Pros: "40 minute delay after we boarded the plane."
Cons: "Departure on time."
Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Pros: "It was on time"
Cons: "The first class crew were TERRIBLE! They were obviously not happy to be there or be working. Didn’t check back on us, didn’t pick up our empty glasses, and didn’t even say goodbye. Too busy just talking to each other. I assume this was because it was an American flight. I’ll fly Southwest next tim"
Pros: "Crew was a happy one"
Cons: "Long wait time to board flight was delayed by 45 mins. Baggage delivery was slow."
Cons: "For an hour long flight, it seemed like enough time to serve more than just 4 choices; 1 beer, 1 wine, juice or water. I’ve been on flights that were 45 minutes and served an entire meal. Of course, what they do is still great and I am very grateful."
Cons: "WiFi did not work well"
Pros: "The crew was good, on top of refills and trash. We were able to board and take off on time and landed early."
Cons: "Even for first class, the seats aren’t really much roomier or comfy than coach. More leg room, but that’s it."
Cons: "One of my better flights on Alaska. The chicken sandwich was very tasty, the crew was great, they made sure I had what ever I needed. Water, coffee, food & more than once"
Cons: "Everything was good on time it was good ."
Cons: "The flight attendants passed my row and didn’t offer drinks. When I asked 10 minutes later the FA later they said they were done with beverage service. Also I specifically picked a seat in the last row when i bought my ticket. When i got to the gate the agent took my ticket and crossed off the seat I chose online. She wrote in seat 17B because they gave me seat away without asking me."
Pros: "Quick and simple flight. I appreciated the free beer to get me thru it"
Cons: "Super uncomfortable! Smallest prop plane ever. It rattled and bumped the whole way and seemed very old and busted. Not what I expect from Alaska"
Pros: "Friendly staff"
Cons: "Seats don't recline Freezing on plane No food"
Pros: "Fruit and cheese"
Cons: "Could use more food variety eg single items like Pringle."
Pros: "On time"
Cons: "Price was high"
Pros: "Airplane is relatively new and really like that all seats have USB connection and 110V plugs!!"
Pros: "I really liked that I wasn’t passed by the crew when drinks were handled out."
Pros: "Every Alaska Airlines personnel we worked with, from luggage check-in, to gate attendants to the flight attendants, were extremely helpful, friendly and so kind. It was a pleasure flying with Alaska."
Cons: "There wasn't a thing I didn't like."
Pros: "Quick and easy boarding, kayak made it easy to head straight to the right baggage claim"
Cons: "Nothing, thanks kayak/ Alaska airlines !"
Pros: "Window seat"
Cons: "Waiting, delayed"
Pros: "Attentive flight attendants, swift flight!"
Pros: "They were very prompt in letting us know there was an issue. After discovering I would not make my connection, they were very fast to get me a hotel, making sure I knew what to do every step of the way. I even had the same flight crew from Maui, and they were happy, if surprised to see me."
Cons: "Did not like the 3 hour delay for this flight, but appreciate the steps they took to remedy the situation."
Pros: "I like the fact that In-Flight WI-FI was available."
Pros: "Flight attendant sang a corny song"
Cons: "The price of wine-not the crews fault but $7 for a small glass of wine is a lot! Everything else was great! I recommend Alaskan Airlines!"
Pros: "Every employee was professional, the plane on time, the landing was smooth."
Cons: "I can't say anything nagative for this flight."
Pros: "Fast and easy flight"
Cons: "more leg room!"
Pros: "Ability to check our carry on bags at the counter for free. Fast pick up of baggage after the flight."
Cons: "Unable to print our bag tag at the kiosk so we could drop them off in the fast line."
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "The comfortable sears, the pleasant crew, their Gogo flight entertainment"
Cons: "Delayed flight by about 30 min A little cold in the cabin"
Pros: "Good easy flight that was on time and organized"
Cons: "If anything the free cookie vise peanuts. Plain salted peanuts would be a healthier option"
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Cons: "Great flight, however an hour late due to mechanical problem."
Pros: "I think you need to adjust the cabin pressure as my legs and feet swelled and they've never done that on another flight. I even hydrated and tried exercises prior and through the flight. Please look into - I really think there is something to investigate. Thank you."
Cons: "It took me 2 days to get the swelling to subside. Not something I've EVER had to think about let alone do. I'm wearing compression tights...dreading the flight home tomorrow."
Pros: "Everything was overall fine"
Cons: "Don't tell me I'm gate checking my bag and it will be at the gate waiting and then truly check my bag (ie white tag it) and make me go to baggage claim"
Pros: "I'm a longtime fan of Alaska Airlines. Today was no different, overall everything met my high expectations."
Cons: "I can't really think of anything I didn't like. This was a short and easy flight from Sacramento to Seattle so very short and brief."
Pros: "Fine,same as the earlier flight..."
Cons: "Again, the size of the plane, interior."
Cons: "Pls change te aircraft. bombardier q 400 is an old plane model and it is very scary. I will not go this route with Alaska if they don't put another aircraft sorry...I like Alaska ..."
Cons: "The plane had to turn around halfway from Seattle to Vancouver due to a mechanical problem. We all later got an email saying we'd receive a discount on future travel because the airline deemed the delay "preventable." We got a second plane quickly, on the second boarding process the gate agent failed to do preboarding. I'm on crutches at the moment, so this meant more time on my feet manoeuvring around "elite status members" than I would have liked."
Pros: "Easy flight. No issues."
Cons: "No issues to report."
Pros: "Our ticket handler at Alaska Airlines ( Sep 21- SMF Airport) was the most helpful and patient person we have ever encountered! The tickets we had purchased through Kayak were charged but not booked. Juan did everything in his power to get us on that flight. And when the kayak company failed to book in time Juan got us on the next available flight, being to sure to find us the best price and a direct flight, versus the one we had booked earlier. Over all Alaska Airlines will be the standard my future experiences will be based off of if I am unable to travel through them"
Pros: "good service"
Cons: "tiny seats no leg room"
Pros: "Flight left early and arrives early"
Cons: "Kind a pushy employee boarding customers on plane."
Cons: "The crew violated federal law by having passengers move while the plane was taxiing."
Pros: "The flight attendants were light hearted, engaging, and very funny"
Cons: "Everything was good. Had the extra legroom which made it very comfortable on the long flight"
Pros: "Best airline I've flown on. Curtis staff, comfortable accommodations and just an overall positive experience. Keep up the good work."
Pros: "I was moving from California to Washington and had four checked bags. The check in lady didn't charge me for the fourth bag and moved me on to an earlier flight! On the plane, the service was excellent. They even have me cookies when they were serving pretzels for free."
Cons: "Absolutely perfect flight."
Pros: "Everything went smooth, it was a short trip. I would fly Alaska Airlines again"
Cons: "Flight to SEA/TAC had USB outlets but the flight back to SAC didn't"
Pros: "Overall not bad, got my bags quickly."
Cons: "Food and entertainment are what I would expect for a US carrier- it's not included but you can pay extra :("
Cons: "Seats incredibly uncomfortable even in premium economy. Prefer to fly Delta any day. Charged for extra bag on the way back when there was no charge on the way there. Confusing."
This Delta flight was operated by WestJet .. we didn’t know until after booking. Delta advertised free baggage check however WestJet charged us a total of 120 dollars for this. This also didn’t allow us to do online check in using WestJet app as there was an outstanding fee for baggage.. I had to hold for over an hour on our outbound flight to do this. Returning was the same although we decided to physically check in early to avoid this hold time. When we checked in the agent told us we had been put on the standby list and only just made the flight. So despite prepaying for the tickets and reserving the seats we still didn’t apparently have a guarantee of being on the flight.. very concerning. He assigned us other seats and then actually had to ask us if we had paid for our baggage.. again very strange. We paid and didn’t complain as it wasn’t his fault. We did over hear other travellers with the same issue though. Airlines need to be more organized in my opinion.. apps that need upgrading and the apparent overbooking of flights makes just the journey more stressful knowing that there is a possibility that you may not get on your flight despite prepaying and reserving and paying for seating and baggage.. what is going on?
All was very good. The snacks are lacking as usual ;)
The departure was delayed by more than 30 min. Late arrival. Crew was fantastic!
Old plane. Zero leg room. Dour staff. Turn lighting on repeatedly on redeye - spend half the time making useless announcements. Impossible to sleep even if you were in 1st class.
As a silver medallion I don’t know how to request upgrade and when I call delta I have been on hold 3 times for over 2 hours each and can’t reach anyone.
Pros: "everything was just as comforting as it was pre-pandemic"
Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Pros: "Crew is amazing and friendly"
Cons: "Provide earphones or headphones"
Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Cons: "13 hour delay"
Pros: "Nice crew, easy process"
Cons: "Everything was fine"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Cons: "Stop charging for checked bags"
Pros: "We actually did not fly this route. We bought a car and drove home!"
Pros: "The crew was amazing. My seat was comfortable."
Cons: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
Pros: "Never made the connecting flight."
Pros: "The seats are probably the most comfy of all the flights I’ve taken. All the crew was super nice."
Cons: "On my delta app it said we’d have the TVs again but we didn’t have any this time."
Cons: "Departure delayed by 1hr30"
Pros: "The flight was on time at departure and 30 minutes on arrival."
Cons: "Since I got a good deal on the ticket, my boarding zone was “Basic”. That kind of sucked, but I still could fit bag in the airplane so it all worked out"
Pros: "Crew were caring and friendly... seemed sincere"
Cons: "My husband and I had reserved seats next to each other but then today they had been rearranged and we couldn’t sit together which was annoying and disappointing especially as this was a treat to just come to Charleston together ... this seems wrong when we have paid for tickets together"
Pros: "During the wait the monitors were turned on and we were able to watch movies"
Cons: "Flight got delayed in Atlanta we’re sitting on the plane for about an hour, We didn’t get offer anything during that time."
Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
Pros: "AVL-ATL quick flight, small but comfMgr and you could actually roll your suitcase down the middle aisle. No entertainment, food or drink service."
Pros: "Fantastic Pilots and a great flight attendant."
Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Pros: "Despite the turbulence and delay, this was possibly the best flight I've ever been on. I have never been treated so well by a flight crew before. Also, the attendant at the gate managed to get my wife seated next to me when our seats ended up separated. Great experience!"
Cons: "Turbulence and delay was bad, but the flight crew made up for it."
Cons: "The lines were so long in Palm Springs that myself and about 8 other people missed the flight. I arrived 1.5 hours before my boarding time."
Pros: "I was rerouted."
Cons: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Pros: "SLC ground gate crew was awesome."
Cons: "On the MSP to ATL leg the gate crew made a huge deal about checking rolling bags. They even stopped us at check-in and nearly begged us to check our bags pointing to the backed up jetway. But we had a lot of unpacking to do before checking our bags so we politely declined three times. On getting to our seats there were at least 8 open slots for bags near us. I heard a crew member call forward to say "tell them no more rollaboards" so they forced everyone left to check. On departure they slammed shut several very large empty overheads. WTF"
Pros: "Great flight attendant great people"
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Pros: "see aqbove"
Cons: "see above"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "All that one would want."
Pros: "Gate agents were very helpful and kind"
Cons: "The flight was late. Not a lot of communication as to why."
Pros: "The flight attendants were great."
Cons: "Felt like a sardine . Just like ALL fights these days."
Pros: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Cons: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Pros: "We purchased economy tickets in Delta. With these tickets you don't know where you are sitting until you get to the airport. Well, we lucked out and got the Plus seats! We got free alcoholic drinks, and big plush seats! We left right on time and got there early! Overall a great experience!"
Pros: "fast efficient and directions are pretty clear tons of delicious food available at PDX to bring plane was comfortable and roomy"
Cons: "long lines through security"
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Pros: "Arrived on time crew worked had"
Cons: "my seat was BAD , no recline- right by bathroom one of which was out of order."
Pros: "plane had individual movies for free with each seat!"
Pros: "Don't know yet. We're still waiting to leave."
Cons: "That you're asking how it was before I left."
Cons: "No westjet checkin area and no signage. Staff didn't know what was going on."
Pros: "the flight crew made our flight very comfortable and pleasant. One flight attendant ( didn't spot her name) had such a gentle sense of humour while serving us-it was nice. Flight attendants at times seem like strict teachers - so it was nice to smile and laugh - especially now with such fear of flying due to COVID-19"
Cons: "Boarding process could be a little smoother and less frantic"
Pros: "It is a no frills airline. Cabin crew were friendly."
Cons: "No entertainment, no food"
Pros: "Crew was wonderful. Flight was on time."
Cons: "IT TOOK 50 minutes to get our suitcase on arrival in Vancouver"
Pros: "Well organized. Helpful & courtesy."
Pros: "Quick smooth flight. We even landed early. No delays no problems. I even had seated in an empty row"
Pros: "The crew were very accommodating as they were able to get me a wheel chair on short notice....thank you, thank you. The seat was not the best because the seat-back did not recline (we were seated in front of the EXIT row)....not good."
Cons: "A service of H20 should have been offered...especially when leaving very dry Palm Springs."
Cons: "I don’t like the charge for checked bag. It encourages people to bring too many and too large bags onto the plane."
Pros: "Crew accommodated seat change. All courteous and friendly staff"
Pros: "Quiet flight. Great landing. Excellent staff on board"
Pros: "I like that my original flight was rescheduled but I needed to arrive in Vancouver for my connection so I'm happy they moved me to an earlier flight. Very accommodating!-"
Cons: "Entrainment on flight"
Pros: "Every thing"
Pros: "Crew was great! Seat space was a bit tight"
Cons: "Little more space and leg room"
Pros: "Seat was uncomfortable because of the head rest that is attached to the seat. However the staff and crew were friendly and helpful."
Cons: "Better seats"
Pros: "The crew was polite, even with the numerous delays. Other than that, the multiple delays (3; 8:30 -> 11:30, 11:30 -> 13:05, 13:05 -> 15:30) rubbed me the wrong way and lessened my experience with West Jet. Kayak was very responsive and reliable on their end."
Cons: "West Jet; the delays which took around 6 hours from my weekend trip."
Pros: "Crew were very good. The economy seats were "ok". Food was good and the service was very good."
Cons: "Entertainment didn't have enough new movies to watch. The leg room could've been better."
Cons: "Flight was delayed for almost 4 hours, which we got notified over 12 hours prior departure time. Offer different flight options, or maybe switching the airline without an extra fee. Compensation!"
Pros: "Friendly crew and good snack options"
Cons: "Bigger seats"
Pros: "For some reason, we found ourselves in the Premium section for our return flight from Palm Springs. So we got fed!! Which was nice. And we had a little more legroom, “spare seat” between us, etc."
Cons: "It was a short flight, only 2 1/2 hours, so you can’t really expect much. It’s the long flights where service really makes a difference."
Pros: "Swat was okay, crew was great"
Cons: "Wifi no work, loading was a bit of a joke"
Pros: "Super friendly, fun crew!"
Cons: "Seats are so small"
Cons: "Always a ‘full flight’ and they run out of spacein the overhead storage"
Pros: "The crew was fine. The seat was ok. A little cramped."
Cons: "Serving with patience. Not being late all the time for boarding and for off-boarding."
Pros: "Arrived earlier than expected despite a later departure."
Pros: "The flight left on time and the crew were pleasant and efficient. Best of all, we had ample legroom in our economy seats. Much appreciated!"
Cons: "While we were waiting to board, we heard an announcement by American Airlines, allowing currently serving military members and their families to board with the VIPs. I think that is wonderful idea!"
Cons: "Not enough legroom"
Pros: "Check in was quick and easy. Boarding and flight was right on time!"
Cons: "Seats were a very strange shape. They forced me to sit in a hunchback position the entire time. next to no leg room. A very tight uncomfortable space. The three hour flight was about the most I would have been able to handle. Worst seats I’ve seen in a while."
Cons: "Rush through US customs going down do to late flight held plane"
Pros: "Staff is friendly."
Cons: "We didn’t appreciate the walk from Gate 4 to Gate 41 TWICE when the departure gate was changed. We are in our 80’s and it was quite a trek!"
Pros: "I got to watch "The Post", which took the entire time of the flight. I've wanted to see that movie for months and didn't know how that would happen! Easy flight, good service, friendly crew."
Pros: "The staff were super helpful and friendly, and the accommodations were clean and decently comfortable!"
Cons: "The food was very pricy and not that great. Also the boarding took a long time and seemed a little unorganized."
Pros: "For a long flight, WestJet is the way to go! Many flights were involved in our vacation. WestJet stands out above and beyond all the rest. And what a relief, since we took WestJet for our in August flight to and from Europe. Simply no comparison in all the various aspects of a flying experience."
Cons: "The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing!"
Cons: "They tried for force us to pay for a different ticket because we had gotten a cheap initial ticket!"
Pros: "The crew was kind when they gave me an extra bag of pretzels to calm my rolling stomach on a flight that while over 4 hours long does qualify for even a decent sized bag of pretzels."
Cons: "I think the seats on westjet are ridiculous, are they smaller than other planes. I was practically in the lap of the person next to me. I'm 5'7 and I couldn't even rest my head on my knees to stop the extreme motion sickness. I couldn't even finish my flight today because I couldn't stand the nausea and I couldn't rest in a seat 2 sizes too small for a regular sized person. I had to lay down and when it didn't subside I had to find accommodation. I will never fly with westjet again. But thanks you know for the pretzels."
Pros: "Boarded early and flight left ahead of schedule. Plane was clean and ample leg room in economy for a 6+ footer. Flight crew were amazing and friendly with a full flight. Will be watching for WestJet deals on all our vacations."
Pros: "I like everything"
Pros: "Was nice clean short flight. Pleasant stewardesses. Food was lacking but normal now for short flight"
Cons: "Entertainment only with app loaded devices"
Cons: "It took several hours for the decision to be made to cancel our original flight from PV to Van, and when the final decision was made, the complete lack of sympathy or communication came as a shock. No one informed us why we were moving to another terminal or that our flight had actually been cancelled and we would be staying another night in Mexico for another two hours. Getting our hotel voucher and transportation to the venue took another several hours. (Sorry Westin, but you also receive poor marks on your food services. Your front desk people were great though!) The following morning we were not informed that there would be no food service on the flight, so my kids were starving by the time we touched down in Vancouver. The ordeal was exhausting and when we finally arrived in Vancouver we almost missed our connecting flight because of a huge error in off-loading our luggage. It shouldn’t take over an hour to receive your luggage. Again, the communications break down led to hightened anxiety and stress. The whole horrible journey home with WestJet made the loveliness of my actual holiday pale into the background. I was very disappointed in WestJet as I’ve had fabulous experiences in the past. If possible, I will avoid flying with them again any time soon."
Pros: "Short flight at a great price!"
Cons: "If you are not a US citizen, you must apply for an Eta. Canada charges $7 for citizens to enter the country. Did not know we needed this and had to apply online right before boarding our flight."
Pros: "That we could sleep during the flight. The attendants left us alone when we were sleeping."
Cons: "We waited almost an hour to get our luggage"
Pros: "Staff are always fun and efficient, but the drinks came very late. In Asia, even if the flight is only 1 hour, they have the time to serve a lunch and clean up....."
Cons: "the 3 hr security line up"
Cons: "Took 45min to bag check (3 agents and only 3 families ahead of me) and when I did bag drop, I’d already checked in online, the agent tagged my luggage to Calgary not vancouver and put it under someone else’s name. It’s been over 34 hours and still no word from westjet. Calgary is an 1 1/2 hr flight to Vancouver. Not impressed."
Pros: "West jet employees worked hard to fix the mess they caused. Eventually getting me a ticket for another airline."
Cons: "Changed my flights with less than 3h notice. I’d payed extra to reduce wait times as I was flying with a child just over 2. Originally had me coming in to Vancouver at 9 am and leaving at 5:40pm. Not cool with a young child. Allmost missed the 1st flight getting it fixed, they also didn’t book my child in adjacent seats, despite pre-booking the seats on the flight days before."
Pros: "It was a comfortable experience, the flight crew were attentive and friendly."
Cons: "The lack of space beneath the seat in front of me can be frustrating, especially when one is required to push their small bag underneath it."
Pros: "Friendly relaxed crew. Overall organized and efficient."
Cons: "Both flights were late"
no mask requirement will be even better.
Seats were comfortable. Crew helped an I’ll passenger in the nicest way.
Flight from Chicago to Vancouver was 5 hours delayed, not even for weather. Canadian Transportation Authority requires $400 CAD compensation for each ticket flying into Canada for this level of delay. This was not offered by the airline to us.
Boarding the plane was not organized, that could have been better. Staff was friendly on the flight.
American is always excellent! I never have problems and everyone is nice
For some reason the plane was so uncomfortably hot. The vents did not seem like they were working at all.
Disappointed in the toilet area both flights- filthy and urine on floor everywhere both flights Boarding and texts communications excellent
Pros: "The crew was awesome and boarding was quick"
Pros: "Crew was very accommodating but all three of us passengers were very close together, Thank goodness we were all considerate of the other."
Cons: ", Thank goodness we were all considerate of the other.Just need a little more elbow room for a comfortable flight."
Cons: "We did not board until 2 hours after original schedule"
Cons: "Delay of 1 h at Philadelphia to Syracuse !!"
Cons: "INTERNET is difficult to figure out in these AA flights"
Pros: "We finally got here."
Cons: "Communication about the delay , which gate we were leaving from, having an entertainment system that worked (they said I could use my device with the app downloaded, but it did not work, I kept getting an error)."
Pros: "Crew was efficient and pleasant making for a good experience."
Pros: "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
Cons: "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."
Pros: "The same answers apply as did the flight from Richmond to Miami."
Cons: "Same answers apply as the flight from Richmond to Miami."
Cons: "Full flight, but exceeded expectations"
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Cons: "No window at the window seat"
Cons: "Didn’t make the flight because of previous flight was delayed"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "Very attentive crew"
Cons: "Boarding gates"
Cons: "It ridiculous how small the seats and aisles are. It not fun flying any more"
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Pros: "Quick flight. Took longer boarding than air time!"
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Pros: "Must wider seats on this aircraft"
Cons: "Inflight monitor broken"
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."
Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Pros: "The flight was on time. It was smooth and we had absolutely no problems"
Pros: "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
Cons: "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"
Pros: "We arrived safely."
Cons: "I don’t like having to pay for luggage or upgraded seats, WiFi. All money makers. Wish every airline could be like southwest."
Pros: "The staff at Ontario International was very helpful."
Cons: "No real complaint of the flight or staff. Next time I will upgrade my seating."
Pros: "Everyone was courteous and professional"
Cons: "Everything was great"
Pros: "Nice and clean and seats were comfy"
Cons: "No outlet to charge devices"
Cons: "Plane had not been cleaned"
Cons: "The seats are so uncomfortable"
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Cons: "The plane never cooled off for the entire flight"
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Pros: "Everything was great to me"
Cons: "The flight was packed"
Cons: "Luggage did not arrive with us"
Cons: "One of the flight attendants was pretty rude and quite short with passengers."
Flight delayed three hours, has been the same all week. So spend 6 hours at the airport for a flight BA knew was delayed that morning.
Bring stawler to flight door Check in bassinet seat for my infant Not lose my laggage
Useless Got delayed because we were waiting for the cabin crew to arrive to board the plane
Cons: "At BA staff treats you inconsistent"
Pros: "Comfortable seats and did not have to pay extra for a carryon luggage"
Cons: "The boarding process was quite chaotic and slow. There was no oversight of what people were putting in the overhead compartment so many were putting both their carryon suitcase and under seat bags up there leaving no room for our suitcases by the time we boarded. The flight attendants were eventually helpful in finding space by making people remove smaller items, but it was time consuming and avoided on most airlines we typically fly by enforcing bag rules as passengers are boarding."
Pros: "Again staff at mobility assistance were excellent! We were late leaving and pilot made uptime.They really seemed to care about passengers"
Pros: "Boarding was quick and the food was quick, efficient and goo."
Cons: "Place the correct boarding time on the boarding pass. It would be nice to have more accuracy about boarding."
Cons: "When allotting seats to seniors, BA could have been more considerate and not placed them in middle seats"
Cons: "Ordered special meal, did not get it so did not eat. Cabin crew unfriendly. Old aircraft so could not hear the announcements. Screen did not work. Bags took ages to come out despite being priority. BA has definitely gone downhill."
Pros: "Crew, food"
Cons: "I had to pay for the luggage. I thought it was included."
Cons: "The request for Wheel Chair at London was never registered...Had to run around with impaired leg on a short connection (1.5 hours). The service for Wheelchair request not being honored saying that there was no such request."
Pros: "The staff was very friendly, professional and personal. Had a great seat with extra leg room and the washrooms were always clean. The staff were generous and prompt with the food and beverages and very accommodating."
Cons: "It was a long haul flight so the seat got a little uncomfortable near the end."
Pros: "BA is reliable in many respects. 1- Timely 2- Friendly staff 3- Decent food served in a timely manner 4- In a BA flight, you know exactly what you get"
Cons: "The airlines are pushing people to upgrade with those ever shrinking seats. I had a slightly above average size gentleman seated next to me and the seat was so tight he had to totally take over the shared arm rest and our shoulders were rubbing most of the time. That's not a way to spend 9+ hours"
Pros: "Comfortable seat, great food and service. Very quiet and smooth ride on the upper deck of an A380."
Cons: "Worst issue was the noisy baby at the front of the cabin - no airline seems to have a good solution to this problem!"
Pros: "Crew are really the highlight. Food and seats are good in business class."
Cons: "Boarding was a bit chaotic. Passengers were bunched up outside the departure lounge - not sure if there were lines or not. Got sorted when we got into the lounge."
Pros: "All staff were lovely, food was good."
Cons: "I travel on Jet Aircraft every week, I'm also a part time pilot and work on aircraft ACMs (the bit that controls pressurization, heating and cooling). When the APU was switched on, the cabin was contaminated with gases from the engine bleed air and/or the APU. IT STANK. On the ground at JFK it happened again, one expects the slight ingestion of exhaust gases, but not in the air and not to this extent. BA is a good airline, I believe this was a maintenance oversight."
Cons: "Traveling business class it felt as if I am traveling in city bus plane was so old seats were falling apart and above all the way ba staff most unfriendly people I was just imagining if this they do in business class what they must be doing in economy class I will not recommend any one to travel from Phoenix to Delhi on B A Jiten"
Pros: "Good staff and food"
Cons: "Seats could have been better"
Pros: "Professional pilots. Good flight."
Cons: "Unprofessional and rude flight attendant. Not enough food available on an 11 hours flight."
Cons: "Service was incredibly slow Seats were tight No USB port or charger Tiny entertainment screens Forced to check laptop despite this not being a standard with any other airline for the same route"
Pros: "Good flight no complaints"
Pros: "Safe, comfort, reliable"
Cons: "Food was NOT good at all. Go with theBeef & Potatoes"
Cons: "Service is awful, last time I or my family using ba"
Pros: "The quality of food let it down but crew cheerful and helpful throughout the flight!"
Cons: "Not good enough to let back of plane consistently have no choice of food because it has run out. Maybe alternate end of plane you start service to avoid this happening."
Pros: "Large seats, fast service."
Cons: "More legroom would have been nice"
Cons: "Awesome staff! Great food and tea!"
Pros: "flight attendants were pleasant"
Cons: "Fare didn't include one piece of luggage - which I thought it did. And I was in the back row. Not my favorite. Had I known that was the case- I could have flown a discount carrier for a cheaper fare."
Pros: "flight was on time"
Cons: "no beverages or snacks offered or movies"
Pros: "Because of the cabin crew strike the old biddies pushing the trolleys were smart enough to give the passengers double the quota of wine to keep us quiet so we didn't mind the slow food service. I had an excellent flight sleeping thru half of it."
Cons: "The audio provided by the ear buds provided produced very poor results, probably causes long term hearing loss."
Pros: "We landed on time."
Cons: "This was the first time I every flew on BA. I had higher expectations than the reality of the trip. I was told by a traveler that alcoholic drinks were gratis. However, other than the one time the cart passed through no offer was made. I guess you had to buzz for a drink. I expected water to be handed out in the cabin more frequently than it was. Food was inedible. Again, I thought BA had a better reputation. Leg room was tight. Other airlines offer more."
Pros: "The long walk in the airport to get to dinner next flight it's too long"
Pros: "Once I was actually at a boarding person to be checked in, the process was quick"
Cons: "Announcement was made to all passengers inn rows 20-40 or so to line up, which we did. Then, we were told only priority passengers were to be boarding. Priority passengers asked where their linne was, and a BA crew member snappishly answered "where the sign says Priority". The sign wasn't able to be seen, and these passengers shouldn't have been faulted for BA's ineptness. After being checked in, I asked an another BA agent where to go. Upon arriving at the aircraft, I was rather frostily told "you're onn the wrong level" and pointed to the stairs. I let them know that I was on the 2nd level due to the direction of the BA staff. My seat space was reduced to a mere 12" when the passenger in front of me abruptly reclined his seat all the way back."
Pros: "Everything no complaints"
Cons: "No copmplaints"
Pros: "Impressive airplane at first sight when boarding."
Cons: "Blankets were a little bit dirty. Screen was very small compared to other air crafts. Food was... British. So it was OK. Crew could have been better."
Pros: "Nice plane and good food, very nice flight!"
Pros: "Entertainment on iPad."
Cons: "Crew was curt and rude."
Pros: "The ground crew at checkin were friendly."
Cons: "The old aircraft that looked like it had seen better days. The old entertainment system that was jittery and crashed."
Pros: "Great crew good service, except a little unorganized at the gate. Best service I've gotten compared to other airlines I've experienced."
Cons: "Food was a little cold. Sitting in the middle of the row is the worst most uncomfortable in economy."
Pros: "I was seated on the upper deck of a 747 (63K) and had plenty of room. The cabin was quiet even though the plane was full. Service was excellent. I enjoyed the food. Cabin crew were great."
Cons: "The entertainment system was old and didn't have the selection of programs available on newer aircraft. Flight map was not at all detailed. Time for an upgrade BA! Boarding was a bit of mess. BA has so many different categories of who gets to board first that it got to be very confusing. People couldn't understand if it was their turn or not and people kept being turned away to wait their turn. It would be far easier if people were given a number from 1-5 like Air Canada and they call those numbers which are also printed on your boarding pass. I was flying business class and I think it a terrible cheek that they charge extra (in my case $129-$159 EACH WAY) to select your seat in advance. That's insane considering what I have already spent on the business class ticket. Seems like a money grab to me. I usually fly Air Canada, and this high extra charge will probably make me think twice about flying BA in the future."
Cons: "The low resolution screens and limited programming compared to other airlines and aircraft"
Pros: "The flight experience was average. Not too bad but not too great. No food was offered. The flight was short so it as okay."
Pros: "I liked all of the entertainment options and the food was quite good for an airplane. I also liked that I had a free seat next to me for more room."
Cons: "There's never enough legroom and I always wish there was a way to remove the headrest since it sometimes really bothers my neck since there are only so many ways it can bend. For taller people, it sometimes makes your head bend forward when you need to rest it back further."
Pros: "Pleasant flight crew"
Pros: "Great food."
Cons: "Not much space for a long flight."
Pros: "The food was good and free."
Cons: "I bought a ticket from British airlines but the first leg of the trip was with Vueling. The online check in at British Airlines sent me to Vueling but I couldn't check in with British. We had to stand in line at Vueling to check our bags and then with British Airlines to get Get the boarding passes for the other two legs of our our trip. The bags didn't make the switch. British Airlines found our bags in 2 days but 5 days later that's a week later the web check of our file says bags ready for Delivery and call help line can not talk to the airport to find out the problem."
Cons: "Wheelchair attendant was late picking me up from the Club World lounge (at least the British Airways agent monitoring the whole thing cared and kept us updated while we sat out front waiting. Despite the fact that I'd checked with BA the previous night that yes, I was registered to have a gluten-free meal (as of two weeks beforfehand), the flight attendants had no record of this and no GF meal had been included for me. Entertainment = faded screens, bad touch screen interface, crashed nd needed to be rebooted at one point, touch screen minimally responsive, a shockingly small number of choices. Did not have wireless or a usb port, but fortunately there was a universal AC outlet and I had my wall charger along so that I could spend most of the flight using my iPad to read. I'm especially displease with the food, boarding process, and entertainment considering my boyfriend's and my seats were Club World seats I'd paid for (rather than receiving them as a reward). On the bright side, the lie-flat seats saved me from days of post-flight pain, so it could have been worse. Not pleased overall, and the next time I travel internationally, I'll probably chooseanother airline if the prices only differ by a few hundred dollars."
Pros: "Quick boarding"
Cons: "Not enough carry on space this distortion made by less hold luggage"
Pros: "Food was good. Special meal request was well handled. Not lost in the shuffle."
Cons: "Even paying high price for Economy Plus did NOT give me more space. Leg could be better but width wise seats are tight like coach. Hardly an elbow room. Make Eco+ seats wider to justify higher price !!!"