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8.0
Gas tank was empty upon pick up and car smelled like smoke.Reviewed 14 Mar. 2023
review from![kayak]()
4.0
Car hire was extortionate! Don't gouge cutomers at the airport. Then I get a car whose battery didn't work so had 3 days without a car. Ended up being replaced in Springfield (grumpy male served me) with a dirty car. Boston staff were courteous and helpful and refunded the three days. But overall it was genuinely the worst car rental experience I've ever had.Reviewed 24 Feb. 2023
review from![cheapflights]()
4.0
The car was given to me with only 3/4 of a tank of gas, and it desperately needed a brake job. The breaking was unsafe.Reviewed 12 Nov. 2022
review from![kayak]()
10.0
Car was in excellent condition and the staff was friendly and helpful. Will definitely rent from Budget again!Reviewed 3 Nov. 2022
review from![kayak]()
8.0
Not easy to find because there is a lack of signageReviewed 30 Oct. 2022
review from![kayak]()
2.0
Staff did not have our vehicle ready upon pick up which delayed us by 45 minutes. Very unorganized. The correct vehicle was not in the designated customer pick-up parking space.Reviewed 23 Oct. 2022
review from![kayak]()
10.0
The Kia Sorento I rented was fun to drive and had great gas mileage (ave 42 mpg). Very nice carReviewed 19 Oct. 2022
review from![kayak]()
6.0
Kayak did not make it clear the opening hours of this location, which caused real issues when flight to Boston arrived late. Budget worked things out for us but wish Kayak information was clearer.Reviewed 17 Oct. 2022
review from![kayak]()
4.0
The Budget Rental on 270 Atlantic avenue in Boston does not provide an airport courtesy ride. Customers using this facility must be prepared to ride a cab or Uber to this location. The rental had less than half tank of gas. Most rental companies I have used normally provide a full tank of gas and the vehicle is returned with a full tank.Reviewed 11 Oct. 2022
review from![kayak]()
2.0
Car was good and clean. The service desk at pickup point tried to sell as muss additionales (insurances, e-toll, …) as possible even though it was obvious that we wouldn’t need themReviewed 8 Oct. 2022
review from![kayak]()
2.0
Rented a car to drive from Boston to South Carolina- 1st car got said “maintenance needed” when we started it-exchanged it. 2nd car- start it “oil changed needed” and the “key fob not detected” flashed when it started- already wasted 40 minutes so decided to take it. Exiting the parking lot we heard strange noises coming from the passenger front, we decide to exchange this car, but we have to drive a bit to get back to the return area. We are at the set of lights and the car dies! We get it started again, return it- get the 3rd car - it’s filthy. Hasn’t been cleaned- still has the previous renters paperwork and trash in it. We just took it- we were by now running an hour and a half behind schedule. The return was not as bad, but severely understaffed and people were waiting 45+ minutes for their cars.Reviewed 6 Oct. 2022
review from![cheapflights]()
6.0
It took over 45 minutes to move through the reservation line and pick up the vehicle. Once we did, the vehicle was clean and ready for use. Drop off went much better.Reviewed 5 Oct. 2022
review from![kayak]()