Love the Redmond/Bend terminal! And the terminal staff and flight crew were welcoming.
Cons: "You changed the times of my flights almost weekely. Not what I signed up for"
Pros: "More assist with delays"
Cons: "What other business can function like an airline. Late? Who cares? Miss your next flight? Who cares? Cancelled flight? You deal with it. Unfortunately, there is no recourse."
Pros: "Friendly crew Good food"
Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Cons: "Please offer more gluten free food options. Thanks!"
Cons: "Maintenance delayed take-off"
Pros: "Premium class has great legroom on 737-800. Crew was friendly. Seats were comfortable."
Cons: "The restrooms on the 737-800 are tiny and cramped. The landing in Boston was quite a jolt."
Cons: "For an hour long flight, it seemed like enough time to serve more than just 4 choices; 1 beer, 1 wine, juice or water. I’ve been on flights that were 45 minutes and served an entire meal. Of course, what they do is still great and I am very grateful."
Pros: "The person who worked in ther terminal at the podium was awesome. And the flight attendants were nice I heard a flight attendant say she was new to her coworker which sort of shocked me because she didn’t seem new. I think her name was Su."
Cons: "No coffee ... on the way to Seattle?!?"
Pros: "Onboard crew were ok but the gate staff were a bit sassy and rude."
Cons: "Customers service training for gate agents."
Pros: "Great crew"
Cons: "No drink service - not even water."
Pros: "Food was excellent. Staff was friendly."
Cons: "My luggage is missing. Did not arrive with me to Budapest. Many many important things are missing and cannot be replaced. Please help!!"
Pros: "Excellent flight!"
Pros: "Arrived on time and in one piece"
Pros: "Great crew, very friendly and helpful. Enjoyed a flight that was short and sweet."
Cons: "Small cabin, little rougher ride, and small meal choices but understandable with cut backs."
Pros: "Always like Alaska flights"
Pros: "Nothing. Zero. You treated me so poorly. I will never use you again. Absolutely the worst experience of my life."
Cons: "Customer service. Customer service. Custoner service."
Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."
Pros: "white wine"
Cons: "Late leaving Bend. Sat on tarmac 30 minutes after arriving in Seattle. Missed my ferry."
Pros: "On time, friendly and comfortable..."
Pros: "It got me from redmond to Portland in one piece."
Cons: "Crew was straight up rude. Flight attendant refused to talk except to say goodbye to people leaving the plane...."
Pros: "Fast boarding"
Cons: "Why are Redmond flights always late!?!?"
Cons: "It was very difficult to hear the boarding calls."
Pros: "In Denver, the boarding process was well organized and directed by clear announcements and boarding lanes."
Cons: "In Seattle, the boarding process was chaotic and mismanaged. The ground staff gave confusing and ambiguous instructions that resulted in everyone forming a large, disorganized throng in front of the gate agent. It was as if they said "everyone get on the plane immediately, and we are only taking the first 30 people"."
Pros: "Very efficient; in-time"
Cons: "No food, but none expected."
Pros: "A short flight is always a great flight -- and the flight attendants were fabulous per usual."
Pros: "how short it was"
Cons: "The landing was a bit nerve rattling."
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "Friendly staff, smooth flight! No drama in airport or on flight"
Cons: "Seats are tight but ok for 50 minute flight"
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Pros: "Very nice attendant"
Pros: "Willingness to help 90 year old who can't hear or see your flight information at the airport. Appreciate the assist to board and unboard"
Pros: "On time..."
Cons: "No service, no snacks!"
Pros: "Friendly service."
Cons: "Flight didn't last longer."
Pros: "On-time, no unpleasant surprises."
Pros: "Fine,same as the earlier flight..."
Cons: "Again, the size of the plane, interior."
Pros: "Plane was comfortable and boarding was very efficient."
Cons: "The staff at my connection in Seattle were not the friendliest."
Cons: "Slept in the airport because you guys form have connections"
Cons: "The plane had to turn around halfway from Seattle to Vancouver due to a mechanical problem. We all later got an email saying we'd receive a discount on future travel because the airline deemed the delay "preventable." We got a second plane quickly, on the second boarding process the gate agent failed to do preboarding. I'm on crutches at the moment, so this meant more time on my feet manoeuvring around "elite status members" than I would have liked."
Pros: "Easy flight. No issues."
Cons: "No issues to report."
Pros: "Nice seats and new decor, very comfortable"
Cons: "$7 for a cheap glass of wine? What a rip-off."
Pros: "The crew is genuinely friendly and helpful. It was a very short flight so there is not much to note. It was on time, and I caught my connection easily. I am very glad they serve the Redmond Oregon to Portland route."
Cons: "This does not apply."
Cons: "Same comment on boarding procedures."
Pros: "It was a very good flight. It was right on time."
Cons: "Passport card not valid for travel, could not take flight."
Erything was excellent and easy
Pros: "The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good."
Cons: "I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey."
Pros: "Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent"
Cons: "No. Keep up the good work!"
Pros: "The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day."
Pros: "Karl was amazing! So helpful and sweet!"
Cons: "Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise."
Pros: "The crew was very good and there was enough leg room."
Cons: "The dinner option was underwhelming."
Pros: "Excellent service!"
Cons: "Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food."
Cons: "I cancelled this flight online, then I called to let them know I was getting emails, but that I had cancelled. For two days I received emails about delayed flights and now this."
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps."
Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Pros: "Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general."
Cons: "Boarding can get crowded so don't be in a rush"
Pros: "The crew were informative and friendly and attentive. We fly often and the food on this flight was the best we have had in a very long time, and we weren’t even expecting any. Thank you for a great flight Virgin ,"
Cons: "Long walk to the gate but no problem"
Pros: "Smooth overall. Food mediocre but edible. (More than I could say for other airlnes.) Price also good."
Cons: "Lots of flight schedules changes. Missed connecting flight as a result. No time left to deal with customs and baggage."
Pros: "The crew was professional, responsive and friendly."
Cons: "The following experience goes down in history as the worst ever because: we had a 3.5 year old child, and mom and dad seated directly in front of our row. The couple ignored the instructions to move seats forward during meals making it impossible to eat. They placed their luggage in the overhead compartment belonging to both rows, which wasn't a problem if they hadn't proceeded to open and close the compartment every 20 minutes. The 300 pd dad repeatedly stepped on my broken toe while reaching for his luggage, while rattling around and disturbing sleeping passengers. And, sadly the child repeatedly threw temper tantrums without any care or effort of intervention from the parents. In short, they terrorized the surrounding travellers. In contrast, my outbound flight, also had a family seated in the row directly in front. This family was the antithesis, considerate and respectful of their fellow passengers. Susan Laws"
Cons: "Incredibly uncomfortable, not enough minimum space to fit my knees behind seat in front when front passenger reclined. 6 hours is too long to have a metal rod sticking straight into your knee caps. Shoulders were squished between other passengers and had to sit twisted the whole way and Im not a large person, but am 6ft. Cabin crew impolite and unhelpful. Food was awful and made my friend sick."
Pros: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"
Cons: "We haven’t possiblyty to check in online. Crew smell was terrible, ladies used some perfume, some people was allergic to it"
Cons: "My flight was cancelled on Christmas Day, but we had to stand in line to wait to get onto another flight on another airline. They were so slow that the flight they tried to put everyone left and then they offered ZERO assistance to get another flight and wouldn’t even refund my ticket, just told me after waiting 3 hours to call whoever I booked with for a refund."
Pros: "Great Service. Truly enjoyed Economy plus!"
Pros: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Cons: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Cons: "The seats are a bit uncomfortable for such long flights. Crue was excellent"
Pros: "Seat is very comfortable"
Cons: "During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again."
Pros: "Not flown with Delta in many years and impressed by the aircraft (A320), crew and customer service"
Cons: "Check-in was a bit of a hassle as kiosk would not accept our details but agent was able to resolve the problem"
Pros: "Leg room in economy was good. Staff very professional and made a long flight bearable."
Cons: "At check in the name on my reservation read Ron, not Ronald which is on my passport. The second agent I was referred to was unpleasant and charging $100. Had same problem out of Seoul but there was no charge for the ticket change. My interaction with the second agent left a very bad taste in my mouth."
Pros: "My first time flying to Europe! I love the service from the attendants but my seat mate made it uncomfortable to seat in my seat. Overall great experience"
Cons: "My headphones and those of my neighbors did not work."
Pros: "Virgin Premium economy offers a great up-grade on economy. Seperate check in (faster), seperate boarding (earlier), better food, service and more room than economy."
Cons: "There appears to have been an increase in cost above that you expect percentage wise. There has been reduction in the quality of the food."
Cons: "One toilet not working"
Pros: "The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient."
Cons: "Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all."
Pros: "Food was good."
Cons: "Leg space was cramped. Parking was very far.food"
Pros: "Food was good, crew was nice."
Cons: "Seat was broken. Button was stuck in so I couldn't keep the seat up. Also a light was stuck in the on position for the entire flight not allowing people to sleep."
Pros: "Great service outstanding staff"
Cons: "Entertainment package needs to better emirates and qatar could be taken as examoles Delay un take iff 3 times now in last 12 months"
Cons: "If the luggage fees were to be included in the price, I would have gladly chosen Emirates for its comfort at that price."
Pros: "Still a more pleasant experience than BA but others have overtaken. Crew make a difference though."
Cons: "Limo service wasn't great in China - asked for address of hotel - a major international chain and confusion on booking details"
Pros: "Staff was friendly and welcoming."
Cons: "There was nothing not to like."
Cons: "Crew had poor communication, didn't seem friendly or helpful, no food given for free and no warnings fhat this was the case. Flight was delayed at takeoff And they did not accurately tell us how long the delay was"
Pros: "The staff, the food , everything was good. We were in premium economy and were impressed ."
Cons: "I have trouble walking and the golf buggy never arrived to take me and another lady to the airoplane so we had to walk."
Cons: "BYOjet cancelled my flight"
Pros: "Very professional crew throughout."
Pros: "The crew left my breakfast in the sear next to me because I was asleep (unfortunately i didn't notice till I started to disembark...)"
Cons: "I couldn't get comfortable enough to sleep very well, even though I was in a window seat (which I can normally lean on)."
Pros: "Flight crew were awesome! I got super sick with Bali belly and the crew did everything in their ability to comfort me."
Cons: "Sitting in the galley vomiting for 6h. Flight was completely packed since flights the day before had been canceled, but a full flight isn't really something you can complain about."
Pros: "Everything except the plane itself"
Cons: "Plane cramped"
Pros: "Getting off the stinky airplane...peeyoo!"
Cons: "The three hour delay in departure."
Pros: "Mostly everything was fine."
Cons: "Not really anything particularly that I didn't like."
Pros: "The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much"
Cons: "Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)"
Terrible experience delays going there and delays coming back will not be flying delta
Pros: "Being upgraded was a GREAT surprise !"
Pros: "The comfort of the seating, the flight crew, and the services Delta provides. I always have a pleasant time flying with them."
Pros: "Comfortable travel"
Cons: "Keep it up"
Pros: "The crew really was amazing. Friendly. Communicative."
Pros: "Felt safe and sanitary"
Cons: "Felt unsafe. Guy with guns and how delta employees handled it blew my mind!"
Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Cons: "Provide earphones or headphones"
Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Pros: "When i asked for a window seat at the gate, i was provided one in the comfort zone. Very impressed and pleased. However, the remaining two segments were the opposite. Staff at the gate did not assist in any way for the remaining two flights."
Cons: "The flight from Bend to Seattle was delayed a couple times and caused us to arrive when our connecting flight was already boarding. Luckily we were able to make the main flight on the trip."
Cons: "13 hour delay"
Pros: "New plane, friendly crew."
Cons: "Departure time"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Pros: "Never made the connecting flight."
Pros: "The flight attendees were nice and attentive. The entertainment was great."
Cons: "The boarding crew was less than pleasant and had an attitude. They changed my assigned seat and when I asked why, they rushed me to board offering no explanation except “your seat is no longer available”."
Pros: "Friendly crew."
Cons: "A bit bumpy"
Cons: "Departure delayed by 1hr30"
Pros: "nothing- the plane took of late and AGAIN with no reason given why - pilot blamed it on ATC"
Cons: "TAKING OFF ON TIME!! AN entertainment screen that actually worked, and not the very last seat in the plane (last row)."
Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
Pros: "There were actual meals served on the flight. They were pretty good. Free movies available."
Cons: "There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep."
Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Pros: "The plane had a ton of room."
Cons: "Then our connecting flight had extremely rude crew members who made us feel as though our experience was less important than the “sky members”. Super HOT on the plane as well."
Cons: "Everything was to my satisfaction."
Pros: "I was rerouted."
Cons: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "All that one would want."
Pros: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Cons: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Pros: "Very nice, comfortable plane, everything went smoothly in spite of our little airport being overrun with eclipse tourists."
Cons: "We paid extra to be able to pick our seat ahead of time but when we got there we were told that in the first leg of our trip the flight was oversold and therefore we didn't have seat assignments anymore. The delta folks blamed Kayak. We did get seat together, but not the ones I had previously chosen. Also there was no beverage service on this flight."
Pros: "It's a nice, comfortable flight with plenty of entertainment options."
Cons: "The coffee on board is lousy, but I'm not sure that is much of a surprise."
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Pros: "Very new plane arrived on time no problems"
Cons: "Nothing everything was great"
Pros: "Flight and service were fine. Because there was a long delay, the ticket agents supplied free sandwiches, drinks, salads, and coloring books and tried to engage the waiting passengers with games. I won a $50 Delta gift certificate! The captain had good communication with the passengers to keep us informed."
Cons: "Flight was delayed 4 1/2 hours because no crew was available."
Cons: "Missed connection"
Cons: "I had to take different flights due to the delays."
Cons: "My original flight from IND to LGA was cancelled due to weather and I was rebooked for the next day. I was forced to spend a night in a hotel near the airport. Then my flight the next day kept being delayed, first 5 min, then 20, then 40, etc until 2.5 hrs. Since the delays kept increasing, I decided to rebook on another flight with a very tight connection in Detroit--the only other option. When my flight arrived, the other fight was already boarding and I ran to make it. Luckily I got to the gate in time, just before the door closed. The original flight ended up with a 3.5 hr delay!!! That is unacceptable."
Cons: "No westjet checkin area and no signage. Staff didn't know what was going on."
Pros: "The crew kept it together even though the situation was stacked against them."
Cons: "The plane was really late, changed gates a number of times and switched from one terminal to another then back to the original terminal again. My understanding was this flight was a mess the previous week as well which says that something needs to be fixed. The temperature on the flight fluctuated back and forth from too hot to okay. You get the picture."
Pros: "The prior flight arrived late and then due to what appeared to be some mechanical issue, the plane was towed into the gate at about the time we were due to board. I mention this only because this was the only glitch during the rest of the flight. Loved the wide variety of entertainment available inflight, the AC outlets on EVERY row, and though I didn't need it this time, the availability of Wi-Fi Internet is appreciated. And though we left 40 minutes late, we made up part of the time and arrived only 20 min later than scheduled. Bravo Delta! I'll have to check out your version of Mileage Plus."
Cons: "I couldn't understand the gate agent's announcements due to language issue but most of all competing announcements from the gate behind me. One of the flight attendents was more bossy I felt than necessary. She told me not to put my backpack in the overhead bin, even though there was enough space and the back 3rd of the aircraft was half empty (I was in the last loading zone so there weren't many more people after me)."
Pros: "really close to a SkyClub - it seems like the connections to Panama City usually get stuck at the end of the concourse, so this was a pleasant change"
Cons: "Alaska seems to do a much better job in getting the people to stay out of the boarding area until their zone is boarding. At least they make it a point of emphasis."
Cons: "Delta connect carrier not good for comfort seating and service. Would not fly them again. Would go to another airline iinstead."
Pros: "It is a no frills airline. Cabin crew were friendly."
Cons: "No entertainment, no food"
Pros: "Average comfort compatible with all airlines"
Cons: "WestJet is a good airline"
Pros: "Well organized. Helpful & courtesy."
Pros: "Quick smooth flight. We even landed early. No delays no problems. I even had seated in an empty row"
Pros: "Crew accommodated seat change. All courteous and friendly staff"
Pros: "I like that my original flight was rescheduled but I needed to arrive in Vancouver for my connection so I'm happy they moved me to an earlier flight. Very accommodating!-"
Cons: "Entrainment on flight"
Pros: "Every thing"
Pros: "Crew was great! Seat space was a bit tight"
Cons: "Little more space and leg room"
Pros: "Seat was uncomfortable because of the head rest that is attached to the seat. However the staff and crew were friendly and helpful."
Cons: "Better seats"
Pros: "The crew was polite, even with the numerous delays. Other than that, the multiple delays (3; 8:30 -> 11:30, 11:30 -> 13:05, 13:05 -> 15:30) rubbed me the wrong way and lessened my experience with West Jet. Kayak was very responsive and reliable on their end."
Cons: "West Jet; the delays which took around 6 hours from my weekend trip."
Pros: "Crew were very good. The economy seats were "ok". Food was good and the service was very good."
Cons: "Entertainment didn't have enough new movies to watch. The leg room could've been better."
Pros: "Crew was good"
Cons: "I paid for a window seat, but there was no window. Contacted WestJet and they refused me a refund."
Pros: "Friendly crew and good snack options"
Cons: "Bigger seats"
Pros: "For some reason, we found ourselves in the Premium section for our return flight from Palm Springs. So we got fed!! Which was nice. And we had a little more legroom, “spare seat” between us, etc."
Cons: "It was a short flight, only 2 1/2 hours, so you can’t really expect much. It’s the long flights where service really makes a difference."
Pros: "Swat was okay, crew was great"
Cons: "Wifi no work, loading was a bit of a joke"
Pros: "Super friendly, fun crew!"
Cons: "Seats are so small"
Cons: "Always a ‘full flight’ and they run out of spacein the overhead storage"
Pros: "Arrived earlier than expected despite a later departure."
Pros: "The flight left on time and the crew were pleasant and efficient. Best of all, we had ample legroom in our economy seats. Much appreciated!"
Cons: "While we were waiting to board, we heard an announcement by American Airlines, allowing currently serving military members and their families to board with the VIPs. I think that is wonderful idea!"
Pros: "Check in was quick and easy. Boarding and flight was right on time!"
Pros: "Staff is friendly."
Cons: "We didn’t appreciate the walk from Gate 4 to Gate 41 TWICE when the departure gate was changed. We are in our 80’s and it was quite a trek!"
Pros: "I got to watch "The Post", which took the entire time of the flight. I've wanted to see that movie for months and didn't know how that would happen! Easy flight, good service, friendly crew."
Pros: "Great airport, friendly and helpful staff. Onto e departure and arrival and very little baggage wait in Vancouver"
Pros: "The staff were super helpful and friendly, and the accommodations were clean and decently comfortable!"
Cons: "The food was very pricy and not that great. Also the boarding took a long time and seemed a little unorganized."
Cons: "Gate arrival and boarding delayed."
Pros: "For a long flight, WestJet is the way to go! Many flights were involved in our vacation. WestJet stands out above and beyond all the rest. And what a relief, since we took WestJet for our in August flight to and from Europe. Simply no comparison in all the various aspects of a flying experience."
Cons: "The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing!"
Cons: "They tried for force us to pay for a different ticket because we had gotten a cheap initial ticket!"
Pros: "The crew was kind when they gave me an extra bag of pretzels to calm my rolling stomach on a flight that while over 4 hours long does qualify for even a decent sized bag of pretzels."
Cons: "I think the seats on westjet are ridiculous, are they smaller than other planes. I was practically in the lap of the person next to me. I'm 5'7 and I couldn't even rest my head on my knees to stop the extreme motion sickness. I couldn't even finish my flight today because I couldn't stand the nausea and I couldn't rest in a seat 2 sizes too small for a regular sized person. I had to lay down and when it didn't subside I had to find accommodation. I will never fly with westjet again. But thanks you know for the pretzels."
Pros: "Inexpensive average airline"
Cons: "Pay for everything from food to bags, still better than Ryan air"
Pros: "The stewards and stewardess were fantastic."
Cons: "Its a little cramped in the seats."
Pros: "It's a way to get from point A to point B."
Cons: "It's like taking the bus, it is what it is. Not great but it gets you there."
Pros: "I like everything"
Pros: "Was nice clean short flight. Pleasant stewardesses. Food was lacking but normal now for short flight"
Cons: "Entertainment only with app loaded devices"
Pros: "staff was unfriendly. no options for entertainment that don't cost. no blankets to keep warm. i understand airlines need to make money, but they're making it much less enjoyable. on the upside, my flight down had incredible staff who treated me and my mother very well. sometimes, people make all the difference ;)"
Pros: "Boarding was Ok Full plane, which makes a difference"
Cons: "Was there an entertainment progress? One trip for rood and drinks. Delay in boarding, which the crew made up."
Cons: "It took several hours for the decision to be made to cancel our original flight from PV to Van, and when the final decision was made, the complete lack of sympathy or communication came as a shock. No one informed us why we were moving to another terminal or that our flight had actually been cancelled and we would be staying another night in Mexico for another two hours. Getting our hotel voucher and transportation to the venue took another several hours. (Sorry Westin, but you also receive poor marks on your food services. Your front desk people were great though!) The following morning we were not informed that there would be no food service on the flight, so my kids were starving by the time we touched down in Vancouver. The ordeal was exhausting and when we finally arrived in Vancouver we almost missed our connecting flight because of a huge error in off-loading our luggage. It shouldn’t take over an hour to receive your luggage. Again, the communications break down led to hightened anxiety and stress. The whole horrible journey home with WestJet made the loveliness of my actual holiday pale into the background. I was very disappointed in WestJet as I’ve had fabulous experiences in the past. If possible, I will avoid flying with them again any time soon."
Pros: "Short flight at a great price!"
Cons: "If you are not a US citizen, you must apply for an Eta. Canada charges $7 for citizens to enter the country. Did not know we needed this and had to apply online right before boarding our flight."
Pros: "That we could sleep during the flight. The attendants left us alone when we were sleeping."
Pros: "Good crew! Do you call food to a cookie and a coffee? Zero entertainment unless you are carrying your own. At my age is almost next to impossible to be carrying those devices, too heavy!"
Cons: "Walking to the end to find the gate # marked on the ticket, just to find out when I got there that it was the wrong gate, it had been changed. Its hard to hear the announcements in that airport , its a very noisy one. First time in more than 8 years had to pay for 1 suitcase I had"
Pros: "Staff are always fun and efficient, but the drinks came very late. In Asia, even if the flight is only 1 hour, they have the time to serve a lunch and clean up....."
Cons: "the 3 hr security line up"
Cons: "Took 45min to bag check (3 agents and only 3 families ahead of me) and when I did bag drop, I’d already checked in online, the agent tagged my luggage to Calgary not vancouver and put it under someone else’s name. It’s been over 34 hours and still no word from westjet. Calgary is an 1 1/2 hr flight to Vancouver. Not impressed."
Pros: "West jet employees worked hard to fix the mess they caused. Eventually getting me a ticket for another airline."
Cons: "Changed my flights with less than 3h notice. I’d payed extra to reduce wait times as I was flying with a child just over 2. Originally had me coming in to Vancouver at 9 am and leaving at 5:40pm. Not cool with a young child. Allmost missed the 1st flight getting it fixed, they also didn’t book my child in adjacent seats, despite pre-booking the seats on the flight days before."
Pros: "We got there"
Cons: "I just cannot understand why WestJet cannot seat six people travelling together together. I mean really folks, it can’t be that hard... especially since five of those passengers have the same surname! Finally, is a cup of coffee and cookie and a glass of water really sufficient for a 5hr 9min flight, which adds to well over six hours with boarding and alighting time included."
Pros: "It was a comfortable experience, the flight crew were attentive and friendly."
Cons: "The lack of space beneath the seat in front of me can be frustrating, especially when one is required to push their small bag underneath it."
Pros: "Crew was great. Flight was on time."
Cons: "This older plane had tiny seats in the seat backs. My phone screen was bigger. Thought we might get a meal on a flight of this length and at this time of day."
Pros: "It was a great flight . It wasn't full so there was a lot of room . It was on time and the Crew was very friendly"
Pros: "Interjet. Was 2 hours late and disrespectfully done"
Cons: "Our luggage was supposed to be included in the plane fare, but we were asked to pay"
Cons: "I could have been on the flight"
Pros: "The seat was very uncomfortable. The plane was late. The baggage took forever to be delivered."
Pros: "Staff were friendly."
Cons: "The turbulence was really terrible both ways. It made me question Interjet’s planes."
Pros: "On time flights"
Cons: "The customer service of the flight crew and ground crew of interjet was terrible."
Pros: "PLANE 1. TOOK OFF LATE 1 HOUR 2. ALMOST CRASHED AT LANDING IN MEX. ABORTED LANDING , PILOT CAME ON INTERCOM TO SAY THAT THERE WAS ANOTHER PLANE ALREADY ON THE GROUND. THE PLANE WAS 1-2 SECONDS FROM ACTUALLY TOUCHING DOWN"
Cons: "STAY AWAY FROM CD. JUAREZ AND FROM BAD AIRLINES"
Cons: "Just stop the delays!"
Pros: "Crew was nice. Flight was right on schedule."
Cons: "Almost no leg room, no entertainment other than the radio, food was pretty bad and my bag got broken and ruined. There were kids running and screaming all through the flight with no intervention from the crew."
Pros: "Good crew and comfy seating"
Cons: "More food selection and some entertainment."
Pros: "Good seat sizes, good drink options, free booze for those that want that"
Cons: "No snack at all, all four legs of my flights were delayed or cancelled, slow boarding process, English explanations get the short shift on announcements"
Cons: "Online checking was not working for my ticket, wasted time on it. Something that needs to be improved."
Pros: "Quick, efficient, good price"
Cons: "Food options on flight"
Pros: "The crew was nice and attentive, the seats were ample and the air quality was great a deodorizer wouldnt hurt"
Cons: "Off alcohol on your flights"
Pros: "The leg space was amazing."
Cons: "Is it possible to have a faster way to check in and drop of bags? The line was a little too long to check in."
Pros: "The price"
Cons: "Being on time not 2 hours late"
Cons: "The seats could be improved a lot"
Pros: "All in all a goog flight"
Cons: "Had a 40 minute delay on departing and about 20 minute delay waiting for gate permission"
Cons: "no online check in but no proper error message (online check in generally not possible)"
Pros: "The space was good. Snacks where perfect too :)"
Cons: "Crew was rude in my flight way to Mexico. Boarding time. I had two delayed flights."
Pros: "Crew was so good and friendly"
Cons: "Keep Maintain service"
Pros: "Space between seats"
Cons: "The food"
Cons: "No vegetarian food - only ham+cheese sandwich. No soap in washrooms First drink served after 2 hours of take off"
Pros: "Good price"
Cons: "Very nice flight. No complains. It is a low cost airline and I arrived on time, so everything good."
Pros: "2 beer sandwich and snacks included. Yahoo"
Pros: "I flew two Interjet flights (Lima, Peru to Mexico City and Mexico City to YVR) in late January 2019 and they were both just fine! Great leg room in even the basic seats on every Interjet flight - that's their thing. On these 6 hour flights they serve snacks, drinks, and a sandwich. I didn't eat any of these things, but they exist and seemed decent. The flight attendants were nice, both flights departed pretty much on time and boarding was fine. Also both of my checked bags (I paid extra for one of them on each flight) came out at the luggage carousel after both flights and were in perfect condition. These are basic planes, but a great price and I had no problems whatsoever."
Cons: "There are no charging outlets on these planes. Interjet is very slow with the initial check-in process."
Pros: "Arrival time was earlier"
Cons: "The bathroom did not have soap and the snacks were stail."
Pros: "The service of the airline."
Pros: "The flight experience is good just like any other flights"
Cons: "Closing flight 60 mins before the flight leaves and check in staff is very unprofessional from agent to manger and we're no help in finding alternatives"
Cons: "While arriving in Mexico it takes very very long time after landing and it makes many passengers nervous because of the short time connecting flight"
Pros: "The service from Interjet when checking is was amazing. I had a group of 10 people come to visit and I was impressed by the overall service and quality of costumer service from interjet. I’m a business owner and this time I was exptremely happy to find such a qualified company keep it up ya were amazing. Thank you interjet"
Pros: "Comfortable and roomy seating. Women's only bathroom. Pleasant staff."
Cons: "There is no entertainment but is not needed with all of the devices people have."
Pros: "Absolutely the best airline I’ve ever flown and I fly a lot staff was friendly courteous expedited food was good everything was perfect."
Cons: "The food on board was just some chips ."
Pros: "Plane is clean. Fair"
Cons: "Boarding process is disorganized. Everybody piles on a single lane and is not by zones. I hade a bunch of ppl from Zone 1,2,3 in front of me and it was hard to go thru"
Pros: "Intrajet had the perfect space and i felt comfortable"
Cons: "Everything was good"
Pros: "Very nice"
Cons: "Good choice of cheese and Turkey or chicken , but not good choice of bread."
Pros: "Overall experience was great. Flight left on time and was super pleasant. Clean and new aircraft. Comfortable seats with enough space. Flight attendants were smiling and courteous at all times. Could offer some fruit rather than cookies."
Pros: "New jet, very clean, but the best feature was the generous legroom. The flight left on time and we arrived early which was great."
Cons: "No entertainment at all, drop down tv's showed American Ninja, then the Mexican version of shark tank with no sound. No music or internet offered. Two sandwiches offered during the flight, bunwiches with meat and cheese. The poor woman behind us on the flight was vegan, nothing available for her. Limited drink service, no tea, just coffee with coffee whitener, a few choices of cold drinks and cheap beer. Pretty basic which I sort of understand as the flight was inexpensive, but it would be nice if they offered food for purchase on the flight, or maybe one could order food in advance. The flight attendants were a bit rude when asked questions as well. The check in process was very slow, not sure why, then when we headed to the gates, there was no gate assigned, when it was finally assigned it was changed as soon as we arrived at the gate, which meant a long walk from one end of the terminal to the other. I wouldn't have had a problem with any of the food issues if it had been spelled out on the web site. I really had no idea this was a super low budget airline and there would be nothing available to at least buy on the plane."
Pros: "plane is new"
Cons: "they delayed from 04:45pm to like 11:15pm, the worst part is, they never tell you when the flight is gonna take off. so we just waited without knowing if we can leave nyc or not. Landed on mexico city airport around 4am local time, and took another hour to finally get out of the gate. btw, the entire mexico city airport is so smelly at that time. first time here, really really bad experience."
Cons: "The rent of the cars they said they don’t have and we dit it by line"
Pros: "bathroom was accessible spacious seats"
Cons: "NO AC for while we were on the plane for a good 30 minutes. -seats did not recline"
Pros: "It will be good if this airline provides help for people over 65 years old."
Pros: "Amazing leg room in economy!"
Cons: "Flight attendants were a bit passive (traveling with an infant), possibly language barrier, wasn’t a problem as the flight was half empty with lots of space for us..."
Cons: "The worst customer service experience I have ever had. I will NEVER fly them again."
Cons: "the flight left late and in addition they charged me 10 usd on top of what I paid justly.com"