Entertainment system is old. Food can be tastier Need to provide toothbrush and toothpaste at least when asked.
I pre-ordered my meal and did not receive it. The seats are very old, uncomfortable and dirty. The crew was excellent and made my stay on board comfortable and enjoyable.
The flight was ok, the flight attendants were lovely, the movies were good, the food was ok, and I am just sad because my luggage didn't arrive with me in Iasi because the flight from Vancouver to Frankfurt was delayed and then I barely made the rest of my flights. Also, there was no real support once I got off each of the flights. There was nobody to ask about gate or where to be and for example when I got off in Vienna to catch the flight to Iasi there was no screen where I could read the gate and time of departure of the plane. I was going crazy trying to find the plane to Iasi and I barely made it. When my luggage finally arrived home it was broken. The handle was completely broken and that was not so good. I am in a visit here, in Romania, and I will have to buy a new luggage.
We were disappointed not to be able to buy out preferred seat from date of my original booking, which was about 40 days before the trip. When we arrived in Hannover on the Oct 10 I tried every day and the weed site said I have to wait until ck in, did that and still was not able to. Get to the airport and out seats were separate from each other. The crew was able to get seats together, was not the most comfortable. Don’t understand why this happened.
Connecting from Germany with not enough time to go thru TSA and security so many times. Kayak or whomever doesn’t leave you enough time between flights. I made it with 5 min before my zone was called. Too stressful
Very disappointed. None of the bags from Newark & Toronto flight were loaded onto connecting flight to Mumbai. And yet, no announcement during the flight. No placard near the luggage carousel in Mumbai. Absolute mayhem at Lufthansa lost & found counter. Each agent taking 20 minutes to record each incident. Stood in line for more than 1 hour, after suffering through a 8 hour flight.
Terrible. Had to go through customs and pick up our luggage. Then they said we couldn't make our connecting flight to MKE when we had 35min before takeoff. There were no other flights out on any airline so we would've had to spend the night at ORD. We were able to get a ride to MKE at our expense instead. Ridiculous that they would not allow us to try to make the flight, which we would have. Assuming rechecking the luggage was the problem. They should not have listed this as a viable connecting flight if there was no chance in making it. There was 4 people in our party.
The flight crew, the on-plane service, and the food were fine. The seats lacked cushioning and were uncomfortable compared to other planes from recent flights. The plane was initially delayed one hour and that expanded to 1.5 hours. When we boarded, there was insufficient room for our carry-on bags, which added more time to disembarking from the plane. It appeared the Air Canada staff or the Toronto Airport staff were less than competent to handle whatever the issue was that caused the delays, which was never communicated.
Crew had connection details for only 2 other flights and gave less than empathetic guidance.
Boarding was haphazard after people with small children or walking difficulties
