Book Hertz car rentals in Boston

Cons: Worst hidden fees of them all. Will never rent again.

Cons: Picking up the car was a nightmare. The line at the Hertz counter was at least 20 peope deep at all times, while all of the other rental companies were breezing through short lines. Only one of Hertz's three self help kiosks was working and it took forever. Once I finally got my contract, there were no compact cars available in the garage. I waited with a few other customers for another ten minutes before a Hertz employee let us have economy cars. In total it took over an hour for me to get my car. A few days later, I noticed on my credit card statement that I was charged an additional $95. I called Hertz and they explained it was for gas, which they charged at $9.99 per gallon. I explained I had opted for prepay, and that if I had known the prepay option didn't go through I would have filled my tank before dropping off the car. They stated that the prepay option was not indicated on my contract, even though I told the woman at Hertz at the time of rental that I wanted to prepay. the idea that I was supposed to stand there and read the entire contract to make sure it matched my conversation with the Hertz employee after we spoke, after waiting 45 minutes at that point and with a line of people behind me, is ridiculous. I assumed when I said "yes, I want to prepay" and the woman said "ok" that it would have been indicated in the contract. But the customer service staff at Hertz was very unsympathetic. I have rented cars many times before and this was my worst car rental experience. With all the other rental companies out there, I will no longer be renting from Hertz.

Cons: The process was a little confusing.

Cons: There was almost a violent mob at this Boston Logan location- about 10 of us were stuck in line for nearly two hours just to pick up our pre-paid vehicles! Unreal. What's more, it was late at night, and this caused a whole other headache as I missed my hotel checkin window. Really just astoundingly terrible service.

Cons: Every rental car I get seems to be haphazardly cleaned. Booked a Jeep (or something similar) and got stuck with a Subaru Forester. It is not similar. Having to pay $4/5 a day for an EzPass sensor in the car is rediculous when you HAVE to have one in Massachusetts because they don't accept cash.

Cons: Made me jump through hoops to use a debit card, then never asked me for the additional required identification which I didn't want to travel with in the first place. Ran my information through EQUIFAX who's now been hacked and my data could be anywhere. My quoted price ended up more than doubling before all was said and done, AND they had the gall to place a $200 hold on top. If that's your practice, fine. But NOWHERE was I ever alerted of this. Not on the website purchasing. Not at the counter. Two separate reps hung up on me over the phone attempting to resolve what had happened. I would never suffer such awful and dismissive customer practices. Save yourself some money and a headache a look elsewhere for your next rental.

Cons: They didn't have a car for me. I needed an 8 passenger. I want my money back.

Cons: They moved location into a Sheraton hotel. Had to ask businesses in area where they had moved. No signage. At drop off there was no one working the desk. Just a sign saying they'd be back in 30 m and to complete a form and drop off with hotel valet. We never could find the "form".

Cons: Left me stranded in Allston. Thought I was getting a Rental Car at Logan Airport . When I finally got there for my pickup of 6:00pm found out they closed at 6:00pm . Why would they book a rental when they closed. Spent $63.00 on an Uber to Worcester .

Cons: Quoted price was about 100$ for two days, the final receipt at the drop-off read more than 130$ because various fees have been added without prior announcement!!! The website link provided that should explain the fees did not provide any information about the fees on the receipt. Having had this experience I will choose a different rental provider next time!!

Cons: When I return a car I want them to inspect it, give me a receipt, and close the rental. I want it closed before I walk away so I don't get blamed for damage that might happen after I drop it off. Hertz Boston wants you to leave the car and they inspect it after you have walked away. This would make it easy for them to claim you returned the car with damage. Not good!

Cons: The windshield needed a deep scrub because when it was pouring rain on the highway, even with the wipers going as fast as they can, the water just smeared across the windshield instead of beading up. Made visibility a bit rough- so glad it wasn't a long storm, but needs to be fixed before there is a big storm.

Cons: See brief above re an hour to get car when no wait line and same car assigned to 2 families and inside was dirty with candy on floor in multiple places.

Cons: We prepaid, and yet were kept waiting for over an hour after the scheduled pickup time before the car was ready.

Cons: I understand that Boston area taxes and fees are very high, but a hundred bucks plus per day (all in) still feels like a lot of money just to have the convenience of a car.

Cons: --

Cons: The pick up took way too long and a bit disorganized.

Cons: Insurance is too expensive.

Cons: the customer service was horrible and there was no options of different vehicles

Cons: I didn't get to rent the vehicle as Hertz had me on a Do Not Rent List that I wasn't aware of, and was caused due to a billing issue with my company (they were sending it to the incorrect address). I was not able to rent the vehicle, and the people at the local branch were completely useless. They were completely unwilling to find a solution so I could rent a car. They told me to call the Do Not Rent hotline that is closed on the weekends. They didn't offer me anything else to try and find a solution.

Cons: Had to wait a half hour to get car.

Cons: I felt like the car was just okay for the cost. I understand there was high demand in the area this particular weekend and that probably had something to do with it, but more affordable prices would have been nice.

Cons: The person running the Allston branch. Everything was very difficult.

Cons: I paid $220 during the online reservation before the pickup, then come to the service desk to find that I need to pay an additional $140 for basic bumper to bumper coverage and state taxes. $360 to rent a simple compact car for two days is an absolutely ridiculous price when other options such as Uber and Lyft are much cheaper and more convenient in larger cities, and I will no longer be using Hertz for my business travel. Update your business model, or be left in the dust.

Cons: That to have a spouse drive they charged more when other rental companies don't charge a spouse as a second driver.

Cons: Closes at 6pm, causing me to change my flight to get there in time

Cons: I am quite angry about the predatory selling practices and results of my reservation and intend to file complaints with Hertz, carrentals.com, and the better business bureau. I explicitly requested a rental from Boston Logan international airport, no doubt. While I acknowledge that the receipt of my order confirmed a reservation for Allston, as a traveler, I had no way of recognizing that I was purchasing a reservation for a different location than I had requested, since at no point was I given an indication that "hey we found a nearby location with a lower rate" nor has I indicated I was interested in other locations, as is the practice with flights. Instead, I was completely duped into creating a travel itinerary that I couldn't afford, and a reservation at a location that I was unable to get to. I planned this trip with a budget in mind, and was left with no option other than to upgrade and double the cost of my vehicle rental at the point of pickup least I be stranded with no mode of transportation. For me in this particular instance, it was an ugly ending to a successful and very carefully orchestrated day of extremely challenging travel, flying alone with my two year old daughter, one month old son, large double stroller, two carseats, and an oversize hardtop suitcase. It was physically impossible for me to retrieve my vehicle registration at the location my reservation had been made for. My only option was to pay more than twice the cost and spend an hour on the phone with Hertz Intentional, resulting in missing more than half of the event which I had spend extra money purchasing an earlier flight to attend. For a number of reasons, I find this practice to be predatory in nature and an industry practice which has become standard and, left unchecked, leaves room for individuals to be left with no recourse other than to pony up money which, when factored into my travel planning, is likely to have prevented me from choosing to make this trip. Instead I am an extra $250 in debt and spent an extra $125 on a flight to attend an event I basically missed. Here are the problems I see and why u believe Kayak has the responsibility and ability to address these concerns: -The desk agent told me "this happens all the time." This indicates that, at the very least, this happens to dozens of travelers access the country every day. -This also indicates that at some level, Hertz and other rental companies are aware that this is happening, but they refuse to honor the quoted price nor make any concession or accommodation to make it work for the traveler. -The car rental company and the third party vendor are both reaping the financial reward while passing the buck on the blame, both to each other and to the victimized traveler. -You would never attempt to book a traveler for a flight to or from a different airport without making explicit acknowledgement of the change in location. Why is it ok to do this with a rental car? -Kayak should set the standard as thereputablethirdpartyvendoriseemtohaverunoutifroombuthavemoretosay

Cons: yes, summer will increase use of rentals but charging double+ is just going to be seen as gouging. There's got to be a better solution to not anger your base.

Cons: In the ticket, we could dropoff the car at the garage at 11 PM. But, when we were actually there, the garage door was closed. So we had to return the car at the office in the nearest airport with extra charge for returning late.

Cons: Steering wheel adjusted up and down but not in and out for folks with long legs. The front bumper on driverside was out a bit from the car. Not a good selection of this size vehicle.

Cons: The garage seemed open to anyone to come by and perhaps mess with your car. This could pose a problem with your rental in the morning.

Cons: The car I've rented was clean inside, but very dusted on the exterior. It would have been nice if the car was taken to a car wash to clean the exterior.

Cons: The web site seemed to indicate that if I picked up the car at Park Plaza, I could return it at the airport. That's true, but there's an extra fee, which was a surprise.

Cons: Everything

Cons: Called a few days ahead to make a special request for an 8-passenger van, but when I arrived, they didn't have one. Luckily, someone happened to return a Kia Sorrento while I was standing in the office, so I grabbed that. Returning the car after hours was confusing--no clear entrance into the garage and no key drop.

Cons: The vehicle was prepaid, however debit cards could not be accepted. Although Hertz's general policy claims that debit cards may be accepted assuming certain criteria are met, there was no option to prove compliance with the aforementioned criteria.

Cons: They couldn't print my rental agreement at the counter and didn't receive the copy they emailed.

Cons: Having to return the car and go back to driving my own car.

Cons: I had initially reserved an SUV and was quoted approximately $350 USD to pick up in town. My flight was delayed long enough (nearly 4 hours!) that I wouldn't be able to pick up my initial reservation in town. In talking with the customer service representatives on the phone before my plane even took off, I could reserve a new car to be picked up at the airport, but I wasn't able to keep my original quote. The new price for an SUV was more than 3 times the original quote, so I opted for a midsize car which ended up being about $100 more than my original quote. I stand at 5'10" and when I got to my car, realized I barely fit behind the wheel of the car and the seat wouldn't move back any further. The car worked the way it was intended to, but I was not very comfortable behind the wheel. I was frustrated that an original quote through the same company could not be transferred to/from a different location.

Cons: Having to wait in line at the counter. Not much of a selection in my particular zone

Cons: Car was a little dirty. However, I suppose that can be expected as a result of chemicals used on roads in the New England area.

Cons: Didn't get a jeep - "oh there will be a huge wait" guy at the counter says at 9:15pm. Instead he gives me a choice of 4 full size sedans. Fine. Then, I return the car - early (7am instead of 2pm), with a full tank of gas. I get home and they've charged me an additional 28.75 over what KAYAK charged me already for the full rental. wtf?

Cons: Always more expensive than i wish!

Cons: Checking in was slow and check out was rude.

Cons: Two agents and two customers ahead of me => nine minutes wait... OTOH I was done in four minutes.

Cons: The electronic visual advice was not as good - suggestion was to look for your own car.

Cons: Hertz didn't have cars available to honor the reservation. Rather than apologizing and trying to find a solution they were simply rude. I won't ever use them again

Cons: I returned the car in the evening and never received an email that my rental had been closed out, and then received 50$ extra in charges by the morning. In the end I called the main customer service to clarify but it took a few days. The pickup also took longer than it should have with them taking more than one person waiting behind me because they were part of a rewards program.

Cons: had to wait for my car at pick-up. at drop off no one at the Hertz office. drop key in over night box and never received a receipt. called drop off location and said they didn't see the car there.

Cons: When I did a search for a rental, I searched for a rental from the Boston airport. I found a good price that was comparable to the others, but still lowest, so I reserved it. When I arrived to the rental counter at the Boston airport, I was told that my rental reservation was for a location that is in the middle of Boston, very far away, and they couldn't help me, other than renting me a car for a much higher price than what I had reserved it for. Or I could take a taxi for about $30 to it. I decided to rent from another company.

Cons: Had to go off airport to get one way rental with hertz

Cons: Reservation couldn't be found in the mobile app could not walk to the car 30 minutes at the desk

Cons: Customer service & friendliness was definitely lacking

Cons: Hertz checkin SLOW..... When I approached the checkin line to get a car, 2 agents were busy. After waiting over 10 mins while they tried to sell the renter at the counter upgraded cars and every possible option, the transaction was completed ... and the agent LEFT THE COUNTER FOR A BREAK even tho there were now 4 others in line!!! The 1 agent still on duty was STILL in the process of servicing the same customer they had been servicing when I first approached. After another 10 minutes waiting, a new agent sat down and I was able to get my car and proceed. I was not informed that Hertz FORCES acceptance of insurance unless you can PROVD you have alternate coverage by showing your own auto policy!! Who carries THEIR OWN AUTO POLICY on vacation and renting a car???!!!??? This is ridiculous. Finally got a car and agent indicated I HAD TO use their 'never lost' device for phone service-- another fee AND was not hands free!!! As this is ILLEGAL DRIVING in Massachusetts, I refused!!! Hertz needs to get their act together and be more customer focused as opposed to fee thieves. I will use Kayak, but will NOT choose Hertz ever again.

Cons: I didn't like that my wife whose rental it was was given a car without washer fluid and tires that were inflated from 8-10 pounds. I contacted Hertz twice and was told by agents to bring it up when I turn the rental in. That is not good enough for me; I think something should've been done then. I ended up contacting Hertz on line who, as I write this, is researching the case. I am most disappointed in Hertz. I thought they were number one but that may be from my memory of them in the 70s. I'll see how they handle these safety concerns and decide if I'll ever do business with them again.

Cons: I did not appreciate the fear inducing language used at the counter on delivery - deliberately saying that I'd be charge exorbitant rates for gas if it isn't completely full ... and pushing insurance with language indicating "then you will be responsible for the full value of the car".

Cons: Jacked up price. Rental center closed at same time I had requested pick up and Kayak didn't warn me about that. I had to get car the next morning instead of time I reserved.

Cons: The car was dirty, i didn t pay attenction and the gas was not full. The waiting time for pick up and drop off was very long. Bad experience

Cons: Everything was fine.

Cons: Car didn't ventilate properly. Snowstorm during my trip required me to move location of drop off and I was charged

Cons: I had to pick up the car in a different locale than it was reserved bc they had no cars. Costed me over an hr additional time. Also, car could have been cleaner, but no big deal.

Cons: I couldn't pick my own car. The first car I picked was dead. Myself and 2 employees tried multiple times and it wouldn't start after loading the car up and standing in the cold. So we went to my bext choice. We loaded it up and I even strapped in my car seat and yet again it wouldn't start! We tried a 3rd car with the same issue! At this point my 2 children and I were freezing and annoyed. By that time the employee chose the next car. He started it and it worked so we just went with it. It wasn't until I got to my destination and took out the key that I saw that it did not even have automatic locks. For my one-week vacation I had to deal with going around to the other side of the car to get out my three-year-old and then always had to go back to the other side to lock the car. It was the most inconvenient thing I've had to deal with ever and renting a car.

Cons: Nothing to do with Hertz. I just don't particularly like the Boston Airport car rental center. The bus is a pain to take. It's takes a little too long. The facility is too big. But that's a big city I guess.

Cons: Location of the Hertz.

Cons: Car was "Jeep or similar" but got a Kia, which was okay but less roomy and more boring. A/C also didn't work. Way too expensive even with small discount.

Cons: My car leaked water inside. $200 hold on card i wasn't previously warned about.

Cons: What I thought I was charged on the website was not the price at the counter you figured it out but it took me calling my credit card company and obviously this happens to a lot of people the clerk had told me that this happens often that's really something you guys should straighten out when you think you're paying 300 and they're asking you for 400 when you get to the counter it's very upsetting and you're tired after a long flight

Cons: Extremely poor experience. I missed my flight, was stranded at the airport and they refused to take my debit card, said cc only!! The black woman at the counter was sarcastic and snarky. I don't recall her name but my encounter occurred on 10/24 at 12 noon at Logan airport in Boston. I'm very disgusted it took hours to find another car from a competitor instead, which costed nearly double the amount. I will never do business with Hertz ever again due to this horrible experience.

Cons: Returning car empty

Cons: I left a small wallet with my drivers license and a credit card in the car upon return. I have attempted to call the Logan desk more than a dozen times and no one ever answers the phone. I have called the main 800 numbers and when they tried to transfer me to Logan I was cut off. I will not rent from Hertz at Logan again. This was terrible Customer Service!

Cons: Car was dirty, service was poor, and the experience was not pleasant. I'll probably never rent from and off/site location again. If it's not at the airport I'll pass.

Cons: The tax amounts were very different when we reached Hertz to pick up the car, compared to the amount sent by email in the Kayak confirmation. The Hertz car itself was a hatchback and not a sedan, as advertised. The most unfortunate aspect is that at dropping off the car, I was charged an additional 290 dollars as part of the fare (no damages!). This was never shown in the Kayak booking. The car rental ended up being double the original cost advertised at booking in Kayak, which is extremely misleading on the part of Kayak. Hertz officers told us never to use sites like Kayak. I'm unimpressed by Hertz, but Kayak needs to reach out and address this if they want me to be a customer with them again.

Cons: Ordered full size car, received upgrade to small SUV (Jeep), comfort of ride not as good.

Cons: Friendly staff