Security wasn't too bad getting through
Provide blankets and a real breakfast
Easy boarding; attentive staff.
Booked through kayak. Flight originally said including baggage . Then i found out from the airline nothing was included it would cost 600 dollars for one bag there and back! So of course i wasnt going to do this or i would have gone for a better flight! Anyway kayak tolled me its not there responsibility its tje airline! Do i called the airline and they tolled me its kayak where you booked it responsibility!!! How useless . Dont book through third part
Pros: "Quick boarding"
Cons: "Flight attendant said there was no where to hang my suit, and the plane was soooo hot!"
Cons: "The seats were the most terrible seats I have ever experienced in all my years of flying. I'm a small person and even I couldn't get comfortable. The seats were curved in the wrong way and didn't recline enough for a 3 hour flight. The crew made the boarding and deplaning process worse by not paying attention to what was going on in the plane."
Cons: "Sat on runway for 45 minutes with no updates"
Cons: "Only bathroom on the plane was closed due to issues. Plane was cold and cramped."
Cons: "Flight was on an older CRJ 200, which was a little cramped and grungy-appearing."
Pros: "No problems"
Cons: "No issues"
Cons: "The United App for entertainment would not work. It kept closing. The cabin was cold."
Pros: "The crew was ok. The seats were far from comfortable."
Cons: "The seats were so close together and did not recline to a comfortable position at all and to be a flight over 2 hours is just plain ridiculous! I will definitely be putting United on my list with Spirit from now on. Choosing either of them for such discomfort versus price savings is not worth it!"
Cons: "Cabin temperature was set too high that caused dryness"
Cons: "Charge for baggage. Pretzels - ugh!"
Pros: "The other passengers were understanding and patient."
Cons: "The crew was inattentive and in accommodating. A little water would’ve been nice."
Pros: "Having a nice breakfast at Ruby's in between flights. Houston is a beautiful airport. When my sciatica got too painful from dragging my baggage allover the airports, United instantly got me setup with a wheelchair and a very helpful person that made everything more bearable. The food was overpriced but good."
Cons: "The long walks between domestic and international terminals. and broken people movers. Houston is huuuuuuuge!"
Cons: "No entertainment on this flight"
Pros: "It was on time and the staff were excellent"
Cons: "Like everything"
Pros: "I paid for extra space and it satisfy my needs."
Cons: "The personnel service during the flight was mediocre. In my opinion they don’t know what is customer satisfaction. They have to show that they like what they do with a simple smile. They are not doing the customer a favor . That is their job a good customer satisfaction"
Pros: "Crew. Entertainment. Food. Leg room was a bit longer than usual."
Cons: "I was unable to pre-order a kosher meal through the web site. Customer service could barely write in legible English and in essence told me to take a hike. Flight was bumpy both ways for quite a while. What's the point of giving me a boarding pass in Tel Aviv if I need to go to the United transfer counter in Brussels and go through the process again, including a TSA (friendly) interrogation?"
Pros: "The flight was fine. We were delayed 4 hours. We arrived in wash DC at 1:45am when we expected to land at 9:20pm. What we did not like was the lack of information about the pending flight. We could have rescheduled with better information."
Cons: "The light above my seat did not work so reading was a challenge"
Pros: "Flight crew was polite"
Cons: "Took forever to board and exit the plane"
Pros: "On time, easy boarding. Good storage room for carry-on luggage. Clean, great new aircraft."
Cons: "Not enough beverages served during long flight."
Pros: "Quick easy trip"
Cons: "I couldn't put my Cary on luggage in cabin.."
Pros: "Good coverage help at ticket kiosks. Flight crew and attendants were attentive during flight in the area of the plane I observed. Good use of lemon sorbet to finish off dinner."
Cons: "An hour Delay in getting plane ready for boarding this was not due to any weather issue that could be observed. Pasta did not look appetizing and appeared too large of pasta and too much cheese to break into mouthfuls with a fork easily.There was a small amount of lettuce without a dressing and some cooked quinoa like grain next it I did not understand what the cooks were trying to do with. Seat is uncomfortable for tall passengers such as myself at 6'5". Important to bring neck support. I had brought one but it was not stiff enough to offer good support. It also would have been a nice touch for writing implements of one sort or another to have been passed out to complete the board card that needed to be filled when entering U.K."
Pros: "All went well on on time and service was good."
Pros: "The price was right! For a one way ticket in the summer I can't complain."
Cons: "Flight was delayed which was fine because it wasn't their fault. However, they cram waaaaay too many seats into the planes. A small turboprop has more space!"
Cons: "Layoverof 3 hours"
Pros: "The only thing I liked was the fact that there were chargers between the seats"
Cons: "My flight was delayed for 2 hours due to a "maintenance/paperwork" issue. Because of this I missed my connecting flight to Tampa and was rescheduled but now I must fly yo Newark and then to Tampa. My trip will be completed 12 hours later than originally intended and as such my plans have been upset as well as my self. I will not be flying united ever again after this trip."
Cons: "Food was not good"
Pros: "The plane was not very full...that made the experience so nice. All passengers were there early and boarded quickly allowing us to leave the ground ahead of schedule. They offer entertainment using their app on your phone or notepad."
Pros: "I originally self checked in for my delayed flight from Boston to Newark, but forgot to add TSA pre check. I went to ask an agent if she could add it, which she very kindly did. She also offered and put me on an earlier flight, which made my day! Thank you!"
Pros: "It was a good flight and for a great prize"
Pros: "How they captain kept us informed and updated frequently. About flight, weather, turbulence. Overall great flight, smooth, free entertainment."
Cons: "I thought the crew was rude and unattentive."
Pros: "The flight was rerouted due to the blizzard, but the staff made it very pleasant and easy to make it to my destination on time."
Pros: "On-time departure from Cancun but early arrival in Denver (relatively mild jet stream?). Otherwise, fairly typical United cattle carrier."
Pros: "Everything was perfect - the pretzel packs looked like they were from 2007 and stale but I don't care about that. The pilots landing there and back were like we landed on clouds - not a single bump or jolt. The flights left on time and arrived early. The staff at gate and plane were so helpful and happy and knew how to do their jobs and not opposed to doing it with a smile. I have flown over the world and these two flights on united were the best."
Cons: "The important things were perfect - the pretzels were stale but who really cares about pretzels! The pilot is the most important and they were great!"
Pros: "Enough time to walk from gate to gate."
Cons: "Had to pay for wifi while waiting."
Pros: "Nice staff, smooth flight"
Cons: "No snacks offered on any of my 4 flights. Had to ask. Paying for in flight tv, seriously? $25 bag charge each way for a flight that was already over priced compared to delta. Tiny, uncomfortable plane for a 3 hour flight No plan to fly United again"
Cons: "I had a terrible backache by the time we arrived in NJ. You need more leg room."
Pros: "Flight from sfo to london didnot have personal tvs & the main tv didnot work well. London to SFO there were personal tvs but mine didnot work at all. Th flight attendants could not fix it i guess. It kept freezing every movie i started. 10 hrs of flight was very boring."
Pros: "Seat space OK for economy class experienced crew"
Cons: "Transit time less than 1 hour. last on plane for seating (wheelchair customer) Not enough bathrooms in econ class"
Pros: "Part of personal device show of "By the Sea""
Cons: "San Fran to BWI unable to view end. Hubby watched Olympics I refused to pay for two devices."
Pros: "The staff was friendly and accommodating. The flight was smooth."
Cons: "Payed to upgrade seat was not comfortable and person next to me kept moving onto my side. Flight was 2 hours late so I missed my connection and had a terrible time to find a flight home. United staff was not helpful and kept telling me to go somewhere else for help. No food was served only tiny packet of way too spicy pretzels. Sat on the runway for an hour. Flight crew said 15 min and it was much longer. Crew seemed to be really confused."
Pros: "The United App is a must. Having so many movie and tv options made the flight breeze by."
Cons: "The cabin was so uncomfortably hot. After passing by a second time with the drink cart, there was still another two hours left on our 4.5 hour flight. I hit the button to request a flight attendant, and after 15 minutes, one finally answered. I asked for water, and they stood over me while I drank it so they could trash the cup."
Pros: "Gate agent was nice and efficient"
Cons: "Flight attendants were lazy and boarding process sucks. Southwest is much better."
Pros: "Very professional crews"
Cons: "Missing entertainment only which is not a big deal."