Book Alamo car rentals in Santo Domingo

Reviews for Alamo in Santo Domingo

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Wonderful

4

Very good

3

Good

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Okay

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Fair

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Mediocre

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customer servicegreat service

10.0

What we liked is that when we had a flat tire, Alamo replaced our car quickly. What could have been better is that a representative works have been at the counter when we arrived. Over-all a great experience!Reviewed 9 Oct. 2022

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2.0

the type of vehicle waiting for me based on the number of suitcases was not acceptable. Just because my flight was delayed. They dont have nice size vehicles as advertised on their site . I would not use this site again or ALAMO . Customer service sent us outside of the airport and we got a compact car when I paid for a full size SUV, I was delivered a day later a nissan X trail and no one could fit on the third seat ... My vacation was not enjoyable due to the type of vehicle I was stucked with . I expected a full size SUV and I got a mini SUV we could not visit all the places we wanted to .Reviewed 31 Mar. 2022

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8.0

The staff was very friendly and we ended up with a great car. However, pickup and dropoff each took 1.5 hours with only one other person in line ahead of us. The process needs to be streamlined better; there's no reason it should take that long to print out and sign documents.Reviewed 27 Mar. 2022

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8.0

Everything okReviewed 9 Jan. 2022

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10.0

Great costumer service, great price also.Reviewed 18 Oct. 2021

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10.0

Employees are very courteous and very professional. Benjamin and Ramona were great. Facilities are outdoors for pickup and drop-off. It is uncomfortable for clients and employees. Airport authorities must invest in proper facilities in a country that is otherwise geared for tourism and other business.Reviewed 7 Oct. 2021

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8.0

Pros:The drop off was extremely easy and the staff very professional. I was very happy with the taxi offer.Cons:I was a bit surprised by the additional $500 deposit at the pickup location. The deposit was almost 250% more than the cost of the rental car itself - which only totaled $201. It would have been a little more comforting to know that this extra amount was required prior to arriving at the location. Knowing at booking allows for precise budgeting for the trip.Reviewed 8 Apr. 2021

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10.0

Pros:Alexander service was amazing, very good customer service skills.Cons:New cars, should have digital screens.Reviewed 21 Dec. 2020

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2.0

Pros:I didn’t like anything.., When I got there, they told me that they didn’t recognize the insurance that I paid before I got there. Then, they increased the car prices and wanted to get the insurance from them for a lot of money, then another $500 down in case something happened... My question was how they can make people pay all that money for a liability insuranceReviewed 25 Mar. 2020

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2.0

Pros:Nothing, the customer service sucked! My reservations were canceled due to time difference that I was not made aware of when booking plus they did not problem solve were very dismissive and said they had No cars at all.Cons:Customer service could have advised about the time difference plus the hold of vehicles. I should have been guided to other rental companies that would have given me a better deal. I had to figure it all out by myself. They guys there suck big time.Reviewed 15 Feb. 2020

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2.0

Cons:We have paid but didn’t get a car! They rented out from under us. We were a day late due to a reschedule implemented by American Airlines. When we called to tell them when we would be picking it up, the lady hung up on us twice, we couldn’t get thru several times and finally we got a hold of someone who told us they rented it and had no more cars available. We need this rental credited back to us. ThanksReviewed 10 Feb. 2020

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2.0

Pros:Nothing!!!!!! They have no cars available, in any class or shape. No notification was made to me about this prior to arrival. We had no vehicle and they offer no alternative. Had to use another company on my own and ended up paying almost double for a rental. Horrible service! On the Dominican Republic all they care is about money! The level of satisfactory customer service is zero!!!!!!Reviewed 6 Feb. 2020

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• Has the Alamo rental car policy in Santo Domingo changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Alamo will continually update its policies accordingly. Please contact Alamo directly for the latest information. You can find up-to-date information on the coronavirus response of Alamo here: Coronavirus (COVID-19) update from Alamo

• What is the most popular rental car from Alamo in Santo Domingo?

  Intermediate (Kia Sportage or similar) is the most frequently booked rental car type from Alamo in Santo Domingo.

• How many car rental locations does Alamo have in Santo Domingo?

  Alamo has 6 rental locations in Santo Domingo. Take a look at our Alamo rental location map to find the best rental cars near you.

• Does Alamo have a car rental location at the airport: Las Americas airport (SDQ)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Las Americas airport (SDQ)?

  Yes