|Flights Arrive in||Manila Ninoy Aquino Intl|
|Flights Depart from||Alberta|
|Flight Price||C$ 732|
|Airlines||China Southern, China Eastern, Air China, China Airlines, ANA, Korean Air, Hong Kong Airlines, Japan Airlines, EVA Air, Air Canada, Philippine Airlines, Cathay Pacific|
Pros: Crew was outstanding in terms of service and friendliness. Food was excellent too.
Cons: The airline website for frequent flyer points is terrible, it is out of date and hard to use to track and manage flights as well as other information.
Pros: Movie selection
Cons: More food options, both meals were chicken and rice. Website too difficult to use to prepick meals and seats
Pros: very Good service
Cons: Transfer process is too hassle
Cons: Couldnt board plane because passport about to expired.i didnt know. I would love a full refund so I can go to Thailand in December and Vietnam in October.
Pros: Crew was amazing especially for such a long flight. Nice to get food too. Great on flight entertainment
Cons: Breakfast was not nice. On line check in could have been easier.
Cons: The plane was almost unbearable hot for a 15 hour flight. It got to a point where I felt like I was almost suffocating. Eventually the air came on stronger bit that was lile 7 hours in.
Cons: There seems to be a continual problem with the ear buds connectors to the entertainment systems - they didn’t work for my random seat both ways! It was the same for my seat and the seat next to mine on return! We both had to be moved - again!! Hmmm!
Cons: Terrible customer service. This is not a good airline.
Pros: The food was surprisingly good. Also staff were accommodating and patient with all the passengers.
Pros: Seat is more comfortable then other economy class
Cons: They really need to improve in food, quality and Choices. The cabin crew lacks warmth.
Pros: crew and general experience was great
Cons: baggage mishandling
Pros: I booked thru a search engine more than 3 months before the flight but was not allowed to select my seat. I was seated at the last seat in the middle. The trip was long, more than 12.hrs and being in the aisle would have been comfortable. It is not my 1st time to ride the airline . .
Cons: Not being able to select a.seat prior to the trip.
Pros: Great customer service, and very comfortable ride
Cons: Food was some of the worst airline food I’ve had. I had the vegetarian options and the vegetables were very bland and over cooked. I usually like airplane food.
Cons: Too much unreasonable charges!!!!!
Pros: The ability to select a special meal ahead of time. Meal selection out of the US was better than coming from oversea into the US.
Cons: Seating can always be made more comfortable.
Pros: Restroom was kept clean throughout the flight which impressed me
Pros: The staff was very nice and allowed me to change my seat to be near the door as I had a connecting flight fairly soon after arriving in Manila. This flight was very comfortable and excellent.
Cons: There was no movie but that is Ok. I just read
Pros: The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service
Cons: Seats are cramped and small
Pros: Friendly crew
Cons: Hard seats!
Pros: The crew was very good.
Pros: The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience
Pros: That the bathrooms are kept clean.
Cons: Lack of beverage service. For an 11.5 hour flight they could have come around more often to offer pop or alcoholic beverages.
Pros: Very comfortable seats. Ability to pre-order meals to meet dietary restrictions.
Cons: Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight.
Pros: The flight was comfortable and service was good
Cons: In flight entertainment movies were limited
Pros: Nice bathhroom size
Cons: I dont like the 2x seating in business, seats are not up to what they should be, i was glad it was a short flight
Pros: Preference given for those requiring extra help boarding
Cons: Very narrow seats with very very limited leg room. I’m only 5’4” tall and had no leg room. My sister is 5’11” and had leg cramps from the 4.5 hour flight because of the lack of leg room. Probably time to replace this plane.
Pros: You have earned a customer for life. The crew was fantastic, the plane was very new, and the entire process was easy. The fare was super cheap and a great value. Keep up the great work!
Pros: Comfy seats, fast boarding procedure
Pros: Great service, competitive price, comfortable seats and cabin, nice lounge in HK
Cons: Lounge in SFO and Shanghai was shared with other airlines and a bit crowded. Food is not as impressive as in the business class on some other airlines - even the food in HK airport lounge is not that impressive - neither the varieties nor the taste
Pros: Still have not flown out of Vancouver...24 hours later. Flight was delayed because of fog apparently but all other planes were landing and my connection had just landed in it. They did a terrible job updating everyone, no announcements were made so people individually had to go up to the counter. Finally after 2.5 hours of delays they said they just decided to cancel the flight and there would be another one at 7am the next morning. Once everyone got to the check in counter with their luggage they had 2 people dealing with everyone and the line up was all the way down the airport. All they needed to do was gift hotel information which was alittle slip basically saying try one of these 3 hotels. The staff member I dealt with was so confused as to why i had my checked buggage eventhough all 100 people in line had theirs and we were told it would have to be rescheduled and tagged for the morning flight. Seemed crazy how someone who worked for the airline was very confused, I spent 5 minutes explaining it to her then she ran away for 5 to speak to her coworker and came back to say I was correct. They then told everyone who was connecting in Hong Kong to call this 888 number to book their connection. The number tells you to leave a voicemail if you’re basically not calling for accounting or finance! I left a voicemail...of course no call back. You can also reschedule online it says, so I tried and it tells me that my ticket number isn’t correct eventhough it is! It’s the same one on my boarding pass and on my electronic boarding ticket. I decided I’ll just have to wait till I’m at the airport for my 7am flight...wake up to go for the 7am flight and they have delayed it AGAIN until 4pm. We are staying at an airport hotel and you can here planes consistently flying in...not sure the issue. Overall, experience has not been a good one. Staff is confused and communication is poor. I’m feeling doubtful we will ever make it to Hong Kong and Bangkok at this point.
Cons: Only positive thing was that they put us up in a hotel because of the crazy delays.
Pros: Spacious leg room
Cons: Toilets can be cleaner . And food could be tastier with 2 choices .
Pros: Perfect service, never had a more pleasant and attentive crew
Cons: Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?
Pros: Food was good. Good leg room. Smooth flight.
Pros: Food was amazing and stewardess courtesy to passengers.
Pros: No... no... no....
Cons: Very capable on-the-ground staff and service personnel on the airplane. Their desire to take good care of passengers is obvious.
Pros: Crews were very nice
Cons: Seat could have been a bit more comfortable and a little more leg room
Pros: Very accomodating crew. One of the nicer airlines I’ve flown on. Newer, well maintained clean aircraft.
Pros: Departure on time.
Cons: Me and my wife book the same flight. I was really disappointed with our seats from Taiwan to Phnom Penh. We both got separated with our seats. They need to put people traveling together next to each other.
Cons: Seat space is too small. When serving drink and food, the crew put drinks tray above my head ,and passing food to other passenger right on top of my foods, I have to stop to eat . EVA Crews need to be train, learn how to more respectful, more professional....
Cons: The flight was fine, but the aircraft arrived 3 hours late. That’s a long wait.
Pros: Seats in Dreamliner have a small pitch. The plane itself is awesome, crew is ok, food’s traditionally horrible.
Cons: Pretty much everything
Pros: Aair Canada rouge seems to ne a plane for cattle. Too tight
Cons: Human space between seats
Pros: We arrived safely
Cons: Flight was 3 hours late. Crew was disorganized & inefficient. Announcements were repetive & not helpful. Waited 2-1/2 hours on plane before departure because crew was terribly ineffective boarding passengers that were re-routed from another flight. No weather or mechanical issues, bad decisions.
Cons: Air Canada not even offering a snack on a 3 hour flight now. Ridiculous.
Pros: The flight crew was great
Cons: The ground support at the transfer desk horrible
Pros: Flight is amazing, sacious seats and best quality entertainment. Most importantly only airlines to give inflight free wifi
Cons: Airport crew can be better trained. They have 2step interview process about my travel which is annoying and irrelevant.
Cons: The PAL terminal in MNL is one of the worst airports in the world. PAL's in flight service is fine. But they really need to improve their terminal if they want to keep customers
Pros: Some of the crew are really friendly and accommodating.
Cons: Space was very tight. I can’t imagine how the tall people can fit.
Pros: Crew male
Cons: Should be ontime
Cons: Ok perfect will do it again
Cons: 90 minutes delayed
Cons: No WiFi on plane. Major draw back
Pros: Crew was very nice and did what they could.
Cons: Economy seats are so cramped that the couple (who were strangers to me) seated next to me (i was in the window seat) decided to 1) one would sleep prone on the floor in the foot portion of our row; and 2) the other would rest his head on ME and the armrest, stretching out on their seats. Greeeaat.
Cons: Dirty bathrooms, freezing cold cabin, paper thin blankets provided
Pros: Helpful staff both on ground and in the air
Cons: - The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare.
Pros: I've been flying China Southern for my last 4 Transpac flights. The equipment is competitive with all the carriers are always clean. Their 777-300ER from SFO to CAN is very comfortable in economy. The seats and headrest a very supportive and yet have a soft touch. 14 hours and 35 minutes and I wasn't numb. They provide complimentary beer and wine throughout the flight. Their price often cannot be beaten.
Cons: CZ658 SFOCAN January 20, 2019, is the first time my seat back infotainment system didn't work. I didn't have to say anything. An inflight staff brought me a tablet preloaded with a slimmed down assortment of movies, music etc. I usually binge watch and this time it worked out
Pros: Service, Food, timing, price
Cons: Seats were too narrow, but problem with A380 instead of Airlines.
Cons: Seats were very small and uncomfortable. Checking in to the flight was horrible and took a very long time.
Pros: Very clean, new plane, excellent boarding and flight. Great entertainment options.
Pros: amazing crew and nice boarding
Cons: They couldn’t find my reservation. I almost missed my flight.
Pros: My screen on the first leg didn’t work too well. It would turn on and off on its own, but since it was an overnight flight and I was tired, I slept most of the way so didn’t complain. Just had to dim the screen for the times it would turn on automatically while I was trying to sleep. 2nd leg had
Cons: I understand it is a Chinese airline, but I wish there was more English spoken, or the flight attendants not assume everyone who is Asian understands Chinese, especially since the flights are international.
Pros: Crews are good. The seat has more room for leg.
Pros: The crew was nice
Cons: Flights are never ontime
Pros: Having to take a shuttle to the plane is ridiculous.
Cons: Crew was not that friendly. Seats were fair.
Pros: Nothing! Couldn't be worse. The crew don't care about passengers and can't speak English either. We had a very long delay for no reason. The plane landed at a different airport that it was supposed to and then the airline bussed us to the Shanghai airport. Terrible terrible operation...
Cons: Everything! First please hire flight attendants that can speak English. Then provide better food. Even with Chinese standards the food had a bad quality. The stewardess didn't even understand that airplane mode exists for cell phones. She screamed at me to turn it off. Entertainment was a disaster
Pros: The airport transfer for boarding transfers. There was no assistance for those who have transfer flights in the stop over in shanghai
Cons: Pls provide assistance for those who have transfer flights. Like which gate they are going to transfer. I had to ask around where my gate was since it was not indicated in the ticket. I would save time if there was assistance feom the crew.
Cons: CE is budget carrier so you are often not walking into or out of terminal in China . You are on minibus commuting to/from plane. Once you land it may still be a 30-40 min commute to parking spot and minibus to terminal.
Pros: I liked the foods serviced and kind crews. The flight departed on time. The atmosphere of cabin was quiet.
Cons: The services of the flight information and the slot of earphone was not working.
Cons: Food not so great. Flight was packed with almost every seat full. Beautiful Airbus 380 aircraft. Overall, okay for the money. Would use again for the economy price.
Pros: Everything ran smoothly and on time and efficiently.
Cons: There were things that got lost in translation with the crew, but they really did try their best.
Pros: Free hotel for long lay over in china. Fantastic. Fly was great, comfortable seats great movies and food. Amazing for the price
Cons: All was great. Cant think of anything
Pros: Great connections via CAN to KTM. Comfortable seats, good food, great service. A real value. Highly recommended.
Cons: All in all, I am very pleased. Will definitely be back!
Pros: Crew was great!
Cons: I was not able to select my seat and do the online checkin. The flight was delayed therefore I missed my connecting flight to final destination. As result the flight took longer than expected
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