I travel with a Service Dog. Have a relief area please on both sides of security. With fake grass got the dogs and washing area so it will not smell of hog urine.
Pros: "Good service. Kind personnel."
Cons: "No entertainment onboard"
Pros: "You were on time, that is the most important thing in a fly"
Cons: "You could improve your entertainment, you are not a cheap company"
Pros: "EVERYTHING WAS OK"
Cons: "PERFECT FLY"
Cons: "Time or order to boarding , entertainment"
Cons: "Food was bland and simple (Aeroméxico offers slightly better, would look to model after amazing Air Asia setup) and would add more movies to the inflight entertainment system. But overall, all good!"
Pros: "The quick boarding"
Cons: "The food still not good, even that is a short flight Copa should choose another kind of plane because the Embraiber is a very small plane for comfort"
Pros: "Although the aircraft is dated, the seating was reasonably comfortable. We were fortunate in have a row of 3 seats for the two of us on the way home which made it feel significantly more spacious than outbound. The meals were appreciated and tasty."
Cons: "The entertainment system is dated due to the age of the aircraft. However, we brought our tablets which is more than adequate. We also had back up portable chargers since there is no onboard charging. Thus, going prepared prevented any issues or concerns."
Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."
Cons: "Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence."
Cons: "This way the worst travel experience I have ever had. Arrival/departure with Kopa was the make unorganized thing I have ever witnessed in all of my travels. I literally felt like a prisoner during the boarding process while getting absolutely no communication from staff."
Pros: "Friendly crew and plane seats still confortable."
Cons: "Bad food. Choice of 2 types of meat sandwiches, chicken or beef burger. None without meat. Boarding is complicated."
Pros: "Very nice crew especially when I got sick. Entertainment was also good."
Cons: "The boarding process was terrible. There should have been ac, easy access to water and a bathroom once through gate security. Also out of our group of five, three of us were moved up to business class. It was nice that they got that but it would’ve been more fair if the whole group could have also."
Pros: "Si me gusto el servicio en general"
Pros: "The crew was amazing! Excellent attention. Very comfortable seats."
Pros: "Excellent airline. Best to connect the America's."
Pros: "Atención muy buena y cómodo el avión"
Cons: "No fue informado que el asiento 10 no reclinaba ."
Pros: "Service was good. They fed us meals and all drinks for free. The plane was in good condition."
Cons: "Everything. The only thing is that the seat recline too far back and crush my legs and I’m only 5’11 so I can imagine how uncomfortable it must be for someone taller"
Cons: "No seat assignment, over booked flight, lost my baggage"
Cons: "I could't make my web checking, some problem in the webside. The sandwich was very bad."
Pros: "quick flight and early arrival!"
Cons: "wierdos on the plane"
Pros: "Flight was on time. It was my connection flight, arrived from Mendoza ARG and continued to Toronto. In Mendoza I got boarding pass for second leg of flight (Panama - Toronto) with the gate number and boarding time. Everything was correct, not even gate number changed. Plane was new, crew OK, food OK. It was a pleasent flight."
Cons: "We were forced to go through security again to access the gate and that included throwing away all liquids without access to a water fountain to refill. Completely unreasonable to make people board a 5+ hour flight without water."
Pros: "Didn’t have to wait long"
Cons: "Small, needs to be upgraded not enough seating. Had difficulty with English. Overall fine."
Pros: "La puntualidad y la atencion"
Pros: "I flew business class. Having extra leg and seat room made a huge difference in my comfort. The staff on both the flight down and on the flight back were wonderful. I have mobility issues and they made sure I could safely get up to the restroom and to stretch my legs when I needed to. I will definitely fly Copa again."
Pros: "The crew was friendly and informative. Even though it was a full flight it was very punctual."
Cons: "How people are randomly pulled of flights and stuck in countries and cities they dont want to be in due to the airlines overselling policies. It doesnt provide security or comfort as a flyer with the airline and makes me think twice about buying again with airlines that can do this type of things to their customers."
Pros: "Food was decent."
Cons: "Wasn't given headphones when asked."
Pros: "I've always had a great experience when I travel with Copa!"
Cons: "They were overselled and b9oked me in a flight next day! even thou there was a flight later the same day"
Pros: "All was. Ganythingood"
Pros: "I arrived just in time to check in for my flight & was moved right ahead of the line. The ticketing agent changed my seating to a more comfortable arrangement after I told him how exhausted I was. Overall, good service."
Cons: "I only had one hiccup w/a rather bizarrely unpleasant flight attendant that wanted very badly to make me change my seat. Otherwise, the rest of the crew was lovely!"
Pros: "Same as above"
Cons: "Same as above"
Cons: "Limited dinner and no breakfast"
Cons: "It took way too long to board"
Pros: "The leg from RIO to ,Panama the crew crew not pleasant, the service was horrible, they started serving drinks to passengers from the first row to,the back and since the plane was completely full it took forever and the 2 flight attend that were in the galley, refused to, give me a cup of water I had to beg for it saying please I Need any liquid (since I was felling nayseas and needed to,take my medicaction) sol she gave me (practically through me a cup of a warm apple juioe) not even offered ice cubes, plus etc"
Cons: "The crew, and the plane is very old not fit, for a such,long flight"
Cons: "flying from Medellin to Orlando, it will take in a direct fly 4 hours max. It took us 9 hours to get to Orlando. The waiting time in Panama was to long (4 hours, more than what it will take the whole fly if it was direct). When we land i took forever (25 min) to reach the point where we can get off from the airplane. Then it took 1 and half hour to get our suitcases."
Pros: "La comida y bebidas gratitas"
Pros: "Friendly crew, good food."
Cons: "Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Pros: "Entertainment options were good and system worked well Flight left and arrived on time"
Cons: "Food could have been better--pasta entrée dry and tasteless, chicken sandwich awful. (Empanada on other flight much better) Seems to take a long time, 10-15 minutes, to get door open once arrive at the gate."
Pros: "Same as above"
Cons: "Same as above"
Cons: "Most airlines allow a business class passenger to take one guest into the lounge: Copa does not. Worse, the check-in staff at Panama said that it did, but on arrival at the lounge, the staff there said it did not. Awkward and embarrassing. No inflight refreshments, etc. apart from the hot breakfast."
Pros: "Loved the friendliness, service and helpfulness. Food and drinks on flights were great."
Pros: "Headphone jacks need to be repaired, multiple planes ha issues with this."
Cons: "The cabin is very dirty and the ear phone ad touch screen doesn't work properly"
Pros: "The service and employees"
The only thing need to be better is pick up the trash before the landing
The wait time at check in is extremely too long. I waited for two hours. I had 20 mins to make my flight after security and customs check.
Pros: "No Crew."
Cons: "The flight was cancelled, never went."
Pros: "El vuelo fue a tiempo y sobretodo muy facil de obtener el pasabordo. La gente muy amable y eficiente. Gracias!!! The fly was on-time, I got the boarding pass easy and fast, stuff was Wonderful!! Thanks"
Cons: "At this time all worked perfect for me the way how it is."
Cons: "Two suitcases were lost"
Pros: "The crew were good."
Cons: "I wanted to change the returning day, but the charge was too much. More consideration for the client."
Pros: "New plane, nice crew, good entertainment, good food."
Cons: "The flight was delayed by 4 1/2 hours and it was handled horribly. First, I had to wait at check-in for 1 hour despite having checked in online. Next, we were told hourly-wise to check-in at the gate to find out when our flight would leave. This was a hassle and caused me a lot of stress since I had to make new plans with a new itinerary for my arrival in Chile where I was supposed to meet my elderly parents. The staff kept telling me they didn't know when we'd leave asking me to check back four times before they were able to give me a definite time. Aweful experience that caused me a lot of stress and inconvenience."
Pros: "Easy check in, and kindly personnal"
Cons: "Maybe consider some upgrades when its possible"
Cons: "The flight was late"
Pros: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Cons: "More choices of TV shows to watch."
Cons: "El vuelo se atrasó 1 hora y media no comunicaron y cuando llame me indican mal tiempo pero conforme que no había mal tiempo.. no estoy satisfecha con LATAM"
Pros: "Other legs of flight were worse."
Pros: "Crew is friendly, plane is new and clean"
Cons: "they charge to choose seats before hand, shouldn't be a privilege to do so"
Pros: "Food was good and healthy."
Cons: "Online entertainment didn't work. Crew was rude and unhelpful."
Pros: "Wonderful people, great attitudes, and the experience I’ve come to expect."
Pros: "The food and in-fight entertainment"
Cons: "Comfortable seats"
Pros: "check in and boarding (mostly because it was empty). Flight attendants. timely flight"
Cons: "premium seats should be more comfortable as advertised. On line services (extremely poorly designed and disfunctional website)"
Cons: "The temperature should be a bit warmer"
Pros: "Crew was polite and efficient. Ground staff helpful in rescheduling flights"
Cons: "One of the flights out of three should have been on time. None were. One was cancelled. Two were delayed."
Cons: "One bathroom was out of order, and movie system did not work"
Pros: "The crew was very kínd!"
Pros: "On time"
Cons: "Travel agency accessed through kayak (kiwi travel) didn’t allow for online check in ahead of time. It also didn’t allow for seat selection ahead of time, so I was stuck with middle seats both ways."
Pros: "Boeing 787 Dreamliner, plane looked brand new. Attendants are friendly. Food is excellent. Best flight experience in many years."
Cons: "Poltrona dura e desconfortável Tomadas de energia não estavam funcionando Temperatura muito baixa (estava frio)"
Pros: "The individual who helped us rearrange flights in Lima was very helpful."
Cons: "The original flight was cancelled the morning of the flight. Caused issues with an added overnight stay and time to reschedule everything."
Pros: "I left a scarf on the plain when we landed in NY. And a lamd team member, Kelly, went out of her way to get it back for me right at the airport, and I did!!!! So helpful and efficient and curtious!!! Thank you!!!"
Cons: "There was a 1hour delay leaving Chile, but they made up some time in the air."
Pros: "Flight was fine once it git underway, and food was good."
Cons: "Departure was delayed an hour and a half for mechanical reasons."
Cons: "-Crew kept trying to take my plastic cup and looked at me like I was crazy for wanting to reuse it. No concept of sustainability or waste. Very troubling. -The attendants skipped my row when handing out M&M bags. When I alerted an attendant to this, again I was looked at like I was crazy, and he said that they were not distributing chocolates. I said that everyone else around me had M&M's. He then said that they had run out, which I found difficult to believe, given that they flight was at a max 75% full."
Pros: "The plane was new, exceptionally clean & nice. The crew were very professional & friendly. They offered my husband & I exit row seats for no additional fee after seeing how uncomfortable his 6'3" frame was in the regular seats. The snack and beverage service was above average for a 3 hour flight."
Cons: "The wifi service was not the best and although the plane was new there was not much leg room at all and the seats were not the most comfortable, but for a 3 hour flight it wasn't too bad."
Pros: "Enjoyed the large choice video possibilities."
Cons: "Too long of a layover in Lima. My screen kept popping back to restart during the video I was watching."
Cons: "They said , the are not responsable for my personal items, this is not acceptable"
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Cons: "5 HOUR DELAY ON A ONE HOUR FLIGHT. LA 990 MPN/PUQ 10 DEC"
Pros: "The newer planes with full video made travelling nice"
Cons: "Legroom was a little tight"
Pros: "Helpful, friendly service from LATAM employees. On-time flights."
Pros: "Loading the back of the plane first."
Cons: "Canceling a flight, and not telling passengers what gate the flight is at till 2 hours before and then still switching gates. At one point the gate switched 5 minutes before boarding to the other side of the airport."
Pros: "Courteous flight attendants"
Cons: "Since the flights were booked on Kayak, we were not allowed to select our seats ahead of time. And even though there were two people on the ticket, we ended up in the last row of the plane not seated together."
Pros: "Worst latam lost 4 loggages of my parents John f Kennedy New York to Trujillo - Peru 09-09-16 Inga Inga Sanchez, Rita Rojas Malqui, victor Flight B6212905- B6212906 Contact phone 7035658509"
Pros: "Good service during flight."
Cons: "They changed the flight departure time for 3 hours early. The only way I found out was by checking that morning to ensure the flight was departing on time... When I asked the ticket agent why the change in time, her response was that the scheduled departure time is only estimated......!!"
Pros: "The crew was very polite"
Cons: "The food didn´t had flavour, tasted like nothing"
Cons: "Poor leg space Entertaiment Poor food"
Pros: "The crew was very attentive, and the meals where good."
Cons: "The flight was delayed 1 hs. which happens, but still...not the best wat to start. The in flight entertainment was only available to those who had a smartphone, tablet or laptop (otherwise there was 1 screen overhead, every other 4/5 rows of seats, playing 1 movie) the problem was then, if I wanted to watch something I would have to drain my phone's battery, and there are no USB ports to recharge, so by the time we land I'd have no mean of communication, that didnt sit well with me."
Cons: "The tv screen was flickering It will be nice to have free wi-fi available while flying"
Pros: "Crew Was nice"
Cons: "Not in time. No entertainment on flight"
Pros: "Nice staff, on time"
Only complaint was that we had no way to know about the additional 'Locator Form' that was needed for arrival at our destination (Czech Republic). We had no way of knowing the website, or that it was required until we came to check in.
I lost my luggage on this flight going to Dallas.. worst experience I ever had taken American Airlines.. really disappointed.
Entertainment was very plentiful, staff were courteous. Seating was HORRIBLE. That is the most cramped I’ve ever been on any flight …Jet Blue and Spirit included. Very uncomfortable for a six hour trip.
Pros: "Flight attendant was very fun. It was her birthday and made the day fun for everyone."
Cons: "Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do."
Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Pros: "The crew was great and I really appreciate how they accommodated a family with 4 young children"
Pros: "The Flight Attendant was excellent. Genuine smile, attentive, and pleasant."
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Cons: "We stay stuck in PVR"
Pros: "They weee calm dealing with angry passengers."
Cons: "Leave on time. Nearly 3 hours late. Horrible."
Cons: "you didn't respond and we were unable to take the flight."
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "The exit row seat was clutch!! I couldn’t imagine sitting anywhere else!!"
Cons: "The boarding process was chaotic. Not very much room at the gate and very disorganized."
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Cons: "Awesome Customer Service"
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Cons: "Despite having a boarding pass with an assigned seat, Avianca would not let me board. My seat was given to someone else. There was no explanation as to why I no longer had a reserved seat. I had to wait until the next morning to get a flight to Cusco. My hotel reservation in Cusco for the night could not be refunded so I am out $400."
Pros: "Chocolate ice cream and pot pies"
Cons: "To start, I had paid extra to upgrade to a seat with more leg room only to find I had been reassigned to the back of the plane. This was after I had already done an online check-in for the appropriate seat. Then I was told by the AA agent at the desk that my upgrade was in the system but that it was “fake”. Apparently the money I paid two months before was no good on this flight. I was traveling with my boyfriend and they would not allow us at the same counter because we were not married. After much haggling we were finally able to rectify the situation. Horrible start. Then, once on the plane, the in- flight entertainment system as well as the lights broke right before take off so there was nothing to watch or see for an almost 8 hour flight."
Pros: "Comfortable seats"
Cons: "Nothing I didnt like"
Pros: "45min delay due to weather and could only be given a gate away from the others, which ultimately required a shuttle. Long day."
Pros: "On time"
Cons: "Nisy airplane and hard seats."
Pros: "Not much."
Cons: "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."
Pros: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Cons: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Cons: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "Clean and on time flight!"
Cons: "The Food"
Pros: "Crew was really good"
Cons: "Other than the crew rest really bad"
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Pros: "On time, staff at gate and on plane friendly and courteous."
Cons: "No plug for electronics. Seats crowded with heavy person next to me."
Pros: "Great service from flight attendants and smooth flight, take off and landing."
Cons: "In Rome they told us our bags were checked thru to our final destination which was Ontario Ca. In fact they were offloaded at JFK and had we not noticed a sign indicating that we had to reclaim our bags and walk them through security they would probably still be in New York. It was a long flight and everyone was edgy, but it didn't help that the crew was too. We had assigned seats next to one another but that somehow got changed and we had to get them back at check in."
Cons: "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."
Pros: "Quick to board and on time, plenty of leg room, great new movie and shoe selection during the flight."
Cons: "The food was satisfying, but not great. Entrees were quite salty and bread came a little soggy."
Pros: "Everything was on time!"
Cons: "The aircraft was extremely too hot"
Cons: "Not able to check luggage all the way through"
Pros: "Quick and smooth flight."
Cons: "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."
Cons: "temperature was too hot and stuffy."
Pros: "The crew were exceptionally friendly and helpful. They made the negatives about the flight much more bearably be their excellence service whether during boarding, in flight, or after landing."
Cons: "I booked the flight originally through british airways and expected your standard, modern plane for cross atlantic travel. Boarding to find myself on a 767 designed (and likely built) in the 80s was rather disappointing."
Cons: "I observed Crew at gate and on board rude to passengers"
Pros: "Service was very efficient and responsive. I was lucky to have an empty seat next to me!"
Cons: "Hate, hate, hate not having individual monitors for entertainment....especially considering that it's an international flight."
Pros: "There were charging outlets. Bravo!"
Cons: "They lost my baggage"
Cons: "having people trying to shove baggage in overhead storage, this is ridiculous, shifting baggage from one bin to another just to make it fit, why not just store it all below. this would be a great idea, free baggage like it used to be."
Pros: "It was just a small jumper, can't expect much but crew was good"
Pros: "Help that I received from check in through security to the gate was awesome. The person who checked me in offered me a wheelchair as it was a pretty long distance to the gate. I don't think that I would have made it all the way without her for thought and help! Same goes after the flight when we landed in Philadelphia. From the plane to gather my luggage and then to the place where my ride could pick me up. Awesome service. The stewards were also very helpful to keep me supplied with ice for my dogs. They get very stressed and tend to overheat. Thanks to a couple of the staff, especially, my dogs stayed very comfortable as well. Other then the fact that they got too warm a couple of times. Will definitely keep American in mind for another flight."
Cons: "I have not got a background in flying. I read the literature in the seat in front of me but I would like to have known sooner that I could turn a knob to help get cool air on my dogs. They were getting very warm and I spent a great deal of time fanning them when I could have just let the air do it's job."
1st flight was late by 19 mins. Due to immigration and customs we missed by 5 mins and 2 even 2 flight was delayed my 20 mins still they did not took us. We had to Wait at airport for 4 hours. Really bad experience.
Cons: "The flight was delayed by 3 hours making me late for the next two flights and ultimately costing me an entire day longer in transit. While I understand these things happen, Air Canada's response to me asking for help was abysmal. Ultimately, they didn't care and told me it was my problem. Sadly, one of the first people I talked to really did want to help and arranged flights that would have gotten me back on track but he was prevented from confirming the changes due to management. I will never fly with Air Canada ever again."
Pros: "Friendly staff"
Cons: "2 hour delay due to mechanical issue sitting on the tarmac."
Pros: "Crew were exceptionally good, friendly and helpful. Great entertainment system."
Cons: "The food is terrible, overcooked watery beefless beef dishes. Better ti brng your own food."
Pros: "Staff were friendly and helpful."
Cons: "Movie selection was limited although I found one in the lot that I thoroughly enjoyed. As always with Air Canada, you only get the most basic snacks and everything else is extra."
Pros: "Really nice comfortable seats, amazing windows larger then usually with new technology. Food was ok. It was nice that crew constantly was offering drinks"
Cons: "This was a direct flight from DFW to Vancouver. 3.5 hours. Upon arrival in Vancouver we were paged to baggage claim and informed that our bags were taken off the plane and would arrive later in the night. Problem was, we were leaving on a cruise at 4:30PM. Our bags had two cruise luggage tags on each bag. When our bags were delivered to us 2.5 days later in Ketchikan, Alaska - The cruise tags had been torn off our bags. There were a minimum of 8 vacant seats and corresponding luggage not on this plane. I believe Air Canada had a chance to load more cargo and removed our luggage to make more room for the cargo. I will never fly this airline again. I had nothing good to say to anyone on our cruise regarding this airline. Terrible passenger service. The guest services said that 16 bags were delivered in Ketchikan from Air Canada."
Pros: "In flight attendance was excellent and we were nearly overfed with plenty of drinks, snacks and meals. It was nice to see both young and elderly ladies as air hostess. This is a strong statement in non discrimination on Account of age in employment. To see a red Indian lady among them was very refreshing."
Cons: "Dimming of the windows was not user friendly and we had to put up with bright reflected lights from clouds. On ground both in Calgary and Vancouver the wheel chair attendance was not at the same level as in Frankfurt where it had been given with paramedic competence."
Cons: "One of the washrooms was a disgrace! There was vomit or diarrhea or both on the floor and on the top to the toilet seat. No one bothered to clean it up. Also, my wife identified herself to Lufthansa that she has celiac's disease, yet when the food cart came by, she was informed that all she could purchase that was gluten free was nuts. We found out later that there was a fruit and cheese plate available. Also, it seems that there were few items available from the on board menu. Why bother even having a menu if many of the items were not available? Air Canada should be ashamed!"
Pros: "Flight was great. Check in not so."
Cons: "On March 18, 2018 Joanne, Kevin, and Allison Sheridan were booked to go from SYD to YYJ and only Kevin took off. We went to the airport and my daughter Allison was too anxious to get on as she had to leave her father behind. After she calmed down we went to get on the flight and the lady at the check in, (Onwsha) said it was too late and we could leave the next day. She changed my tickets on the computer and said if we came on Monday, March 19th there wouldn't be a charge but if it was any other date it would be $150.00 per ticket/person. When I arrived to check in on March 19th I was charged the $300. I spoke to Sharon Smith who was with Air Canada Customer Service Coordinator and I explained I was told something different by the customer agent. I told her if I knew that and I was told by Onwsha I would have went on the flight on March 18th but would not have checked the bags and just taken carry on luggage as my husband was still at the airport and he could bring them when he came over. Sharon Smith said there was nothing she could do and we had to pay the $300.00. It really has left a bad taste for me with Air Canada especially how many seats were spare and I was told something different from Onwsha. Thank you for your time. If any other details are needed feel free to contact me."
Cons: "Air Canada Check In staff were extremely rude and unhelpful. My flight was at 7pm and I arrived at 6:10pm because I got stuck in traffic. I had already checked in online, all I needed was to get my baggage tags and drop my bag off. Instead of telling me where to print out my tag, they made me stand in line to talk to the check in staff at the counter. By the time I got to the counter, it was 7:40 and there was zero chance of my bag being checked in for this flight with the staff showing me attitude. When I told him that all I was here before the drop-off time and all I wanted were tags and that his other staff just told me to line up without helping, he just said "you can buy another ticket for the next flight or leave your bag here and pick it up when you return from your trip." Honestly, the worst customer experience I have ever had!"
Pros: "While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff."
Cons: "My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options."
Pros: "The plane was clean and seemed very new. The boarding process was streamlined in an organized way. The entertainment system was okay."
Cons: "The plane was a huge B787 Dreamliner and the airline didn't allot enough boarding time to accommodate the hundreds of passengers that needed to get on and settle in. Because of this, the flight was delayed by almost an hour and many people missed their transfers. It seemed like an unreasonable lack of foresight to schedule only the standard half hour before takeoff to board ~300 passengers.On top of that, the flight was roughly four hours long (five with the delay) and no complementary food, even a small snack or two, was offered. The seats in coach were made to be decently comfortable padding-wise, but I felt more packed in like a sardine with the people next to me than on other planes. The flight attendants seemed extremely stressed and overworked, and I couldn't blame them."
Pros: "Great food and good space for economy"
Cons: "The flight from Phoenix to Vancouver was good except for the poor wifi when we were connected to the air canada wifi. Since there is no mini TVs on the back of the seats, you have to connect to their wifi to access shows and movies from your own device which is fine if it works. Tried to watch a movie which had huge problems connecting and the loading signal was on for a large amount of time. Once it had connected to the movie, it had restarted to the beginning about 25 times during watching it. Very disappointing and made it very unenjoyable. Also, right after we boarded, the pilot went on the intercom to tell us the ground crew had a gas spill and had to take extra time to clean it up which led us to sit on the plane for an extra 45 minutes and that led us to miss our connecting flight."
Cons: "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
Pros: "The hot dinner was good"
Cons: "The pudding was poor, it was just a wrapped cookie. The movie selection was terrible! Most of the films were very old!"
Pros: "Entertainment system has a bunch of varieties to keep you entertained for a 12 hour flight."
Cons: "The delays were horrible!!! Had 4 flights with them. Seattle to Vancouver, Vancouver to Beijing, Hong Kong to Vancouver, and Vancouver to Seattle. Seattle to Vancouver was delayed so long that we almost missed our connecting flight to Beijing. Because of that delay our baggage missed the Vancouver to Beijing flight and we had nothing for 2 days!!! It was a hassle to get some kind of compensation and just having to wear the same clothes for 2 days. Also the Hong Kong to Vancouver, and Vancouver to Seattle flights were also delayed"
Pros: "great service from start to finish would use again"
Pros: "Nothing specific to the airline- I just liked the 9 hour flight trine instead of the 10-13 that I’ve been on to reach other parts of Asia l."
Cons: "I had a total of 4 Air Canada flights- various staff members on all flights were rude and uninviting. It’s not like my husband and I aided for anything when they were serving; they all seemed to be noted to hand you a beverage from their cart! Food was horrible- stereotypical airplane food and such a disappointment compared to some of the other flights with other airlines I’ve taken to various parts of Asia. Also, who charges for alchohol on an international flight?! They also don’t have entertainment systems on their flights- you need to download their app before take off so you have access to 5 crappy movies. Seriously, pay $100 more and go with someone else."
Pros: "Knowing that there is not enough head-room for carry-on luggage, I joined to volunteer to check-in my carry-on luggage. Service agent at the counter is very helpful and great service attitude. I asked if they have plastic twistee so I can lock my carry-on luggage before check it in. Unlucky there is none. I hope Air Canada can consider providing this ( I got from Cathy pacific before at check-in luggage counter) since they may help re-assure traveler like me who don't prepare a lock for the hand carry suitcase."
Cons: "1) Flight delay for 1 hour - that is not good 2) Choice of movie are really limited - many are old and very very old movies even though are blockbuster 3) I bought carrot and celery stick; which are wet and in plastic bag => so I cannot avoid making the table wet too! Thought it should be in a simple plastic container => even though I agree to minimal use of plastic for environmental reason. 4) The insufficient headroom for carry-on really slow the boarding time and cause delay in departure. Need better idea to help with this. may be for those who volunteer to check-in their carry on, they get a coupon for priority to board next time?"
Pros: "Constant supply of food"
Cons: "No entertainment on seats"
Pros: "The waiting room before boarding was big and comfortable. Staff was very friendly."
Cons: "Children running around because there wasn't anything to do. Passengers ignoring no food and drink signs. A passenger had a nut allergy so no food could be eaten or served with nuts. I understand this serious health risk, but passengers need to be handed out free of charge crackers or cookies if they were counting on eating their own snack. Passengers were putting both their carry on and personal item in the over head storage and therefore there wasn't enough storage for those would only wished to store one item."
Cons: "Baggage hasn't arrived after 45 minutes"
Pros: "Overall a good experience. Had to pay for food but it was quite good so I didn't mind. Supposedly the crew were short staffed but I found them attentive and helpful and to be honest I believe the people who complained may have been a little precious."
Pros: "The on board entertainment was phenomenal. My kids LOVED that they could connect and play games with each other. The gate agents in narita were the sweetest people I've come across in a long time."
Cons: "Air Canada is pretty dang snobby for the most part. Im not sure when a rule was instituted that headphones can't be worn under 10000 feet, but my three children were targeted many times about their headsets... on the ear, boring kid headsets... and there were THREE adults around us wearing similar headsets that were not bothered. I am a single mother of three tired children and we were settling in for a long flight and I found the treatment very unnecessary and discriminatory. The food was pretty awful, lol. We ordered kids meals and none of my kids ate on the flight."
Cons: "Food was terrible especially for Prem economy. Chicken dish very bad. Difficult to get a second glass of wine with main meal."
Pros: "Flight was good. Left a bit late but made up time"
Cons: "Security took nearly an hour to get through even though it didn't look very busy."
Cons: "Our flight was cancelled after already waiting through a 3.5 hour delay. The inbound flight was delayed due to weather, and as a result, there was no crew available for our flight. This left us stranded at Pearson at 3am with no Air Canada agents available for assistance. After a two hour wait on hold with Air Canada customer service, we were told the earliest flight we could get on was two days later. Unacceptable. We ended up having to buy tickets with WestJet. Weather delays are understandable. Not having sufficient customer service agents available for assistance nor having enough crew on call is inexcusable and incompetent."
Pros: "Very helpful crew and staff assisting with golf buggy ride"
Cons: "It was horrible experience going through the Vancouver custom. Some one decided to random check a brown guy traveling alone. Okay, I get it. I give them credit for profiling me. But, I was very disappointed that they only know and follow the rules in their book. Dumping the luggage and wallet on the floor and then asked me to put everything back was not gonna help you find anything. They need to be bit smart and have some people skills. I mean a car salesman is smarter than this custom officer. I walked in for random screening with great respect for those officers but walked out with zero respect and maybe worse experience of my life. If you mistreat a innocent person just have a courtesy to say sorry or give them a stuffed canadian bear. We can understand!! One last thing for custom or border officers, treat the people the way you wanted to be treated."
Pros: "Air Canada ground crew where very good and helpful as where all staff"
Cons: "Plane was overly cramped, if you eliminate one set of seats and only had 8 across and less row, I think you would make great improvements to overall customer satisfaction if the seating was mad alittle more comfortable"
Pros: "The most important thing of course is that we arrived safely of course. The plane was clean, the staff members were polite."
Cons: "The seats were so small and terribly uncomfortable. I looked it up and it seems they are some of the smallest seats in the industry. They packed the dreamliner with more seats than it was meant for, making it really cramped for an international flight. Most people had to sit with their feet in their chair because it was so uncomfortable, and my knees were jammed up into the back of the seat in front if I put them down. And I'm only 5'7" so I can't imagine what it would be like for people 6' and above. The seats are hard, narrow and sloped at an odd angle. The bathroom design is poor - the lids of the toilets will NOT stay up and come crashing down on your back when you sit down (disgusting!!). I tried 4 toilets before I could find one that worked without the loose lid. Also the food was really inferior. It is the worst food I have had on an international flight, and I have flown many trips including Delta, Emirates, British Airways, Air France, Lufthansa, Singapore Airlines, etc. There was also a much smaller movie selection than I am used to. Overall it seemed like a budget airline and was one of my least comfortable trips."
Pros: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Cons: "Checkin process has to be SERIOUSLY reviewed and improved, especially for International travelers. Our boarding passes printed in Okinawa had to be REPRINTED in Tokyo for some reason, and we narrowly avoided a huge line to wait into because staff mistakenly made us wait in the WRONG lane. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
Cons: "had to pa for poor selection (the cheese "platter" ran out quickly :( )"
Pros: "I thought the overall service was very good. I like how well the crew communicated with the passengers and how smoothly everything went."
Cons: "The food (dinner: chicken with rice, breakfast: eggs) was ok, maybe even a little yummy, but could've been better (eggs where a bit too wet). I also felt like the movie selection was rather disappointing. A lot of not so great hollywood blockbusters."
Cons: "The check in counter was a mess. Though we had checked in online, it still took forever to check in at the counter as the machines could not print out the bag tags, then there was another line up for dropping off the bags. Those machines also could not read foreign passports though Canadian ones were fine. So we had to wait for our friends who were from overseas. The stewardess doing the announcements went so fast you could not hear her except for a few words, and she had a very strong French accent so it sounded like she was speaking in French all the time. But at least she was better than the pilot, whom we could not hear at all. The only word we heard was "cloudy"."
Pros: "The crew was friendly"
Cons: "Seats are extremely small and cramped. Temperature was too cold during the flight and there wasn't even a fan on so it was the cabin temperature which couldn't be adjusted. In addition No blankets or cushions were provided. The leg room was horrible. I'm only 5'5" and I felt cramped, so I can't imagine how it would feel for someone taller. also, no one checked bags due to the newly imposed fee so everyone crammed their luggage into the overhead compartments and many of us had no room to store our carry-ons and had to put it below our seats, causing even less leg room. the Hawaiian airport also locked out the waiting area for international flights back to Vancouver due to some policy that the area must be locked down until the plane has arrived and everyone is off the plane. Many of us were sitting on the ground outside in the non-air conditioned hallway in front of the stores like homeless people for over 2 hours. Luckily seniors were sitting on wheelchairs and did not have to wait while standing or sitting on the ground. They finally let us in 20 minutes before boarding but really by then it made no difference."
Pros: "it took off and landed"
Cons: "multiple incorrect a/c notices by email containing incorrect information. Started with the confirmation of the original flight booking. It had the origin and destination mixed up but had the correct cities. That's impossible with the corresponding flight #'s. Called AC, they said; oh well. Then multiple notices in email of changes to times of depart/arrival/gates. Showing these email changes to A/ C Gate Staff, they said each of those 8 notices for departures or return flights was wrong info and they concluded; "oh well". They don't care, and they weren't interested in reporting the errors to IT people."
Pros: "I was barred from traveling, because Air Canada did not specify that an in-transit visa was necessary for South Africans traveling through their country to the US (where I am a graduate student at the University of Chicago). This blatant discrimination nearly caused me to be arrested and deported from China. It is also utterly unacceptable that Air Canada at no point tried to arrange an alternative flight and told to "just get another direct flight" as if buying plane tickets is in fact like taking the bus."
Cons: "I was barred from traveling, because Air Canada did not specify that an in-transit visa was necessary for South Africans traveling through their country to the US (where I am a graduate student at the University of Chicago). This blatant discrimination nearly caused me to be arrested and deported from China. It is also utterly unacceptable that Air Canada at no point tried to arrange an alternative flight and told to "just get another direct flight" as if buying plane tickets is in fact like taking the bus."
Pros: "Staff and food"
Cons: "We lost one of our bags"
Cons: "on march 13/ 2016 booked my tickets on kayak.com so end up getting it with vayama.on july 28 missed my flight for a family raison called vayama and explained the situation they said they will help me just they need to confirm with the airlines (air canada) and they will give me new tickets.no body called me back ,called air canada said: we have ticket but you need to get it from vayama.called vayama again he said sorry about that i will let everyone know and he promise me that i will get help a.s.a.p.did't hear from them left with my wife and two kids in morocco for a week end up buying new tickets from laufthansa"
Pros: "Great service, friendly staff, fuss-free boarding, good entertainment selection."
Cons: "Plane could have been slightly cleaner (eg replace old, ratty in-flight magazines). Food was reasonable but a bit bland."
Cons: "Hair in my breakfast and they wouldn't give me another meal also by the time they reached me all the options but the overlooked egg was available they didn't explain just dumped the meal on my tray table and when I asked for the other option was told straight out no... I've flown on many airlines and that was by far the most foul meals I've ever had budget airlines do better won't fly ac anytime again.... My original flight was delayed 5 hours to connect so I was transferred to another flight and my bags didn't make it so I went 4 days without luggage also"
Pros: "Entertainment system is good"
Cons: "Crew was an hour late arriving at airport so flight was delayed. No food, not even a snack, on a 5+ hour flight is not acceptable."
Cons: "This was an absolutely terrible flying experience. Our flight from Toronto to Vancouver was delayed by almost 5 hours, which meant I missed my connection to Victoria. Almost no information was given about what to expect about our onward travel connections in Vancouver (most people had connections). I was told that not only would AC book me on an alternate flight, but there would be an agent to meet us with information about baggage, hotel stays, etc. There was no such agent. An agent was only available for folks connecting long-haul to Sydney, Australia, but for no other destinations. I tried to call the airline directly to get information, and kept being told "you will have to speak to someone at the airport". No information was given about where my bags where, whether they would be at the airport or about my connecting flight. I was also told that if I chose to stay in a hotel I would need to pay out of pocket and then seek reimbursement. Unwilling to take the risk of not getting reimbursed, I, like many of my fellow travellers, chose to suck it up and sleep on the floor at the airport. They also failed to tell me that I would need a brand new boarding pass, so after waiting 30m to get through security, I then was sent back to wait another 30m to "check in" yet again and get another boarding pass. This was absolutely one of the worst flying experiences I've had recently, and it utterly frustrates me that AC has a near-monopoly on Canadian air travel. I live in Victoria and will likely go back to what I did in the past, which was take sea travel to Seattle and fly from there just to avoid Air Canada."
Pros: "Staff was professional and courteous. The staff was helpful but were too busy dealing with the full plane load of passengers."
Cons: "Crowded middle seat that was uncomfortable to sit in. Sat next to severely overweight person, who needed two seas to be comfortable. I was squished. The seat belt was tangled up and I could not fix it to adjust it. Bell to call flight attendant was not working. The middle light bulb was burnt out. Took my book to read on this long flight but could not read. just sat in the dark when the lights went out. Boarding the plane seemed like planned chaos! No one (passengers) listened to instructions and these were poor given by those responsible to oversee the boarding the plane. Fight was delayed for half an hour with people coming on at such late time. Had to change seats to accommodate others - family with children. Dealing with disembarkation should be better and much too long. Those with connecting flights should leave first and can be identified earlier to prevent cheating. Those with children should be next. Those in the aisle seats then leave, followed by those in the middle and window seats. Loading the plane after the business class or first class should be according to seat number from the back of the plane to the front. this completely random boarding boarding clogs up the aisle with passengers and luggage. I thought in an emergency this plane would not be efficiently evacuated. You can call me Seelochan Beharry 604-261-6690"
Pros: "service staff were nice"
Cons: "didn't like that bags cost USD25 extra. USD10 should be the cost."
Pros: "Seats were comfortable..."
Cons: "Plane windows were really dirt... staff was a bit rude..."
Pros: "We got upgraded into the Elite section, which we excitedly thought would be business class with a nice full recline, as we had been up for more than 24 hours when we left Seoul, but were disappointed. It was more like the Economy Plus on United. A forward cabin with wider seats with a bit more legroom and maybe little bit more recline as a result. On one meal we were served fon china like from business, but on the breakfast, I got china and my husband got the typical plastic and foil square trays. The restroom for the cabin was foreward and was not crowded, which was nice."
Cons: "What I really disliked about the special Elite section was that the arm rests are immovable and the trays embedded in the arms, just like when you are in a bulkhead seat. That's one reason why I avoid the bulkhead seats. So, even though I was sitting next to my husband, it meant that we couldn't remove the 4-6 inches of hard chair arms between us. i could not curl up with my head or feet in his lap, the way we could in a regular economy seat. Therefore I did not sleep on the flight the way I had on the comparable trip outbound."