Cons: "Very well executed."
Pros: "Food was good ."
Cons: "Didnt turn on the AC until were in air, implying that everybody was sweating for 30min from boarding to ip in air. Crew refused Green Tea, saying it is only offered in Business class"
Cons: "Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine."
Cons: "70’ late on a 45’ flight"
Pros: "Officers in the airport are rude and offensive, racial discrimination."
Cons: "Change their employees, arrogant, not professional"
Pros: "Crew was amazing"
Cons: "Entertainment and dinner food"
Pros: "I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different"
Cons: "More snacks maybe lackerli"
Pros: "Lots of room on the flight, fresh warm bread, lots of water, nice cabin crew"
Cons: "How do I book a vegetarian meal??"
Cons: "I could have used USB charging station."
Pros: "Crew was great"
Cons: "suddnely delay of 30 Minutes , then waiting in the plane all in all 60 Minutes - thats a long time for a long distance flight"
Cons: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."
Cons: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."
Pros: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Cons: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Pros: "All operations a-ok"
Pros: "check in & boarding were ok"
Cons: "very uncomfortable chairs worset food crew were very unfriendly the plan was full with the smell of vomiting"
Pros: "Flight share with another airline so we couldn’t book our seats in advance."
Cons: "Space is cramped. Very professional and courteous crew."
Pros: "Spacious seats"
Cons: "Bag check process"
Pros: "Everything was perfect"
Pros: "Customer service excellent even though I was in the economic class they made me feel first class!"
Pros: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Cons: "I travel a least 5 times a year and Kayak is always my option."
Pros: "Very Pleasant Staff!"
Pros: "No problems to report. Boston to Zurich in under seven hours."
Pros: "Friendly staff"
Cons: "Seats were horribly uncomfortable"
Pros: "upgrade to business class"
Cons: "the flight was delayed, so I have arrivede later and was told that I should have been there for the original time..."
Cons: "Need to make it more clear that it is necessary to complete a second passport controle at the boarding gate....causing confusion for some travelers who are not aware of this extra step"
Pros: "They waited for us. We came in late and had to connect to this flight and they waited the 10 min for me and 8 other passengers. Very grateful for that. Service and food was amazing!"
Pros: "It was an amazing flight with an amazing service thank you United."
Pros: "Good clean service that Swiss is known for."
Cons: "There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag."
Pros: "The flight attendants were very attentive and professional. Food and snacks were tasty and Proseseco delicious! Upgraded seats were worth it for a long flight."
Pros: "Smooth flight"
Cons: "Crew just ok."
Pros: "Friendly service, superfast check-in"
Cons: "The entertainment remote was not working and the crew member could not fix it. Indicated that his happens and that the planes are supposed to be refurbished within the year. The screen was the most user-unfriendly I have seen in a long time"
Cons: "Because there was no way for us to check in early or online and they did not send us an email directing us to do so, they put us on standby even though the flights were paid for months before. We couldn't sit together--they wouldn't even try, they let the computer do it randomly as we boarded. They put my son through ridiculous strip search security measures, and when my passport fell into to the steel bullet of a garbage can, they didn't help and my son and I figure out how to go through it to get my passport. They could not have been more unhelpful. Plus the food was terrible, and delays both in taking off and getting to the gate. I will NEVER fly Swiss Air again."
Pros: "Friendly crew, clean flight"
Cons: "Charged 45 SF (about $50) to check 1 bag"
Pros: "Service was remarkable - food far superior! Will be my airline of choice going overseas."
Pros: "When we landed"
Cons: "Everything else..."
Cons: "No priority boarding with my baby,had to complain that a lot of other passengers were going by us(while I was waiting with my baby asleep in her stroller and me being pregnant) so that the crew would let us go through to get in"
Cons: "No tv's on each seat. Seats are. Dry thought and uncomfortable and snacks are terrible"
Pros: "Enjoyed the service."
Pros: "It was comfortable."
Cons: "No entertainment."
Pros: "Getting off the plane after 11 hours of turturous discomfort."
Cons: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"
Pros: "It was great to have timely service where the staff made sure you were comfortable and pleased with the flight. Great entertainment on board with no technical difficulties. Fantastic experience!"
Pros: "Crew was very helpful with getting me "something" to eat since I did not receive a "Vegan" meal as I had ordered when I bought the flight... The meal I originally was given was included milk and cheese ingredients and after explaining what vegan actually was they did their best to help my situation. My first flight with Swiss to Switzerland included the correct "vegan" meal do I can't understand how this mistake was made by Swiss on the return flight?"
Cons: "I did not receive a "vegan" meal as ordered originally and though they were very helpful they should all be better educated regarding the differences between "Vegan", Vegetsrian, Lacto-Ovo, etc... Since I was embarrassed as I had to keep rejecting the food they gave me until I educated them on the basics of what Vegan food is... They were very helpful throughout."
Pros: "Entertainment system. Flight crew was awesome. Always ready to help in any way."
Cons: "Just the seats were to close together coupled with small seats is at times uncomfortable. Even this is a reach however, I was pleased with Swiss being the first time flying with them."
Pros: "Comfy, loved the individual Tvs and food was great!"
Cons: "There was a supposed difficulty with my entry in Europe when I tried to Check into Chicago. I thought that I had to cancel my flight. Swiss air representatives had to do much consultation, which took nearly an hour, while I was standing there the whole time. At the end, I was thanked for my patience and told all should be well and not even given a small upgrade for the distress this caused me. Traveling is disagreeable in general now, and personally, even moreso after this episode."
Pros: "The crew was very attentive and accommodating."
Pros: "Gate changes and delays boarding made getting food between flights an impossibility. On board food was appreciated but was a snack and in 12+ hours travelling this made it tough."
Pros: "Crew fine"
Not having 2hr delays would be great
Cons: "There was loud, annoying static over the intercom off and on."
Pros: "Nice crew short flight."
Cons: "Not much flight was too short to say"
Cons: "Everything was excellent! I will be flying with them again!"
Cons: "I was stranded in Dublin after being rerouted by Lufthansa and they were no help at all"
Pros: "Crew very friendly"
Cons: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."
Pros: "The food was really good! I don’t expect much from airlines but I feel like I got a real meal on board (two of them!)"
Cons: "We were delayed taking off and there were three screaming babies, but there’s only so much they can do about that."
Pros: "The crew was polite and efficient. Moved very well around sleeping passengers sprawled feet. The shortcomings of the flight had to do with being in a tail section of an economy class in a packed transoceanic flight."
Cons: "At the beginning of the long flight the cabin was chilled, which made me happy I had my hooded sweatshirt with me, but at the end it was hot and stuffy. There was no air regulation available from the seat, only light."
Pros: "Staff was helpful and kind. Entertainment had variety."
Cons: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."
Pros: "entertainment was good"
Cons: "the flight attendants were mostly absent. The flight attendants on the other side of the aisle were much more attentive and nice"
Cons: "It was Air Canada. Terrible service. Staff needs education on where to take travelers thru the immigration locations. Wasted time going to different locations and time is an essentence! Too many changes of staff from one location to another when it came with wheelchair assistance. One staff was on her personal phone!!! Had 3 different changes of hands then still did not get us to the right terminal, had to run to make the flight! Is that how you treat a 86 years old traveler?"
Pros: "everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms."
Cons: "my TV screen didn't work. Long 9.5hr trip without entertainment."
Cons: "Few toilets for two sections and seats too close, if it is not uptight the seat in front of you. You can not enjoy and watch movies."
Pros: "Service was excellent, food was good, everyone was friendly and nice."
Cons: "Everything was OK."
Pros: "Fast check in and politeness"
Cons: "Not comfortable seats"
Pros: "Very comfortable flight. Excellent take off and landing. Liked the extra legroom in coach for a bit more $$. Super friendly & professional crew. PA system was very difficult to understand."
Cons: "the food was a bit bland. Selection of movies very limited"
Pros: "Attendants very nice. Movie selection...OK....not great ON TIME!...except"
Cons: "Food mediocre in economy class Seat back in front of me was stuck in non upright position by 1.5 inches which made me feel uncomfortable...too cramped. Pilot landed us early & then we sat on tarmac for 30 mins + because gate wasn't ready!"
Pros: "Space between the sits and movies"
Cons: "Food was not good and service even worse"
Cons: "Flying for funeral and they changed my destination from 2 flights to 3 because of a 3hr delay. Nobody cares about your wellbeing"
Cons: "Delayed by two hours. Made me miss my connection. Also it is far too cramped for anyone who is tall. We need more leg room"
Cons: "Seat pocket was damaged and couldn’t be used. Food was at best mediocre. Old salad, old bread, no salt with warm meal."
Pros: "The flights were on time, we made a 1 hr 5 min connection with no fluster. Dinner was one of the best airplane meals, breakfast a little less so"
Pros: "Food was great"
Cons: "Hot in cabin and service poor. Seat not comfortable still prefer united clasd"
Pros: "Asked for an extra pillow - handed that straight away. Excellent food - loved every meal, both portion and quality. Boarding process was smooth too. Pilots are always great."
Cons: "Would have been nice to get upgraded to premium economy since they had seats available."
Pros: "Exelent crew"
Cons: "Long distance between gates to transfer"
Pros: "Over crowded"
Cons: "No entertainment"
Pros: "The whole journey with Lufthansa went smoothly without any delay. The transist time is just right. The check in is online is straight forward and the flight information is very clear. I will certainly recommend Lufthansa to anyone."
Cons: "I can’t think of anything I didn’t like."
Pros: "The food and frequency of service and free checked bag were among my favorite parts of the flight. Overall the flight was fantastic. I loved the camera feature that allowed you to look at the outside of the plane. The crew was so friendly and courteous."
Cons: "The amount of entertainment available was not unappreciated, I enjoyed many of the documentaries although I wish there had been even more nature documentaries, as those are my favorite :) I did hope for a more updated selection of Hollywood movies."
Pros: "Great crew. Leg room reminded me of old days flying comfort."
Cons: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."
Cons: "They tell you to download the app for entertainment but it doesn't work. No entertainment on the flight and no food unless you pay. The service sucked."
Pros: "Same as above."
Cons: "Same as above."
Pros: "The schedule"
Cons: "Could not cancel flight and was charged for it."
Cons: "This was an Air Canada flight. Time in line to check baggage in Frankfurt was 2+ hours, baggage was lost but arrived the next day at our destination. Unable to check-in online ahead of time for unknown reasons. Overall the Air Canada ground experience was pretty bad, but the crew/meals/entertainment was good."
Cons: "Plane was very late; boarding late; short flight so no food or entertainment, but not really a problem. Overall condition of plane was mediocre at best -- old plane, not particularly clean. It was actually Air Canada. If that is a partner of Lufthansa, very disappointed. Would not fly Air Canada again, but LOVE Lufthansa."
Pros: "Boarding was fast Crew was polite"
Cons: "There was no entertainment on board!!!!!!"
Pros: "Airline crew very friendly and courteous throughout entire flight"
Pros: "comfort, crew"
Cons: "long delay which made me miss my connecting flight, poor choice of on-board entertainment"
Cons: "Where to begin? During the booking process, there was no indication my travel partner and I would be flying Air Canada, and not Lufthansa. We were seated in the last row of the plane with painfully little legroom — even for two women of relatively small stature. The plane was not equipped with modern conveniences of operational wifi, music, or any other means of entertainment over the ten-hour flight. We were nearly an hour late to depart, but were unable to hear anything over the speakers regarding the cause for the delay, nor could we hear any of the flight attendants' safety instructions. What we could hear, however, was the surprisingly loud and nearly constant DINNNGGGG of the passengers' call buttons as they summoned the flight attendants. Because the flight was an overnighter, we attempted to sleep, but it was nearly impossible to do so due to the noise. I had earplugs in and could still hear the chimes, which were positioned right above our seats and made for an unpleasant experience and cranky travelers. The food was subpar as expected, but it would've been nice to be surprised with something resembling a fresh piece of fruit or vegetable. The flight crew was polite and one of the attendants took pity on us and offered a complimentary shot of whiskey, which partially alleviated the discomfort of the experience. That man is a saint and we surely hope he is better taken care of by this airline than we were. Overall a miserable experience. Will definitely rethink flying both Lufthansa and Air Canada in the future."
Pros: "Food, entertainment, crew are warm welcoming as well."
Cons: "Flight delayed. Pilot told us we would arrive on time anyway, but we were very late and our luggage did not make the connecting flight."
Cons: "flight was late; food was not so great, lunch and dinner were the same; :-("
Pros: "I liked the entertainment part: movies are good, crew was pretty nice"
Cons: "I didnt like the boarding process bacause it wasnt in order, also airplane crew started feeding passangers in 3 hours!!! after we took off. I started thinking that it is not included in my ticket!"
Pros: "Food was surprisingly good! Pretty good selection of entertainment."
Cons: "Leg space was limited- even for a 5'4" person!"
Pros: "I liked the in flight movies"
Cons: "Can't say there was anything I didn't."
Cons: "They lost my luggage. I don't understand why there isn't an arrival scan and how airlines don't take more responsibility for bags"
Pros: "Free upgrade to business class!"
Pros: "Direct flight, separate spacious toilets, decent food"
Cons: "It's a good flight overall"
Pros: "Very accomdating crew"
Pros: "I really appreciated the hostesses bringing around glasses of juice or water especially during the night . The selection of movies to watch was excellent. I liked a lot that the restroom was on a different floor and there was plenty of space outside. Thank you."
Cons: "The egg omelette for breakfast was not really tasty. The steward collected the earphones before we landed, a bit too early. I could have watched my movie 10 minutes longer."
I’m six foot tall and barely fit in the seats. Leg room is just enough to sit down but that is also with my knee on the back of the seat in front of me. Snacks were okay, better than pretzels but still a bit lacking for a two hour flight imo. Served with bottled water was almost the least they could have done. Tap water would’ve been the least.
Cons: "I booked flight for my parents from Kayak for the first time. The confirmation number was: KAYAK Booking Reference KE40651 British Airways Record Locator 3IMN38 Booking Date Jan 24, 2021 So British airways cancelled the flight may days before the flight date and they notified Kayak but Kayak sent me no notification. At the time of check in we found that the flight was cancelled. It was such a hassle. I called kayak to rebook frantically since it was very important to travel right away. Your customer service was pathetic. I was told to cancel my british airways reservation and then I have to wait 24 hours for another department to call me to talk to me about rebooking choices. There was no concern from your customer service that since u are at fault so make correction for it right away by rebooking it. You guys didnt inform us for cancellation of the flight that happened days before the flight. I didnt like what Kayak rep was telling me and called British airways again to see if they would do something. They then were able to rebook me the following day with 2 stops instead of one stop which I had booked. So my parents took the flight with one day delay with extra stops. I had such a horrible experience with Kayak. I will never rebook from Kayak again."
Pros: "My air hostess was very friendly and kind"
Cons: "Food for vegetarians"
Pros: "Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!"
Cons: "Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!"
Pros: "Quick access to the airport and gates"
Cons: "Free food on board"
Pros: "The crew was ok. They seemed really hectic between Heathrow to Rome."
Cons: "The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok."
Cons: "Could have been on time and better prediction of delay length"
Pros: "The crew was good"
Cons: "The seats"
Pros: "Plane changed to an A380"
Cons: "Waited over half an hour to get off at Heathrow owing to staff shortage so the air bridge took a while to happen!"
Cons: "The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/"
Cons: "Food was horrible"
Pros: "The crew was very friendly. Lots of movie options. I got a voucher due to the delay."
Cons: "The delay was a bit of a bummer and it would have been nice to be compensated with more than a voucher that couldn't be used in LHR because it was in USD. I also would have liked to been told they were still planning on serving dinner despite the midnight departure; I fell asleep because they turned off the cabin lights and I assumed the meals had shifted, but instead I missed out of my dinner. Lastly, I am quite petite and still struggled with legroom."
Pros: "Two seats next to me were free!!! Food was good!"
Cons: "Luggage delivery at HFK was extremelly slow!"
Pros: "I like to fly BA because the crews ( and I assume the maintenance) are top notch"
Cons: "Tired old 747. Needs an upgrade. Packed in like sardines on an old plane that shows it age. Should have flown Norwegian. Major delay caused me to miss my connections though the BA staff were all over it."
Cons: "Still at lhr waiting for a 20:55 flight to Athens then a 5am flight to Mykonos. Missed a night of our trip."
Pros: "Anna from Portugal was fantastic"
Cons: "Seat 26J was awful. You could feel the springs coils!"
Pros: "Seating quality was good Crew was fine"
Cons: "They could be better, friendlier"
Cons: "Flight was delayed by an hour."
Pros: "Flight wasn’t full so it was great to be able to stretch out!"
Cons: "One older cabin female attendant was quite arrogant - otherwise all good!"
Pros: "Movie choices"
Cons: "Food was horrible. Potatoe chips were served as the 2nd meal. Yuck..seat cushion was hard, leg room was super tight. A painful 7 hours."
Cons: "Couldn't check-in online. Website said to go to airport and talk to staff - should have said: "invalid passport, get new one!" That would have been so much more helpful. Substandard food, especially 'breakfast'"
Cons: "Missed the plane from London Heathrow to Montreal dur to delays; as I missed the plane from London Heathrow to Nice for the same reasons. Don't sell tickets with too short correspondence times!"
Pros: "There was no food or entertainment - 1hr flight."
Cons: "Seats are way too tight. Plane itself was very loud."
Pros: "smooth flight"
Cons: "no dairy free food options"
Pros: "The crew was friendly and professional"
Cons: "My monitor didn’t work and I asked about it twice. Two crew members said they would look into it but it never got reset."
Pros: "The crew had to deal with a medical emergency and they were excellent!! Despite extra pressure they kept us all informed and were polite and friendly under pressure!"
Cons: "lack of seat space and could not put seat back because of medical emergency so hard to sleep. Exhausted on arrival at Heathrow! Headset did not work properly on films Did not like the boarding process !!"
Cons: "I paid money when I requested seat assignment online. I’m not sure what I paid for as our seats were standard."
Pros: "Boarding was easy."
Cons: "My flight was delayed after we were already on the plane. We weren’t offered any complimentary snacks or beverages, most likely because it was a “short 2 1/2 hour flight.” Flight took longer than originally stated."
Pros: "Excellent service and the crew was very friendly"
Pros: "As always, a great flight."
Cons: "Nothing I can think of."
Pros: "Boeing 777"
Cons: "Plane old model, not updated and terrible entertainment"
Pros: "Communication regarding weather problems"
Cons: "My luggage arrived 3 days after I did. Communication between baggage delivery service and BA baggage reps terrible. BA baggage reps never told delivery service the hotel room I was at was registered under another name. BA baggage reps gave me miss information each time I spoke with them."
Pros: "Flew with partner Aer Lingus. Extremely comfortable, good food, good entertainment, great crew."
Cons: "Seating. Meal. Entertainment. Did not compare well to Air Canada."
Pros: "Not much."
Cons: "The BA ticket counter did not open early enough with enough staff to get all passengers checked in time. As such, the plane was delayed and we missed our connecting flight."
Pros: "Seats comfortable. Strange to have window seat w no window tho. Flight crew very nice."
Cons: "Leaving Jeddah airport was bit chaotic and delayed our flight. Food not very good on flight."
Cons: "Delayed and poor food"
Cons: "like all the other airlines you get nickelled and dimed to death"
Pros: "Flying on the 380 very smooth"
Cons: "Gate was not available at arrival"
Pros: "Going through immigration in Dublin and the flight over behind well managed"
Cons: "Security in Dublin is a bit disorgation going from the U.K. Into the US terminal. I lost my global entry card in the process and not much one could do with that process"
Pros: "on time.."
Cons: "very busy no free tea coffee."
Cons: "Flight crew was very aggressive and casual. Displays are ancient. Seat was broken."
Pros: "staff were good"
Cons: "out of date entertainment food"
Pros: "Easy and quick boarding. Dinner tasty, but it is hard to cut a fillet steak without hitting the next passenger in the elbow"
Cons: "Only one check-in agent running all desks including bag drop - long wait. 19 year-old 747 had narrow seats in premium economy, uncomfortable and too much body contact with adjacent passengers. Outbound to SFO in an Airbus 380 had sparkling wine pre-take off, hot towels twice, this DEN-LHR flight only had juice or water on offer (crew said "don't serve that on this route") no hot towels, crew's objective seemed to be get around cabin in one go and leave Pax to it Breakfast was abysmal, soft-pretzel roll, no juice or water served, just indifferent coffee"
Pros: "my luggage was lost and it took 3 days to get it back I had no clothes , so I had no choice to buy new clothes"
Pros: "No one was sitting next to me. Crew was pleasant."
Cons: "3 hour delay, blankets were very scratchy, no organized announcements for boarding after priority"
Pros: "By far the best of the 4 flights involved in my trip. Everything went smooth except for deboarding, but that's because of the people, not the airline staff. There was constantly an attendant walking the plane offering water refills entire flight. 3 beverage services, 2 meals, and constant water. Very very good experience"
Cons: "At least give a glass of water."
Cons: "Boarding was awful"
Pros: "Seat reclined far back"
Cons: "Entertainment limited, esp. when you consider passengers may have two or more legs on Brussels Airlines flights Boarding chaotic Some of the crew were rude/ dismissive of African or African-presenting passengers No blankets were passed out, despite the cold temperature on the plane. My bag was lost"
Cons: "If we hadn't been delayed for an hour due to issues with late passengers Breakfast was minimal and not very good Entertainment options were limited Some of the crew seemed dismissive of African or African-presenting passengers"
Pros: "On board service and entertainment. The plane itself was clean and comfortable."
Cons: "The check in process was slow and inefficient. One of our bags was routed on another flight (we’re still waiting for it). Ridiculous amount charged for chech in luggage for an international flight!"
Cons: "Flight was delayed. Connecting gate was on the other side of the airport. We were running from one side of the airport to another. They should have provided a shuttle service for all of those passengers."
Pros: "Crew was very pleasant and attentive."
Cons: "The entaertainment system, TV , movies etc, wasn’t working and they tried and tried but couldn’t get it to work. Not a common occurrence I am sure."
Cons: "There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown"
Pros: "Seats were fairly comfortable with decent leg room."
Cons: "My biggest complaint is for the exhorbitant baggage fees—€100 for two bags is ridiculous. Also, one of the crew was rather testy with us when we first boarded (unprovoked), then came to us a few minutes later to say something nice to sort of make up for it."
Pros: "The actual boarding functioned ok and despite a late departure we got to Brussels ok. They also announced our boarding gates which helped."
Cons: "The check in was shockingly bad. I had pre-checked in, but that did not help. I got put in a line for people who had not checked in. It was not possible to ask to be in the right line. Most of the people behind me were moved to another line while we waited for 30 minutes. When I mentioned the ground crew, who had long conversations with the people checking in, he said it was not their fault at all. It was not impressive."
Cons: "There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!"
Pros: "Comfort of the plane, service"
Cons: "No business lounge in CDG before 9am"
Pros: "The flight itself was smooth and the crew kept passengers well informed. Beyond that, not much to report it serviced as a mode of transportation but not an experience."
Cons: "The seats were super cramped, hardly any leg room or elbow room which made it quite difficult to get comfortable for any length of time. The food was unpleasant. The flight attendants seemed very green."
Pros: "On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency."
Cons: "I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers."
Pros: "The flight attendant was very quick to meet any needs big or small."
Cons: "Still extremely unhappy about my broken item."
Cons: "I missed this flight due to my connecting flight being delayed for 3+ hours (not sure)."
Pros: "Great service"
Cons: "Delay due to congestion at brussels"
Cons: "Despite the fact that I reserved a window seat, I was assigned a seat in the middle of the center row. They also 'sanitized' the airplane twice after that closed the doors before take off. They walked up and down the aisle with aerosol spray cans. I don't think people should be subject to unknown chemicals in order for the airline to save time on cleaning the cabin before take off."
Cons: "When we arrived in Toronto they sent us to customs even though we didn’t need to go and we missed our connecting flight through Brussels them had to rebook with terrible seats to London now we are almost a day behind schedule..."
Cons: "As everyone seems to already know, the food and drink is really not very good at all and they didn't provide enough, especially considering that I was delayed by two hours in total in this trip."
Cons: "1,5 hour delay flight from Brussels to Venice and no service with hot tea or coffee for appologize :("
Pros: "It was easy boarding. The flight crew had been been late due to a bad taxi driver. We still arrived on time!"
Cons: "No complaints."
Cons: "Read above!! WORST EXPERIENCE EVER!!!!"
Pros: "Lots of empty seats so more room"
Cons: "Had to pay for tea/coffee. Was free on way over so don’t understand this"
Pros: "Crew. Entertainment. Food. Leg room was a bit longer than usual."
Cons: "Lack of complimentary food - not even a snack as far as I can remember - for almost 5 hours flight. Really?"
Cons: "Even after meal request few days back, no veg meal available for this long journey"
Pros: "On time, good price, convenient, !"
Cons: "Charge for coffee and water"
Cons: "crew indifferent; entertainment limited; food not so good"
Cons: "Probably nothing to do with Brussels but the boarding out ot IAD was very unorganized."
Pros: "Clean and somewhat comfortable"
Pros: "We are not frequent fliers and I have been reading about legroom problems. Certainly not on Brussels Air. A delight."
Cons: "The flight never took place due to a delayed flight from Hamburg to Marseille"
Cons: "The flight was delayed significantly and led to a travel nightmare and us missing an important meeting."
Cons: "Coffee costing 3 euros on flight to Venice Uncomfortable seats. My husband and I had to sit apart because airline didn't check us through from Washington DC We will not be using Brussels Airlines"
Cons: "Mocarella and tomatoes wrap was not tasty. Tomatoes seemed to be old."
Pros: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Cons: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Cons: "The flight was similar to a low-cost airline but I was not informed of this when booking. Uncomfortable seats with very little legroom, and food was only available by purchase. Not worth paying the cost of a regular flight for a 5 hour flight!"
Pros: "Keep working as this and we always travel with you.Thanks"
Cons: "We got stuck on the plane for an additional 5 hours before take off because of the smallest amount of snow. Even knowing how much extra time they did not load any extra food on the plane. We finally took off only to be rerouted to Lome instead of Accra which took an additional 2 hours. The whole thing took an extra 7 hours. From 11am to 12:55 pm we were provided only 1 meal and ice cream. The staff were not apologetic at all, they said if we wanted to be mad at someone it should be the weather... They should probably go back to customer service school."
Pros: "Pleasant crew,good ice cream"
Cons: "Meals are OK by repetitive if you have several long flights in one day."
Pros: "Crew was vey professional. Arrival in Rome was to a gate rather than a bus, which was unusual but nice. Baggage delivery was also surprisingly quick for Rome. The Brussels Airlines lounge in Brussels airport is fantastic!"
Cons: "The flight departure was delayed 1 1/2 hours, meaning we arrived in Rome at nearly midnight. No complimentary drinks on board. As a Star Alliance Gold member, I chose Brussels Airlines out of loyalty. But the cheap approach to customer care means I will have to reconsider flying with you in the future."
Pros: "Leg room seemed above average. Food was very good."
Cons: "Having games on the monitor is not a good idea because people are constantly pushing on your headrest!"
Pros: "Direct flight"
Cons: "Economy plus seats are not worth the extra upgrade - compared to other airlines. Food was inedible. SLOP that you would give to prison inmates Boarding was horrendous and LONG. Entertainment was non existent. Crew was RUDE RUDE RUDE RUDE RUDE"
Pros: "I flew on United, not Brussels, on this leg, too."
Pros: "Same as above"
Cons: "Same as above"