Wheel chair guys treat people with disability worst that a her of sleep
Older plane that was not as comfortable as newer ones. Video system had problems starting up. Younger, apparently less experienced cabin crew.
Enjoyed it very much, excellent aircraft, excellent flight attendants. I will be happy to fly Emirates Air again.
Seat did not recline at all, wi-FI did not work at all. Those are both very unfortunate for a 14 hour flight. Crew and food was of course very nice as always.
Chaos at the gate while boarding - no clear signs or announcements
This777-300 is configured 2/3/2 for Biz class straight out of the 80s!!! Not to mention seats are narrow, bed does NOT FULLY RECLINE FLAT as advertised, and purser didn’t know that!! ARM REST HAS A REMOTE TABLET ON IT FURTHER CONFINING THE ALREADY NARROW SPACE!!! WHO thought this was a good design?? After flying the new A350-900 biz class Montreal to Dubai , this was a total let down!!
Food was great. More vegetarian options on menu would be great!
Flight attendants were great. Comfort of seat and lie down bed pretty good. Food was very mediocre. Wine was good (red French wine) although I should have taken advantage of having more! :-) it was too late on the flight From znz—I was tired…then too early from Dubai. Woman sitting behind me dropped a full bag of garbage on my head while I was sleeping…orange peels, wet partially eaten food and very smelly food garbage which I literally had to pick out of my hair, off my face and away from my pillow. Not the airlines fault but still a very unpleasant experience.
Bad Cancel the flight Came back to work only 3 days after Horrible Won’t help with hotel while we stock Horrible Don’t fly with them
When you buy emirates you don’t expect low cost. Boarding by bus. Seat will not incline. Line before emergency exit. Eating tray hits belly (and I didn’t grow lately). Entertainment on demand by payment.
old plane but clean and comfortable, very nice crew, LOT made excellent improvements in terms of quality of food served in the business class. really fresh , tasty and easily digestible, good choice of soft and hard drinks- good polish wines( white ones reds have way top go)
Boarding was half an hour late and departure was 75 minutes late. The captain blamed the passengers for slow boarding, omitting their own responsibility for boarding late. For a 3.5 hour flight, we received a danish.
The onflight crew were wonderful! Only the wheelchair pusher was nastey, didn't let the helper to board together with the wheelchair traveler and didn't want to help him with his carryons. The crew onboard helped him!
The flight crew on board w as wonderful! Polite and willing to help. The land crew at the check in wasn't so good. Especially the manager at Newark airport was very not willing to help, disrespectful and with no pation. She didn't let my husband, who needs a wheelchair wait on the wheelchair for his helper who had a problem with the boarding pass (where she didn't want to help). She forced him to get up from the wheelchair!!!!!!!! Shame on such airline!!!!!!! She didn't want to tell her name. At WAW airport the man who pushed his wheelchair was very rude and didn't want to help put his carry ons in place on the plane. He also didn't let his helper go with him, but the on board staff helped him!
Old plane excellent svce and good Entertainment system broken from the start
DO NOT book with Kayak or a third party travel agent like Underpricers. You will regret it.
My ONLY complaint with LOT was the lack of WiFi and the food in business class… still, I use them because they have great connections to Chicago and they fly the 787 - which I think is a great wide body jet. Well… now LOT has WiFi (good satellite speeds) and AMAZING food. LOT now is giving Turkish Airlines a big big run for the money. And they consistently have less expensive business class. I am a very happy customer!
Honestly. I think that LOT has gone WAY up in their business class service. The food, the seats, the service - all was great.
It was was okay but the seat was stiff and hard to sit on it!!
I didn't understand why I couldn't do a check-in at home
The flight was fine. Long wait at security and for wheelchair. Got to gate about 5 minutes before boarding
Awful, I was bumped from my buisness class seat because the airline decided to forfeit my seat to a pilot and stick me in the very back of the plane. My flight was delayed by an hour, boarding took an extra 30 minutes longer then it should have, and the in flight entertainment system was broken for my entire flight. I have yet to hear from Air Canada with regards to a refund for my ticket so in total I'm down about $1400 dollars for my tickets. Moving forward if I can avoid using Air Canada in the future I will be doing so even if it costs me extra money.
Flight was late missed our connection to Indianapolis no hotel rooms really difficult finding a room hope to be in Indianapolis one day late and multiple flights to even get there.
Food abd wine was good and for the price this was a true bargain, relative to other transatlantic options. But it is still significantly behind my experiences with Air France long haul in both hard and soft product. But for the price air Canada to Europe from Vancouver is currently the best value of quality for the dollar cost.
Air Canada doesn't have the jl most comfortable seats. It wasn't bad it just want what you expect for business class and there are adjusters for that but, they weren't that great.
It was out first time flying Air Canada and it was ok, comfort-wise. I hope airlines are able to get a quiet room installed for young children flying. Screaming and crying the whole time in business class is quite unfortunate. That was the only thing that really messed up the experience.
We ordered kosher meals, did not get them We didn’t eat The corresponding flight from Brussels was worse as it was a very low cost flight with no entertainment whatsoever and no kosher food either We had to pay for a bottle of water to take our medication In other words, my sister and I had to endure a 20 hours fast
Improve the food When a baby cries for 7 hour out of 10, a crew member should be willing to try to assist The toilet was very dirty after a few hours
The food and wine were the worst I have ever had in business class. Also the service level was poor
The window seat had no window. We usually take aisle seats but my daughter likes to look out of the window. It would have been nice to know at least.
Unfortunately my premium economy seat had no power or entertainment screen and the crew took a long time to confirm nothing could be done
Most of the crew was very nice and made the trip enjoyable. Too bad I had 11 hours connection time. It was supposed to be only 4 hours, but my original flight was cancelled.
ITA does not allow free seat selection even in business class, if you don't want to pay extra for the seat they assign it to you during check in. For me it was seat #8 in both ways. It's last seat in business class with smaller space, close to kitchen, toilets and closets for supplies. WiFi didn't work at all. ITA is lower coaster, better to buy premium economy in regular company (AirFrance, Delta, Lufthansa, United, etc) than business in ITA Airways. ITA - never again
Really attentive crew in Business class. Best flight Ive had in years!
The flying experience is excellent. The seats are very comfortable and spacious. The staff is professional, attractive and efficient. The ITA business class lounge in Rome is poor. There are no comfortable seats for long layovers. It’s too crowded. The showers are too few and the towels are of extremely poor quality.
Flight was smooth and event less. The crew is very professional, good looking and efficient. Food quality is good but the bread rolls (made in India) were too hard.
Staff was nice but seat is not what I expected
The cleanliness of the Business class continues to disappoint. There was food on the floor when I boarded.
Very poor. The boarding was nightmare, We were stuck in line for almost an hour with no updates. The flight left 40 minutes late with NO information why. The entertainment system did not work and the seats in the back were not working properly (reclining)
Cancelled my ticket and was never told and showed up to airport
Terrible. I can't believe I lost my entire ticket price when I tried to cancel or change the flight the day before.
You did not give me any refund or allow me to transfer my flight to another date when I couldn't take my flight. I lost 100% of our ticket price. I will never travel with you again unless you make good on refunding or allowing me to transfer the ticket cost to another Condor flight. I couldn't take my flight because we had a very sick cat who required surgery for a potentially fatal condition and who possibly had to be put down. The cat is a member of our family and we assessed we needed to be home, in part because we didn't want to leave our 2 children with the decision to put the cat down.
Excellent airline. New planes. Comfortable business class seats. Professional crew
The flights & staffs were great. However, Frankfurt passport control was terrible: long line, unsupportive airport staff, I would have missed the flight to SFO had not my fellow travelers let me get to the head of the line. An hour and 40 min connection time is way too optimistic for getting into (out of) Schengen area. A 3 hour layover time would be safer but not without some stress.
Loved the staff in business class. Very attentive. Movie selection could have been better (updated)
It would be nice to have a cleaner facility, it was hard to access it. It was always full of people working in that space. The covers and especially the matt of bad quality and old. Many times reused. I would not use it. Food: the bread rolls were old, and food had strange choices. Chicken was terrible.
Business class: or fist class: Seating absolutely terrible, same seats as everyone else , no space, we could not fit our knees in. I was sitting sideways since nobody else booked this business class. I wish we would have an option to select a business class for the main journey between USA and Europe, but regular class for the short flights in Europe.
The seating was exactly same as the rest of the plane. We had no space for our knees. In fact it was the tightest spacing of the seats I ever flew with, on a very old plane. (and we flew all over Asia and Europe) The same chairs. We were the only passengers in business or first class. Obviously funny.... The only difference was, we got a sendwich and we were offered a drink. Rest of the plane got a bottle of water.
There was one flight attendant who was exceptionally rude about the fact that they didn’t have any meatless options left when I told her I was a vegetarian. The boarding process was a bit disorganized and unclear but everything else was very good.
Seats were not comfortable, and the problems started when we landed at Frankfurt airport. We waited more than 3 hours to collect our luggage, as a result we missed the connected train to Brussels. Our plans for the trip were ruined that day.
