Outstanding even though the 330 was one of the oldest in the fleet. The difference was the attentiveness and responsiveness of a really experienced flight attendant. For airline food great variety of interesting choices and good tastes supported by a good wine selection.
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Flight was on time, staff are friendly and helpful onboard.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
Klm start boarding while somw air issue in the plan
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.
Great flight because I upgraded to Premium Comfort. Made a huge difference in the experience.
no issues at all... Kudos to the food. This time was really really good
Overall great experience, flight was good and crew was focused on safety and comfort
The seats are very narrow. Communication regarding bids for better seating could be better
Flight was delayed for a hour from Warsaw, not sure why. When we landed in Chicago, plane was still on the runway for about half a hour. Took a while to get off.
Once again very friendly helpful staff A short flight but not only on time actually a bit early
Boeng Dreamliner has so tiny seats, so even medium and smaller size people have not enough room to fill comfortable..
Everything was very good. I felt that the value received in paying for Business Class tickets was very good. The entertainment offered was plentiful, but could be improved with more recent options as well. By no means a deal-breaker. The staff were awesome, in the airport, at the gate and onboard.
bus ride to the plane was very crowded and had to wait a long time to get to the plane. The flight itself was great.
Together with my family, we all agreed that the LOT crew provided the most wonderful service that could be. We are grateful for such a great experience they provided to us! We will return and share our experience with all our friends and family.! Keep up the good work!
The worst experience ever! They never told me I had to transfer my ticket at the ticket transfer counter. They moved me to a flight leaving the next day, which was also heavily delayed. The staff at the airport were rude and not helpfull. I'll never travel with this airline again and will not recommend it
The boarding was delayed several times. The take off was two hours late.
There should be a visible sign of Air Canada, because I walked all around and I didn't notice where was the desk, I was in a rush for the time because it was very difficult for me to find the D gate.
Older interior meant less luggage storage space. Service was good. I was in business class. I receive better service from other carriers
Everything was lovely! Staff were helpful, food was really good.
Delays after delays only to announce we don't know how long it will take
Check-in was a nightmare. Wouldn’t let us board with our dog even though he has flown on anir Canada before. Only one of us could go. Will never fly them again.
For me and my wife was wonderful everything perfectly, Tankyou.
Flight got cancelled and didn't get another flight til late and almost missed the connection because so close. We are still waiting for the bags to arrive the next day.
Great, the item that impressed us. The most was the fact that some of us were gonna have a tight connection and the crew invited those people with the tight connection to stand up and leave the plane early. Great idea and it worked for us
Overpriced. Exploitative price gouging. Appreciated getting bumped up to a seat with more leg room though.
POOR- In Belgrade flight was delayed over 2 h, without explanation , no one to ask nor get any info I lost connecting flight in Frankfurt . Awful experience . I’m confident to avoid Lufthansa in the future
The longer flight on our leg back to the US was fine. Boarding was great, we had to stay on the runway for a bit after boarding… they kept it cool uncomfortable.
In my first flight with Air Canada we sat in the plane for 4:00pm to 6:30pm. Finally we were asked to get off the plane and we were told the flight was cancelled after 7:00pm There was o clear explanation of what was the problem. I was booked without my permission on a Delta Flight at 7:30pm that was leaving at 8:00pm and I still had to go get my luggage(my final destination was Rome with one stop in Toronto. The luggage claim for Canada was closed so had to return to finally get it on the luggage belt.. Of course I missed the Delta flight and all the next day flights were booked. I also lost what I paid for my stay in Rome because I did nt cancel in time. A complete nightmare.
You deleted my connection ticket home and I am stuck in Seattle!!!!!!!!!!!
The flight was delayed 7 hours and we were given 10 euros vouchers. This is ridiculous. The crew was not nice at all, they just did their job with serving food and drinks. Did not even apologize for the delay!!!!
It’s not bad, simply it’s not as it used to be years ago.
The flight was at 6:10 am to early. No coffee or anything else offered. To 👎
Boarding was confusing with all those lanes and groups. Everything else was good
I was charged $370 dollars for one luggage in Belgrade and after trying to contact a supervisor he didn’t have time for me and said there is nothing I can do with the charge still pending.I paid $75 dollars on the way there. I only realized it after I received a text from capital one. I’m very disappointed because my family a I travel with Lufthansa often sometimes twice a year.Poor customer service not sure I will be traveling with Lufthansa anymore or recommend it!!!
Smooth flight, pleasant crew, food was ok, our seat didn’t have a throw up bag when we needed one.
The flight crew did a great job handling a volatile passenger.
Boarding and flight itself was smooth and temperature during the flight was perfect. It was just overall vibe for long distance flight, felt cheap ( comparing to KLM or TUI that I used recently). Entertainment out of date movies with poor picture quality, no games, flight map wasn't working
Basic, 737 Boeing, business class is just an economy class seat with blocked middle seat (European standard).
Unorganized, late and they lost my bag for several days.
I paid for luggage when I bought the ticket but I could not board until I paid for luggage again. The fault lays at the feet of eDreams, the company that booked our flight. Sorry, Air Serbia, but it did affect the boarding process.
Long delay (6 hour late departure, not informative enough to provide up to date info on flight, poor food quality
Plane was old. Seats were hard and very close together. No in flight entertainment.
This flight was better, plane was newer and didn’t have broken parts. Flight crew was very attentive and friendly.
Our flight was delayed from 1st July to 2nd July. But I wasnt informed! Checked my emails,every detail but I was definitely not informed! I and my family went to the airport on 1st July and learned that rhe flight is delayed to 2nd July at the airport! I am going to complain about this. I had to stay ın Kraljevo one more night. Luckily we could find a room. What ıf We couldn't?
To be honest, it was a fair flight, nothing more, nothing less. Since the route is short, I can accept poor in-flight service. The Belgrade airport is currently undergoing extensive reconstruction, which may result in some minor disruptions, but progress is expected to be made within the foreseeable future.
Omg my flight was delayed from 4pm to 9:45 pm with no explanation- that is ridiculous
