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What to like with AA?

Delayed by 2:38 hours at Chicago due to aircaft repair. Total layover 8:38 hours.

Customer service when my flight was delayed twice and then cancelled.

I hated that there were sudden updates of delays just moments before we were supposed to board, then delayed for a day, then cancelled. I was fortunate to be re-routed to San Francisco (I am on the way) now, through United airlines. All in all, it was a stressful inconvenience.

It was great, but returning home was bad

The food was pretty good.

They had no accommodations for our baby, and didn’t let us board first. It was an old plane with basic entertainment, TVs above the middle row and not all do them worked. It was particularly freezing on board. Some of the crew was nice but overall not very friendly or welcoming.

We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow.

We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?

Seats more comfortable, plan wasn’t too full

No charging port for cellphone.

Crews were nice

Hostess were professional and warm

Seats was too tight, no leg room and no room for stretching

Lounge

Delayed flight which kept pushing back for more then 5 hours. Got booked on the next flight got middle seat. Flight attendant was rude and short with people. Not very personable. Plane was so hot everyone was sweating.

Aircrew great along with gate agents.

First class flying is gone. No lounge access in the US. No meal (boarding at 1720 and arriving 2100) Beverage service the same in front as in back. Need to go back to Asia to get what you pay for.

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Delayed. Charged for my bag even tho i have the United explorer Visa. Skipped me with pretzels and when I asked for some, it was as if i was asking fir something extraordinary!

Nothing

Flight to SFO landed 7 min late. Wouldn’t let us on connecting flight to MRY. We were put on a land shuttle to MRY and now I’m car sick. Horrible day!

One flight attendant in particular. Wish I knew her name to commend her. Also, had a bassinet for my grandson!! Frequent beverages offered, especially water. Allowed to move seats once in the air!! Able to help my daughter with her baby. Chicken dish was actually really good.

No movie screens at all!? Odd; especially for an International flight. Check bathroom paper supplies more frequently. Ran out of paper towels two bathrooms. No fault of yours, but the Venice airport was a nightmare. I am use to airports in the US and was shocked how long the line was to get through to our gate. We couldn’t even find the end because it wrapped around like an “S”. Surprised we had to print our boarding pass (but was never asked for it); couldn’t do a mobile boarding pass.

Quick and organized airport and boarding

Old plane uncomfortable seats

The cree was great. Plenty of room in economy plus. Timely boarding.

The food was hard on the edges and too spiced on the salad.

On time, clean and comfortable

The only challenge for me was they couldn't take my form of payment on the plane for some food so I was out of luck. I had a Mastercard debit from the states. It is also a loss of revenue for you guys as well. They couldn't take the apple pay from the passenger next to me either. I know it's a lot of systems to update

On time, fast boarding

Too much airport security

Excelente servicio por las aeromozas y comprensión de asignaciones de asiento por mi estado medico.

Mucho frío!! Durante el vuelo

Efficient and respectful staff. Treat to have wine with the pasta dish that was served.

I am only 5'2...a short woman so the seat does not fit me . My feet can not rest on the floor and the headrest does not adjust for me. It makes for a most uncomfortable 18 hours from Lima.

NOTHING

2.5 HOURS DELAYED

Boarding etc was all fine.

Nothing

The crew were so kind and friendly. Kept the spirit upbeat and served us well. The bulkhead was roomy enough for carry on bags, so they weren’t taken away from us to be checked, which happened to us on the same flight last year with another Canadian airline.

I do miss personal screens in seats, although I understand it’s not really necessary anymore. If there were a ledge or place in seats to accommodate personal devices for better viewing, that would b amazing. No more neck cricks.

Friendly staff on time

What to like with AA?

Delayed by 2:38 hours at Chicago due to aircaft repair. Total layover 8:38 hours.

It was great, but returning home was bad

Customer service when my flight was delayed twice and then cancelled.

I hated that there were sudden updates of delays just moments before we were supposed to board, then delayed for a day, then cancelled. I was fortunate to be re-routed to San Francisco (I am on the way) now, through United airlines. All in all, it was a stressful inconvenience.

Crew, food and boarding.

Limited entertainment selection. Tight setting with minimal leg room.

We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow.

We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?

Hostess were professional and warm

Seats was too tight, no leg room and no room for stretching

Seatback tv.

Stewardess berated a man for leaving his backpack on the floor in front of him rather than politely addressing the issue. She told him you know better than that and don’t ever do that again. It was totally uncalled for.

Seats more comfortable, plan wasn’t too full

No charging port for cellphone.

Easy boarding and finding seat; good food and liked that wine was available, good movies to choose from

Seat was not comfortable, I am 5'1" and the head rest was too high, fortunately I had my own foam neck support. Bathrooms could use more cleaning during flight as one was grossly covered with urine right after turbulence was experienced. One crew member appeared to be having a bad day and seemed unhappy to be at work and was impatient with all.

Nothing

Flight to SFO landed 7 min late. Wouldn’t let us on connecting flight to MRY. We were put on a land shuttle to MRY and now I’m car sick. Horrible day!

It got us to London. My bags were quickly available.

The seats were SO. UNCOMFORTABLE. I didn't sleep at all and have a headache because of them. Absolutely atrocious. The food was meh. One of the flight attendants was so rude I dreaded every time she headed over. I'll be flying with Delta in the future.

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Delayed. Charged for my bag even tho i have the United explorer Visa. Skipped me with pretzels and when I asked for some, it was as if i was asking fir something extraordinary!

What to like with AA?

Delayed by 2:38 hours at Chicago due to aircaft repair. Total layover 8:38 hours.

It was great, but returning home was bad

Nothing

Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed.

Crew, food and boarding.

Limited entertainment selection. Tight setting with minimal leg room.

Didn’t like the fact that online check in didn’t work on the Delta app.di

Seatback tv.

Stewardess berated a man for leaving his backpack on the floor in front of him rather than politely addressing the issue. She told him you know better than that and don’t ever do that again. It was totally uncalled for.

The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids.

The landing was pretty tough and we took off almost a half hour late.

You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional.

It got us to London. My bags were quickly available.

The seats were SO. UNCOMFORTABLE. I didn't sleep at all and have a headache because of them. Absolutely atrocious. The food was meh. One of the flight attendants was so rude I dreaded every time she headed over. I'll be flying with Delta in the future.

The United flight had a great entertainment package (movies, tv shows, etc). The flight attendant who sat in front of us was awesome,and fun to talk to. She gave us some great tips about things to do while in Athens. The food was good (for airline food).

The flight from Newark to Athens was interesting. The flight changed gates at the last minute. The plane was towed to the new gate, then we found out that it was going to be delayed an additional hour due to required maintenance checks. Actually, I don't mind the additional maintenance checks, I want to arrive alive! We arrived in Athens 90 minutes after our expected time. We got seats in the exit row, however, we couldn't really enjoy the extra legroom for 2 reasons: 1) The exit hatch was right in front of my girlfriend who was sitting near the window. She couldn't extend her feet without kicking the door (I big no-no at 35,000 feet). 2) Our row was right in front of the bathrooms, so I had constant traffic bumping me in left shoulder and lines of people literally standing in front of me for the majority of the flight while waiting for their turn to use the bathroom. They are stepping on my feet constantly or passing gas in my face (I wish I was kidding).

Lounge

Delayed flight which kept pushing back for more then 5 hours. Got booked on the next flight got middle seat. Flight attendant was rude and short with people. Not very personable. Plane was so hot everyone was sweating.

Easy boarding and finding seat; good food and liked that wine was available, good movies to choose from

Seat was not comfortable, I am 5'1" and the head rest was too high, fortunately I had my own foam neck support. Bathrooms could use more cleaning during flight as one was grossly covered with urine right after turbulence was experienced. One crew member appeared to be having a bad day and seemed unhappy to be at work and was impatient with all.

What to like with AA?

Delayed by 2:38 hours at Chicago due to aircaft repair. Total layover 8:38 hours.

Rude and disrespectful

Nothing

Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed.

Never made it to Chicago, rerouted through Washington DC.

We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow.

We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?

Didn’t like the fact that online check in didn’t work on the Delta app.di

You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional.

Seats more comfortable, plan wasn’t too full

No charging port for cellphone.

delayed. missed my connector and had to rebook to a later flight

Lounge

Delayed flight which kept pushing back for more then 5 hours. Got booked on the next flight got middle seat. Flight attendant was rude and short with people. Not very personable. Plane was so hot everyone was sweating.

Very nice FLY and fantastic weather. No turbulence THAT all. UNITED CAPITAN AND CREW, nice. Thanks to GOD a nice fly in ALL aspects.

To be honest, everything was OK.

All great!

How I was treated How I felt was wonderful.

Nothing

One flight attendant in particular. Wish I knew her name to commend her. Also, had a bassinet for my grandson!! Frequent beverages offered, especially water. Allowed to move seats once in the air!! Able to help my daughter with her baby. Chicken dish was actually really good.

No movie screens at all!? Odd; especially for an International flight. Check bathroom paper supplies more frequently. Ran out of paper towels two bathrooms. No fault of yours, but the Venice airport was a nightmare. I am use to airports in the US and was shocked how long the line was to get through to our gate. We couldn’t even find the end because it wrapped around like an “S”. Surprised we had to print our boarding pass (but was never asked for it); couldn’t do a mobile boarding pass.

The crew on The flight was efficient and friendly.

The flight was so crammed. I understand there's the possibility of flying on a fully booked flight but if it took an hour to load the passengers how quickly can you realistically get 400 passengers out? Plus it prevents everyone from having an overhead cubby. You need to reconfigure the flying experiwnce.

Crew was friendly and helpful on a very full airplane. They did their best to check on connections to let us know if we were going to miss our flights or not.

Flight was delayed nearly an hour causing a very tight connection in Calgary.

Hostess were professional and warm

Seats was too tight, no leg room and no room for stretching

You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional.

There were actual meals served on the flight. They were pretty good. Free movies available.

There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep.

The wait

The screen didn’t change in time

Nothing good to say about AA

AA screwed up reservations by rescheduling flights by 3 hours earlier (done not once but two times) causing 6 hour layover. This plus an additional 2:38 delay on next flight made the journey horrible. Will never book an AA/BA flight again for intrnational travel.

Never made it to Chicago, rerouted through Washington DC.

Customer service when my flight was delayed twice and then cancelled.

I hated that there were sudden updates of delays just moments before we were supposed to board, then delayed for a day, then cancelled. I was fortunate to be re-routed to San Francisco (I am on the way) now, through United airlines. All in all, it was a stressful inconvenience.

Crew, food and boarding.

Limited entertainment selection. Tight setting with minimal leg room.

Crew was friendly and helpful on a very full airplane. They did their best to check on connections to let us know if we were going to miss our flights or not.

Flight was delayed nearly an hour causing a very tight connection in Calgary.

On time, clean and comfortable

The only challenge for me was they couldn't take my form of payment on the plane for some food so I was out of luck. I had a Mastercard debit from the states. It is also a loss of revenue for you guys as well. They couldn't take the apple pay from the passenger next to me either. I know it's a lot of systems to update

Early flight was not as crowded

But was very busy just the same. Weather was poor

The crew on The flight was efficient and friendly.

The flight was so crammed. I understand there's the possibility of flying on a fully booked flight but if it took an hour to load the passengers how quickly can you realistically get 400 passengers out? Plus it prevents everyone from having an overhead cubby. You need to reconfigure the flying experiwnce.