Not only was my bag not on the flight. They didn't notify me until 7pm where my bag was. My flight was at 10:35am. I was left for 2 days without a toothbrush and lotion, face cream and charger and clothing. I still haven’t actually received my bag but they say it’s on the next flight. Major hassle. So rude that they must have known right away my bag wasn’t on the flight but they failed to let anyone know. I thought my luggage was stolen at the baggage claim. Major stress. Messing up my vacation. They want me to submit receipts to compensate for me having to to buy replacement stuff but the damages were more than just having to buy a new toothbrush. It was the stress and anxiety that was the major problem.
Pros: "The crew worked hard to ensure that we had a good flight with minimal interruptions"
Cons: "Delays always hurt, the flight was delayed yet there were no notifications and additionally the delay was closer to an hour long since boarding only started 20 minutes late."
Pros: "The crew went out of his way to help us!"
Cons: "The landing was the worst I have ever experienced! Must be a student pilot or something! Been traveling for many years and never once vomit! I almost did in this flight! twice!!"
Cons: "No explanation was given why flight left almost 2 hours late"
Cons: "Don't like having to download app for entertainment....some devices not current enough to download.. Not everyone has devices Kids disappointed..prefer Alaska monitors"
Cons: "Issue handling for delay"
Pros: "Pleasant Staff Great flight"
Cons: "that i paid to get a seat next to my brother and the plane was not full and people got to sit where they liked. it cost me more money for nothing."
Pros: "Flight was fine"
Cons: "Air canada late as usual in coming in and departure.air canada needs to improve their reliability"
Pros: "Westjet is great but charging for checked bags makes customers stuff more and carry more onto the plane. Westjet should rethink this as the overhead bins are becoming tougher to find space for luggage"
Pros: "All it was good."
Cons: "We were 25 minutes late and they did not let us board."
Pros: "Always friendly and helpful!"
Cons: "Should have been home by midnight but ended up landing at 1:45 am."
Pros: "The friendly staff."
Cons: "The actual plane. First flight was 737. Second flight Prop plane. Ugh"
Pros: "Everything was superb. Westjet Rocks"
Cons: "Liked Everything"
Pros: "Easy check in and nice crew!!!! No complaints at all!!! I would fly them again!!! I would definitely recommend them to others!"
Pros: "Very enjoyable flight!! The crew was amazing and funny!! It was a great experience and will definitely fly WestJet again!!"
Pros: "The stewards were great however no TV anymore and meals because of cost cutting was where we thought it was lacking."
Cons: "Refer to above :"
Pros: "Great service"
Cons: "It was all good"
Pros: "The crew was so friendly. They offered to check bags for free at the gate which is awesome because I didn’t have to worry about finding space in the overhead bins when boarding."
Cons: "Flight was delayed an hour, but it was due to weather, so it is really out of westjets hands."
Cons: "There was not enough room for my carryon for some reason and so I had to sit with my knees up and feet on my bag. Not the worst but there should be enough carry on space for everyone."
Pros: "The efficiency of boarding and de-icing, seating.arrangements and on time arrival plane was clean and my.tomato.juice was cold and delicious."
Pros: "On time. Quick flight. Reliable"
Cons: "Food was cookies and coffee"
Pros: "The staff and comfort."
Pros: "From my arrival to the airport until landing in Las Vegas everything was smooth. I arrived on time with no hiccups."
Cons: "There was nothing to dislike. I have a great service and will fly with Westjet again. Highly recommended. No delays. No issues"
Pros: "Nothing"
Cons: "Everything"
Cons: "The reasons that I book with Westjet are that the attendants joke with each other, appear to really enjoy their jobs, and provide over the top customer service. On this flight no one was jovial or smiling, the garbage sat on our trays for the majority of the flight. The attendants spoke to each other more than the passengers. Very disappointing!"
Pros: "It was great experience once again. I always travel with WestJet as it is always on time."
Cons: "That every time I travel I always get the farthest seat if not on #28 it's 24...wish next time I can get in the middle at least. Other than that all is good."
Pros: "New food items were good"
Cons: "boarding is still an adventure outside the gates. Jostled about 30 times by flight attendants in my aisle seat. Almost seemed intentional!"
Pros: "convenience and smooth ride"
Pros: "reasonably priced ticket for a no-frills short haul flight. no complaints."
Cons: "Slight delay, but not much communications re the incident"
Pros: "The crew was excellent !!! They were helpful and friendly. The plane was packed and they made it pleasant!"
Cons: "Lack of leg room. Fortunately ot was only an hour and ten minute flight."
Pros: "Nothing"
Cons: "Too small of a plane. Using twin props instead of jets.. Depends on the time of departure. You pay for preferred seating and get jammed into this de Havaland jumper plane. Noisy and then the gate is at the end of the old part of the Calgary airport. Having to board and get off the plane in rainy weather. How bush for both airports. Air Canada please come back to Abbotsford.!!!!Everything"
Pros: "The service was fantastic. It always is. I always use west jet and have never had any issues. Friendly staff very helpful. I will continue to use west jet. My parents live in Calgary and I travel a lot for work so you will see me again."
Pros: "Helpful polite staff. Many great movies and tv shows to select from."
Cons: "Trying to sleep in an uncomfortable, small, non reclining seat."
Cons: "The media system barely worked."
Cons: "Not one complaint"
Cons: "Food options not much variety"
Pros: "I had a 5 month old baby and the crew was super smiley and friendly. Also, the flight wasn't full so there was plenty of room. I really enjoyed my experience. Thank you Westjet!"
Pros: "Crew was very pleasant and attentive. They still give away snacks too which was a nice surprise."
Cons: "There was nothing I disliked about the flight other than the discomfort of the seats, but there is nothing they could have really done to change that!"
Pros: "Seats"
Cons: "Nothinh"
Pros: "The courtesy of the flight crew, and above all, the smooth flight conducted by the Captain.T"
Cons: "There were no specific "hiccups" or negativity pertaining to the flight."
Pros: "Start the flight a bit earlier than scheduled, so we arrive a bit earlier too. The flight is smooth."
Cons: "Flight was late leaving ywg"
Pros: "Always friendly and helpful...great to see and experience!"
Cons: "Flight delayed, crew didn't remove garbage before landing."
Pros: "On time flight"
Cons: "No on board entertainment. iPads did not work"
Really nice flight barring a one hour delay, which was already informed. Staff at abbottsford check in counter was very friendly and helpful. Her name was Robin.
Lack of staff Airplane (even with upgraded seats) was not comfortable Boarding took extremely long, no system in place Inconsistent messaging on reason for delay
I sat near a man who continually took his mask off. He was told to put it on 3 different times. He would say “ oh sorry” then remove it as soon as they walked away. By the end of the flight they had given up and they all walked by him “maskless” and didn’t say anything. He coughed and sneezed throughout the flight
Price was good. Boarding was terrible. Perhaps it was on the airport authority. No food and no entertainment, as expected. No tunnel for boarding and getting off (inconvenient)
Cons: "We ran into a hiccup at the airport and my wife left her purse in the bathroom near security. Since the gate was over 1km away we ended up arriving 5 minutes before departure time but the gates were closed and they would not let us on.Gate staff were very unhelpful, and the next day the manager at Halifax was very rude about returning our checked luggage. We will fly with WJ/AC from now on."
There is no in-flight entertainment or food on this flight but for the price it was perfect - direct flight, on time, easy check in and boarding experience
You get what you pay for. It was all good.
Cons: "Was very late. Could not sort out simple boarding issues"
Pros: "Flight once it got to Edmonton was ok"
Cons: "Communications with travelers...5 hour delay! Meal vouchers were given with only one restaurant open and maxed out on space and good items...just a bad situation."
Pros: "Great"
Cons: "nothing"
Pros: "Pricing is great"
Cons: "Seats, complimentary food, timing of flight"
Pros: "That it was cheap when we booked it online."
Cons: "Apparently it wasn’t that cheap of a flight after all. We had to pay for our luggage instead of a carry on. And the plane was empty not full with passengers. That to us was a ripoff. Don’t Deceive passengers to fly cheap with you when you’ll make them pay you for carry on when it’s not needed."
The flight and attendants were very good however if I may suggest that the lead attendant who speaks on the intercom, speaks a bit slower She was talking so fast you could hardly understand what she was saying
System had messed up and people who had purchased specific seats had been placed randomly around the plane. ie. I didnt get the seat I payed for
Flight was on time. Staff were good. The seats did not recline so was very tight. Had to pay for water!
You could not cancel flights, that would be fantastic
I didn’t like that our flight was changed by a full day which left us scrambling for a motel room for 6 people at our own expense when I asked Flair they said because we gave you 24 hours notice we would not be reimbursed
Flight was on time. Landed at Pearson a few minutes early but still waiting for our bags over an hour and a half since landing!!! Horrible baggage handling at Pearson!!
I was not impressed with receiving messages concerning the original time of departure was sent to me as well as the current updated messages for the corrected time of departure. I needed to call and speak with a person to ensure my daughter and I were on the correct flight. It was confirmed however, the correct time of departure was then changed from 4:45 pm to 6:05 pm. Once at the airport, it was then changed to depart at 6:30 pm. This was a 4.5 hr. flight so we arrived at Ottawa International Airport at 1:30 am on June 12th rater than shortly after midnight. There were no refreshments served, with the exception of water. This was not acceptable for this flight. Thankfully my daughter and I were able to have something to eat shortly prior to boarding.
The flight was alright however, the seats did not recline making this 5 hour flight uncomfortable for me. The flight attendants were very nice. The flight itself was very smooth with only a few ripples. It was delayed in leaving but not by much.
Poor customer service. Do not print my ticket on the check in (airport).
Unprofessional in every manner
They make you pay for everything:- hand carriage, seat, check-in and don't even offer you a cup of water! It turnout much more expensive than AC !
I didn’t like It at all cause of delays and cancellations last minutes? No entertainment not even charging points in plane ..and I noticed when one flight landed from flair’s air plane the reuse that plane which is fine but no safety protection no sanitary nothing .
Brand spanking new planes and amazing crews.
Pros: "cabin crew was friendly enough"
Cons: "The flight was delayed over an hour on the tarmac because an engine wouldn't start!"
Pros: "Great crew, fast boarding, nearly empty plane so I had the whole three seat row to myself."
Cons: "The hydraulic pump for the inboard flaps sounded like it was on it's last legs and howled whenever adjustments were made. The cabin pressurization system whistled so loud that I had to put ear buds in to protect my hearing (just on takeoff/landing). Proper maintenance is important!"
Pros: "Comfortable seat with plenty of hip & leg room."
Cons: "Charged $35. for luggage because I didn't know I could go online with the Flair Air website & pay prior to check in. They were friendly and advised me to do this in the future."
Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."
Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."
Pros: "Crew were great."
Cons: "I was told by transat to down load an App. to watch entertainment only to be told by Flair Air that they did not provide the service and that I was given the wrong information. So no TV for 5 hrs."
Cons: "New leaf discontinued their Sunday Halifax to Hamilton flight which was to be my return flight home. They did offer me a full refund if I needed to cancel or to rebook on a different flight but I couldn't make the new dates work so I took the full refund. I booked the flights in December for a flight in Feb and they cancelled half way through January so there wasn't a lot of notice given"
Pros: "Everything about Newleaf was awesome."
