There could have been better spacing of the passengers, it was crowded in some parts of the plane then other while rows were empty
The flight was at least 3 hours late with not much of an explanation other than connecting flight was late
Was an easy and great flight. On time. Food was tasty and the only complaint I have is something no one could do anything about. Seems like there’s a lot of ill people in Korea these days and the flight was full of people coughing.
Everything about Korean air is great, hands down! Will always prefer this airline from other carriers.
Crew was ok, but some passengers were a bit rude. Again, all outlets were not working, only the really slow charging usb plug on the entertainment system. Entertainment system was also bugged, some features just crash, the touch screen wasn't working and when trying to watch a movie the onscreen display kept flashing off and on making it very difficult to watch.
I flew Asiana Air not Korean Air which was my original flight. So, I have no say about Korean Airlines right now. I hope you guys will not make any changes of my flight on Feb 15th. I want to fly Korean Air on Feb 15th. and make sure it is the same flightr njumber for my husband also and do not make any changes on either flights. thank you for reading my letter.
I was handled by some very rude CSA's in DFW. I was forced to check my carry-on as I was flying economy. You are now allowed only 10 kg total on all carry-on items. As my carry-on was 10 kg, and my backpack was 2 kg, I was made to check my luggage. I find this procedure unfair, as many other passengers in economy CLEARLY had more than 10 kgs. If KA insists this is their policy, then it should be enforced uniformly for everyone. TO INCLUDE Business and First Class. They are allowed 18 kg now. From my perspective....absolutely ridiculous. This was the first time in over 35 years I have been made to check my carry-on. I am EXTREMELY disappointed 😞
Customer service is not a top priority from boarding to while on flight, was belittled on boarding Some staff speak english at almost a 0% fluency
2 hour connection time in Seoul to make plane to Bangkok. Giant security lineup. Lots of worry over making flight reduced joy of flying via KE/Incheon. This was a repeat of my flight in Nov 2022, so apparently is the new normal for KE. Flight was boarding after I was forced to jog what seemed to be 2 miles from security to my departure gate. Please fix this. I still cannot understand that if you have already been screened in Canada for dangerous items, and there is no opportunity to obtain any between one plane and the next, why you should be screened AGAIN.
Flight was on time and the crew was very attentive ,friendly and helpful
Everything was fine except the seats were quite compressed and hard for the 12 hour flight
They need to improve on how the plane lands cause it was not smooth at all.
Very routh cabin crew food is only 2 meals for 13 hours fry with them They should get better training how to service good super routh language and talking with customer
Didn't like on this return inbound flights (from Hong Kong to Vancouver) Outbound to the Hong Kong was good.
The food was the only thing that could have made the experience even better. Everything was stellar but the food. The staff was superb. I’ve been flying with ANA for years as my go-to and I think I may have found my new favorite. 😍
Short lay over. Seat assignment was terrible. Was traveling as a family and end up being seated separately. Will not use underpricer ever again.
Everything was efficient. Good leg room. Food was good. Staff were friendly.
Flight was delay almost 2 hours from Hong Kong to Taipei. Last minute gate change from 24 to 66. Long way walk. We need to run in the Taipei airport to catch our next flight from Taipei to Vancouver. That is so suck!
I’m really impressed with air China…first time -and I will book again without hesitation! :)
Overall, it was a good flight. I was comfortable, that TV screen was large. It’s just the food wasn’t that great.
Cathay has always been great. Even allowed some leniency on my baggage weight. I believe they are also on the more leg room side of airlines.
I spent 45 minutes with supervisor trying to get 2 bags checked for this international flight . He wouldn’t give it to me because West Jet was involved in this booking.
Missed our flight with Cathay due to late Westjet plane and chaotic Toronto airport. Had to clear customs get bags and re check bags in an hour. Did not make it got lost not clear signage with bag drop off. West jet only allowed 1 checked bag for this international fluid. Cathay checked my second bag for free.
Great. We received a meal even though it was a short flight.
Boarding on any airline is a hot mess. Load your pivilaged passengers, then back to front. Back to front.
Flights home are always happy, except this time I was traveling to be with my ailing father.
The flight experience was good for a long flight over the pole, but it got my wife to the Far East in time.
Problems with entertainment system eventually rectified. Cabin crew attentive and polite but a bit absent minded when it came to remembering requests, salt, sugar etc.
I wear hearing aids in both ears the infotainment system is hard to hear.
The staff were so friendly and accommodating. The food was great. Lots of movies to choose from as well as tv shows. Highly recommend.
Flight went very well. Cabin crew were all courteous and very helpful, always with smiles on their faces. Food was great. I always love heated nuts with wine. Flying business class with Philippine Airlines is always a pleasant experience.
Great food selection in lounge. Excellent bartender, friendly staff. Good service on the plane.
Check in process was excellent. Lounge needs improvement. Food not palatable and no good choices.
I like the pleasantness of how courteous and friendly and helpful everyone is
It was never explained why the departure flight was canceled and delayed for 1.5 hours. It would have been nice to stick with the original itinerary.
Many movies do not have captions, which would have been helpful when you have to live with the flight engine noise.
Expensive and yet uncomfortable. Was told by the crew to get back to us for the breakfast meal but never returned, my child was hungry
The food was ordinary, this could be improved. Sleeping was comfortable enough for several hours sleep. The layover time in Manila Mabuhay lounge for 17 hours was awful. Surely I could have been given a flight to Perth within that time on another airline. At 74 years of age I find that far too long and stressful and will probably not travel with Philippine Airlines again for that reason. The food offering on board and in the lounge was also a little underwhelming. The crew were wonderful and the flight comfort was good also.
The checkin was unacceptable. Agent took about 3-5 min minutes with me, standing in front of her, and not in acknowledging my presence. Finally, when she started processing my check in as a priority passenger, she neglected to give me a lounge pass until I reminded her . when I went to the lounge, they didn’t have me registered. However, the agent there still accepted me Did not tag my luggage as priority, so I had to wait until almost the very end before my luggage appeared. My Wi-Fi as premier elite did not work. This was not a good start to my lengthy flight.
Free wifi or cheaper wifi rate will be better. Or upgrade your entertainment system.
Air Canada doesn't have the jl most comfortable seats. It wasn't bad it just want what you expect for business class and there are adjusters for that but, they weren't that great.
gave me complimentary food as the flight was not full and was attentive to my needs
The staff were helpful with good relationships at all levels.- check in,in flight. BUT 1. The food provided was OK but inadequate supply. 2.in selecting my seat during the preboarding check in,I requested Change of seat which I did BUT without advice was charge $$ for this change!!
Boarded late then sat on the Tarmac for 90 minutes for no reason
The plane was almost an hour delayed and then once we were on board, they said that captain didn’t have enough hours left in his day to fly us so they had to find another captain. Surely that could’ve been figured out out in advance. Incredibly frustrating because I missed my connection in Toronto, and it has a result missed the first day of my conference in Charlotte, North Carolina.
Delayed on tarmac and missed next Air Canada flight by few minutes. Theh should have waited for me.
Terrible… Luggage’s missing for 5-days. Not expedited despite notifying them that insulin and ozempic were in bags and required refrigeration. I’m extremely disappointed. Meds were useless upon delivery as ice pack had dissolved and meds were warm and not useable because their efficacy and potency are now questionable . I’m so disappointed and expecting a full refund for the checked in bags.
No room when you sit. Fell very cramped. Food was only ok. Service was acceptable. Entertainment system was very buggy.
Food hope it make it international not mainly like pilipino food
nothing exceptional and like other airlines food becoming smaller in size...
