Reviews for E-Z Rent-A-Car in Mississauga
- All reviews 100%
16 Jan 2018
Cons: $500 deposit, more than the car rental. Very sketchy location and would not take my insurance even tho they cover car rentals. Do not waste your time. Stay at the airport and rent a car from there.
25 Dec 2017
Understaffed, Plan an additional hour in your trip
Pros: The location is close to the airport and easy to find (look for NU hotel)
Cons: Each employee that I interacted with at E-Z car rental told me they are understaffed. At the viscount train station, I waited over 45 minutes to be picked up even though I called twice and they knew I had a baby with me. When I arrived at the car rental office, i had to leave the stroller outside as there is no ramp. I paid for an SUV and ended up with a full size car without a discount. The car wasn’t cleaned, there was food left on the back seat. I asked the staff if they could clean it, they told me it’s a new car and that it’s clean. I said there is food. They said no, it’s a stain, they can’t remove it. I asked if I could borrow a cloth to clean it. Finally another guy came out and wiped it down. No snow removal brush in the car. When I returned, I asked if I could get dropped off in the same car since the baby car seat is strapped in already and the luggage and stroller are already packed. They do not have an additional driver for that. So I waited 30 minutes for the van that is supposed to take me directly to Terminal 1. Instead we pick up additional passengers at Viscount, drop them and their luggage off at Economy rental car. Then the driver disappears for 5 minutes. Then 4 additional passengers and their luggage are loaded. The large van door is left open for long periods of time as the driver figures out how many more people to wait for. One gentleman asks us to wait for his wife who takes an additional 5 minutes to appear. The entire scene is totally ridiculous. Then only we drop people off at Terminal 3 and then finally to Terminal 1 baggage claim! The trip should have actually taken 2 minutes, instead it took an hour. In retrospect, I should have taken an uber from the car rental to the airport and vice versa. E-Z should warn people that they only have one van to manage 2 car rental locations. Another option (again had the driver told me of his intended route), would be to get off at viscount and take the train. All in all E-Z is completely unprofessional.
19 Dec 2017
Very Poor Service
Pros: There is nothing to like about this company. It is awful.
Cons: 1) I rented a luxury car but they do not have it available 2) It is winter but I was not provided with Snow Broom with Ice Scraper 3) There are many additional charges not included in the rental price disclosed with Kayak 4) The rent-a-car company was over charging me for an additional driver
5 Dec 2017
Would not answer phone
Pros: Car was clean
Cons: Check in and out was slow and cumbersome they weren’t helpful