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DO NOT book with Kayak or a third party travel agent like Underpricers. You will regret it.

My ONLY complaint with LOT was the lack of WiFi and the food in business class… still, I use them because they have great connections to Chicago and they fly the 787 - which I think is a great wide body jet. Well… now LOT has WiFi (good satellite speeds) and AMAZING food. LOT now is giving Turkish Airlines a big big run for the money. And they consistently have less expensive business class. I am a very happy customer!

I have flown over 2million miles. Great flight but bizarre boarding process. They must have paged half the passengers to the desk for documentation check before boarding anyone. Overall great value.

Stuck on a plane for 6 hours due to a technical or mechanical issue.

The flight itself was pleasant and on time. Crew was very good. However, breakfast food was barely acceptable. Unfortunately this satisfies the recent industry standards. I asked for a sandwich with ham (another choice was cheese), but received a sandwich with roast beef.

Delay rushed to the next plane and bags didn’t arrive in chicago

Agents helping disable person doesnt know connections to Poland and after 9 agents helping and 2hours ,we made it to proper terminal. Polish Dreamliner its Polish nightmare liner with so narrow seats and no room under front seat for bag and feet,in economy class.To upgrade, to higher standart cost an arm and leg ,even there are empty seats No good experience overall

Boarding was impossible to navigate. Had mobility issues and a business class ticket, but still boarded almost at the end of the queue because there was absolutely no organization or assistance.

Once again very friendly helpful staff A short flight but not only on time actually a bit early

Lost my suitcase. And communication was poor. No offers of compensation for over 24 hour delay of bag

The flight attendants are amazing. The plane itself was not in good shape for passenger comfort. A good share of seat reclines were broken so they went back an unlimited amount, which meant the person in front of me was fully in my lap (the crew helped me find another seat but that would not have been possible on a full flight). Moisture from the ventilation was also dripping on me. And the entertainment system is almost impossible to hear.

Great flight. I didn't watch the entertainment. I used my iPad the whole flight. But, staff was great, smooth flight, comfortable seat (business seat 7A) and food was really good (I'm a vegetarian).

...as stated previously, red tape should be shorted by Swiss in terms of generating refunds...

The staff were nice people, the food was very cheap, one of the meal was a sandwich or nothing, I couldn't buy any food, mind expensive duty free WAS available right away. 🤒

Flight was very full and we had to checkin our carry on. Stuff however promised us that our luggage will be the first one to come out and it did

Stuff was very helpful at checkin. Flight attendants were nice. Food wasn’t very good, I expected a little more. Economy Seats are ok. Second flight was very full and they forced us to checkin our carry on.

Flight was delayed, but otherwise it was a fine flight. Recommend boarding group by group, instead of calling up three groups at the same time

Motivated and friendly crew on a somewhat dated but well kept plane. Hd seats in economy may section, so legroom was excellent.

Delay on take if- short connecting time- was supposed to have a wheelchair to connecting flight- limped with a cane thru the airport to make a connection

Crew took my carry on and checked it in; turned out to be a blessing; however the luggage was delayed at my final destination; receiving it 36 hours later. Thought, we'd get, at least water; but the Swiss chocolate was delicious. Thanks.

This is a regional jet. As far as those go it was average. Again poor quality for an expensive seat. Not worth the upgrade

last minute flight cancellation. wound up flying saskatoon vancouver seattle cleveland. all night. no more air canada.

Better this time, the pilot communicated to passengers of delay

All went really well. Except that I was randomly chosen to be thoroughly checked!!

Not having to pay to sit together. Seat cushions were worn out and breaking down sitting on metal framing, knees jammed against seat in front of me. Not a comfortable flight.

Very disappointed with cancellation, then rebooking with booked friends bumped off & then a delay of over 6 hours!! Totally disappointing & all the anxiety it caused was unacceptable. $15 food voucher to compensate is a joke!

Delays after delays only to announce we don't know how long it will take

We were reluctant to travel with Air Canada after reading many bad reviews; however, we were more than satisfied with the experience flying from San Francisco to Montreal and back. Seats were comfortable (although on the return flight we had very little leg room) and the crew was friendly and competent. The entertainment was outstanding, with hundreds of choices, from movies to shows to comedy. Our luggage was delivered in a timely manner (a little slow in San Francisco) and we were sent tracking notices all along the way through the Air Canada app. I wouldn't hesitate to travel with Air Canada again.

The usb ports to charge phones laptops did not work.

Staff never asked passengers to bring their seat backs forward during landing. Was hoping to get a little relief from the passenger in front of me (I have long legs that I cannot stow in the overhead). Otherwise the flight was very pleasant.

In business on the top-deck of an overnight transatlantic flight. A family with uncontrolled young children were there too. All night they were running around up and down the walkway while squealing . . .

Boarding was weird. They boarded two flights at the same gate at the same time. So mass confusion for the non English/French speakers. So many people at such a small gate. Like every other part of this airport you have to walk miles between everything. Gate to plane was a 5 min walk :) several long flights so I was worried about my steps but ended up walking several miles here so worked out.

I never got to Lufthansa because of Air Canadas negligence.

The flight got delayed 3 hours from Montreal and we missed our connecting flight so it was a long journey

Boarding procedure should have the crew and personnel who are more trained, in a sense of precisely knowing what can be done and what cannot. They do not have the exact information on what you should do in the first place, also the boarding itself was slightly delayed due to the aircraft "not being ready".

The service and food was excellent. The remote control for entertainment did not function properly.

..it was short.. I didn't like that my red bag went out completely stained with black stains..That's probably some airport staff bad handling but still

All was good, except my USB charging did not work, so my phone got drained and I could not charge it. Same happened to my neighbour.

A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.

There was more leg room than on the overseas flight, which was nice. Boarding was very well organized and the flight very comfortable.

Entertainment is nonexistent. Food might have been good, however due to language barriers I didn’t get to have any food. Flat bed seats and layout was excellent. Crew efficient and straightforward, but lacking any western style approach. Not that I’d expect anything else, but one could have hoped.

Flight took very long to even get checked in for, everything was late and written out by hand. My luggage was lost for several days and it was the most unorganized flight experience of my life.

It's the shortest trip one could get from BEG anywhere, so it was fine.

They had lost my ticket and despite showing them the confirmation email with the itinerary and receipt of payment for the flight they could not put me on that flight and rescheduled departure postponing it by a whole week

Plane was late causing me to miss connection. Flight the next late causing me to miss the rebooked connection. Air seberia I think is more late than on time

This was my connection flight that was moved time ahead for a almost entire day so I lost it and I had to purchase new ticket once I landed in Copenhagen since nobody wanted to take responsibility for moving flight in that way so it’s impossible to make it. Very poor job by Underpricer, Air Serbia and SAS.

I purchased an exit row seat and priority boarding, about 3 months in advance. Without any communication whatsoever, my seat was moved to row 2, when I checked my reservation 2-3 days before departure. As no exit row seats were available anymore, I selected a seat 1C. However, once at the airport, I was issued maybe the worst possible seat, 29E, middle seat, one row before the last. It is not worth my time to request the refund on the ancillary purchase, I am simply done flying with Air Serbia. Also there was no boarding process to speak of at all, or online check in.

Lacking online check in, had to wait an hour in order to check in on the counter even without language.

Seats are very small and uncomfortable so such a long flight. My tray table was broken and taped up. Flight attendant untaped it to put my tray on. I taped it back up when done. The armrest between seats was broken and metal exposed. I will not book Air Serbia again.

Omg my flight was delayed from 4pm to 9:45 pm with no explanation- that is ridiculous