Felt like the oldest plane in Asiana Fleet. Screen was 5-6in only and no charging at all. Movie selection wasn't great.
The staff was courteous and the flight was very smooth. It was so nice to see the captain greeting the passengers at the end of the flights.
It was all perfect and very pleasant for such long flights
We took business class, It was comfortable and I was able to sleep.
Everything was perfect. A flight attendant even brought me snacks after I declined food due to my desire to force myself to follow the destination time zone.
Great service and comfortable seats. The first meal was excellent but the second meal was only satisfactory
The legroom in economy was better than other airlines. Since my legs are long, that means a lot. Also, the A380 from Los Angeles to Incheon gave passengers a smooth ride. Everything went smoothly from boarding to disembarkation in Incheon. I'd fly Asiana again!
It’s wonderful service aboard. Delayed for departure but arrival in Korea went so well.
Seems like crew assumed you're korean. Not impressed by crew
The seats (legroom) are tight and chairs cushion is stiff (not comfortable). The crew was courteous, professional and friendly. There was no food / snack for this flight (very short flight, but still would be nice to provide some snack for the enjoyment).
The flight attendants were very helpful, efficient and courteous in helping everyone!
I love the comfortable business class seats. The service was excellent. Staff was friendly.
The staff were so friendly and accommodating. The food was great. Lots of movies to choose from as well as tv shows. Highly recommend.
Better. I took an aisle seat this time. Although the overheard compartment above the seat ahead of me kept opening up during flight.
If I had blood clots, that window seat would've killed me for certain.
I have a Peanut Allergy and the Steward staff were very accommodating in ensuring my safety as my allergy is life threatening. Very professional and so vested in their profession.
My seat was sold off to someone else. Had to wait 9 hours to catch the next filght. Definitely will never use Cathay Pacific again. Bad, very bad airline. will comment on google reviews too.
The crew were fine. I didn’t enjoy the food at all. I found it unappetising and really had trouble eating it. The comfort level was fine and our return flight is with Cathay Pacific but honestly I probably wouldn’t fly Cathay Pacific again.
We requested special assistance and Cathay Pacific provided it in Sydney, but we were completely forgotten about in Hong Kong - when we really needed the help to catch our connecting flight. Really disappointing service.
The staff were excellent considering it was a jam packed flight. We had to wait nearly an hour for our baggage to appear on the carousel. That was a real shame.
It was ok, but not what it was like 20 years ago
Great food and good entertainment options for the long flight.
It seems that qantas are trying hard to regain their status as Australia's premier airline. I only flew economy but happy with the service entertainment, food, configuration everything.
I never flew with alliance. Kayak is a joke and none of the flights or times were correct. Won’t ever use kayak again
I missed my flight due to unforeseen circumstances It was, however , an excellent price !
Loved the food and beverages available, spacious economy class, excellent entertainment
Very good overall. Highly recommend for all flying to Australia
No internet on flight, which makes log travels really hard.
All things were below standard. There were 2 crew on the flights but didn't ask for water. The flight connection was poor for 4 hours.
The service and smooth landing. Food was delicious and the staff was friendly. We arrived earlier than scheduled.
Plane was good. But food was bad and air host was so rude. I will never fly with China Eastern again
The ticket was last minute buy so no concerns about the pricing this time, but the crew in general could have been more accommodating, helpful.
China Eastern as a member of Sky Alliance airlines should have the same standards overall of their partners, Besides the seats comforts everything else is bellow the standard for a business class travelers.
Food no variations only beef of chicken no veggie meals
Pillow and blanket are dirty. My son got multiple bites during the flight
Price is the main attraction. Staff is OK but difficult to communicate with them due to general lack of English. Food is truly abysmal, the main courses (4) were barely edible. The choices for breakfast served at 5:30 am prior to landing at Gatwick airport were Spaghetti Bolognese or seafood fried rice. Choices offered for all 4 mains were either something rice or noodles. Shanghai airport layover is much too long in a very poorly serviced airport. We were unable to use WiFi; private lounges required cash only payment with no ATM or cash exchange open.
Gatwick London-Shanghai -Bangkok.. Would have liked entertainment screens, but I know these planes are not that new. Cheap flights at the time of booking, Emirates wanted double so you get what you paid for. I would fly again with them, but if Emirates was the same price I would go with them.
The landings were smooth . Being unable to check-in online was terribly stressful and the queue at Haneda exemely long. We paid extra for window seats and did not get them.
Again, I was presented with birthday pastries two times as a celebrated my birthday on both legs of my trip. I will keep flying to China using China Eastern airlines. As they made this trip a special one thank you.
A lot of value considering the cheap ticket prices. All meals served were Chinese food. Would fly them again considering the ticket was half the price of any others
Food was great, I wished there was better options for movies.
737-8 Max is an awful design. Toilets in the rear are inaccessible for most of the flight due to service carts.
Flight was first delayed for 1 hour, then was cancelled. Communication was poor. I ended up booking a new flight on a different carrier to return home. I heard people in my gate area on the phone with Air Canada customer service who had to inform them that the flight was cancelled and they weren't being helped because the system hadn't caught up with what was actually happening.
Other airlines offer free wifi to business class customers, Air Canada does not
Every flight was canceled and they didn’t care much about their passengers
Crew attitude and attentiveness. Comfort of the seats. Entertainment options.
this flight was exceptional due to the plane itself being updated with longer seat belts so no need for the extender and access to a tv.
Flight was delayed for over an hour making our connecting flight impossible to make. No notification that we had been bumped to another flight. Was told my bag would stay at the airport. Got to my hotel and got notified I needed to pick it up. Come all the way back to the airport to find I didn’t need to pick it up and the app glitched. They did at least put me on the next available flight. No offer for money back or compensation for time lost due to being home a day later. No compensation for food as it was only good for anything in the airport. Not outside it. They did at least book the hotel and the gate agent was very helpful. But I did not appreciate them giving my seats away to stand by people while I was sprinting through the airport to try and make it to a flight I was late for through no fault of my own. If they did not let stand by on I would have been on my flight as they did allow two people before me on
Flight was overbooked and seats assigned to multiple passengers. Delay 1 hour to sort out.
Good but I don’t received my bags yet is been 5days still no update
