Reviews for E-Z Rent-A-Car in Mississauga
- All reviews 100%
Based on 31 reviews
15 Nov 2017
Fake prices advertisement
Cons: The prices offered in the website are almost a half of the value charged when tou drop the car. I've never experienced such a disrespect in a car rental.
9 Nov 2017
Pros: Car was filthy and dented
6 Oct 2017
Cons: I didn't like that on the advertisement it says free mileage but when I went there they only give you 200 km a day
21 Sep 2017
Non unlimited mileage/ price does not include all mandatory fees
Pros: Fast pick up and delivery
Cons: That the booking was effective. Unlimited mileage and all mandatory taxes and insurances were included in final fee as booked.
20 Sep 2017
Cons: This is a scam company. They needed their insurance and would not run my credit. Will never do business with them again.
15 Sep 2017
BAD customer service from EZ car
Pros: The car itself
Cons: I was so disappointed by the service provided by EZ Car. The price at the end was 3 times what I signed for on Kayak.com The contract has been issued without giving me the final price and the person was attending another Customer on the phone why issuing the contrat. When I told them that I didn't want it they told me that the contract was already issued, and that I'd to pay 30 USD for cancellation. I wasn't pleased at all about that poor service. I won't recommand them, or only to avoid to go with them
6 Sep 2017
Cons: The worst customer service ever
19 Aug 2017
Cons: Car rental isn't located where all the other major rental car companies are. You need to make your way to the Vicount station via the monorail and then call them to pick you up. Once at their location they force you to buy their insurance even if you you have your own. That's how they initially make it seem like they're cheaper initially. Save yourself a headache and stay with the regular rental companies
22 Jul 2017
Cons: I rented a mustang GT from this place and when I went to the place they refused to give it to me because I was underaged. (I am 22 and not over 25) Kayak should not have let me rented this car if I was not allowed to have it in the first place. the clerks were nice and i ended up getting a honda civid 2017 but overall i am very disappointed
11 Feb 2017
Not full fill commitments
Pros: First week ok in extension on telephone they confirm same rate but charge on credit card double
16 Jan 2017
Pros: Very disrespectful. Price and insure are way different than they say it is. They cheat people.
10 Jan 2017
Pros: The shuttle runs every 30 minutes. And we are not informed of that. Consequently, we miss our flight.
30 Dec 2016
Scary, disorganized, weird place
Pros: Never. Again. Hands down worst car rental experience ever. Shuttle took us to these scary place and dropped us off across a flooded parking lot. Had to carry all our luggage across it. Huge line. Clerk took call Mundel Pi g us and yelled on phone for 25 minutes. People next to us checking into some weird hotel (/same counter) and only took cash. We were creeped out by the people and the various other "businesses" being run out of there. We cancelled our rental and used uber all weekend instead. Solo travellers should definitely avoid.
30 Dec 2016
Cons: They are difficult to reach by phone. They are in a difficult to get to. It takes forever to get a car. Never again.
15 Dec 2016
Cons: It took 40 minutes to get picked up by shuttle. Once I got to the office, they wanted to add more fees for instance after running my credit card for $500. The company did not disclose this when booking the car on line. They seemed very shady and untrustworthy. I declined the car and walked half a mile in the cold to find a taxi at 11:00 pm. I will never use this company again.
27 Nov 2016
Worst Experience Ever
Pros: The shuttle driver was nice.
Cons: There so much to discuss here, but here are a few of my main concerns: -It took me an hour and a half to rent this car. Getting to the offsite office from the airport requires numerous shuttle stops, waiting at an offsite pick up location, then a shuttle ride to the small and outdated office. -Customers are unable to waive rental car insurance despite being covered by a credit card (or other third party) -Car had scratches and I was expected to evaluate the condition outside in the high winds and snow -Price was not the cheapest after adding on the charges for insurance and the leg work involved in pick up/return. -Highly unorganized office and communication for pick up and drop off. -Staff at front desk was not friendly nor helpful. Learned my lesson here, stick with the established/mainstream rental car companies.
30 Sep 2016
Pros: The car was clean when we finally got it.
Cons: Counter agents need public relations training. The entire rental process took 90 minutes including a 30 minute wait for the car to be delivered after finishing with the rental agents.
9 Aug 2016
Cons: Went to pick up the car. Was told they don't have any car. Reservation does not exist in their vocabulary. Don't get fooled by these fools.
19 Jul 2016
They tricked me into paying for extra coverage.
Cons: After declining the extra trip protection online, and then declining it again when the agent asked me if I wanted it, I ended up being charged for the extra trip protection when I returned the car. When a (different) agent showed me the document I had signed earlier, I noticed that I had initialed next to the trip protection package per the first agent's instructions. The first agent had me sign and initial in about 10-15 places on the document, so it was easy for him to just slip that one by me. I'm SO angry. I never get the extra trip protection. I purposefully declined it only. I absolutely declined it when he asked me about it, and then he went ahead and slipped it by me when I was signing/initialing in other places. I'll NEVER rent from E-Z Car again, and I'll tell all of my friends not to either.
18 Jul 2016
Cons: Pick up routine was very slow. Then had to wait 20 min to get a car.
7 Dec 2015
Pros: Good car, good shuttle from/to airport. Despite these qualities I would not rent a car from this company again.
Cons: The attendant during pick up was very rude, almost agressive when I asked simple questions about the tolls, the total price and the gas option. The milleage limit when driving out of the province is really bad too. I would not rent a car from this company again.
19 Oct 2015
Won't ever rent from E-Z Rent-A-Car
Cons: Rented from E-Z Rent-A-Car, but turned out to be Trans Canada Rental, who appear to be booking cars for multiple rental business names. Location is off the airport, requiring a train and shuttle. Waited for 45 minutes for shuttle, and then shuttle driver was rude and belligerent. Waited for nearly 30 minutes in line before talking with the rental person at the counter. During that 30 minutes, the people in front of me, were pressured to buy expensive insurance plus other add-ons, even though the people trying to reserve the cars had documentation of their own insurance. Renters came back in to complain that their cars had no gas and had exterior damage. The rental agent was extremely aggressive, demanding that I buy insurance, even though I had proof of insurance. The car that they wanted to supply didn't match the one reserved. Eventually they provided a car, but demanded more money. Gas tank was on empty. Barely made it to the gas station that was 3 blocks away. Car also had lots of exterior damage, and was absolutely filthy inside. The experience left me feeling that this car rental company was a fly-by-night company with questionable business practices and worried about the possibility that I'd get financially screwed. Learned my lesson. Next rental was from a different rental agency (large brand, onsite at airport), where people were polite, friendly, helpful, professional and supplied the right car, in excellent condition, was clean and had a full gas tank. Well worth the extra expense.
16 Oct 2015
Pros: I liked that I was able to walk away and not deal with this company
Cons: It took forever to get to the off airport location, And then, even longer to get to the desk as the process of filling out forms for the few people ahead of me was painfully slow. Once I got there, the upcharges they wanted to add were unreasonable so I just left, went back to the airport and rented a car from Thrifty which was easy and fast.