Daily cleaning, installation of cabin HEPA filters on flights from Calgary to Portugal
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|May||Best time to beat the crowds (4% less expensive on average)|
|December||Most popular time to fly (11% more expensive on average)|
Average price round-trip
|C$ 1,200||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 774||or less|
Good deal one-way
|C$ 472||or less|
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Portugal.
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Scores according to KAYAK customer reviews
Cons: "Time schedule Better customer services"
Pros: "The crew was very nice."
Cons: "The seats had such little cushion that it made the flight extremely uncomfortable."
Cons: "crew at the gate."
Cons: "Not having to go to a different, further away airport because I missed my connection. Not having my luggage go missing and not get delivered within 24 hours."
Pros: "I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different"
Cons: "More snacks maybe lackerli"
Pros: "Good service"
Cons: "Valencia is probably the least user friendly airport. Security personnel there are unbearable. Boarding took unnecessarily long. Luggage took close to 30 min in Zurich"
Cons: "Seat confort"
Pros: "The crew was excellent, the food was very good as well as the entertainment"
Cons: "45mn late"
Pros: "Entertainment System (technical apparatus neat); Food tasty"
Cons: "Standard Seat Reservation costs money - ridiculous; Selection of movies mediocre; Light meal: "Lasagna"; Not a lot of drink servings except water; Zurich as Transfer airport: another security check hadn't luggage usual;"
Pros: "flight was totally fine. Thanks to Swiss hotline, they could find my booking and send me the documents some hours before take off."
Cons: "Kayak has asked for my e-mail and phone number which I provided but never received any order confirmation. Finally it seemed that my flight was never booked. Unluckily Kayak did not forward my contact details to the other brookers in between and definitely not to Swiss. Never Kayak again."
Pros: "Reliable, modern cabin, nice crew"
Cons: "Some more music choices would be nice"
Pros: "Again boarding was smooth"
Cons: "The seats were terrible"
Pros: ";Flight attendants very attentive;"
Cons: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."
Pros: "Excellent airline. The flights are always on time and the email notifications make it easy to print out boarding passes and go right to the gate."
Cons: "The seating and leg room is quite cramped"
Cons: "Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future."
Pros: "good flight didn’t have any problems"
Pros: "Good and fast service"
Cons: "The size you allow for the hand baggage is insufficient"
Pros: "Not very much to like. No effort to enhance customer service, accommodate customer needs. I fly a lot of regional and international airlines, was truly underwhelmed."
Cons: "I landed at Zurich airport at 6am with an 11 hour wait and tried to get onto an earlier us bound flight. The ground crew were awful and rude!. The dint make any effort to smile, look at me in the face or ask how I was doing!. Instead she took one look at my ticket and said “ sorry you bought through an agent, I can’t help you”. When I tried to ask if in future it is advisable to book through Swiss airlines directly, the customer service agent looked at me and said “ that’s your problem”- then she turned to her friend and kept talking! Honestly! . The airport terminal E is grey, drab and boring. No TV and only 2 hour of WiFi. I was told I had to pay to use one of their lounges just to get a recliner chair to lay my head for 11 hours. I felt like I was in a holding cell- and the flight was delayed by an hour, had a gate change that they dint tell us till less than 1hour- boy was I glad to leave Zurich!. If that is Swiss hospitality, they have a long way to go. Save your money and use another airline. You will be much happier- trust me."
Pros: "Nice experience."
Cons: "Seats are not so comfortable. Crew is nice, but not too nice"
Pros: "See / hear the middle-aged guy around seat 22 aisle coughing his lungs out throughout the 10 hour flight without once covering his mouth ? WTF is going on w an airline that would let a passenger behave like this ? Didn’t see the attendants offering a cough drop, or asking if he would please behave like a civilized human being. Looking for others corroboration. Spread the word like this guy this w his germs"
Cons: "A grown man coughing loudly during a 10 hr flight w/o once covering his mouth"
Cons: "If I were a small person I would have been almost comfortable the seats were so narrow with no leg room so that trying to find a place for myself was laughable, unfortunately not the funny laughable. There is not a chance that I will ever again book an international flight on Swiss. I hope you share this with the airline."
Pros: "Great service and friendly staff! Also great food!"
Cons: "There's nothing I didn't like :)"
Pros: "It was okay. No complaints. I appreciated that I was given a seat near the front to run and make my next flight."
Cons: "my ticket was changed and messed up and could be due to language and understanding, I ran a lot to get to my flight and had to go back and forth between the check in line and ground force and wait out of line until a resolution was found."
Pros: "Very comfortable and attendants were very attentive."
Cons: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."
Pros: "I was placed at the very last seat because of a mix-up of tickets, then had to change twice because some people didn't like their seats. Sitting next to your spouse is logical, but best to provide the ability to select seating ahead of time."
Cons: "Landing. Very rough"
Pros: "+ Crew, professional and polite."
Cons: "- food unevenly cooked - No entertainment - Small toilet"
Pros: "Priority boarding, quick boarding, efficient service"
Cons: "Dirty bathroom, late take off/late arrival, non-gluten free or healthy options for food"
Pros: "I never used Swiss Airline before but my friends told me crews are very professional and clean... She is right!!!Their crews, Foods, and very clean environments.... had a wonderful experiences"
Pros: "The crew was pleasant."
Cons: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."
Pros: "Flight was good and comfortable"
Pros: "The crew was very nice, I felt bad for them as people were constantly complaining."
Cons: "The tv's did not work, was extremely disappointing."
Pros: "Friendly crew members who kept serving food and drinks before asking. Meals, snack, drinks, hot towel, and cookies! The plane was also very clean and apacious enough."
Pros: "Friendly and attentive staff, plenty of good food and beverages. Comfortable seats"
Cons: "There wasn't anything bad"
Pros: "Comfy seats. Friendly staff. Lots of food and beverage options"
Cons: "The length of the flight. But I don't know how to make it shorter"
Cons: "the flight late and i was missing the conection flight to Israel :("
Pros: "The crew was very friendly, everything was on time and extremely efficient. I don't have kids but I did notice how great the flight attendants were with the kids around me. Great job! Already recommended SWISS to friends and family"
Cons: "priority luggage arrived in SFO about 30 mins after regular luggage"
Cons: "I arrived to the airport within an hour of boarding time. I wasn't told the gate to my plane until 8:30. When I arrived to the gate there were no employees to speak to and it stated boarding time was 8:35 we didn't board until 9! It was just scary and confusing for someone flying alone in another country. When all the other confused flyers asked simple questions the employees at the gate were annoyed and rude."
Cons: "Would have been 5 stars overall if not for two hours of a child kicking me seat and occasionally poking my arm."
Pros: "Flight was cancelled. Had to sleep in Zurich overnight. Airline covered the hotel and dinner bill though"
Cons: "Next morning the flight was delayed . Lost time in Rome and a night in Rone hotel"
Pros: "I was upgraded! Delicious lunch."
Pros: "Everything is perfect!"
Cons: "Flight was delayed for no particular reason. The entertainment system is terrible - it was interrupting (freezing) the movie every several minutes making it almost impossible to watch."
Pros: "Service and staff were outstanding and would love to use them again!"
Cons: "All was great!"
Pros: "Very professional service throughout this international flight. Flight attendants were friendly and helpful."
Pros: "Great flight all together."
Pros: "Very friendly and helpful flight attendant Clean toilet"
Cons: "No social distancing at all while boarding and exiting the plane you must keeplpeople in their seats !!! I love your airline although I usually just pick the best deal but it’s always a pleasure when that option is also delta"
Cons: "Just water and coffee. Needed some variety."
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "The airplane looked old. There was no entertainment available on the flight from AMS to SVO, but definitely more leg room then the newer airplanes. No having entertainment available made it a very long flight."
Cons: "No entertainment available."
Cons: "The website could work for starters"
Pros: "No food, late by hour"
Pros: "The crew was very friendly. The plane was very quiet (except for noisy crying babies)."
Cons: "Unless you can afford the higher priced "comfort class" or first class seats, the seating is very, very cramped on Delta's 757s. It's a good thing the flight was only 5+ hours (but that's not long enough to get any decent amount of sleep on this flight scheduled as a redeye)."
Cons: "No air conditioning in the plane and we had to sit on the runway for 25-30 minutes, very uncomfortable and we weren’t kept up on what was going on. Crew acted like they didn’t want to be there"
Pros: "Good snacks, comfortable flight."
Pros: "The only thing I liked about the experience and flight was the Delta Sky Club"
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Cons: "Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible."
Cons: "The check-in process was abysmal. The crew gave poor guidance delaying my ability to check in my bag, then refused to check it. They then told me to cancel my skymiles flight and purchase a new ticket. I was able to check my bag at the gate. Show up 2 hours before to account for their incompetenc"
Pros: "Very comfy first class seats"
Cons: "More room."
Pros: "very fast boarding , attentive , and easy to figure out"
Cons: "seats cushions"
Pros: "The flight itself was fine, boarded on time and arrived on time."
Cons: "A pet peeve of mine is having to check my carry on. They said the overhead bins were all completely full, so I checked my bag at the gate. Come to find out, there were a few spaces left and it wasn't necessary. Really annoying."
Pros: "Crew was kind and responsive."
Cons: "Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty."
Pros: "Quick flight"
Cons: "Delayed and then arrived at airport and sat on tarmac for too long waiting for clearance to go to gate"
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "The crew was very professional, hejpful and had good attitude towards the passengers. This made the flight easy and enjoyable."
Pros: "Our flight attendant was excellent. Service with a smile."
Cons: "We almost missed the flight sitting right in front of the gate. No announcements could be heard in the gate area and when we asked, they said they were already removing our luggage, Very odd. Food was terrible! Choices were pasta and cold chicken salad. I had the pasta, which was bland ravioli in two bland sauces. I was surprised, because I had experienced better food on recent international flights."
Cons: "Plane was Boarded and we sat for over an hour waiting on fuel. Minimizing the wait time on the plane should be considered prior to boarding. The practice of getting us on the plane to make us wait shhould be stopped. It will creat a much more relaxed and smooth delay if we are allowed to be in the terminal."
Pros: "Nothing in particular stands out."
Cons: "The boarding process seemed backward, took longer than usual to board the plane."
Cons: "Bags never arrived at the listed baggage claim. After 45 min, I saw bags on a different claim station and I notified everyone standing around. BUT, I filed a claim with Delta and was immediately given 2500 miles, as guaranteed!"
Pros: "Good in general."
Pros: "The A330 is So much better than the A320, More room, movies, games, wish the flight down was on a A330."
Cons: "Nothing- plane was full and pretty quiet. Bathrooms were easily accessed"
Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"
Pros: "I was able to watch TV on my way to my destination."
Cons: "I upgraded for the cabin Round trip and when I flew back from my destination I didn't have the same good experience. I did not have the TV flying back. The plane was too rocky one minute going smooth then out of no where it into high speed. The plane was shaky."
Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."
Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"
Pros: "The food was fine and it was on time"
Cons: "The airplane back by the bathrooms were littered all over the floor. Needed to be cleaned. Their were no seat covers in toilette and it was only 2 hrs into the flight."
Pros: "on-time and quick boarding times"
Cons: "Waiting too long before take off with no circulation of cool air"
Cons: "Nothing. Delta is the best airline in North America"
Cons: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"
Cons: "There was a kid screaming on both flights and t was not a good time"
Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."
Cons: "One hour late after a stay over already 4 hours."
Pros: "The staff onboard was friendly and attentive. They made every effort to make sure I had whatever I wanted. Boarding was quick and easy. The onbaord entertainment system had a large selection and I was never without something worth watching."
Cons: "The first class accommodation isn't as good as advertised. The seat is supposed to completely recline allowing you to sleep. Unfortunately if you're 6 foot or taller there isn't enough room. Other airlines like Emirates gives you more room in their business class so it's disappointing to see United 1st class is so cramped. The screens for the onboard entertainment system in first class are lower quality then those used in coach."
Pros: "Getting on board was smooth and efficient. Service was friendly on flight. Arrived on time."
Cons: "Not applicable."
Cons: "No blankets or pillows. Froze"
Pros: "Flew delta a few days ago and this wasn't an issue but you've gotta do better on the wifi and tv front. Part of my decision to fly delta is entertainment."
Cons: "Wifi was too slow to stream (audio only) a live sporting event. No satellite tv for the entire flight with no announcement - I had to ask the crew twice what was up."
Pros: "Just over 2hrs only. Crew was very friendly."
Cons: "A bit of turbulence due to weather (no fault of the airlines)."
Pros: "Good flight, professional people."
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Pros: "The airplane"
Cons: "Poor food"
Pros: "All went well"
Pros: "Staff were courteous. Captain explained reason for delay."
Cons: "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
Pros: "quality of plane"
Cons: "check in takes 30 minutes since my visa was in old passport"
Pros: "Attention and comfort"
Pros: "Crew was very warm and friendly"
Cons: "The experience in the Frankfurt airport was terrible! We had arrived from Rome with an hour between landing and boarding. When we were directed to security at Gate Z, there was a huge mob of people, not really in lines. We didn’t know what we were waiting for or where to stand, but we and others around us were very worried about missing our next flight. There was no Lufthansa representative to help. Finally someone directed some of us to a long roundabout back way to Gate Z security. We did get to our gate in time for boarding, only because it had been delayed. Then we sat in the plane for over half an hour. Altogether, it took off more than an hour late, so we missed our flight from Chicago to Minneapolis."
Pros: "Great food. Nice staff."
Cons: "Make a rule that people cannot put their seats back. People in front of us were rude and kept their seats back the entire flight, even after we nicely asked them to not have the seats back so far. Would prefer that seats did not move at all. I would never recline my seat in consideration for the person behind me. On an 11 hour flight, this is a big deal."
Pros: "Quick, comfortable and easy"
Cons: "Boarding was a bit clunky"
Pros: "The crew was great with kids. Very friendly and helpful."
Pros: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Cons: "More leg room."
Pros: "Bathrooms were clean"
Cons: "The entertainment was not functioning"
Cons: "Cramped, old plane with no entertainment system."
Pros: "Flight arrived early."
Cons: "Last two transatlantic flights have been hot. What happened to a nice cool flight and using the blanket if you are cold?"
Pros: "Online check in, easy to board. Flight was on time."
Cons: "I wish there was a vegan option for the food/snack onboard."
Pros: "Great crew and plane"
Cons: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"
Pros: "Relaxed trip. We were well cared for. Again very good staff"
Pros: "The seating configuration was ideal (2-3-2)"
Pros: "The aircraft was great. A bit wobbly on take off and landing, but overall spacious and comfortable seating. The seats had many position options which was amazing. Meal service tableware was clean and pleasant to use. Food was also great. Also a very wide selection of entertainment options! Also, good flying from the pilot’s crew. Flight was on time."
Cons: "The servicing crew in the business cabin was inexperienced and unrefined. The flight attendants seemed to just want to “get it over with” with questions like “are you done?” The attendants wanted to take our drink order as soon as we got in without giving us a chance to settle into our seats and kept hovering over us until I had to ask her to give us a couple of minutes. The airline did not stock enough snack and ran out mid flight. We had to wait for the next meal service which was not fun. I ended up getting a sweet drink just to get by. Internet, which was paid, was so slow that I got tired of watching it trying to load the pages and gave up. Eventually, the connection completely stalled even though I still had over an hour remaining of the 4 hour package. I used maybe an hour of the total purchase. Total waste because I couldn’t get any work done. Overall, I did not think this was an experience worth a business class ticket."
Cons: "Late arrival in Munich, missed connection to Krakow, no rebooking and nobody cared that we, 3 people, get to our destination the same day. Spent 12 hours ( 10 am to 10 pm ) at Munich airport not knowing if and/or when we get on the plane, hoping to be on 10 pm flight, not making any connection all day long. Suggestions to fly through different city or on different airline we’re met with shrug and “ not possible “ reply. Having one Omaha Krakow Lufthansa ticket made no difference to anybody. Horrible experience specially that one of us was 80 years old. Will never fly with Lufthansa again. None of my friends will. Dreading my flight back. Kasia Bradley"
Pros: "Again the flight wasn't full so had plenty of room."
Cons: "The sandwich they offered was pretty bland."
Pros: "staff was friendly and service in general was good"
Cons: "Food was not good , Chairs was not comfortable"
Pros: "I liked that if I asked for something the crew would get to me rapidly. Extra leg room."
Cons: "Boarding process: just a lot of confusion. Inflight crew service poor: the was no time to have any brain reaction when they would pass by with coffee or anything...and when I asked for coffee the answer for a gentlemen of the crew was: coffee already passed by. Really!!?? Make sure that +$1200 are spent well. Rude or inattentive crew members shouldn’t be on flights that are that long...I had to nsist to have a miserable cup of coffee. Movie selection was poor. USB port didn’t work. Shame on you!"
Pros: "The entire crew went above and beyond to ensure the most comfortable and enjoyable experience."
Pros: "Everything!! Flight was great!!"
Pros: "row 34 bulkhead was good leg room (I am 6'4")"
Cons: "Crew did a poor job getting food out on time. They rushed the final food service with less than 1hour left to LAX and had to eat very quickly before descent and had little/no time to fill out customs cards. In seat entertainment TV worked very poorly - very slow response to pressing buttons and very slow load of content."
Pros: "When it comes to traveling economy (prob 1st class too) , Lufthansa is the best . I have not been on a better airline thus far , and I feel like I've tried most of them. They are great for all flights , but especially long flights. The only airline where flying 12 hrs isn't a horrible experience ! I've used them more than once , and they are always great! Keep up the good work ."
Cons: "There is not entertainment and seats not that comfortable"
Pros: "Planes were new. Delayed flights but caught up by staff."
Cons: "Food was terrible. Check in process chaotic. Service was fair."
Cons: "Their silly 8 kg weight limit for carry on baggage was a surprise and really not consistently enforced. Couldn't go through the one pass customs line adding more than an hour to that part of my trip. Crew couldn't answer questions about dairy in the food."
Pros: "Flight attendant was very helpful. She went out of her way to bring me a special tea. Large selection of entertainment."
Cons: "Food could've had more healthier choices. Also, kid-friendly food would've been a plus. Not enough leg room. Headphones were only working for one ear which is really bad for the ears. Air conditioning was really turned on really high and gave me a headache and the sniffles. I started throwing up during landing time. Horrible."
Pros: "Smiles from the male and female stewards. Being gracious to customers and treating them with respect....keeping us from getting bored"
Cons: "the Airbus was much more crowded than the Boeing (777) we flew over on and run by United. When food/trash was being passed, it was tough for passengers coming from the rest room to get back to their seat."
Cons: "I didn't got the seats i asked for in the check in."
Cons: "Stoll in Germany first flight was over 1.5 hour late a I miss my original flight. I must wait now for afternoon flight and wait all day having family emergency situation."
Cons: "Ridiculous policy that couldn't get seat until 23 hours in advance, then that wasn't even true. Then misinformed me about what kind of seat I had been assigned. Then insisted I check a bag that did not need to be checked. Then the food was inedible. Flight happened to be late so I missed my connection, and they offered some more misinformation in that regard; There were of course human beings (staff) to deal with, but they had been reduced by Lufthansa's rules and systems so they were just robots, repeating over and over again inflexible policies. Horrible!"
Pros: "There was plenty of room (even in economy), good food, and a friendly staff. I enjoyed having my own TV screen where I could watch movies and listen to music. I've traveled to Europe several times and Lufthansa is the best airline!"
Pros: "Very nice"
Pros: "Punctual, efficient, Lufthansa never fail to deliver."
Pros: "comfortable seats, attentive attendants"
Cons: "not a fan of "cattle call" boarding. Tends to clog up the aisles really fast."
Pros: "I liked that it was on time"
Cons: "everything was ok"
Pros: "I have a servere hearing problem and was concerned (since we were late leaving Zurich for my changeover in Frankfurt), that I would be late because I can't hear any loudspeaker systems (either on planes or in airports). I felt that I could get easily lost between flights and not have time to get to the Frankfurt/Denver flight. I told this to the person at the gate in Zurich, and he immediately arranged for someone to meet me in Frankfurt and take me there. I was met by Maika in Frankfurt and she was just excellent--personable and efficient and really helpful. I'm sorry I couldn't remember the name of the person at the gate in Zurich. He was also great. I wouldn't have done this if I had had more time, but this really made my day (and my flight!) ! Thank you!"
Cons: "Boarding in Zurich is tough for infrequent travelers because all the desks say SWISS. And it took me a long time to realize that SWISS handled many airlines. Perhaps the signs could be bigger."
Pros: "Timing and the cost was good. Crew were friendly. Did. Or feel a racist service like in Germany itself."
Cons: "No entertainment. Too much hand luggage even though we had the allowed size bags but it seemed that people use more than the allowed limit."
Cons: "Delay in boarding, delay in removing snow/ice, my seat was changed without notifying me (after i checked in on line the day before)"
Pros: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Pros: "The food, the crew, the cleanness and the entertainment"
Pros: "Not many qualms during the flight back from Frankfurt - the flight was comfortable and the entertainment system functionded."
Cons: "I enjoyed the food on the flight back, however want to note that by the time the crew got to serving economy there were only beef dishes left and passengers were left with no options besides beef. The boarding process was also a bit overwhelming."
Cons: "I never took this flight."
Cons: "Flight didn't even come and was treated like trash at the airport i stayed 10 hours for nothing but to be told to go home thats all we have to say to you very terrible"
Pros: "Crew was friendly and the seats were comfortable."
Pros: "Service by crew on board."
Cons: "Delay after boarding flight."
Cons: "The descent was very uneven, with long sudden drops in altitude. The touchdown was hard enough, but much worse was the apparent loss of control immediately afterward as the plane swerved left and right for 5-10 sec. No acknowledgement or explanation was given by the crew."
Pros: "Crew was good"
Cons: "Space is horrible on seat 64A economy seating in the 380 is very tight"
Pros: "Good take off and landing. Crew was thoughtful and polite."
Cons: "Could improve on boarding. Perhaps start with the people that have seats in the back of the plane first to make it easier to board and not block the aisles, instead of having everyone board at once. Also need more comfortable seats."
Cons: "I was not on this flight as a mistake was made by either Kayak or WestJet. I was not refunded my money which I think is unfair."
Cons: "Flight experience was the way air travel use to be."
Pros: "The usual efficient, friendly WestJet crew. Nice to fly in one of the new Dreamliner. Super smooth landing."
Cons: "Seat assignments. My husband and I were not assigned seats together, however we were able to sit together because the seat next to me was empty."
Pros: "The dreamliner is an amazing plane. I really liked the window tinting feature it has."
Cons: "Wonderful service in Premium."
Pros: "Good food choices well prepared(even roll& breakfast croissant were excellent) An outstanding premium economy experience n stark contrast to Air France and other NA Carriers. Good wine list great service. Nice service touches like linen for table tops"
Cons: "Amenities on Asian carriers are more"
Cons: "Minor point. They boarded the plane very early. We got to the gate 1/2 hour before departure, and were almost the last ones to board."
Pros: "Crew were nice, everything was on time."
Cons: "Need to use your own device to watch entertainment. No screens."
Cons: "Choosing my seats without paying extra."
Pros: "Price is great"
Cons: "Lost my luggage"
Cons: "The food was extremely mediocre for an $18 meal."
Pros: "Good legroom compared to other carriers"
Cons: "Almost 1 hour late leaving. No westjet connect, so no entertainment."
Pros: "Food vouchers in Calgary for the 6 hour flight delay due to WesJet computer issues on Toronto plane. $100 credit Bag pick up Minmico at WS Care Centre tried hard to arrange a seat on an earlier flight due to my inquiry; let me call home twice on her phone to advise husband of flight changes. She tried to organize my bag to be put on the earlier flight at the last minute although she was unsuccessful."
Cons: "Passengers are crammed into small seats."
Cons: "Boarding was not enforced by zones. When people line up it is better staff announce zones and force people to not get in line"
Pros: "At least they flown us back home.."
Cons: "Our flight to Toronto delayed by almost 3 hours and this was updated only 20 minutes before boarding, staff at checkin counter giving senseless excuses for the delay like crew members yet to come,weighing and balancing the baggage for fuel upload and even funny thing that captain just started his paper work for departure ( this is 2 hours after scheduled departure ). Did not offer any food coupons or any kind of compensation to anybody which created lot of inconvenience for travelers with young children..show some empathy Westjetters and operate like a professional carrier not like a curb side cab driver.."
Pros: "Did not expect anything but it was actually good and pleasant."
Pros: "The plane was one of their most recent to their fleet of planes. Lots of overhead luggage space and extra leg room. Nice looking on the inside"
Cons: "I like the overall feel to the inside."
Pros: "The luggage was taken good care of"
Cons: "There wasn’t any complimentary gluten free snacks :3"
Pros: "Loved WestJet! They are the best airline, always super friendly"
Pros: "Westjet is a good carrier with good equipment , friendly, and on time or early"
Cons: "After paying for an upgrade on seating, I found a dog as my neighbour. I am allergic to dogs but was told to sit down and when plane was full I may find another seat. I sat in my original seat in 14F for the trip so the $60.00 upgrade was wasted and told it is not refundable"
Pros: "Great staff and spacious plane"
Pros: "Great staff. Fast boarding and deplaning."
Cons: "unfair airport taxes...we really get screwed by our government"
Pros: "The crew and flight was amazing."
Cons: "Checking in was horrible. I stood in line while many of the agents kept chatting with each other. Then when they finally noticed that I was still standing there 2 of them waved at me. The agent who checked me in acted like I was inconveniencing her, she had a really bad attitude."
Pros: "Crew was friendly."
Cons: "Lack of maintenance. Seats did not recline, seat in front of me was broken. No reading lights available. One washroom became inoperable. Just showing a lack of maintenance or cost saving measures until new planes are delivered. Not a great impression for a carrier striving to compete against Air Canada. I would say they are competing with Air Transat."
Cons: "Big 4 hour delay caused that we missed another flight in London"
Cons: "Small plane but I know it’s supply and demand"
Pros: "We survived"
Cons: "On an 8 hour flight there’s no complimentary meal. I paid for a meal and it was worse than free plane food and starved for the rest of the trip. The chairs were horribly uncomfortable with no lower back support and we were not even given pillows and blankets. There was also no free entertainment. I rented a tablet and had it taken away an hour before landing while I was in the middle of a movie. I might have been ok with that if the flight attendant had politely asked for it back rather than rudely waving and pointing while I stared at her blankly trying to figure out what she wanted. Next time I’ll pay a bit more for an airline that respects its passengers and our comfort."
Cons: "Let me see, waited over an hour for a flight to catch up from Ottawa. Now flight to Vancouver over an hour late, gets in about 10 minutes before flight to Hong Kong leaves. So they say will wait for us as flight not full. Nope, flight leaves without 7 of us. Got the " don't know what happened" look. So they give us a $60 dollar food voucher, and take us to hotel because now must wait 12 hours for next flight. Tell us to be in lobby at a certain time to catch shuttle back to airport. Time comes, sorry no room, and buggers off. They call taxis, when drivers find drive for vouchers, tell us to load own baggage! Not likely to fly West Jet again."
Pros: "The flight attendants where really nice and so was the service wouldn't change a thing here."
Cons: "I didn't like that someone was reclining in there seat in front of me and it was so far down that it was uncomfortable even to sit in my seat or get to my table. Also was very disappointed that I had to pay for food even though it was way over 8 hours, in the end didn't even bother about food was not much of a choice. Also no TV on this long haul flight was really disappointed again, so I had to pay for a tablet was hugely disappointed. Needed more leg room was cramped on this flight."
Pros: "Helpful polite staff. Many great movies and tv shows to select from."
Cons: "Trying to sleep in an uncomfortable, small, non reclining seat."
Pros: "mostly everything that an airline can offer is always on par !"
Cons: "seat sealction - I've booked in advice but seat selection is always a headache. I prefer to have front seats (closes to front in econly class, emergency area) but I got stuck all the way in the back by the washrooms. It would be amazing if on my way back to Calgary I can have a better option?"
Pros: "Enjoyed the flight on WestJet."
Cons: "I did not like Kayak, and will not use them again."
Cons: "Plane needs to be upgraded, don't charge for meals or baggage"
Pros: "the price"
Cons: "they left late"
Pros: "The service was okay and departed on time."
Cons: "I didnt like not having entretainment (no TV or free wifi). Meals not included on economy class."
Pros: "Cabin crew in first-class very helpful and kind. Cabin manager came and thanked me personally which was nice touch. Great service."
Pros: "Staff, cleanliness, boarding, check in"
Cons: "No in flight entertainment available"
Pros: "Staff friendly, flight on time"
Cons: "in flight service consisted of crackers and water. No entertainment other than westjet magazine."
Cons: "I did not like how the flight was not full and I paid nearly $800 for it and I was informed that that was at a "discounted rate". there was literally just over 30 guests on the flight. Also, when I initially called to change my booking I was greeted by the most unprofessional and disrespectful representative of WestJet. It wasn't until my third call that I reached someone willing to help me change my flight reservation and she was extremely happy to do so."
Cons: "Would have preferred to be offered ear plugs for the engine noise."
Pros: "Again the crew was friendly and understanding."
Cons: "Parents of a two year old had absolutely zero control of their child. It was hard to watch as they were the seat in front of me. The people that were beside me asked to be moved to the back of the plane. They also had no diapers."
Pros: "Flight was fine, flight attendants were pleasant."
Cons: "They would not allow me to gate check my guitar. Insisted on sending it as oversize/fragile baggage and assured me that it would be carefully handled and loaded up through an elevator to a special pickup place. I did NOT like the prospect of dashing from one place to another to retrieve both my suitcase and my guitar. (I am a working musician). Upon arrival, I was advised to go to an elevator on the south side of the building, and attendants would help me. No attendants, nothing. Went to an information booth, and they said "oh no, you need to go to the special American Airlines luggage office [at the far other end of the building] and they will have it." Ran down there....nope, no guitar. They said "oh no, you need to go to this elevator on the north side at the other end of the building." Tore down there....no guitar, nothing. Got the attention of an attendant who said he would ride the elevator down and look for it. I was beyond frustrated and worried. Just then, another attendant called out "oh, a guitar just came out on the carousel!" Yes, the regular luggage carousel, which meant that it had been thrown onto a cart and bounced across the tarmac and tossed onto the conveyor belt like a suitcase, which is EXACTLY WHAT THEY SAID THEY WOULD NOT DO. It managed to survive, but I cringe at the thought of flying with them again."
Pros: "They staff was nice and it was a direct flight."
Cons: "The floor board was literally freezing (a man using the vents to cool his wine bottle). Many voiced their concerns and attendants were responsive, but it never got fixed. Perhaps a plane operation issue. So I was uncomfortable the entire flight along with everyone around me. When asked if they had a blanket to use, the only option was to purchase. Again, not any of the attendants problems - they were respectful. It seems like more of a company issue perhaps."
Cons: "Boarding was stressful but this was due to YYC customs and security being backed up, not directly a Westjet issue."
Pros: "Very organized when it comes to checking in and boarding the flight. Very friendly flight attendants, who ensure everyone has a great flight. Customer service is Excellent."
Pros: "The flight was on time. Very nice."
Cons: "Luggage wait time"
Cons: "It was all excellent."
Pros: "Not much"
Cons: "Stewardess never smiled once! She was approx age 45 and should know by now how to be professional. Not the start to a vacation anyone would want."
Cons: "I didn't like the food at all, and couldn't complete it."
Pros: "The ✈️ and timing"
Cons: "Amounts of food is ridiculously little for someone who gets hungry fast"
Pros: "The actual flight itself was fine."
Cons: "The five hour delay of departure was not fine."
Pros: "Airplane, entertainment and food was ok"
Cons: "Air canada service is terrible as usual. Service with an attitude. No drinks served!"
Pros: "Friendly crew."
Cons: "Being 6' 4'' becomes an issue with modern seats."
Pros: "The pods were great on 777"
Cons: "Couldn't plug in CPAP"
Pros: "The flight attendants were nice."
Cons: "Paid extra for a little bit more leg room and ONE free drink which I had to remind them it was free. My seat didn't recline. My Tuscan Wrap was tasteless -- no it tasted like sawdust, and the food was not even complimentary with the "plus" charges like it is on Westjet. No preboarding traveling with a pet. ☹️"
Pros: "The service"
Cons: "Nothing so far, thanks."
Cons: "JustFly did not release my coupon to Lufthansa or Air Canada, and so I was nearly prevented from flying."
Cons: "Mix up with seating had boarding card reprinted twice and no one could explain why it happened. Staff otherwise were good."
Pros: "Nice staff"
Cons: "Uncomfortable chairs"
Cons: "Power outlet's didn't work"
Pros: "Air Canada's business seat is one of the best out there, and the crew on this flight was super friendly. Extra props to the service director, Joseph."
Cons: "Boarding was slow for business class joining after zone 2 announced. Despite being parked at a gate with two jetbridges, only one was used. AC could use a refresh on its entertainment selection - hasn't changed much over the summer."
Pros: "The attendants were friendly. The air conditioning was on point. Good music. I listened to the new slowdive for the whole flight."
Cons: "There wasn't anything I remember not liking. It was great."
Pros: "Great gluten free meal. Calling ahead of time to order was well worth it."
Pros: "This flight was cancelled; I don't have any remarkably positive comments about it."
Cons: "This flight was delayed for several hours after we had already boarded (due to maintenance, I think), then was unexpectedly cancelled. Air Canada staff did not communicate with us clearly about the cancellation. We asked several staff members for help and some of them simply walked away; seemed like staff did not know what was going on. We over 90 minutes for in-person assistance, only to be directed to a telephone to re-book our flight. We missed an entire day of our trip to Japan. I'm very disappointed in my experience flying Air Canada."
Pros: "Nice new plane Decent food Very clean Friendly staff Ok entertainment"
Cons: "People had a lot of bags, and their zone boarding concept means I got on last and little to no room for my one average carry on..."
Pros: "The flight itself was comfortable."
Cons: "The flight came in 20 minutes late, and managed to leave 1 hour late -- I've never before seen a flight become even MORE late because of the boarding agent. There was no communication whatsoever. There was only one agent working the gate. When it was time for passengers who needed help boarding, he took them back one at a time, leaving the gate completely unstaffed. When he came back, he strolled like there was no urgency whatsoever. Every other airline I'm on tries to speed up boarding if the plane is already late. I was amazed that they didn't even add a second agent to the gate."
Cons: "To small of plane."
Pros: "seat beverage flight service time"
Cons: "Not noisy kids control It can not rest during the flight"
Cons: "Small legroom and poor selection in the entertainment provided via wifi"
Pros: "Flights left on-time. Leather seats reclined comfortably. Crew offered plenty of food & drink throughout the flight. I would definitely consider booking again with Air Canada"
Cons: "Carry on bags of 2 delayed seating of people"
Cons: "Flight was delayed making me miss my connection. Poor customer service at the airport plus the fact that my baggage got lost however, it was delivered after 24 hours."
Cons: "TV didn't work Not snack or snack/food options even asked Got offered a drink much too late in the flight"
Pros: "Attractive and competent flight attendants What a soft landing"
Cons: "Water tasted off Leg room inadequate for 6'1" person French safety demonstration Restrictions around wearing headphones"
Cons: "Lost my bag, I had to wait an hour and a half and missed a meeting."
Pros: "Was on time"
Cons: "Entertainment console didn't work"
Pros: "friendly prompt service, comfortable seats - free tv and movies"
Cons: "had to circle for about an hour before we were able to land due to a storm but that wasn't the crews fault - just bad luck"
Pros: "The flight attendant in Business class was absolutely fantastic. Very friendly, attentive, and fun. She made the trip special."
Cons: "Business were regular seats, but for such a small plane I understand."
Pros: "Entertainment system might have been nice if the earphone plug worked."
Cons: "The most uncomfortable seat of all time because it was broken but the flight attendant didn't care."
Pros: "It was excellent!"
Pros: "Decent movie and game selections."
Cons: "The flight attendants seemed unhappy, sassy and got frustrated easily."
Pros: "Nice staff. Comfortable"
Cons: "Return flight delayed. No Reason given"
Cons: "Being next to toilets at bulkhead. People queing for bathroom in the extra leg space. I was on the outside seat and people constantly brushed past me and often grabbed hold of the moveable TV set in the dark to steady themselves knocking it. I paid extra money and had more problems. Listened to constant bathroom flushing and odors. Not ideal!"
Pros: "It was okay."
Cons: "We were delayed by an hour due to a fuel issue. The food was horrible. I will never fly Air Canada again."
Cons: "No complementary food"
Pros: "It was a short flight so even if it was bad I wouldn't have minded that much but the plane was clean and smelled nice. Flight was very uneventful which is good."
Cons: "I have no complaints."
Cons: "The ticketing/gate staff in Calgary are some of the rudest I've ever encountered."
Pros: "everything is Ok."
Cons: "space is too small."
Pros: "On time"
Cons: "Service. Rude workers"
Pros: "Run by united but more efficient than a recent Air Canada flight."
Cons: "3 hour flight and had to pay extra for entertainment. Only two biscuits given for food. Cramped seats for anyone 6ft tall."
Pros: "Although I had to fast forward to get to the end of the movie I did enjoy it."
Pros: "Overall it was good. The crew was very friendly. The plane was small and it was a short flight, so everything else was average as expected for a short flight."
Pros: "Just awful"
Pros: "Kayak's reasonably priced tickets"
Cons: "No in-flight entertainments in the equipment (plane)"
Pros: "No entertainment beyond ipod rental..."
Cons: "Not enough time (1 hr.) for connection in Calgary... very stressful in USA Customs line and subsequent USA security line... baggage did not make flight and still not received in 38 hours... difficult start to vacation."
Cons: "It was cancelled"
Airlines flying from Calgary to Portugal have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Calgary to Portugal
Masks required on board, masks provided on flights from Calgary to Portugal
Social distancing seating
Middle seats unavailable to book on flights from Calgary to Portugal
Testing for antibodies, testing for symptoms for flights from Calgary to Portugal
Waiving of change fees. Search flexible flights from Calgary to Portugal