Book Hertz car rentals in Buffalo

Reviews for Hertz in Buffalo

Recent reviews

Traveler rating

Wonderful

15

Very good

3

Good

1

Okay

6

Fair

1

Mediocre

0

Poor

28

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car was cleanrented a car

friendly stafflocation was closed

pick up and dropcustomer service

pick up the carwrong location

car available

10.0

The staff is extremely accommodating, thorough, and kind. I will be renting from them again. A++Reviewed 22 May 2023

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4.0

Used kayak to order a rental from hertz in niagra falls. Somehow it got switched to Buffalo so me and all last 2 other families had to get ubers too and from the rental place that was 30 minutes from the airportReviewed 3 Feb. 2023

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8.0

Mis-leading location. I had to walk across the busy street to rent a car from Hertz yet there was Hertz at the Buffalo Airport. Strange. I think that gotta be corrected. TristanReviewed 26 Oct. 2022

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2.0

We arrived at the pick up location at 4:50 pm and our pick up time is 5:00 pm. However, the store closes at 5:00pm and when we arrived there, the store had closed and we could not pick up our car in any way.Reviewed 12 Sep. 2022

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2.0

Car was in rough shape, several issues while we had it which made for a stressful experience. Pick up and drop off went smooth but staff was only minimally concerned about the problems with the rental…low psi on tires, reverse light out, broken seat belt buckle, not filled gas upon pick up. Overall I wouldn’t return to Hertz again.Reviewed 2 Sep. 2022

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2.0

Pick up was fine. The car was clean ish but smelled kind of like urine. Drop off was not good. Workers standing around but noone came to accept the drop off. We went inside to drop off the keys and made note of the mileage, gas and time of drop off as per the instructions. The employee said that the information was already logged as the system is electronic. He also told me that I had to pay for a fuel surcharge because the gas tank wasn't completely full. I actually returned the car with more gas than when I picked it up and they still charged me! I filled up 8 miles from the drop off location and explained this to him. He was nice and seemed to empathize but said there was nothing he could do. Beware and go somewhere else!!!Reviewed 14 Aug. 2022

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2.0

My complaint is this: I opted for “manager choice” for the rental. They NEGLECT to inform you that you may end up with a FULL electric vehicle. This was 100% unacceptable. It was a major inconvenience as the home charging took literally over 26 hours to charge. The few charging stations around were inconveniencing not only me, but the guests I was staying with to pick up and take me back. It still took 4 hours to charge. I received attitude from the Hertz associate, and no explanation as to why they don’t warn you that you could get stuck with one of these cars. I’m still livid with them and will fight to get compensation back. BEWARE!Reviewed 8 Aug. 2022

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10.0

easy, reasonable, fast, clean and comfortable,Reviewed 8 Jul. 2022

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6.0

Donna at the Hertz desk (Buffalo-Niagara airport) was AMAZING and very helpful. Unfortunately there seems to be an issue with their vehicle turnover/cleaning/prep workflow as several guests had to wait 45+ minutes for their vehicle.Reviewed 28 Jun. 2022

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4.0

Had a reserved car for 11am but did not get it until 1230. Did not appear to be enough staff or vehicles ready.Reviewed 14 Jun. 2022

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8.0

I appreciated the ability to get a slightly better vehicle for the money using the “manager special” option, but I’m also aware that’s a crapshoot and dependent upon what they have available at any time. Although I got an upgrade, it was a smoked-in vehicle, and rags from the cleaning crew were left in the vehicle.Reviewed 14 Jun. 2022

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4.0

The car had a terrible odor that remained throughout the rental. Car was bad physical condition for only have 16k miles on it.Reviewed 31 May 2022

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• Has the Hertz rental car policy in Buffalo changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• How much does it cost to rent a car from Hertz in Buffalo?

  On average a rental car from Hertz in Buffalo costs C$ 99 per day.

• What is the most popular rental car from Hertz in Buffalo?

  Compact (Nissan Rogue or similar) is the most frequently booked rental car type from Hertz in Buffalo.

• How many car rental locations does Hertz have in Buffalo?

  Hertz has 8 rental locations in Buffalo. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Buffalo airport (BUF)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Buffalo airport (BUF)?

  Yes