Pros: "Both of my flights were on time which i know sounds basic but all of the flights i’ve catched from SJO to X were late and this time my connection in Panama was only 1h15 and we got there earlier, so that was nice!"
Cons: "A bunch of seats were free and we were mostly sat all together (3 person next to each other).. With the covid situation i think it could be good to be more separate if possible"
Pros: "There was actually food on this very short flight! I liked that. Also I didn't have to pay to pick a seat upon check-in which was nice."
Cons: "The food was decent but my return flight was better."
Pros: "From IAD airport the flight was on time, however in Panama airport Copa delay the flight for 8 hrs and made us sleep in the airport."
Cons: "Have better customer service and not change the flight 24 hrs before."
Cons: "Don’t feed us breakfast 1 hour into a international flight at 3 AM. Wait until it gets closer to landing."
Cons: "I paid for and reserved seats, but didn't get the seats I reserved"
Pros: "Crew was not aware of the drunken state of the 2 passengers sitting next to me . The 2 passengers got on the flight each with 2 beers . They finished it even before the flight took off . They then requested more drinks from the crew which they were given. I personally told one of the crew not to ser"
Cons: "Crew should have seen the passengers Mis behaving and refrained from giving alcohol to the 2 passengers"
Pros: "The flight was only an hour and a half yet we weee given a hot meal, a snack, and complimentary (alcoholic) beverages. Boarding was organized and timely, the crew was friendly. Couldn’t have asked for more. Smoothest flight experience I’ve had in a while."
Cons: "Flight delayed 2 hrs, no details on change of gate, not listed on screens around airport and then over sold and two people had to get off. Absolute shambles"
Pros: "Nice crew and we left on time"
Cons: "No legroom whatsoever nice crew and we left on time"
Pros: "Left on time and arrived on time. I had an exit row seat and the legroom was excellent."
Cons: "The economy class meal was quite meager, but I guess I should be thankful that they served a meal on a 4.5 hour flight."
Cons: "Atenção aos passageiros. Voo atrasado além de mala extraviada. Sem notícias desde o dia 28/01."
Pros: "The crew was very professional and we the customers were very happy to have this team"
Cons: "None it was a great flight"
Pros: "The pilots were polite and arrived early at destination."
Cons: "Could provide a menu card, like every other airline. Instead of listing every single option to everyone on the plane. And maybe use bigger cups that hold more than 3-4 ounces?? Especially when the airport takes away peoples liquids (see below). Ridiculous. Not necessarily with flight, more with Lima airport “security” - they took away ALL bottled liquids more than 3 oz. AT THE GATE. Even bottled water purchased 20 feet from the gate. And they couldn’t explain why. Just got a bunch of shrugs. Why take sealed water purchased at their own airport away before an international 8+ hour flight???"
Pros: "Yes the crew was great and my veggie meal was great as well"
Cons: "The flight was delayed, I guess was not the airline fault"
Cons: "After getting off the shuttle to board the plane via stairs, men at the bottom and top of the stairs both stopped everyone and refused anyone to board. We were stuck on the tarmac for around 2-3 minutes. No entertainment options during the flight. No free food. Only water."
Pros: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Cons: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."
Cons: "I missed my flight because a connecting flight I booked with you all got canceled would I be able to get a refund or claim back"
Pros: "Nice space in the aircraft and the crew was really nice too."
Cons: "The delay was very tiring."
Pros: "Boarded and took off on time Free snacks and drinks"
Cons: "More leg room"
Cons: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"
Pros: "A crew member saw me struggling to walk and offered a wheelchair, explained to me that I would be met with one throughout my trip. Her name was Donna!! Problem occurred when we got to Dallas."
Cons: "Instead of circling in the sky, they could have had the pilot take the alternate route he eventually took anyway, in the first place. My family and I still don’t know if we’re going to get a flight to El Paso/ stand by. So much 4 seeing my armyson before he deploys, recipient time waisted over bad decisions on to of everything else, entitled woman on the plane insults me on the lane for no reason. The crew was amazing though."
Pros: "The price of the ticket was great."
Cons: "The flight was crowded, no overhead bin space from passengers putting coats and jackets in the bin instead of under their seats. I was in the middle seat between two large men breathing down on me while they slept. It was a nightmare. On a flight that long the seats shouldn’t be that close in proximity nor should larger passengers be allowed to sit in seats too small for their body type. That’s not discrimination that’s logical."
Pros: "Fast food service"
Cons: "Very narrow seats in coach. If you’re sitting next to a larger person expect to be crunched."
Cons: "I wish my booking came with a record locator for easy check in"
Pros: "They quickly rebooked us after cancelling our original flights"
Cons: "The British Airways experience was awful. American should be ashamed for selling that business class seat. The seats were confusing, uncomfortable, and tiny. I feel like I paid a full price rate for a stripped down and discounted product. Not flying BA ever again if I have a choice."
Pros: "The plane was very comfortable and clean. The seats were larger than those on other economy flights. In flight wi fi entertainment was great, as long as you have a device."
Cons: "The flight was delayed from 9:35 PM to 10:15. No announcements were made at the gate. We were all standing around (no seats left) and only had text or email notifications informing us. I overheard crew say it was entirely avoidable, and the fault of some crew that weren't at the right place on time"
Pros: "The flight was not even 1/3 full, which made everything easy. Was able to find a spot for my bad above my seat. The seats next to me were to empty, so that added benefit through out the flight. The in flight entertainment on the app is a not annoying if you don't download it first but there's a work around if you know it."
Cons: "Minimal food selection."
Pros: "Entertainment options."
Cons: "This new low life category where you cannot even pay to be treated like a human."
Pros: "The flights were on time and the staff was very friendly."
Pros: "What you expect from an internal US flight: no food, crowded flight, cramped seats. I have come to expect two things - arrive on time and arrive safely. The good, we arrived safely."
Cons: "Pulled away from gate and sat on tarmac for over an hour while technical difficulties fixed. We should not have boarded until plane was ready. We arrived over one hour late and just made connecting flight. Our luggage was not so fortunate."
Everything else was good it would have been better if they served food considering it was a late night flight
Pressed the call button and it took 20+ minutes for anyone to notice. My girlfriend has a nosebleed and bled on her white shirt. Staff did not even apologize. Staff also did not follow proper protocols, allowing the row in front of us to be reclined the entire flight, including takeoff and landing. Horrible experience
Very rushed and stressful Transfer at Pearson. Baggage delayed, I have been advised is coming, but not sure when.
Pros: "comfortable but tight squeeze, flight was short so no problem but my husband is 6' 2""
Cons: "they did the best, were polite, helpful other AC flights taken, this was probably the best"
Pros: "Crew was responsive"
Cons: "Late departure, sitting on the tarmack for hours, most uncomfortable seats"
Pros: "The seat is reasonably comfortable. One of the flight attendants was full of smiles and very friendly, which was so nice."
Cons: "The audio jack for the entertainment system was not working. The food was basically only a cup of beverage and mini pretzels."
Pros: "The in flight attendants were very helpful and attentive. Boarding was quick and organized."
Cons: "The entertainment system didn’t work well to start, and then stopped working altogether 2 hours into a 5hr flight. The staff tried to fix it and were very apologetic, which made up for it. The seats were a little too hard for me. I was pretty sore by the end of the trip."
Pros: "great plane, friendly crew, comfortable seats"
Cons: "on a long 5 hour flight I would've liked a more frequent beverage service - we had to wait til end of flight for an additonal cup of tea"
Pros: "My 15 minute nap"
Cons: "The male crew member seemed to be having a rough day."
Cons: "poor entertainment choices. Reading lights didn't work. I traveled with my wife, we were unable to read because reading lights didn't work."
Cons: "Advertised fare I purchase was for economy, where I would have a checked back and be able to pick my seat. I found out the day before that the airline wasn't offering either, even though I paid for it."
Pros: "The crew was nice once we got going - after 1.5 hr delay, not due to weather. The delay was per United's Capacity restrictions on a smaller plane: a 737. They kept giving offers to fly tomorrow, starting at $500 and when it got up to $2000, people really responded. Then, after another delay: gone"
Cons: "Communication was miserable. The UA workers tried, but really looked like they didn't understand what was happening. Too bad: wasted time."
Pros: "It has Directv"
Cons: "The landing was terrible, the airplane bounced very high as soon as it touched the ground"
Pros: "Since it was an empty flight, I was able to spread out a bit."
Cons: "No entertainment. WiFi sucks."
Cons: "Would love to see an upgrade on snacks that are given out."
Pros: "This was a United flight. Not ANA. The flight to Tokyo was ANA and was a very good, full service flight."
Cons: "United is a joke in Every way. The plane wasn't clean, food was gross, service was non-existent."
Pros: "The crew...they were extra nice...keep it up !"
Cons: "I was booked to fly on a lufthansa...but ended up flying United. Paid $ 288 and upgraded to Economy Plus...I thing it was not worth the money. Next time I will travel First Class or Business, either on Delta or Lufthansa"
Pros: "Crew was courteous and food and snacks were good."
Cons: "By the time I got to my seat all overhead bins by my seat were all full so I had to take my carryon towards middle of the plane to place it in an overhead bin. I also had to remember to write down the number of that bin so I could retrieve my carryon at the end of my flight.Toilet was not very clean."
Pros: "I no longer expect tolerable so that was nice"
Cons: "No food available by the time I ordered. Entertainment was not working unless I had downloaded the app. Battery life limits entertainment"
Pros: "On time departure and arrive"
Cons: "No much variety of movies and tv shows to watch"