Pros: "Crew was attentive. Timings were spot on."
Cons: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Pros: "Entertainment system failed repeatedly."
Cons: "Entertainment system failed repeatedly."
Pros: "Crew was solicitous."
Cons: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Cons: "No entertainment facilities"
Pros: "Good crew, as usual with Air France."
Cons: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Pros: "Great crew and prompt boarding."
Cons: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Pros: "The cue lines per zone are the most brilliant idea!"
Cons: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Pros: "The crew was pleasant and boarding efficient I lucked out with first class"
Cons: "More water provided during the flight. Also, the second meal was not very good."
Pros: "The crew"
Cons: "Seats! They were too small!"
Cons: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Pros: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Cons: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Pros: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Cons: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Pros: "Just a routine flight but done with perfect execution."
Pros: "Liked the transfer"
Pros: "Flight crew, pilot,food and entertainment options were great"
Cons: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Cons: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Cons: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Cons: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Pros: "It was a wonderful flight and service . Hospitality and welcoming."
Cons: "Nothing everything was amazing ."
Pros: "Crew was very nice and the plane was clean and comfortable"
Cons: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Cons: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Pros: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Pros: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Cons: "See above and the food was disgusting"
Pros: "Service was great, flight was on time and I really enjoyed everything"
Cons: "Little turbulence but overall it comes as usual so it was worth the flight"
Pros: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Pros: "Nice crew, free snacks"
Cons: "For taller people flying economy sucks . The seats are always to small"
Pros: "This is what happens when you get roped in by a low price."
Cons: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Pros: "It was on time and the crew was good"
Cons: "The food wasnt upto the mark"
Pros: "The hostesses were very kind and nice"
Pros: "Priority boarding"
Cons: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Pros: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Cons: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Cons: "I was forced to rebook my 3rd leg after taking trains in the middle."
Cons: "Meal choice missing kosher non-gluten combination."
Cons: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Pros: "A short flight but attendants served us a snack and water with a smile."
Cons: "No business class"
Pros: "I like service of AF"
Pros: "Crew are efficient and friendly."
Cons: "Very small plane."
Pros: "The food, the facilities, the seat, everything."
Pros: "There were 4 of us flying from Atlanta, there was a great amount of leg room, tvs were nice, remote control for the tv fit into the seat, the way the plane was laid out, the 4 of us sat in a middle row, which meant no window seat (which my sister was disappointed), dinner options were great, wine was complementary"
Cons: "My only problem was that there wasn't any air flow and until someone told them how hot they think it is, it was a very sweaty situation. I couldn't sleep because of how hot it was and I didn't think to tell the crew because I didn't know they would care."
Pros: "Although plane was full staff moved us through quickly"
Pros: "Crew was very nice and helpful"
Cons: "Old airplane with very low amenities. Plane still had ashtrays"
Cons: "Boarding more than 15 minutes late. Departure on time, though"
Pros: "The aircrew are very friendly. The staff at CDG were very helpfull with our connecting flight."
Cons: "The seats are very cramped for tall people, especially when the passenger in front of you reclines their seat."
Pros: "Super comfortable even in coach (upstairs). I was impressed with service and quantity and quality of food. Would be pleased to fly them again."
Cons: "Seat did not recline as much as normal aircraft."
Same reasons I mentioned before
Easy getting to boarding waited a hour in the plane before takeoff, made us miss our next connection
Pros: "Seat was comfortable as I had the exit row"
Cons: "Flight was late by an hour taking off from DXB."
Pros: "Comfortable and a very friendly flight crew."
Cons: "Terrible layover in Vancouver. There was not need to make us leave the plan for 3 hours and get back on the same plan"
Cons: "Screen is slow and outdated. Easy upgrade from one class to another."
Cons: "My flight was late arriving in Toronto no fault of mine then the aircanada security took over an hour to get through then they had been paging me and were rude when I finally made it to the plane again not my fault. Did not deserve the attitude!!!"
Cons: "Rouge set up of the plane. Bring back air canada please"
Pros: "The flight itself was ok."
Cons: "The flight was delayed, and still late, I missed my pick up and had to get home by taxi. It was raining when we arrive, and they was no taxi available at 3am.so we were standing outside the terminal in the cold."
Cons: "Food was served and drinks only arrived after you finished your meal. This happened for all meals."
Pros: "The crew is always tops. Despite being out of coffee, they were good-natured and funny and kind."
Cons: "My seat was super uncomfortable for some reason. Maybe the cushion was coming off? I couldn't adjust it because the guy next to me was so tall and taking up so much room (not his fault!) So anyway my butt totally fell asleep because this weird hard line/bar was poking me."
Cons: "Spend 45 minutes on chek in. Only tree people was working for whole airport. 5 min before I finely get to deck, they close check in and charge me extra 100$ for the next flight. I think it's a company politic to close check in 1 HOUR before flight, to get extra money. My first and last experience with Canada Air."
Cons: "Too long to board and a little disorganized at boarding"
Pros: "Easy breeze you flight and crew"
Pros: "considering all the delays, both in delay in leaving Amsterdam and holding pattern due to thunderstorms in Toronto all went well in a very long day."
Pros: "787-9 Full Flat business class"
Pros: "Great airline for food and service."
Cons: "For couples traveling in business Air Canada's seating is designed to de-couple by placing barriers between seats . They need to try Emerites to check out how a pod should work Entertainment is limited"
Cons: "Flight cancelled on Monday due to runway repairs. Rebooked to Wednesday."
Cons: "Flight cancelled on Monday due to runway repairs. Rebooked on Wednesday. I could walk faster."
Cons: "They lost our luggage not only on the way to our destination but also on the way home both times in Toronto"
Cons: "Our connecting flight from Toronto to Thunder Bay was cancelled. AC put us in a hotel for the night. Thanks for the $15 dinner voucher. Almost paid for the salad. Then we had to get up at 530am to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough. And the last flight is over sold so we have to stay the night in Toronto. Then don't offer the 9pm flight. Passengers have other commitments in their life's. We don't need AC to just hold us over for the night because one of their flights is have empty."
Pros: "Large comfortable seats."
Cons: "You now have to pay for drinks on British Airways flights"
Pros: "Flight timings were perfect for my schedule. Boarding and departure were timely as well."
Pros: "Crew friendly and the plane was very clean"
Cons: "First time on Rouge. Really bare bone travelling. Entertainment replaced by flight attendants who have become travelling sales people. I"
Pros: "waiting on the plane for hours after we arrived to LA wasn't to great. Also it was frustrating to watch the plane get delayed over and over again, the food wasn't too good, the seats felt like cardboard and it was too packed in the plane...but other then that, it was spectacular"
Pros: "Great crew and helpers on the ground too! Loved the entertainment too! :)"
Pros: "Great crew and on schedule."
Cons: "One of the better flights I have taken no complaints."
Cons: "An international flight, yet no food, and had to purchase beverages and ear buds."
Cons: "The lavatory sink was clogged. The audio to movies was inaudible, as though the picture was streaming and the audio was lost. The crew offered little assistance to a clearly frail elderly passenger who had a very difficult time rising from her seat and using the lavatory."
Cons: "Flight delayed 2 1/2 hours, plane A/C not working. Waited for another plane. They tried to fix the first plane but they just delayed getting another plane."
Pros: "Boarding was efficient, crew were attentive, food was excellent, the "pod" was comfortable and I did not use the entertainment"
Cons: "Would have liked more info as to how to work the gizmos - had to ask how to recline my seat and never did get to grips with the entertainment. The Fast Pass specificaly said it was for disembarkation at London and so I did not realise I could have used it to get through security for ongoing flight"
Cons: "flight was booked as Lufthansa, but Lufthansa would not allow seat selection and air Canada would not recognize Lufthansa booking code, so we were stuck in middle seats for 8 hr & 5 hr flights on third section we in in very back of plane even though there were better seats available"
Pros: "The crew was friendly."
Cons: "The seats were hard and not comfortable. There was no entertainment on back of the seats."
Pros: "Size of plane allowing for aisle seating."
Cons: "Delay with boarding for about hour without a good explanation. All monitors in airport shows plane on time when it actually was not. Boarding process also took a bit of time perhaps due to many elderly on the flight. Seating was also confusing as the middle seats did not correspond with aisle seating. This caused delays as passengers had to figure out where they were sitting. Checked in luggage at gate since flight was full and we were asked to volunteer to check-in luggage. At baggage claim, bag delay to retrieve luggage after already hour delay in departure. Bags was not labeled or categorized correctly causing an extra half hour delay to claim bags."
Pros: "The food was really good. I was kind of shocked but each meal or snack I had was delicious and I especially liked that I could pre order special food according to my diet. The staff was friendly and the entertainment was good."
Cons: "the music channels were lame. I was bummed we did not have wifi in the plane and so I couldn't listen to good music the whole flight"
Cons: "Flight got cancelled then accommodations were extremely unorganized."
Pros: "Stewardess was friendly Movies were good Relatively room and clean Customs in Vancouver was awesome!!!"
Cons: "Steward getting on the plane in Shanghai had an attitude, was actually a jerk Food was not very appetizing"
Pros: "Seat, pillow and blanket were clean. Flight arrived on time, luggage was intact and there were no issues boarding or de-boarding."
Cons: "Booked 4 months in advance - flew solo. Only window seat left was at the very back, near where the crew prepared everything. The entire flight was spent listening to them prepare meals, discuss their trip itinerary, shifts and how Air Canada treats them, as employees, so poorly. The crew were very short with most passengers and it seemed over staffed."
Cons: "Delayed on Tarmac for 2 hours, one rude flight attendant. Took 4 hours for bags to come to arrival due to cancelled flight. No good communication"
Cons: "Long line and not much organization during boarding"
Cons: "Air Canada lost my luggage, customer service was very vague and unhelpful, did not get my bag back for almost a week."
Cons: "How can you operate a plane with no operable washroom? I left the plane in pain. I hope Air Canada execs have the same pain one day! Shame on you!"
Cons: "Ran out of salmon for meal"
Pros: "At least there was food tho only banana bread for breakfast"
Cons: "No movies or entertainment for overnight flight"
Pros: "Friendly and professional staff"
Cons: "Entertainment system is crappy and looks like it's from the 1990's. It needs a serious overhaul. I reserved windows seats and showed up to check and had been placed in the middle."
Pros: "boarding was quick, organized."
Cons: "my in-seat personal tv was broken. If there hadn't been other empty seats, I would have had to sit with no IFE the whole flight."
Pros: "The flight itself was excellent, no comments there. The head stewardess was a bit stressed and bossy (not only to the passengers, but her staff too) but the other crew members made up for that with their excellent, professional attitude."
Cons: "Calgary Airport was DREADFUL!!!! The long lineups for Customs & Immigration actually caused me to miss my next flight, even though the Frankfurt flight was early and I had over 90 minutes between flights. Several passengers were expressing concerns about missing their connection, but the staff just shrugged and made everybody wait in line without even trying to organize matters. I spent well over an hour waiting for my passport to be stamped and when I finally got through and tried to locate my suitcase (which was MIA), my next flight was closed. At least my suitcase will be delivered to our home, which is a slight relief."
Pros: "The crew was friendly and multi-lingual. The food was fine and beverages were frequently offered. I live in Michigan, but flights from Windsor (via Toronto) to Europe are much less expensive, so well worth the drive over the border."
Cons: "This airline only allows for one free checked bag when flying internationally. The checked bag size is stringent (but at least travelers are notified about that several times when booking and paying on line. The movie options are limited, but still enough variety to find something to watch."
Pros: "For the most part all crews were courteous and friendly. Early boarding for a disabled person traveling with our family was problematic on each leg of the trip."
Cons: "Not being informed of the reasons for the delay of almost four hours in the Toronto to Amsterdam leg was a major disappointment. Legroom on both transatlantic legs was a problem as well."
Pros: "Never got on this flight. We were never given an email to self check in, and we're unable to board 45 mins before at the gate coming frim anotthe flight. They overbooked this flight & sold our tickets, and then told us we couldn't get on flight. Now we are out $2500 buying new tix!"
Cons: "All the above. A simple check in email would have averted this problem. All the other airlines do this. We were under the presumption that we had to check in at airport when we didn't get check-in notice. Furthermore, they sold our tickets, so we're down $2500 and they doubled their profit. It would be hard for me to say I will use Air Canada or kayak in the future."
Pros: "Would defently will choose AC again"