Pros: "Not a thing"
Cons: "The fact I didn't even make it to my destination. Not one person working for Air Canada gave me the impression they knew what was going on. They certainly didn't apologize for ruining my vacation and they did not try to do a single thing to help us make our flight or make the disappointment of missing it any better."
Pros: "This is hands down the best airline to fly to and from Canada."
Cons: "I wish the food for purchase options had better vegan and vegetarian selections."
Pros: "Confort for a airbus"
Cons: "The two passengers seats whit me are drugs they laught always impossible to sleep for a flight on the night and the toilets had a lot of paper on the floor try to check the passenger whit the legalisation of the cannabis in Canada and all the fly whit China airlines are good chinease people have good education"
Cons: "2h delay because of technical issues"
Pros: "On time; efficient; great aircraft."
Cons: "A child threw up in flight behind my wife and the crew let the parents clean it up. I thought the crew should have been more proactive."
Pros: "Air Canadas flights were on time and run very well. Wasn't impressed with the food choices but felt that what was provided was of good quality."
Cons: "My girlfriend has a nut allergy and we asked if a particular bread contained nuts and flight attendant basically said they don't know what's in the food. I don't think that's acceptable."
Pros: "The steward on the plane was friendly, funny and accommodating to all. He took time to engage some young children before takeoff. Took into consideration who was travelling together and left a positive impression! Plane boarded early and was loaded and ready to roll AHEAD of scheduled take off time."
Cons: "No regard to passengers schedules I was supposed to be home 4 hrs ago. Still waiting for the flight home. Family informed me that the weather is great back home. So not an excuse!"
Cons: "...because Air Canada screwed each of them up. Truly my worst flying experience in every way possible, and it isn't even close."
Pros: "I had an episode of anxiety over very minor turbulence which I sometimes get and both ladies who happened to be on duty were very reassuring and sympathetic to me. I had my 6 year old daughter also on the plane who is not anxious at all, so I was able to speak to one of the staff in French so as not to transfer my anxiety to my daughter who doesn't understand French. This was great. Over half way through the flight they gave me some earphones and suggested I watch a movie. This helped so much."
Pros: "Left 30 minutes late but made up time and arrived roughly 5 minutes off original time. Ample leg room in coach. Nobody in the seats in front. Crew pleasant. Quiet ride."
Cons: "People behind coughing/sneezing all the way."
Cons: "Was forced to check my carry on bag, even though it was the proper size and weight."
Cons: "there were no complimentary snacks"
Cons: "Food was grose. Seat was located on an emergency exit and supposed to be "preferred". Worst seat ever. Right next to the window is very uncomfortable since your stuck to the wall if the plane. Theres no window on that row. But this specific seat is awkward and very uncomfortable."
Pros: "The food was phenomenal for airplane food, the best I've had in 100s of flights! The flight was half empty, so taking over 3 seats to lie down was nice :) Very efficient boarding process at the Montreal airport, with updated wait times and fast moving line."
Pros: "Inexpensive flight, good connections, decent food, and professional and friendly flight attendants and service."
Cons: "Party of 7, all split up in different seats. Aircanada was completely useless to help us out Big discussion on the plane with other passengers. Flight was delayed, lost our connection. 10 hours at toronto airport."
Pros: "Les sièges étaient spacieux."
Cons: "2 vols chez Air Canada, 2 vols annulés !! Plus de 4 h d'attente à l'aéroport !! 1 vol en raison de la météo (no comment) et l'autre en raison d'un nettoyage à faire de la réserve de carburant... Dédommagement minime de 10$ pour s'acheter qch en attendant !! J'espère avoir plus en contactant le service client..."
Pros: "It was a normal flight. Only one hour."
Cons: "Snack options could have been better, only a biscuit."
Cons: "Special meal was horrible."
Pros: "We were eventually given meal vouchers. We also ended up staying an extra night on their coin since we had to miss our connecting flight.We were treated fairly but slowly. We would have had an eight hour transit in Vancouver but with the new flights there was one hour connection. With the replacement flight also late our luggage did not make it and we were not informed until we reached Australia."
Cons: "There were little babies and young children waiting with their parents to board this flight. Would have liked more consideration for them but the little ones all behaved so well! Updates were slow and then we had to pick up our luggage and wait in an area where there were no seats so we had to sit on the hard floor (or stand) for a long time."
Pros: "The snack selection is excellent"
Cons: "No complaints"
Pros: "Very good !"
Cons: "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."
Pros: "One of the wort scariest flights ever"
Pros: "Check in was smooth and we were given extra leg space seats!"
Cons: "The flight took off about half hour late!"
Pros: "We got exit row seats and had tons of room - without an upcharge. We even got a hot breakfast in economy for free. Our first bad was free too - love Lufthansa (who operated flight fir air canada)"
Cons: "Need bigger coffee cups!"
Cons: "Took off too late and missed next flight"
Pros: "Crew was nice"
Cons: "No food"
Cons: "Delayed departure from Seoul so I missed the connection flight to Washington DC."
Pros: "We were able to switch to an earlier flight. gate agent was very helpful"
Cons: "Flight crew not helpful. Despite empty space in first class overheads, would not allow coach passenger to put anything there."
Pros: "I liked the flight crew. They were very friendly and attentive."
Cons: "Checking in my luggage was so slow. The inside of the airplane was dirty. I can still see some garbages on the sides of my chair. Food was not good at all and have very small portion . You have to pay $10 to rent an iPad which I think should be provided freely expecially if you're in a long flight. Overall, it was an uncomfortable flight."
Cons: "Even though I reconfirmed my kosher food, it was not on the plane."
Pros: "We had lots of leg room unlike the Air Canada Rouge flight that we took from Toronto ON to Kelowna BC. Also very little table on the rouge flight."
Pros: "crew was awesome"
Cons: "that people can recline their seats in coach. very uncomfortable and there's really not enough room to do this."
Pros: "Very comfortable flight - had the luxury of a row to myself in economy. Food and drink service was great and the crew were very friendly. The 787 is a pleasure to fly on."
Cons: "More movies and TV - flew with Air Canada 6 times in 6 weeks so I was starting to run out of entertainment options."
Cons: "Flight delayed due to engine problems..10 hours was a bit long though when you have limited vacation time."
Pros: "Early boarding with kids International Toronto terminal very comfortable with plenty of free wifi charging and iPads"
Cons: "No tv did not have app for streaming , did not know when booking that TV only available on your personal device Did not want to pay $10 to rent iPad"
Cons: "No monitoring of travel route"
Cons: "Very poor communication and co-ordination when flight was delayed and then cancelled. Rebooking was only available via the phone, even when at the airport, with a 45 minute hold time. Everyone kept passing the buck to another, and no supervisors were around. Terrible customer service!"
Pros: "My family and I flew Air Canada to Narita in Japan and back. The service was outstanding, the flight was without delays and the cabin and restrooms were clean."
Cons: "The food could improve, not asking for gourmet but a but more quality in their offering"
Pros: "We had a pretty uneventful flight from Tampa to Toronto using Air Canada. That is a good thing. The airline offers complementary juices and drinks of the nonalcoholic variety. No complaints."
Pros: "I thought the crew was friendly."
Cons: "The seats were incredibly small and uncomfortable. No snacks were offered."
Cons: "We were told there's issue in communicating to the engine and delayed for two hours or more. The staff provided updates periodically but it would be better if the issue could be prevented before boarding. Although it's not expected, I was pretty happy the seat on my left was empty on first plane. On the sub plane they arranged an overweighted guy on my left which made the delay worse as he threw off the strong smell of curry."
Cons: "Not even pretzels"
Pros: "Great seating and very spacious for economy seats."
Pros: "Ease of boarding"
Cons: "My husband being injured and in severe pain!!! It ruin our anniversary which was on the exact date of the accident, 4/8!! The sandwich had a razor thin slice of turkey on a big roll!! Shane on them!"
Cons: "Late boarding not enough options on their menu since were I got to my hotel at 12:30 after my car rental to listen to please overall how late they were"
Cons: "The breakfast was very poor"