Nothing could have been better. Korean airlines is by far the best airlines I have travel. Thanks for your incredible service.
Pros: "I really enjoyed the cheerful and helpful crew. And i love that the gate agent gave me a seat up front, near the front of the plane because she knew that i had a short connection and needed to catch my next flight."
Pros: "Great service"
Cons: "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
Pros: "I really loved that the airline accommodated to me being vegan. They also provided me with vegan creamer if I wanted coffee which was great. The staff was also super friendly which was a big plus because they were easily approachable."
Pros: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
Cons: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Pros: "Crew, food, comfort, entertainment and many good things"
Cons: "I love everything"
Pros: "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
Cons: "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"
Cons: "Seat room was too small, couldn't comfortably fit in seat"
Cons: "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
Pros: "How often i was fed"
Cons: "I wanted to upgrade and they said no even rhough it wasnt full"
Pros: "Flight attendants are pretty and nice."
Pros: "Excellent service and delicious food and clean."
Cons: "No wifi on board. Not many movies."
Pros: "Very organized"
Cons: "Wish the cabin crew speak more universal language, English, and the snack between meals more regularly without having to ask."
Cons: "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
Pros: "The seats were comfortable and the crew was nice"
Pros: "Almost everything. I liked the very friendly staff and big screen for entertainment."
Cons: "Almost nothing"
Cons: "Too much plastics - need to be more sustainable."
Pros: "Big screen. Full soda cans. Not too cold. Space for legs"
Pros: "Bags were not checked through to Cebu because of the 10+ hr layover. Had to go out to arrival area to follow up on bag transfer. Korean Air wouldnt issue my boarding pass for my INC to CEB flight at LAX so I have to get in line again at the Korean Air check- in counter in INC then was told to go to Jin Air since it was operated by them. Jin Air wouldn't issue a boarding pass because my flight was at 8 AM the following day. I ended up sleeping at the predept area until the counter opened."
Pros: "Food arrived quickly and the empty tray was removed quickly when the meal had been eaten"
Pros: "I loved the service, and comfort"
Cons: "The transfer time was too slim. I literally sprinted through the airport. I'm not exaggerating. I actually sprinted. My bag wasn't as quick however and didn't make the transfer. :("
Pros: "Considerate Staff"
Cons: "Business would be better; customs in Seoul are very slow."
Pros: "Food and comfort"
Cons: "Not so much to watch"
Pros: "Boarding orderly"
Cons: "Cold food"
Pros: "Flight attendants"
Cons: "Clean, great service, good food."
Pros: "Boarding, food, airplanes"
Pros: "Flight crews are friendly."
Cons: "A lot of walking to reach your connecting flight. My mom was on the wheelchair and they have to push her instead of riding on the cart they uses for the passengers needing assistance."
Cons: "It was very hot journey, as the air conditioner seemed not working properly. Hope this should be improved in future flight."
Pros: "Business class lie flat bed"
Cons: "The Korean food was not that great. The crew was not clearing empty glasses They served food on Korean time rather than on destination time"
Pros: "Leg room, choice of food and everall services"
Pros: "Staff is really helpful. Anounsment is proper.variety of food was provided."
Cons: "Your can improve entertainment facility. Food variety can be improved."
Pros: "Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!"
Pros: "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
Pros: "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!! Food was well prepared and tasted great. Will fly KAL every time I can"
Cons: "As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports."
Pros: "Over all customer service."
Pros: "Just as our first flight with Korean Air, everything was superb. We boarded just in time, due to delays in the airport since we floundered a bit, trying to make our way through the right terminals and security, but we were processed quickly, and the staff were so polite and welcoming."
Cons: "We had absolutely no complaints. Many thanks."
Pros: "Collectively, my new wife and I have travelled through dozens of different airlines, including 8-10 international flights, and our journey with Korean Air was the best flight experience we have ever had. The staff was so attentive, the selection of Korean music, and the access to movies, and the comfort of even Economy class was fantastic. Despite the long hours spent on board, Korean Air made it as comfortable as possible. We especially loved the hot towels, and the stickers that allowed the flight attendants to note if we wanted to be woken for meals, or left to sleep!"
Cons: "We have no complaints. Everything was just lovely."
Pros: "International flight should be Two luggage check in, all other flights I used they are two luggage to be check in, and one carry on, but not this Korean Air, for sure I wouldn't be using again.,"
Pros: "Great services"
Cons: "The flight is too full"
Pros: "Very nice and comfortable flight"
Pros: "The boarding went smoothly considering the number of people on board. It took a while to take off and to land, but that's because the airports are busy. The crew was incredibly well dressed in professional attire. The accommodations were amazing - the flight came with the standard pillow/blanket combo, disposable slippers, headphones, a toothbrush, two meals, a snack, drinks, and the attendants dimmed the lights whenever they weren't serving - all free. The entertainment was amazing - I watched four Hollywood movies that I had been wanting to watch, and that was one section of the movies. There were also TV series and music available, both in English and Korean."
Cons: "It was difficult to get the crew's attention, especially from the center seat while speaking English. One of the meals gave me terrible gas, which was uncomfortable for me and my seat mates."
Pros: "Over all, satisfaction service! Food, courteousness & facility"
Cons: "None zero"
Pros: "Stewerdesses were great"
Pros: "Watched a great movie "spotlight" on board"
Cons: "Flight was delayed a little"
Pros: "Lot of space for legs and comfortable seats."
Cons: "Nobody could find my reservation for a special meal and I ended up eating nothing"
Pros: "The flight was fairly full, so it felt crowded, but we were able to sleep. the flight attendants were great, as always."
Cons: "the close quarters in the night."
Breakfast food has no choice and served seafood rice is really despairing.
Left late and arrived late other than that it was good
Clean, friendly staff, and delicious food
Crew had been helpful all the time
I can’t go to the Thailand Because I put the wrong Thailand pass date. So I can’t go…
Pros: "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
Cons: "You are best ."
Pros: "The cabin crew was excellent -- friendly, always helpful, energetic."
Cons: "We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights."
Pros: "Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability"
Pros: "Crew was very polite. Great food and service."
Pros: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Cons: "Nothing. The experience for international economy was perfect."
Pros: "Easy boarding. Very nice crew."
Cons: "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
Cons: "Check in and apps stuck in 80'"
Pros: "was not able to board and was checked in 4 hours in advance"
Pros: "No... no... no...."
Cons: "Flight attendants"
Cons: "More movie selections"
Pros: "It was very good no prO lens at all:)"
Pros: "Beautifully presented and tasty Japanese food. Electronic windows."
Cons: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
Pros: "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"
Pros: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
Cons: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
Cons: "Bad seat near bathroom. Smelled like pee entire trip"
Pros: "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
Pros: "Quick efficient boarding. Smooth flight."
Pros: "They give a lot of food and the 12 hour flight was comfortable"
Cons: "Limited selection for entertainment"
Pros: "The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Cons: "A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels."
Pros: "No major disasters, comfortable seats, on time."
Pros: "Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream."
Cons: "The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less."
Pros: "Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person."
Cons: "Too long and no rest."
Pros: "Economy seating the best in the business."
Cons: "Old movies"
Pros: "The aircraft was excellent."
Cons: "The service could be bit more personal for a long 13 hour flight."
Pros: "Great service, attitude, hospitality. Was never treated this nice on any flight ever. Thought I was a king or prince. And that's how they make you feel. If I can, I only fly JAL and especially the flight JL9"
Cons: "The fact there are many airlines which can't even get close to what JAL can offer and even if they try, employees won't be able to match it because of the cultural differences. Makes me sad that other airlines (I won't name them) can still be in business... they need to fly JL9 once and hope they understand."
Pros: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Pros: "The workers are always wonderful."
Cons: "Food was not as good as in the passed."
Cons: "Didn't get to go. Thanks for selling me worthless insurance."
Pros: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
Pros: "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
Cons: "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."
Pros: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
Pros: "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
Cons: "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
Pros: "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
Cons: "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
Pros: "Efficient boarding process. Great god and cabin service. On time."
Cons: "Turbulent flight and the crew was not completely reassuring"
Pros: "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
Cons: "Nothing really."
Pros: "The cabin crew is very nice , pleasant & the captain did a great job!"
Cons: "Maybe a change in your food menu that you can include some continental items."
Pros: "Excellent service"
Cons: "Not a lot of vegetarian options"
Pros: "JAL in general."
Pros: "Wonderful crew..nice plane and comfortable seats!"
Cons: "No inseat power or usb on the monitor"
Cons: "Customer service"
Pros: "The whole experience was amazing. For a long flight, I was expecting to be miserable. But I was oddly satisfied. From the nice spacious seats, the the smorgasbord of food (never been fed so much on an airplane) to the excellent staff service I was impressed. Even the bathrooms were clean!"
Cons: "I wish I could’ve chosen to have my meal later. I didn’t ask but it would be nice to have that option since I wanted to sleep when they handed out dinner."
Cons: "They didn’t have tv music videos like air canada"
Pros: "Really happy as had a exit seat so lots of leg room"
Pros: "Seat from taipei to jakarta is roomy & comfortable"
Cons: "The seat from taipei to seattle should be roomier as it relates to longer flight time duration"
Cons: "This is twice that we land On-Time and then sit on the tarmac waiting for Something! Before gating. WTF Pearson ?!"
Pros: "Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air."
Cons: "Boarding time always seem to slip a few minutes lately."
Pros: "The plane wasn't full and we could spread out. Food was fine."
Pros: "The specifically enjoy the 1st class treatment and excellent foods served by the flight attendants. By pure coincident, a passenger fainted near me, I was able to see the professionalism displayed by the flight attendents."
Pros: "metal silverware is great, reduces plastic waste."
Cons: "plastic cups, they're not biodegradable. Better to use paper cups."
Pros: "Crew again was very accommodating!"
Cons: "rude people. yelling to passengers"
Pros: "good as expected"
Cons: "everything good"
Pros: "Entertainment was very good"
Cons: "Delayed on departure and arrival"
Pros: "Fantastic flight with EVA, as usual."
Cons: "Nothing, it was great."
Pros: "I’m a frequent traveler and there is usually always a long wait when calling any airline customer service number. This is my first time flying EVA so I had several questions. I called 3 times in one week and was surprised that all my calls were answered within one minute. Well done!!!"
Cons: "I gave the representative my TSA pre approval information but found out later at the security check point they don’t participate in this program."
Pros: "The movie selection and offering of water and tea was great."
Cons: "The food quality wasnt the best."
Pros: "Hou-tia, everything from the food, entertainment was exactly what I needed and expected. Our connection was close so Eva had an attendant lead us through the airport in order for us to make our connection."
Pros: "Good food, lots of space, clean plane and friendly flight attendants. I would definitely fly with them again."
Cons: "The flight from toronto to taiwan is very lengthy. On the return flight i ran out of things to watch on the in flight entertainment system."
Pros: "Liked the food and overall atmosphere. Stewardesses were great."
Cons: "Didn't like the 9 hr & 40 min layover in Taipei."
Pros: "service was fantastic"
Cons: "I am a small person and the head rest were a little too high"
Cons: "Service could be better. One flight attendant was sick but still working."
Pros: "Punctual and comfortable flights. The lounge at KIX & TPE are both excellent."
Cons: "The quality of food on board needs to be improved. It is best to get a good meal in the lounge before boarding."
Pros: "I love the price, all staff was kind and helpful and the seats are comfortable."
Cons: "I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment."
Pros: "Overall everything was good. Feels home to fly with Eva."
Cons: "No preference for seniors"
Pros: "On time. Overall OK"
Pros: "Flight landed early. Food was good."
Pros: "Comfortable seats & clean washrooms at all times with toothbrush & paste"
Pros: "The flight crew was amazing. They were very kind and helpful"
Cons: "I'd work on the in flight food"
Pros: "Great customer service, amenities and comfortable flight."
Cons: "Food options & giveaways for kids we're not the best. Had better ones with other airlines."
Pros: "Everything except flight attendants walking too fast in the cabin"
Cons: "Flight attendants were walking too fast in the cabin. Sometimes right in front of my face while I was walking to the lavatory without warning. They just sneak and cut you off without saying excuse me, sorry, or simple letting me know they're passing through. I don't mind but I was afraid that I would crash into them and injure either of us."
Pros: "Lots of leg room! I had an economy ticket and was pleasantly surprised by how much leg room you get. I appreciated the warm blanket, pillow, and slippers. There are eye masks and toothbrushes available in the restrooms."
Cons: "The food was OK, it wasn't bad, but it definitely wasn't anything amazing. The staff was attentive and professional, but I don't know if it was just me, they seemed a bit "cold". No warm smiles. It's a small issue because they did a great job, no complaints with that. The entertainment screen that's in front of everyone is a bit small and is not very responsive."
Pros: "First of all, the boarding was very organized and speedy. The seat was conformable and they offered sandals and headphones as well as a pillow and blanket. The TV screen offered lots of movies and TV shows. The crew was friendly and the food was good."
Pros: "EVA airline is the second time I traveled between Toronto and Hong Kong. Its excellence service, which says all, is persistent."
Cons: "Don't understand why they would not give me airmail on my United Mileage Plus last time, and did not give me airmail from Toronto to Taipei this time, The trip from Hong Kong to Toronto is yet awaiting."
Pros: "Great movie selections. Comfortable in my seat."
Cons: "Small glasses of wine. Bad food."
Cons: "Equipment not ready. Flight delayed with little explanation."
Pros: "Efficient boarding of the plane"
Cons: "seat was too narrow & there were no upgrades available."
Pros: "Eva premium economy on the new 777-300 ERs are roomy and comfortable. Im 6 feet 220 lbs and slept like a baby. The service staff were friendly. Food mediocre but come on, its airplane food... i dont think i could ever go back to coach"
Cons: "Nothing that i didnt like. There were no complaints. Great seats. Flight on time. Didnt lose my luggage. All was good"
Pros: "Service was good, very attentive staff"
Cons: "Late boarding almost 35 minutes and more than an hour late arriving"
Pros: "I enjoyed my flight and food on this flight. The flight attendants were super nice and patient. The food was actually delicious especially the chicken congee. I sat in a middle seat and I was quiet comfortable still. Will definitely ride again in the future."
Pros: "Boarding was very well organized and the staff are just lovely"
Cons: "The food is not the best airline food."
Pros: "everything was great , customer service is excellent short transfer between flights very nice coming from asia"
Cons: "nothing to complain about every part of my flight from start to finish was great"
Pros: "Still got to my destination on time"
Cons: "Left an hour late"
Pros: "Qatar Airways are still flying, in the midst of Coronavirus, unlike their competitors. This is fantastic! Onboard, there was a full service and excellent crew, all through the night, unlike their competitors during the early days of Coronavirus, when I last flew. Thank you. Qatar Airways"
Cons: "The movie selection, although vast, was not great. I resorted to downloaded Netflix on my tablet."
Pros: "Great entertainment choices. Staff friendly and attentive, particularly nice is that they feed children first, and offer small entertainment gifts to them."
Pros: "Crew AMAZING. Service was impeccable. Food and wine were interesting and varied. Absolutely amazing comfort."
Cons: "Media choices were not interesting to me. Used my own device instead."
Pros: "Good service from the crew and good food."
Cons: "Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)"
Pros: "Wifi !!!!"
Cons: "Bigger seats"
Cons: "Better vegetarian food"
Pros: "There’s a reason Qatar Airline is one of the top 10 airlines! Other airlines feed you pretzels and charge you for a blanket. Qatar feeds you numerous times throughout the flight and everything is as great as travel today can be."
Pros: "I got a very good seat."
Cons: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."
Cons: "Bad service for wheel chair. No wheel chair at Doha Airport! Need to walk."
Pros: "The facilitated transfer in Doha within twenty minutes"
Cons: "The repetition of vegetarian food menu"
Pros: "The crew were fab"
Pros: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Pros: "Nice touches like the giddy bag of toiletries and air freshener in the bathroom. I appreciated the multiple food offers"
Cons: "I would like more healthy food sides likes vegetables. There were a lot of carbs"
Pros: "Qatae Airways is second to non as always"
Pros: "At gate boarding was I inefficient and managed professionally. On board entertainment was glitchy as the movies paused and skipped the entire flight."
Cons: "The staff were not trained well and unaware of how to conduct proper flow of customer screening."
Pros: "The service is Top Knotch!!!"
Cons: "Wasn’t much music to choose from..."
Pros: "crew was lovely and plane was very new"
Cons: "food quality is not very good: sometimes it was hard to see what it actually was and it tasted like that too. headrest in the new plane is not comfortable at all as it is rigid and can only be moved up and down."
Cons: "There was not enough tome to catch my connecting flight and I had to stay in the airport an additional 6 hours and had to stay the night in the hotel and then get to Portland on another airline 21 hours later than planned."
Pros: "Food crew and entertainment were all good thanks"
Cons: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"
Pros: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Cons: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Pros: "Loved the array of film choices. The food was lovely and the service was fabulous. Lovely warm blankets ."
Pros: "Good food and services"
Cons: "Boarding slow and luggage too strict"
Pros: "- Service - Food Quality"
Cons: "- Food Quantity - Entertainment System - very limited (or old) options - No Internet - Leg Space is challenge"
Pros: "QA is really a five starts company , and I enjoy the trip always with qatar airways"
Pros: "12 hrs transit must give Hotel, without Hotel it was bad!"
Cons: "More than 10 hrs transit must give Hotel !!"
Pros: "In-flight treatment"
Cons: "The seat"
Pros: "Good service but need to improve food quality and quantity."
Pros: "Crew was courteous, plane was clean."
Cons: "Food quality was mediocre. Very limited legroom."
Cons: "Flight was delayed for 4 hrs"
Pros: "Great flight with good food and crew."
Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."
Pros: "Great service. Great food. Solid entertainment."
Cons: "But the onboarding was a bit disorganized. The zone method was confusing to non native speakers so everyone was confused. It then become chaotic. Also the 320 product was too different than the 350 flight"
Cons: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"
Cons: "long long long trip in the middle of the trip ther is no water to wash my hands"
Pros: "It was just a lovely airplane with a lovely crew. Also, good airplane food."
Pros: "Actually I can't even explain everything is good"
Pros: "Crews and quality of food was great"
Pros: "They don't charge you for any seat in economy class"
Cons: "The boarding process feels very hostile, they are not nice and you are threaded as a terrorist (while they smile at you during the process). Since a new policy of TSA according to them, you cannot take your computer with you in the plane. This means that working in your way back is very hard and you will be loosing the day which is very uneficient. But what was even worse, is that they didn't allow me to check my bag in the last connection gettting to the US, instead they made me check it from my original destination which made me loose almost two days of work without giving me a logic response on why I couldn't check my bag from my inbound flight to the US. By the way, this protocol from TSA is terrible. No internet in their flights No chargers plugs in all of their flights (including the ones that take you more than 4 hours) Lunch in their 15 hours flight is mediocre, everyone was starving since they only gave us one mini empanada."
Pros: "Clean plane, esp. the bathrooms. Sufficient bathroom amenities. Attendants always checking bathrooms for cleanliness. Very friendly attendants yet not overpowering. This flight, the films are a bit better but still not the most recently films are on offer. Nobu's seafood soup noodles was the best!"
Cons: "Not interested in the menu's main courses. Fruits were not sweet at all. Must improve on your cappuccino. Nobu's seafood soup noodle did not come with chopsticks."
Pros: "The flight crew was polite. The plane was clean and comfortable. The food was well timed and delicious. They explained everything in full, and were extremely apologetic when there was one short delay. All of my planes were for the most part well timed (we had one short delay)"
Pros: "Everything was great!!! Stewardess were very attentive and helpful. Food was good. Enjoyed the movies on plane. The comfort was excellent."
Cons: "Can't think of anything I didn't like but maybe that I wasn't in Business Class. Just joking!!!"
Pros: "I flew from LAX to Dhaka Dec 18th and had a great experience. Staff was very helpful -- I was given the opportunity to re-arrange my bags, to avoid a baggage fee. Excellent entertainment options. New and comfortable planes."
Cons: "Had a bit of a delay getting checked in at LAX, as they only have one counter, and weren't open when I first arrived."
Cons: "Flight was delayed"
Cons: "They cancelled our flight without informing us from Doha to Miami, so they were going to fly us to Doha at 3 a.m., take us to hotel, and then have us fly the next day. This was the third time this airlines cancelled a flight on us for the same trip. The first two times were traveling from Miami to Delhi, we had to change our itinerary because they cancelled the flight, and we had to fly on different dates. This caused a series of hotel changes and cancellations costing us a lot of money. On the flight that we finally got from Doha to JFK, the man sitting next to me SMELLED LIFE THE FUNK OF 40,000 YEARS. It is unbearable. Thirteen hours of pungent body odor that even the flight attendants acknowledged was horrific. It was a miserable experience flying with this airline for what was to be the trip of a lifetime."
Pros: "The quality of service, food, plane and attention was superb."
Emirates didn't give hotel in Dubai, though our stay was more than 10 hours.
The ewr Athens Dubai plane did not have USB ports
Pros: "Good entertainment options"
Cons: "More beverage services"
Pros: "Some of the crew were friendly, certainly not all of them."
Cons: "Seats were uncomfortable, food was subpar. Paid extra for a “twin” seat and after this experience I think passengers should be paid extra to sit here."
Cons: "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."
Pros: "Crew is good, attentive, embodies the middle eastern hospitality culture."
Cons: "Connecting through Dubai was terrible, 1 hour delay before flight take-off was awful, food was less quality than previous flights, flight attendants congregated in front of my seat by the galley, parked all sorts of things there, could not sit comfortable the entire flight."
Pros: "Crew, interior, seats"
Cons: "Food was average. Service could be better. For example, my wife and I never got our food at the same time or close enough. We had to ask for food or drinks. They should regularly ask if we need something. Empty water bottles (up to 3) were sitting on my table for hours till we landed."
Pros: "Crew was good and seats were comfortable."
Pros: "They were very supportive.. Thanks."
Pros: "Seats comfortable. Entertainment was extensive. Food was good!"
Cons: "Landing was rough!"
Pros: "The crew were attentive and friendly."
Pros: "entertainment options"
Cons: "They ran out of chicken for the back part of the plane so we all had salmon"
Pros: "As usual Emirates deliver a very good prduct to be relied upon where ever and whenever you travel."
Cons: "The lunch was not very hot."
Cons: "Emirates could do better!"
Pros: "Hotel stay on your long hold"
Cons: "Needs to improve in all sections"
Pros: "The crew was awesome, seating is never comfortable for a long flight."
Cons: "I do not recall any plane departing the dock on time. All Airlines need to work on boarding quicker and leaving on time."
Pros: "On thiime.Good Meal. Professional flight crew."
Pros: "Boarding was efficient."
Cons: "The crew was non existent when something was needed, and a flight attendant tried to move us from our purchased seats to accommodate a woman who moved 3 times. While the attendant was mistaken; he insisted on seeing disturbing our sleep and asked to see our boarding pass as if we were not being honest. All that he said was , “oops, wrong row” and moved on as if nothing happened. No apology, nothing."
Cons: "Read the above. Completely incompetent and dishonest company"
Cons: "Other Crew woman"
Pros: "very good as expected"
Pros: "ICE Rock solid, at least from SFO-DXB and vice version and its variation in different movies, songs"
Cons: "Food -- Really bad food for me from SFo-DXB. Extra salt and for a person who does not eat rice/desserts poor choice. Is there some other choice for me(vegetarian). Economy response -- Pressing the button takes a lot of time. Collection of shawls/earphones -- Please wait for the plane to finish its flight."
Pros: "some new movies"
Cons: "Crew was very unprofessional, they need lots of training. Emirates should hire people who can handle english language properly No proper service of food or drinks ... they had all like beer, wines , spirits.. but the crew was not offering anything"
Cons: "again the boarding was an issue. the boarding time was listed at 1:45 am and we arrived at the gate then but there were no announcements about the flight and then the sign said final boarding call. Also for a 14 hour flight there needs to be bottles of water handed out and someone should be on board to clean the rest rooms half way thru the trip"
Cons: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
Cons: "Boarding was chaotic"
Pros: "The food was good for economy"
Cons: "My seat was about 70% of the size of a normal one. It gave me back pain and shoulder pain as the wall encroaches into the seat space. Do not under ANY CIRCUMSTANCES take the window emergency exit seats. They charge you extra but don’t warn you that they are tiny. I am of relatively normal (althletic) build not overweight or unusually tall etc. They initially told me there were no other free seats so I ended up sat on the floor. Turns out there were free seats. They lied."
Pros: "I flew round trip on their flagship Airbus 380 from Toronto to Dubai, about 13-14 hours. Crew was great, plenty of food and drinks, about 3x meals, lost track of how many drink runs, maybe 5x. It was almost too much food & drink! The in-flight entertainment was great, touch screen was fantastic, USB port, even power outlet, on back of seat, plenty of entertainment choices from movies, to video games, to trivia, I even got a kick out of all the camera's mounted on the outside of the plane with all the flight tracking details available on screen, plenty of bathrooms. Its such a big plane it didn't even feel like you are flying. I'm 6'4" so I always choose an aisle seat so i can at least stretch one leg out, the crew was even mindful not to bump my elbow or even my leg when it was extended out into the aisle while i was asleep...which was more than accommodating to something I shouldn't have been doing! Overall Excellent, I wish every airline was like Emirates. They're bringing back the old school service and class airlines used to be like. I know people don't dress up while they air travel anymore, but I'll be dressing up the next time I fly Emirates! ;)"
Cons: "Nothing comes to mind."
Pros: "Plane was almost full, had a spare seat in the middle. Meals were good. Staff were run off their feet but coped well."
Cons: "The flight from Brisbane to Dubai then to Barcelona was excellent compared to the return flight from Dubai. Dubai to Brisbane flight, seats were very uncomfortable, seat cushions were hard. Toilets ran out of paper and hand towels, I had to Inform a staff member. Cabin had a peculiar odour."
Pros: "Love it"
Cons: "It was amazing."
Pros: "Once on the flight everything was great! Flying stars"
Cons: "Online check-in was a horrible experience and a waste of time. I was never able to check in before getting to the airport. Website kept kicking back errors when trying to check in."
Pros: "Beautiful aircraft flight attendants speak 19 languages additional leg room fabulous entertainment"
Cons: "only had jetblue as partner and when my flight had to be changed it presented a huge problem- they need more US partnerships to provide better options"
Pros: "Seat was really comfortable and leg room was excellent. In flight entertainment will keep you busy."
Cons: "Nothing. Emirates are the best!"
Pros: "Friendly crew members. Wonderful service. Great entertainment. Excellent service all round."
Pros: "we were travelling with kids. They pulled us from the back and put us in the front since our group of 6 had two small kids. They were extremely nice to us in athens."
Cons: "I just wish there was a snack in the middle of the service."
Pros: "COMFORT AND FRINDLY CREW"
Pros: "The AirBus A380 plane is amazing! Really great movie options too - almost too much choice."
Cons: "They randomly chose us to conduct a carryon bag search, which is fine. But they also randomly chose 100 other passengers and there wasn't enough information or staff to do this random check efficiently. Hence, we were more than an hour delayed."
Pros: "Excellent service in flight and nice food"
Pros: "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
Pros: "Flight was comfortable"
Cons: "Not enough Veg food even though requested well in advance."
Pros: "They canceled our flight because they were over booked ,we had to stay overnight , overall very unhappy with the airline , they forced us to purchase new tickets , will take legal action against the airline"
Pros: "Emirates business class is excellent."
Cons: "Cannot think of anything to complain about."
Cons: "Flights are always good but back office staff is always careless not to bother any complaints or never solved any complaints they do not care of customer bcoz they have business thier is no other airline right now but in future may be they loose customer like me"
Cons: "Us passengers are obviously an inconvenience to the crew"
Pros: "The crew had such outstanding service!! Looking forward to fly Emirates again."