drink. Tall people can barely sit because the aeroplane is too small and the space between the seats are getting shorter."
Pros: "picturesque views"
Pros: "The flight was on time! The flight attendant was so very sweet and nice! Honestly I wish every Air Canada experience could be like this!! I think that flight attendant should run Air Canada and maybe the customer service would make it worth the cost of the plane tickets."
Pros: "I was at the very back in a window seat and towards the end of the flight some water was dripping on me from somewhere above the window. Made me a little nervous. The headphone jack only worked part of the time, sometimes it was OK but if I didn't put it in JUST RIGHT then the audio would sound garbled and useless."
Cons: "The steward on the flight from Winnipeg to Ottawa lost track of who was paying for the flight and who was being paid. The steward was hasty and dismissive when addressing my hand luggage, sufficiently so as to draw some gasps from other passengers."
Pros: "Air Canada was kind enough to give us a hotel voucher."
Cons: "The flight was cancelled and we weren't informed until we arrived at the airport. An email was supposedly sent, but I didn't receive it. We had to fly out the next morning and missed half a day of work. Fortunately, we didn't have anything important scheduled."
Pros: "No delay. Fast boarding."
Cons: "Aircraft is very small and some of the seats wouldn't recline. Very low ceiling so really watch out for your head."
Pros: "the fight was on time, the attendant was friendly"
Pros: "Staff and on time"
Cons: "No entertaiment available"
Cons: "My seat was 13A, I got to the back of the plane & the rows ended at 12. Apparently there was a 13 at the front of the plane. I think that is a rather odd way of numbering rows. After a long day of flights, worrying about making this flight and therefore making my pick-up in Regina, it was frustrating. All the crews on all three flights were excellent!"
Pros: "A fine flight after a good night's rest."
Pros: "My flight with Air Canada went smoothly and on time. I am impressed with the efficiency the staff respond to my request for a window seat (which I paid extra for) but a glitch on the online process only shows for the short leg from Seattle to Vancouver. The attendant fixed it for the remaining legs at my request the first time. I appreciated that. I find the help for passengers making connection in the international flight through security very good and efficient (with the yellow card sign. )"
Cons: "I find the allowance for only one 10kg carried on luggage for an international flight poor service. I ended up paying extra for a checked luggage."
Pros: "They made up for some lost time in the air so we were just 20/30min later"
Cons: "Flight was delayed, almost missed connection"
Pros: "Overall everything was fine on this short Toronto to NY flight"
Pros: "Crew for this flight were great Best crew on a air canada flight ever They were pleasant professional and really made the flight a great flight"
Cons: "Again great great crew"
Pros: "It was a good flight."
Cons: "Property planes are very noisy."
Pros: "People were nice that worked the counter -helpful."
Cons: "The flight was delayed over an hr for no apparent reason. I was told the crew was having trouble getting there on time! What a joke that is...that delay caused all the other connecting flights to be missed. The end result was having to spend the night in Montreal and not arrive at my Boston destination until a day later. Many very irate passengers."
Pros: "The plane was clean, and comfortable. Air quality was better than I expected. The entertainment system is always a plus. Also, I really liked that my first bag was free. I'm not used to such courtesy from a company like Air Canada."
Cons: "Boarding by zones seems a bit classist. It makes more sense to have persons who need extra time board first, and then board everyone from the back of the plane to the front. That's how they did it when I was in Peru, and it was far more efficient. Moreover, I find it very irritating that Air Canada broadcasts commercials over the PA system while the plane taxis. It feels like a violation of my personal space, and it is not welcome. We can choose not to look at ads, but we can't choose not the hear them when they're broadcast in a public space."
Cons: "FLIGHT WAS EXTREMELY DELAYED"
Pros: "The front desk people at the Whitehorse Airport were great. They were working very hard and you could tell they cared about us."
Cons: "The people at the Vancouver airport and at the service desk were not as caring. It came across that we were a nuisance more than a customer. I also feel were were not given satisfactory compensation for the disruption in our trip, especially considering the billions in revenue Air Canada makes. We lost time and and money and we got "Sorry, that's all you get." Very disappointed, I will be sharing my terrible experience."
Cons: "My flight was canceled and then had to wait 8 hours till one was available. Lack of information sharing"
Pros: "Great flight. We did not have any food or entertainment"
Cons: "Boarding was s little slow"
Pros: "Attentive crew. Comfortable flight."
Cons: "Air handlers weren't working properly. Air was stuffy, and I ended up with an allergy attack about half way to Sydney."
Cons: "The ordeal with the luggage pick up and transfer to customs requiring us to actually exit and go through security again was totally aggravating."
Pros: "nice airport"
Cons: "No one told me I had to exit and enter via U.S. customs at Ottawa - so that was a near fail - figured it out with time but then the ongoing flight was delayed an hour anyway. Worst, I somehow left my passport on the plane or in Ottawa gate and air canada is just uncontactable- I think their chat and phone are outsourced to India - no useful information or help. Big nightmare for me. My fault perhaps but their singular refusal to help or communicate was terrible. Sad."
Pros: "It was comfortable"
Cons: "The wifi wasn't working"
Pros: "Everything fine"
Cons: "No complaints"
Cons: "Delayed flights flight"
Cons: "Flight was delayed"
Cons: "I had a very large man in the middle seat next to me. I was in the window seat. He leaked over into my seat which made it very uncomfortable especially when he fell asleep. I know the airlines can't do anything about this but he should pay for a larger seat."
Pros: "Once we got going, everything was great."
Cons: "2 hour delay on the plane due to mechanical issues."
Pros: "We landed in NYC -- although it was first announced as Dulles."
Cons: "This flight was on Canadian Air under the auspices of United. I was not allowed into the United Club lounge despite the fact that I had business class ticket. I was informed that a business class ticket isn't sufficient for using the lounge when flying domestic. It is only good when flying international. They call that customer service. I generally avoid domestic airlines because of the customer service. The flight attendants were not happy to serve you. It's a small flight but they didn't even offer a snack -- you had to ask for it. And then they brought over a small basket with nuts, chips, candy bars, and a muffin. I took a muffin and it stuck to the roof of my mouth -- very poor quality. When I asked for a snack the flight attendant replied cocktail or soft drink never saying whether or not a snack was available.. She said this a couple of times before I could repeat that I wanted a snack to which she replied you want something to drink with that. I've been on many short flights in Asia and they will deliver a full meal and you don't have to ask for it. There was no entertainment but United did send an email explaining how I could purchase entertainment to play on my own device."
Cons: "We were forced to use another airline and we landed in NYC about 5 hours later."
Pros: "Nothing. I didn't take the flight."
Cons: "They didn't get me to New York. Our original aircraft was stolen to use for another flight. So we needed to wait for another plane that wasn't due until 90 minutes after our scheduled departure. This second plane had maintainence issues. After 4 hours waiting I got on a Delta flight."
Cons: "The flight was slightly delayed on departure and arrival."
Cons: "Old plane----moldy and smelly."
Pros: "flight was fast"
Cons: "No media in-seat is frustrating."
Pros: "I got upgraded to first class and I was pleasantly surprised by the excellent service. Flight was on time. Crew was very nice. Food was great too."
Pros: "Outstanding service. On time very nice employees"
Cons: "No complaints at all."
Pros: "The crew did a good job with the sick woman."
Cons: "You better get rid of basic economy."
Pros: "My legs were very uncomfortable to sit"
Cons: "seats were too close"
Pros: "I enjoyed the comfortable seating"
Cons: "I prefer an entertainment console and monitor in the seat in front of me."
Cons: "Very scary flight"
Pros: "Luggage storage was large"
Cons: "Metal rails of seat in front and couldnt fit carryon below seat in front, bcharge for entertainment"
Cons: "Delays, no tv, uncomfortable seats"
Pros: "The crews were accommodated"
Cons: "The flight was delayed on so many occasions."
Pros: "Seat was ok in stiffness and padding"
Cons: "Don't like sitting with my knees propped on the seat in front of me when I'm only 6' tall. feel like you could give a touch of extra legroom for times like when you want something out of your bag crammed below the seat and you have to jar your neck sideways to reach it and try not to be in your neighbors lap while doing it."
Pros: "Everything went smoothly"
Cons: "Good options are terrible"
Pros: "Excellent and content flight."
Cons: "No complaints"
Cons: "it was disgusting service. We never got to make it out to Denver. Our flights kept getting canceled even though we didn't buy tickets to be on stand by. Never flying with this company ever again!!!!!"
Pros: "Flight attendants were helpful, courteous, and welcoming."
Cons: "My seat didn't recline"
Cons: "Flight was delayed a few times , learned once i got to the airport flight was delayed .. and delayed 2 more times while on the plane .... They didnt know which way the bags were located ...(baggage claim or at the door way of exit of the plane )"
Pros: "Nice comfortable seating. Fell straight to sleep"
Pros: "Little- only plus was bulkhead seating but I was yelled at for having that when flight staff tried to take my seat."
Cons: "Rude staff, no help with my baby, flight attendant repeatedly yelled at me instead of simply talking to me like a Human. Check in attendants almost gave my seat away to a person with a dog, even though there were four other passengers without baby's flying. Then flight attendant yelled at me for "picking" the bulkhead seat- a seat that was given to me after united had taken my seat away earlier that day. I could go on and on. We won't be flying united again and I'm telling my friends with children to do the same."
Pros: "Pretzels is not enough I pay a lot to travel"
Pros: "It was great"
Cons: "There was no gate agent until about 6 minutes before the flight was scheduled to take off and when got there they were rude to customers and dismissive."
Pros: "The comfy seats"
Cons: "The fact that I had to pay to watch tv. Maybe people should have to pay for movies, but not for watching tv. Flights and till we takeoff can take a while. It would be nice to have some free entertainment. The plane was very hot when we were boarding."
Pros: "Boarding was a mess..."
Pros: "Comfortable seats and lots of leg room. I was not crowded at all. It was so nice to not feel cramped and to have plenty of room around me. It was one of the most comfortable flights I have experienced in years!"
Pros: "United spokesperson was able to get me on another flight out of O'hare. She was awesome."
Cons: "Nobody at the gate was helpful. They just kept saying check the board."
Pros: "The crew was friendly"
Cons: "I spent 4 hours waiting for a connecting flight the scheduled wait was 45 min"
Cons: "Everything! Even worse than my previous flight. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
Cons: "My flight from NY to Houston was delayed, then my flight from Houston to Austin was delayed, then was cancelled without any communication, leaving everyone on the flight stranded at the airport at 1.30am when we were supposed to leave at 8pm."
Cons: "There was confusion on where to go check luggage and what duty free items could be carried on board."
Cons: "Old plane. An almost two hour delay taking off once we had boarded the plane. Terrible in flight entertainment options. 30 minutes straight of turbulence just before and while landing."