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14 rue de la Sorbonne, 75005 Paris, Île-de-France
0.6 km from
Comfortable beds, cleanliness and friendly staff TV in room 556 did not work properly but hotel refunded payment
Location Wifi did not work at all.
The hotel is in a great location and the lobby and other public facilities were beautiful. The staff was friendly and very helpful. We also liked that there were several restaurants all within the same square as the hotel. The rooms were tiny and the bathroom made me feel a bit claustrophobic. Also, the Internet only worked during the day.
The staff was helpful when I had questions. Although helpful, I still came away with feeling they wanted to separate guests from their money as quickly as possibly. They were not warm and did not exhibit the hospitality I come to expect from today's hotels. Two examples: On checking in, I specifically asked for a quiet room away from the elevator. Although the relatively room was quiet it was next to the elevator. Unfortunately, because of my jet lag, I didn't realized this until I'd occupied the room. Why would the check-in clerk not consider my request? The second day, leaving the breakfast area I saw a huge cockaroach. I took a picture and sent it to the hotel by email to be discrete about it. They thanked me for the information and said they'd take care of it. When I checked out a bit later in the morning, the clerk told me an exterminator would be there in half an hour. Great for them. But never once did they say they express any need to be forgiven for having a dirty place. They didn't even comp me for the unpleasant experience. I just don't get it. If you want to sell yourselves as a four star establishment you can't just be superficial about it. You have to deliver through and through which is consider this place to be a wanna be four star. I wouldn't recommend this hotel to anyone looking for authentic hospitality and superior service. By way of comparison, I was in Paris 2 years ago and stayed in a two star hotel in the same area and found the service to be of much higher quality. Next visit, I'll go back to them.
Staff very friendly, hotel was clean Rooms are small . I had to get 2 Rooms with connecting doors to accommodate my family of four. The only benefit was two bathrooms. I would definitely stay again .
They're ac was out while I was there so it was so hot..
Had a very enjoyable stay, would stay here again.
Breakfast was great and the location was perfect. Very close to the B line so it made the trip to CDG very easy.
Staff. Clean. Location. Room a bit small. No morning coffee. No free breakfast.
staff was very friendly however hotel infrastruture was not good the elevator hardly coulf git one person and room was extremely small as eell as the breakfast area
The staff were all extremely helpful and we loved the fact that the hotel was so close to everything we wanted to see and yet so quiet.
The most comfortable bed in 5 weeks of travel in N.Spain & SW France! Excellent location for sightseeing. No.
Location No frills, excellent Hotel
the staff was very kind and the demand for a nice view was respected.breakfast was served at very practical hours and it was very nicely located.the elevator was really nice and aristocratic. our room was not ready by 5 pm in the afternoon by a mistake and the cleaning lady did not want to do it late in the afternoon. so we spent a night in another room and then we have changed it. but the staff has offered us the breakfast in order to compensate which was kind.
People were charming, facilities were wonderful. The light, the space, the little balcony with flower box and the location. Not everyone travels with their laptop.
Friendly staffs and clean rooms The two bedroom apartment was actually one bedroom with an extra bed put in front of the living hall. Small elevators and smaller rooms.
The staff was absolutely amazing, so friendly and helpful! The room was also very beautiful and comfortable! Everything was amazing! Would not change a thing!!
Location is very optimal and the stuff is very helpfull. Elevators
location style size price and pm staff was wonderful no.liked it all but never ate the breakfast... wonderful patisserie nearby that staff didtn know of ..also a great restaruant nearby too that they never mentioned bu thtese were non issues
The reception staff were very friendly and responded to all requests promptly and efficiently. The location is superb for those wanting to visit sights and shops. The room was a little small (but the bathroom was bigger than the bedroom?!?) and there was no 'bar.' Drinks were served in reception but there was nowhere to sit and talk comfortably.