Deer lake airport has limited or no food options after 5 on a Sunday. Food on the plane was just a packet of pretzels
Cons: "I was not on this flight as a mistake was made by either Kayak or WestJet. I was not refunded my money which I think is unfair."
Pros: "Cleanliness of the plane Great crew"
Cons: "More information about when to check-in and seat selection. We checked-in 24 hours before, and most seats were already filled."
Pros: "It is a no frills airline. Cabin crew were friendly."
Cons: "No entertainment, no food"
Cons: "The first flight was late because the personnel was forgotten at their hotel. My luggage was lost’"
Cons: "There was absolutely nothing "first class" about this flight. Cramped seats, baggage fees, terrible boarding procedures... I've experienced better service on economy flights. Never again with Delta/Westjet."
Pros: "Crew was very friendly!"
Cons: "Westjet connect was not available on this plane!"
Pros: "Quick and convenient"
Cons: "Comfort and food was lacking"
Pros: "The service was really good"
Cons: "The waiting at the gate"
Pros: "Crew and staff at gate fantastic. Accommodated me sitting with partner on both legs (booked flights separately)."
Cons: "Flight was delayed. Always tough late at night."
Pros: "Good legroom in premium economy, power outlets at all seats"
Cons: "WiFi speed was terrible"
Pros: "Airplane was comfortable."
Cons: "4.5 hr delay in Hong Kong airport."
Pros: "Boarding smooth and quick, up up and away, watched TV for the whole trip, smooth landing and 15 minutes ahead of the time."
Pros: "Very comfortable, staff was courteous and professional and planes arrived ahead of schedule!"
Pros: "On time, friendly staff and service."
Cons: "Checking in at Airport very slow, I had a terrible experience even thought I spoke to them several times at checking counter. And missed my ride home as a consecuencia of arriving late."
Pros: "Good price for long haul destination. Efficient check-in and boarding process. Decent leg room for a budget airline."
Cons: "Food choice a bit limited - especially the free offering. In-flight entertainment is only available from the WestJet app to view on your own device - you need to know this before you board - otherwise you are not able to access any of the movies etc."
Pros: "Crew was helpful and friendly."
Pros: "Professional, efficient, courteous."
Pros: "On time . Friendly staffs ."
Pros: "They were quick and efficient"
Pros: "paying for plus was a nice bonus on this flight, given it was sold out."
Cons: "Delays in getting airborne. Also, the 30 minute wait for our bags in Calgary was ridiculous"
Cons: "Check in process was brutal. Two different pieces of advice from two different agents. Boarding from front to back of plane is inefficient. Creates clogged aisles."
Cons: "The complimentary in flight movie would not run on my android device. It ran for 5 minutes then froze."
Pros: "Quiet ride, got to sit with my friends again, fast loading"
Cons: "No entertainment, tv. Seats are very uncomfortable, as well"
Pros: "Quick flight"
Cons: "Seats were too narrow, plane was changed to what looked like a smaller plane. Everything else wasn’t WestJet’s fault. Red eye flight and jerk behind me left his light on the whole flight and giy beside me kept rib checking me, preventing me from sleep. By the time plane landed I had been up 23 hours."
Pros: "Nice and comfortable flight."
Pros: "Great professional crew"
Pros: "Service, leaving and arriving on time."
Cons: "Have iPhone/iPad stands you advertise in your brochure!"
Pros: "All staff I encountered were amazing."
Cons: "This was where the real fun in my trip happened. After my arriving flight got in 2 hours late and sat on the runway for 45 minutes because there was too many planes in the way for my plane to get to the gate I was not in the mood to run across the airport to go through customs and then through security (for the second time). However in order to make it onto this final flight that's exactly what I had to do. I also might add that it is incredibly stupid that connecting flights have to go through security again after deplaning, it's not like we're suddenly going to have weapons or anything so why waste that time? After I sprinted across the airport and got onto the plane the pilot announced that we were waiting to hear from the airport to take off. Long story short the poor pilot was trying to figure out what was going on but no one was even answering his calls. Eventually he realized that the plane hadn't been refueled and had to get a hole of them to refuel. At one point he must have gotten really frustrated because he left the plane in search of answers as the Toronto airport wasn't giving him any. Eventually after 2 hours of sitting on the plane we refueled and took off. On top of that my travel partner didn't get her luggage, we assumed that the Toronto airport lost it somewhere or something. Overall a complete nightmare."
Pros: "Boarding agents were welcoming and helpful. They offer to take an earlier flight. Check-in process fast and easy. They delayed the connection in Toronto, so We did not miss our flight."
Cons: "We had to wait about 2 hours in the plane before take off and 30 min. after landing because of weather and a lack of efficient communication. That was a very frustrating and exhausting flight. Not enough space and on westjet connect on board."
Pros: "The seats were vinyl, not fabric - I prefer vinyl. It feels 'cleaner'."
Cons: "1.I did not like the flight crew announcing how great they (the crew) were at the start of announcements before take-off ---- If you are great, don't tell us, act like it - I found both crew members hardly engaging, one was sullen. 2. PA system was a little hard to understand anyway. Crew member should have put volume up and made sure was loud enough , but just seemed like wanted to use a 'cute' half french/half english accent to speak in. 3. Also this flight 3535 on Dec 21 Mtl- Toronto made me nervous although I fly often. Most nervous I have been because pilot took time to gain altitude after take off, and when landing had to accelerate then decelerate a number of times. Landing was (with 2 km/hr winds i.e. not much wind) almost on one wheel. 4. Food does not have to be so cheap e.g. sweet snack bar? Please bring back an assortment of nuts as they are at least nutritious. Thank you for reading."
Pros: "The flight was delayed several times. We spend all day at the airport and the airline only gives us really bad excuses. I will never again flight with this airline. The flight from hell.."
Cons: "Having to divert to Calgary for broken radio. I’m positive there is enough redundancy in radio system to be down 1 radio."
Pros: "On time departures and arrival."
Cons: "Internet didn’t really work."
Pros: "Check in and boarding was done very efficiently. Economy seats were way more comfortable and roomy than any other airline I've flown. Will definitely check out West Jet's loyalty program and flight schedules from now on. In fact am flying West Jet to Florida in February."
Cons: "I flew the red eye and the plane was VERY cold so quite uncomfortable for 4 hours. Access to music and/or tv/movies would have made a big difference overall....access without a computer of ipad that is."
Cons: "WestJet offers very few services."
Pros: "West Jet left on time. ."
Cons: "A 4 1/2 hour flight turned into close to 5 hours. Considering that a person has to be there well ahead of time, go through customs etc. a cup of coffee and 2 cookies and no entertainment anymore, it's a long and boring flight ."
Pros: "The crew so nice and helpful"
Pros: "The staff with West Jet are extremely helpful and friendly. I wish the American carriers would take lessons from them."
Cons: "I was really tired. Long line getting into the USA section. Argh. Let's just say I was grumpy and wanted to get home. Staff wss really nice."
Pros: "Efficient, friendly and excellent service. Very enjoyable flight, as per usual :) Keep up the great work!"
Cons: "It's too often people complain. We arrived safely and recieved excellent service. So no complaints"
Pros: "Cabin crew was excellent, very professional, friendly, and helpful. The flight itself was smooth, and on time."
Cons: "Should be more hearty food and more entertainment like tv, movies and radio"
Pros: "Good helpful crew. Reasonably sane boardingon a full d flight."
Cons: "Flight was late leaving ywg"
Pros: "I am eternally grateful to both the airport and flight staff for letting my boyfriend and I catch this plane. We arrived very late to the airport, very close to the cut off time, and the staff let us try and catch the plane regardless. It was my mothers birthday dinner that night, so I am extremely grateful they let us through to try and make our flight. Thanks WestJet!"