The number of flights available from the west coast US to southeast Asia has been severely reduced to the covid pandemic so flyers do not have all the options as in the past. So I reluctantly flew on JAL despite all the negative reviews [Spoiler: the reviews were correct]. Although I was pleased with the efficiency of the flight, the sincerity of the crew, and the high quality meals, the substandard business class accommodations made the whole flight uncomfortable. The chair was small, cramped, lumpy, and offered little privacy. It by no means compares to business class on China Eastern or Singapore Airlines -- the groups I usually fly. JAL will need to significantly upgrade business class if I consider this flight in the future.
Overall, very good trip. I would definitely fly with Japan Airlines again. Food choices are Japanese-centric, flying back to Los Angeles after being in Asia two weeks, something different would have been nice. But overall, very good.
Cons: "Waited way too long for my bags"
Pros: "The crew was amazing"
Pros: "Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable."
Cons: "More variety of movies"
Pros: "The service and food was great. Plains are new."
Pros: "Cabin crew were very helpful and polite."
Cons: "Food lacked flavor."
Pros: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Cons: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
Pros: "The crew was absolutely amazing!"
Cons: "I think everything was amazing"
Pros: "Sky Time drink was interesting. Flight was on time."
Cons: "More leg room. Better information on what is included as far as meals / drinks."
Cons: "The food and drinks were sub-par"
Cons: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
Pros: "Overall is good :)"
Pros: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
Cons: "Bad seat near bathroom. Smelled like pee entire trip"
Cons: "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
Pros: "Very friendly and accommodating staff on JAL every trip"
Pros: "Excellent and original Japanese meals"
Pros: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
Pros: "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
Cons: "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
Pros: "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
Pros: "Nicest crew I have ever seen!"
Pros: "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
Cons: "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
Pros: "Service is great."
Cons: "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."
Pros: "Incredibly nice staff made you forget about the older plane model you are in. Decent airplane meals and the nonstop from San Diego makes Japan now a frequent destination for us! I lucked out with 3 open adjacent seats roundtrip woo hoooo!"
Cons: "Movie selection was the same on return flight which was a bit of a bummer."
Pros: "Economy seating the best in the business."
Cons: "Old movies"
Pros: "Business class seat was good."
Cons: "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
Pros: "I liked the overall service and professionalism."
Cons: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Pros: "The staff tried to accommodate all of our needs. Everyone was polite and friendly."
Cons: "Food was not the worst but not so great"
Pros: "Nice people, good food"
Cons: "Old-=fashioned business configuration"
Pros: "The hospitality of the crew"
Pros: "The airplane and all crevices"
Pros: "The food and plum wine. The entertainment packet was nice too!"
Cons: "The folks coughing on the plane."
Pros: "Food and drinks"
Pros: "The service was excellent and the staff friendly. Service was fast and staff friendly."
Cons: "Small leg room."
Pros: "JAL is the best airline I've ever flown."
Cons: "Food isn't to my liking but was good."
Pros: "Good food and excellent service On time"
Cons: "There are not much choices for movies News uses Japanese only"
Pros: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
Pros: "This was the first leg of 3 flights back to the US and it was great!"
Cons: "There was nothing bad about this flight."
Pros: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
Cons: "Absolutely nothing."
Pros: "excellent seat space and excellent in-flight service."
Pros: "Crew service"
Cons: "Food and not so updated movies in entertainment."
Pros: "Foods are good, crews are good."
Pros: "Attentive staff, decent food, good choice of entertainment."
Pros: "Crew and service was excellent"
Cons: "Seats are not 189 full flat"
Pros: "Everything was great!"
Cons: "All was great!"
Pros: "Amazing seats and crew"
Pros: "Lay flat beds and vegetarian food"
Pros: "The counter workers upgraded my seats to window and a better boarding group."
Pros: "Flight was on time."
Cons: "Keep up the good work"
Pros: "The service, food , amenities were all A +++"
Pros: "Facilities and comfort"
Pros: "Early landing great service loads of legroom as am 6ft 5"
Cons: "Noise at the back of business Entertainment system did not work properly"
Pros: "Lucky to have the seat free next to me otherwise not much else good."
Cons: "Was supposed to be a A380 but they changed the flight to 777. I only flew with Emirates to be in the more spacious A380 otherwise I’d have chosen another carrier at better price. I also paid to choose seat which naturally didn’t apply any longer and was put at very back of plane so that money was wasted. They could have at least advised but the attitude was blaze and not willing to even speak to me."
Cons: "The flight was delayed for an already tight connection in Dubai. We paid for extra leg room only to be seated by the toilets to watch people throwing up most of the flight. Those same people did not get on the connecting flight and so Emirates managed to take our bags off as well, so we end up in London for a months stay with no luggage. Promises that it will arrive before midnight not kept and currently still waiting for bags to arrive."
Pros: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Cons: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
Cons: "My seat is horrible with something looks like vomit everywhere between a gap of the seat in front of me. Also the touch screen is not working, at first I pushed so hard until i hurt my finger tip, at the end I used buttons on an remote to control the screen(stupid me!!). The screen reset to an old version couple of times during the flight the crew had to reset for me( the airline should know what i'm talking about) It's a six-hour flight but the meal was literally served at 8.55pm(original time) in my section which is the last section to get food when the flight took of at 6.10pm(original time) - almost three hours into the flight. Can't believe they claimed to be number one airline in the world. If you fly to the States from thailand. Take Quatar if you want to go to the east coast or asian airlines any thing japanese or korean or even chinese airline like Hainan airline. They are all way better than this."
Pros: "The flight certainly lived up to its reputation as being one of the nicest airlines to fly, even in being in economy. Great service, great food, great on board entertainment."
Cons: "There was an incident prior to take off where a passenger in first class had to be removed from the plane. Though it’s certainly not the airlines fault that there was an issue with a passenger, they should’ve been a lot more transparent and gave us a lot more information on what exactly was going on other then “we need to go back to a special area to get this passenger off.” Couple that with the security checks to “make sure there is nothing on the plane that shouldn’t be” and very little explanation of what actually occurred, it made for a very stressful flight. Not knowing if this passenger had made any kind of threat against the plane, or safety of other passengers... etc, it was very hard to feel safe for the remainder of my trip being left in the dark as the incident occurred in first class."
Pros: "Flight attendants were very nice"
Cons: "Breakfast could have been a bit better"
Pros: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Cons: "Movie channels and music could be easier to use"
Pros: "The relaxed environment and the crew are amazing"
Cons: "There is always some passengers that drink a bit more than they should but.... there is nothing we can do with it"
Pros: "The flight was excellent, good service and excellent staff"
Pros: "Excellent new plane good food friendly staff excellent entertainment"
Cons: "Staff not bring drinks regularly enough"
Pros: "Verry efficient and helpful even with oversize canvas painting,, didn't expect luggage to be transferred so quickly but the made it!"
Cons: "Delay and worry I would miss connection"
Pros: "Arguably the best service I've ever had on a flight"
Cons: "Had to stop movie 20min prior to landing as I was in emergency exit row"
Pros: "The seats are relatively good on the newer A380s. The film selection was good."
Cons: "The meal was poor."
Pros: "Best airline so far for economy long haul flight, was emerites flight"
Cons: "No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own"
Pros: "Crew were friendly"
Cons: "Why are Emirates business Class seats on 777 so weirdly configured - you have to be a stick insect to squeeze out of bulkhead row 8 window seats because of hideous mock walnut trunk slung between the seats to house aisle TV screen."
Pros: "The in flight entertainment is as good as ever."
Cons: "The food was wore, the staff seemed less happy and the flight was overcrowded. Not a bad experience, really, but slightly worse than the same flight the previous year. Getting to be the world's best airline may be less challenging than remaining such."
Pros: "Service was wonderful people very kind enjoying them on the flight was quite beautiful soft and nice wish you good luck ."
Pros: "Service is phenomenal, comfort of the seats and in flight entertainment was fab."
Cons: "Food was mediocre, but then again haven't ever had a wonderful meal on an aeroplane before!"
Pros: "Excellent service"
Pros: "Flew Emirates coach Washington to Dubai to Johannesburg and Bangkok to Dubai to Washington in July 2017. New A380-800 planes were superb. Entertainment system is second to none. Staff is efficient and polite. Except for the "required crying babies" on each leg the plane is very quiet and peaceful. The check-in, however is a zoo. But better to put your best employees on the flights rather than on the ground."
Pros: "Seating and hospitality"
Pros: "crew food"
Cons: "i asked for a plus blanket, they did not provide me since the plane was full, though so many people were not using it and i felt cold; none help was provided"
Pros: "I like the meals"
Cons: "It is hard to request a window seat"
Cons: "Do not like Dubai airport security setup and the distance one has to walk between arrival and departure gates is a joke especially when your over 70!"
Pros: "Food selection Wine not as good as usual"
Cons: "Boarding was chaotic. Why usher First Class into an area make ten stand up for ten minutes before boarding?"
Pros: "A380 Emirates get better every time"
Pros: "It was a great experience...nicest airline I've ever flown. The cabin crew was attentive and accommodating and being a vegetarian I found they had many options for my dietary requirements."
Cons: "The food was very poor, the service was not as good as before. For example they didnt provide earplug and sleeping beauty and they served the breakfast too early, so it was not enough time to sleep. After the breakfast there was still plenty of time around 1,5-2 hours. I think with the departure time at 03.00 a.m. the airline try to save one foood just after the departure. The asian noodle what they provided upon request, was not sufficiant neither fit to the rank of the airline."
Pros: "flight attendants, food, nighttime lights, seats, movies"
Cons: "when the PA announcements came over the loud speaker, when i was listening to a movie, was extremely loud"
Cons: "1.45 hours connection time in Dubai was hardly sufficient. Had to run through main terminal. Despite being in business class, no special service to bring us to the gate. Not good enough frankly."
Pros: "Food, entertainment system, the air bus A380 was superb , cleanliness and crew was attentive."
Pros: "Service, food and entertainment"
Pros: "Staff, Service, plane, food. Everything"
Cons: "I can't say a word against them."
Cons: "We fid not enjoy the close proximity of several screaming children who insisted in screaming at all hoyrs, making sleep impossible. What was concerning was the reluctance of the staff to intervene. Most disappointing as we did not have any sleep at all overnight."
Pros: "Clear and firm boarding instructions - captain updated flight status. Helpful and patient crew. Clean toilets. Prompt disembarkation."
Cons: "Food for main a bit tasteless and dry"
Pros: "I was upgraded to business"
Cons: "You did not consult me first and I was traveling with a friend"
Pros: "Good food,excellent service,good entertainment !!"
Pros: "I liked the cleanliness and entertainment in the flight."
Cons: "Very cold inside flight. And the crew is not providing any blankets. Crew delivers food very late literally after we starved to death ."
Pros: "I was so worried about missing my connecting flight but I got express immigration checkin it was a great gesture, didn't expect it from Emirates"
Pros: "Entertainment was good, staff friendly and accomodating,"
Cons: "Food was just ok, breakfast lacking, only given croissant and yoghurt, the angled lie flat beds are not as good as the 180 degree lie flats, would be nice to have complete lie flats."
Cons: "Not hung; great flight, great service"
Pros: "Boarding was handled very well. I find the crew incredible; they were very attentive and very helpful. They certainly looked after the passengers."
Cons: "They went out their way; I can't see how things could have been better."
Pros: "The crew took covid-1@ precautions seriously and made me feel protected during in flight services. They were very polite and considerate."
Cons: "I would have liked to have a weighing station for my baggage before I check in so that I could adjust my belongings to fit the 23 kg limit. Instead, I had to guess my baggage's weight because which ended up going over the limit slightly."
Pros: "Seats are spacious and comfortable. Flights were on time and arrived on time."
Cons: "Food was not too good."
Pros: "Food was good"
Cons: "Wish I could have picked my seats prior to checking in"
Cons: "Wine was not served cold"
Cons: "I think Chinese people just don’t like Americans."
Pros: "Check in staff were good. We departed on time."
Cons: "Better if they could provide maybe nuts I flight but if not, it's still all good for an hour flight.."
Pros: "Such a pleasant flight compared to the 3 other flights I had taken on this trip. The crew were friendly and food was delicious!"
Pros: "Food was okay"
Cons: "The movie selection was dated."
Pros: "On time, smooth landing."
Cons: "Food was so-so, a little too salty."
Cons: "Rude flight attendant! No manners! Absolutely disgusting"
Pros: "The flight got attendants were polite."
Cons: "The food was not so good as expected, to my surprise and disappointment. The seats were even narrower than my next connecting 2hr-flight from Incheon to Osaka... Also the flight attendants spoke only in Korean when walking down the aisles offering coffee, tea, etc. When I fly on other Asian airlines (Singaporean, Japan Airlines, All Nippon) everything is bilingual so it is easy to understand what is being offered or asked."
Pros: "The seat aircond cooling"
Cons: "Food..should have local halal foods for muslims"
Pros: "checking in at airport was quick and fast"
Cons: "Food quality is not good for the price of the flight ticket Food taste has gotten worse compare to before Drink selection is not enough. Movie selections were not enough and boring Sit is lacking a cushion Sit was broken and couldn’t have tilted back Ear phone outlet was broken and couldn’t get enough sounds People were changing sits or finding empty sits and self relocate their sits. Crews did not say anything. Some crew members didn’t speak enough english"
Cons: "That made me stay overnight in Korea."
Pros: "Service Friendliness Menu Seat layout"
Cons: "Shoulder harness in back hurt without matress pad. Amerucan breakfast was terrible. Beer needs to be served cold, cold, cold"
Pros: "Crew very friendly. Check in very fast"
Cons: "Food was disappointing. Lounge in Manila was dirty"
Pros: "I loved the leg room and the pleasant classical music that was playing during boarding and exiting."
Cons: "I didn’t realize some of the food was going to be so spicy. Perhaps a bit of a warning next time would be greatly appreciated."
Pros: "over all flight is great.landed safely"
Cons: "nothing much.just the food and entertainment not much option."
Pros: "Nice staff. Good movies. Liked having slippers and toothbrushes/toothpaste."
Cons: "I had to pay $100 both legs of the flight for an extra bag. I could have went with another airline and payed a cheaper overall flight if i knew Asiana was going to charge me. Ive taken similar flight through Philippine air and they never charge me for 2 bags. This should be something factored in with $$ or highlighted before purchase. Instead of the airline sneaking extra fees on its customers....."
Pros: "I saved my points, rolled points and purchased everything I could to be able to take Asiana first class from JFK-Seoul (Incheon). Pretty much a dream. 14 hours and I could have gone longer. Put it on your travel bucket list if you are heading to Asia."
Pros: "Toothbrushes/paste and mouthwash were provided in flight restrooms. Staff frequently came by and checked on passengers with drinks or snacks to ensure optimum comfort. Flight staff boarded the plane swiftly while also greeting each passenger warmly. In flight meals were great. Flight was short which was happy."
Pros: "Having a full meal on a short (2 hour) flight was a nice surprise."
Cons: "When we landed in Tokyo, didn't have a gate and had to ride a bus back to the terminal. I haven't had to deplane outside since the 70's."
Pros: "I enjoyed having a larger screen for my personal in-flight entertainment. It was much better than on the 777."
Cons: "The seat was noticeably less comfortable on the A330 compared with the 777. The breakfast meal was pretty bad."
Cons: "The flight was delayed too much, by the time I reached Seoul all the restaurants were closed and I couldn't get anything to eat until 6 am. I specifically booked an early flight to avoid this."
Pros: "The crew was very nice and attentive. Food was great."
Cons: "The restroom was dirty, nobody cleaned during the whole trip. Movie selectins are limited for a 13 hr. Flt."
Pros: "The price: my round trip ticket from Tokyo Haneda to JFK was only 850USD The layover is only 2 hours which is bearable and enough time to find the boarding gate and a little shopping."
Cons: "Everything else. You can check-in online within 48 hrs before your flight, but there is no QR code produced on their app for paperless check-in. The food was terrible, and the seats were not made for long flights. I really felt the "economy" vibe. They only provide disposable slippers, but everything else you need to check the lavatories if there were toothbrushes or mouthwash packets left. Overall, I will still consider flying this airline for any emergency flight back to the US, but if there will be a compeittive airline, maybe i'd try another. Their business class seem enticing.. maybe comsoder it too."
Cons: "not enough water provided old outdated plane, seats not very comfortable"
Pros: "I was the only one in my row."
Cons: "Changed flight without notifying. 27hr Stand By. 4hr layover in Korea. Stuartess had attitudes. Still have 11hr flight to LAX"
Pros: "the flight was delayed but still okay with us since we had a long layover in seoul enroute to los angeles. smooth flight, excellent service. will fly asiana again, anytime."
Pros: "I usually fly Korean Air. This time I flew Asiana. The plane was clean and comfortable, the service friendly and good, the food way better than Korean Air, the entertainment system easy to use with many choices."
Cons: "Everything was good."
Pros: "Excellent first experience with Asiana... The flights were on time, the flight attendants were kind and helpful, AND my vegan meal was very tasty! Will definitely be flying with you guys again :)"
Pros: "Enjoyed an upgrade to upper deck of A380-800. Seats were very comfortable and privacy of having single seat was excellent. Entertainment was easy to enjoy. Service as always on Asiana was also excellent."
Pros: "The food was good and the movie selection was good."
Pros: "very good, arriving and departing on time"
Pros: "Plane was clean and crew was friendly."
Cons: "This was a 5 hour flight and there was no food offered. There was also no entertainment option other than music."
Pros: "Flight attendants are great. always trying to help , with a smile while doing so."
Cons: "Delay 50 minutes waiting for connection flight 2 nd time (50%) on this trip, appears that this airline is getting bigger and disregarding schedules for $$$. Also advanced on line seating is meaningless. Internet web-sight is always a problem finding the correct pages if you have a problem no local contact listings (tel. #) in major cities they have offices in. I had a Tel. # for office in BKK, used in the past , they changed the # without even leaving a message or new #. I needed to change my departure date & because I could not contact them thru web sdite or Tel. this was not possible & missed a very important meeting in N.Y."
Pros: "Crew, food, all was good."
Cons: "When I began my trip at ORD my niece upgraded my ticket to business. At approximately $3400, plus my initial ticket price, due to a health reason my niece had. She wanted me near her for assistance. We were told there the business seats were full with the Seoul Hanoi flights. There was no adjustment for the economy price on those legs of the flights. When we got to Seoul, the whole business area was empty. We were informed by the staff no seating adjustment could be made. A form was completed in regards to the inability to make adjustments. My niece, Julie Cowling, emailed Asiana the day we arrived in Vietnam, the day before we left to return home she recieved a reply. She checked with the ticket counter in Hanoi, prior to our departure, they were unable to make adjustments. There were seats available. This was very frustrating. Routinely airlines can make the seating adjustments."
Pros: "Friendly service, Korean meals, accommodation and courtesy for disabled passengers"
Cons: "Not enough Korean meals"
Pros: "everything was great"
Cons: "not much selection of entertainment."
Pros: "My assigned seat 10C was so comfortable bec of the large leg room"
Cons: "The TV monitor was hard to operate."
Cons: "Food entertainment seats bathrooms"
Pros: "Food Entertainment Leg Room Staff"
Cons: "Only 1 Checked bag per person Too long to check in due to excess baggage, and dual passport for visa. Excess Bag Fees"
Pros: "Food..i was able to try Korean food!"
Pros: "All good. Took off ok, landed without incident. Made my connection. What else can I say?"
Cons: "It was a long long flight. Having massages during the flight would've been nice."
Pros: "I enjoyed the flight attendants quite a bit. I just enjoyed their smiles, care, and professionalism. The food was pretty good compared to some airlines I have used in the US."
Cons: "No big complaints other than seating space. This is a problem with many airlines, but I am 6'5" and would greatly appreciate even just two more inches of leg room."
There was a delay that made me lose my connecting flight
Security checks were doubled on return trip compared with outgoing trip do not know why.
No entertainment only on BYOD even in business. Business is super basic from a seating and comfort aspect.
The flight arrive to Sarajevo late and I was almost loosing the chance to catch my next flight to Dammam.
Pros: "Very friendly and helpful"
Cons: "Boarding could be better organized"
Pros: "Crew was friendly, but dis not show Seating flexibility based on passengers spacing"
Pros: "They hand out wine like it's candy"
Cons: "Also, they hand out wine like it's candy - be careful!"
Cons: "Too short a connection between flights. Missed connection. No priority for those with connecting flights. No customer service to ensure passengers know which gates to go through and if passenger has chance of making flight. No recognition of time it takes to get through customs and security to make connecting flight. Actually any semblance of customer service was lacking for passengers to make connecting flights."
Pros: "The flight was quite comfortable."
Cons: "I find it hard work doing such long flights these days."
Cons: "The crew and the food, specially the food."
Pros: "Seats were too cramped up, legroom was a problem. A device was under the seat was cramping the leg room. The entertainment selection was very very poor for a long flight."
Cons: "Better entertainment selection."
Cons: "I had ordered pre flight online duty free shopping. Got a confirmation e-mail telling me that articles were reserved for me and I should approach crew members on board for the articles I had reserved. Reality however was that my pre ordered articles were not registered in their system :-("
Pros: "The seat is not comfortable. although the plane was an A380, but the configuration is not as comfortable ASIANA."
Cons: "The boarding process is so poorly organized : very very long lines, just a couple of gates for security. The worst I have ever seen is at the Frankfurt airport. It is so bad that I swear I would never fly Lufthansa again. Talking about German efficiency ... nil ."
Cons: "I was trying to extend my ticket but no one was answering my call last 2 days so I misssed my flight no refund nothing"
Cons: "The temperature was too warm. With a full plane there is a need for more air circulation. The selection of movies was old, there weren’t enough new movies."
Pros: "Upgraded to Economy Plus for more legroom. Very worth it for an 8-hour flight"
Pros: "Service was very good and lunch was delicious There werr good movies to my liking but a few of them which I would have enjoyed were not offered with English subtitles"
Cons: "The chicken pocket, wish we just had some fruit instead Also the last window seat in front of the exit row felt exceptionally tight"
Pros: "Crew was friendly and efficient. Plane was newer (and cleaner)."
Cons: "No volume on entertainment system for our row. But the crew were excellent - very professional, courteous and apologetic."
Pros: "We very much appreciated you the Lufthansa agent helped us after we missed our connecting flight to Toulouse due to German passport control. She was able to get us on a flight to Munich then on to Toulouse. We were able to get to Toulouse 4 hours after originally planned."
Cons: "Though our flight arrived in Frankfurt on time (6am) we missed our connection to Toulouse (7:20am) because of the passport check in Frankfort. There were only two agents and they were working at a snail's pace. It was incredibly frustrating and if this happens often, those flights shouldn't be advertised as connecting."
Pros: "Went as expected no hiccups. Very well run pleasant staff. Good all-around service."
Cons: "A bit warm mid flight."
Pros: "A regular predictable LH flightqq"
Pros: "I loved flying with Lufthansa , amazing airline"
Pros: "Smooth ride. Almost made up some flight time......"
Cons: "No entertainment, Two hour delay......almost missed our connecting flight."
Pros: "Plane was clean"
Cons: "no entertainment, cramped seats"
Pros: "See above"
Cons: "See above"
Pros: "Lufthansa pilots are some of the best in the industry and the flight was extremely smooth from take off to landing. There were bouts of turbulence but the pilot immediately changed altitudes to steer away from it. Flying on the 748 is a pleasure and it's a shame these great planes will eventually all be phased out in favor of more fuel efficient 787s and their Airbus counterparts."
Cons: "Having to pay 86€ for a second suitcase that weighed just 15kg. In JFK they didn't charge me but Germans always go by the book. I think for the price of the ticket and lower gasoline costs compared to the height of the recession this is simply outrageous. Next time I'll pay for economy plus. You get a seat that is wider than economy but a little bit less legroom than a business one and the second baggage is included. The meal was nothing special but the friendliness of the flight attendants made up for it."
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Pros: "- crew was great - food"
Cons: "- turbulence - boarding time delayed - tv touch screen"
Pros: "Plane left on time and arrived on time Crew worked hard"
Cons: "Main issue: It was extremely cold in the plane the entire flight! Minor issue: entertainment computer did not work"
Cons: "The leg room was awful. I felt like a packed sardine."
Cons: "No special dish for kids food or atleast wasn't offered on the flight to us"
Pros: "Excellent service. Everybody from the crew up had smile. Very good atmosphere. I would definitely fly with up guts again"
Cons: "I'm 6'2 230 seat was tight for me but that is it"
Pros: "Overall it was good trip!"
Cons: "No issues at all"
Cons: "We never flew out !! We're still at the airport! Please help us! We have to be in Spain by Saturday"
Cons: "Meals served in the 2nd flight wasnt up to the mark."
Pros: "Service was excellent. ."
Pros: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Cons: "Nice crew"
Pros: "Service was very good."
Cons: "Start the flight either during the day or evening and not at 3:00 am in the morning. It disrupts the whole night sleeping schedule. I know Indians will take anything but Lufthansa can make a good start on these timings."
Pros: "made sure we didnt miss our connecting flight to denver after flight from paris was delayed. met us at landing and took us to immigration and gate"
Pros: "Nice crew"
Cons: "Terrible film choice"
Cons: "It was a really rainy day and we all had to get on shuttles to get to our plane. Once we reached the plane, the crew should have facilitated an orderly boarding through both doors rather than one. This was also a pretty empty flight and other passengers were utilizing their assigned seat as well as a whole other row and calling it theirs just because they set something on one seat. It didn't seem right that some of us had to stay in our little crowded area while others used up 4 seats and I don't mean for laying down."
Pros: "Not many qualms during the flight back from Frankfurt - the flight was comfortable and the entertainment system functionded."
Cons: "I enjoyed the food on the flight back, however want to note that by the time the crew got to serving economy there were only beef dishes left and passengers were left with no options besides beef. The boarding process was also a bit overwhelming."
Cons: "We were delayed by complicated connection from Vienna train station to Vienna airport, by the time we arrived, we missed our flight. We called your customer service, and a recording stated that we would get a reply within 48 hrs. We contacted website customer service and it stated that we would get a reply within 48 hrs. We needed immediate assistance from a HUMAN BEING to change our reservation, that was impossible. We were forced to purchase new tickets, the cost was $2,500, we had to stay overnight in a nearby hotel, the cost was $220. We are returning one day later than planned all because we could not reach you."
Cons: "6 hour delay , no explanation given whether the original flight was cancelled or not, bags have been lost. Complete chaos."
Pros: "Friendly, professional crew!"
Pros: "Food and service"
Cons: "Entertainment. Sound so bad I had to use subtitles! Boarding complete chaos. No line, everyone wanted to be first."
Pros: "everything except the fact that no explanation was given why the plane was delayed by an hour and a half"
Cons: "Food was not very good for a few euros mote per passenger food could improve a lot"
Cons: "the waiting before the boarding, the Frankfurt airport gate for telaviv is different from the other gates, no store, no drinking water except one small counter that sell water and other food in very high prices, I except to have at least free water in the gate, excepsialy when we wait their more than hour an half"
Pros: "Lufthansa is my favorite airline. The service is impeccable, good food, great entertainment and as comfortable as international flights can be in economy class."
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Cons: "It's KLM. What else do you need to know."
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Pros: "Crew were great, food, entertainment, seat and everything else was great as well."
Pros: "Lovely crew, very helpful"
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Pros: "Food and staff behaviour"
Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"
Pros: "Good information and helpfil boarding."
Cons: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Pros: ".Very much on time with pleasant service."
Cons: "Can nit find much fault fir a short run!"
Pros: "Lovely staff, good food, great movies."
Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "Crew service"
Cons: "Flight delayed."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Service was good"
Pros: "leg room economy compared to KLM"
Cons: "full flight, no upgrade possible"
Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Pros: "Staff, service"
Pros: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Cons: "They didn't give any napkins out with the food which was weird."