The waiting area at the Boston airport is poor. It is very small, rundown and with limited access to refreshments. It's ok but certainly not a selling point.
Flight attendants were courteous
We have to buy our own food
They have good entertainment system and library
The plane delayed for almost 90m due to a mechanical issue. Of course, we missed our connection in Vancouver. Upon arriving in Vancouver, there was no help at all or guidance. Customer support desk was manned by one agent even in the presence of long queues.
Very cold plane
Online checkin failed, airport kiosk couldn't handle how names are written on Japanese passports (it's English) and had to wait 2 hours on the line to check in because they were down to 1 agent toward the end. Made it to the gate just as boarding started. Very limited entertainment options for modern day airlines. Uncomfortable seating.
2 short a trip to serve food
No snack, one cup of beverage and no movies without paying.
Flight was delayed and no one could tell us why or for how long we would be delayed (not even on the kiosk) ... turns out it was delayed for 3 hours ... didn’t get a phone update until 1/2 hour before boarding. people were very rude about it. Turns out the plane had issues, so they had to send another one ...
More comfortable seat. The seat on this airplane offers little back support.
Arrived early, friendly crew
Made me check my bag when there was PLENTY of space to carryon but they said space was limited
A bit of a delay but annoucements and alerts were perfect! Felt well informed, every step of the way. Crew was pleasant and efficient. Smoothe flight! Will be a pleasure to fly with you again!
We liked that no one was sitting behind us.
Food wasn’t great
Crew was super nice, service great and plane comfort appropriate for the duration of the flight.
Overhead compartments very narrow and could not fit small carryons.
The crew was kind and helpful and the movie selections, food, and seats were all great.
The cabin crew on our Munich to Denver leg was absolutely the best ever!
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us,
please send us an email and someone from our team will get back to you promptly.