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Communication is key for customer satisfaction, and I am very frustrated at the moment with the whole non flight situation.

The aircraft had a loud weird noise for the whole time, it was scary and uncomfortable.

They canceled flight and never reached out to anyone instead they put us in a hotel with a flight changing to 12 hours later not considering the plans everyone has to make last minute changes, I simple call a few hours before flight would have been appreciated.

No entertainment system for a long flight (9+ hours), Checked baggage wasn't properly ticket as priority (due to loyalty status I have with the company). Flight wasn't operated by Azul, but by HiFly, in a very old and not updated Airbus

It was decent. I was sitting in the very back row of the aircraft, so it is difficult to gauge overall comfort from a notoriously undesirable seat in any aircraft.

Terrible Flight cancelled Long wait for replacement Lost my paid for priority seating Food options abysmal quality Uncomfortable seats

I have my tickets bought since June 2024 with extra space sits. Azul sends us emails every time to change flights. I was in vacation I naively did not think it would bring me any harm. Further, I am Diamond Client (Top fidelity club rank). During checking in this flight, I did not have the extra space, nor multimedia set (this does not affect me, I really do not care, I prefer to watch my own videos). My complaints have not being considered by the attendant, which said she was not from Azul and could not do anything and the she really did not care. She also said I should respect the other passengers. I have bought my tickets 6 months earlier, I had bought extra space, I switched flights thinking Azul was fair enough to keep my ticket settings, I am on the top of the fidelity class and I still have to listen to moral lessons of an attendant which does not even work for Azul. When an Azul employee came (the only information I have is her name is Chris) she validated the other company attendant. I have complained to Azul and still wait for an answer, but they keep calling me to renew my fidelity club, which unfortunately I already did days before my check in. Azul should pay more attention to proposals of switching flights (downgrading setting acquired in advance) and train better their employees and the employees of their associates. I have always had Azul as a top flighting company, after that experience I have changed my perception (and I won´t ever by extra space sits in advance, it must be changed and eventually you will receive a voucher you will never be able to used) and don´t participate in any fidelity program (they are only concerned to your fidelity with respect to them, not the other way around, you may even listen to a moral lesson in that case).

The flight we booked that left at 10 am was canceled without explanation at 4 am the flight they moved us to was 9 hours later.

Azul has become the new Avianca and Copa, they are using Airbus with very uncomfortable seats, no more Azul

On time. Nice crew, clean plane and a small snack

Get attendance need to be better educated about flight policies and and how luggage is transferred and checked

A lot things happened in this trip.The fly should be less stress.

Horrible. No TV or any type of entertainment on board. Passwnger listening to/watching stuff on their own phone with no headphones making it noise and uncomfortable for everyone else, little/tiny food portions, old seats, useless wifi (cant access anything). Horrible exlerience especially it was a lomg distance flight with kids.

Simply as follows:- First, there was no vegetarian option for the meal Second, only 2 washrooms for the entire economy class.

We paid extra with copa for seats near one another The plane was changed and we lost our seats We were all Separated. We have not received a refund for our seats despite emailing and calling.

At JFK the Security line was extremely long and few checkpoints open.

The plane doesn’t have screens but you can use your decide for entertainment. Pack a snack too since they don’t offer any, and the meal is pretty small and you will get hungry

I was supposed to have a lay flat seat but they switched planes and there was only a chair

As usual, the flight with normal legroom was not very comfortable, but the second flight was much better because we had paid for extra legroom. It was very nice to check our bags without an extra fee.

I liked the friendliness of the crew and comfortable flight. All good.

My flight was cancelled and United Airlines could not rebook or help. My whole trip was then cancelled and I could not go to the funeral I needed to get to.

Boarding was a complete mess. The whole system went down. People got wrong seat for the first half an hour.

The website check in was poor. Baggage fees were in US dollars but registered in Canadian dollars. The site would not accept my credit card. Scanning the passport was the worst. Someone from United needs to try the process. I’m not a novice with tech and I have to say this was a bad experience. Everything else was great.

We boarded the plane and were about to take off when we were notified that the tires had to be checked. Upon inspection, they were found to need replacement, so the entire plane had to be deboarded. After we exited the plane, United staff forced us to stay in the gate area by posting "Do Not Exit" signs on the doors connecting the gate area to the terminal. Many of us had already rebooked our flights and had no checked bags, but they told us we could not leave. This seemed inappropriate to hold people under false pretenses. When the agent told us we could leave, I asked them to please take down the "Do Not Exit" signs, as they were misleading. The agent refused, and I told them that it didn't feel right to hold people like that.

Not great experience - we were super late boarding due to issues with aircraft. Then when we finally all got onboard and seated and they started taxiing out to the runway they just stopped then turned around and went back to the airport. Apparently the crew “ran out of time” to legally fly us. They mentioned that they were about 2 minutes away from taking off. I understand the rules and safety but kinda wonder why they would have bothered boarding us in the first place? Had to go all the way back and de plane and then wait in a HUGE line to get a hotel (this is somewhere around 2:30am) finally got to hotel by Uber (no shuttle after 20min so gave up) and they ended up putting us all back on the same aircraft at 10am next morning so got about 2.5 hours sleep. They did give us. $250 credit, but it was a São Paulo Brazil flight out of Dulles. The flight and everything was fine.

Terrible. Out flight was delayed for 21 (twenty one) hours. United is a joke.

Boarding is very confusing. They have Line 1 and Line 2 and many many Boarding groups. Everyone lines up under those two lines long before they call zones. If you have a higher zone 2 like I did due to a Premium Plus ticket, it’s very awkward having to ask each person which zone they have. Extremely chaotic process. On board the flight attendants had no charisma whatsoever, even to us paying extra for an upgraded cabin. I asked for a chamomile tea after dinner (as no coffee or tea was even offered) and the FÃ said they didn’t have even though listed on the drink menu. Also, the mid flight service was entirely skipped which was a soup and sandwich combo. Supposedly had a variety of snacks mid flight too but those never materialized either. A few times I walked Back there, not a single flight attendant acknowledged me as they were all deep into their iPhones. I simply Wanted a glass of water since ZERO water runs were made on this 9hr 30 min flight.

Very friendly staff. The flight was on time. Need a bit heavy covers/blankets. It can get colder with a thin blanket.

Brutal delay of 24 hours on first floight the 3 hours in Chicago . Tiny seats , screaming child behind me kicking the seat … couldn’t be worse

Only major irritant: we were in row 40 sitting directly below announcement speaker. Music during boarding was painfully loud even with ear plugs in. Default sound level for announcements over entertainment system was set much higher than level I set for my headphones, so you get "blasted" when an announcement came on.

Better this time, the pilot communicated to passengers of delay

I really enjoyed the delicious food and the delicious breakfast; I also liked the seat—it was very comfortable—and the service was absolutely wonderful. The trip was smooth.

The only good part was what we paid for, we travelled premium economy, good comfort travelling with a baby. Flight with AirCanada was again delayed for more than 4 hours, service level is horrible and they don't care. They deliver the bare minimum for a world class price. If you can avoid canadian air lines, do so, oligopoly does not help them to strive for any service level.

I always enjoy international flights with Air Canada, the organisation the brand the prestige. It’s great… Lots of flexibility Text calls around gate and luggage including my connection kept me informed; Sarah the flight attendant on our flight was amazing with just the right amount of professionalism and spiciness which made sure the rude or unresponsive passengers were kept in line while making sure providing five star customer service she was amazing. No improvements assessed on my side.

In flight entertainment from screens on seat back had been disabled. The pilot initially let us know what the time frame was for us to take off but after that initial schedule obviously went way over the time he said, no further updates

The service was really good the crew also very good , the comfort excellent!

The crew, comfort, and food were good but the flight was an hours late to take off.

I would highly recommend Air candidate to anyone that wants to fly and enjoy the experience. The crew is friendly. The seating was comfortable all the amenities you would want were available.

Air Canada did not provide a reservation number for the code share flights with GOL that made it impossible for me to find my three flights with them, reserve flights, make changes, etc. Air Canada was unresponsive to multiple contacts from the concierge at the best hotel in Rio who said the Air Canada line in Brazil was never answered; multiple calls from me over a five-day period to the Brazil and US / Canada numbers were never answered. Also unanswered were Tweet and IM, which were recommended by the Air Canada app and online as a way to reach customer service. I was unable to reserve a seat and confirm a special meal - not life or death but expected and customary interactions with an airline. Air Canada offers an easy way to designate food preference but doesn't include vegan in the choices. Somehow, on the Sao Paolo-Toronto flight, I had food with tofu and soy protein; the flight down was pasta with cheese - not optimal. I give GOL credit (code share partner) for the tofu and soy.

I was upgraded to business so enjoyed it very much :)